Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

If your loved one needs medical care, wound changes, IVs, any type of hepatic bags this is not the…read morefacility for them as there's not adequate skilled nursing available here. Some of the RN's here are not knowledgeable and need training. Be sure before you leave your loved one here if they have any specialized medical device that you have a back up because one was removed from my loved and a sterile one was not available on site because they didn't keep it stocked in the facility. The staff is very kind but overworked to the point of not having time to do simple tasks. Employe at the front desk as extremely friendly and helpful. Facility looks great from the outside and the main entry. Once you get to the inpatient wings you smell feces and urine in rooms and down the hallways. Interior rooms are unkept, furniture is stained and reeks of urine. We had to remove my loved one due to lack of medical care on day 2.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

My husband was a patient of this rehabilitation facility and received outstanding care and…read moreattention from all staff (medical, dietetic & administrative). Not only were the staff attentive but were knowledgeable and friendly. The rooms were very spacious and comfortable. Terry was the representative that assisted with his admission and was such a delight to speak with as he arranged his admission. Alicia and Elizabeth's warm welcome and encouragement reassured me that we were in the right place! Any areas of concern that. Same up were quickly met by Administrator Holly and case worker Pam. My husband could barely stand with assistance when he entered and the various therapists worked diligently with him. He was able to get up on his own & walk with walker prior to discharge. We highly recommend the Acute Rehabilitation Hospital of Plano TX.

My mother is a resident of Landmark and all we have had are bad experiences. The social service…read moredirector is always getting calls from me after 10pm because NO ONE ANSWERS THE PHONE, when I call to try to get my mother help. Tonight she is lying in urine as she doesn't have control of her urinary/bowels since her stroke. Most times I call to ask them to help her with the phone, however, not to long ago one of the people who answer the phone hung up on me and kept my number so whenever she is on shift I can't get hold of anyone and tonight is the case as well. This is frustrating when you have a disabled parent and noone is there to help them. Momma turned the light on to get hel;p but she has waited over 15 minutes. I know that sounds petty but when elderly people skin get broken down it can be hell. I lost a parent my father due to some of the same issues (thank God not at this facility). What's the chances the facility will not answer then Jordan from social services will not answer either. I spoke to Jordan (214-6863-1320) last night after 10PM last night and he tried to reassure me but we have the SAME ISSUE again today. I am afraid they will try to start mistreating my mother as they already will not answer the phone when I call to get her help, she's lying in urine and we cannot find her clothes that I know we have provided. Where the heck can elderly people and their family get help. The social services person came before and they step and fetch it and lie to fix the so call problems. I need someone to speak to me about my mother's care and we already had a care plan meeting so Jordan suggested that again last night, but hell nothing changed from the last care plan, so this is there way of trying to say the family is not doing what he need to do..bullcrap.

My mother is a patient there. They are very under staffed. And cannot care for my mothers needs.read more

PT partners Serge Saithsoothane and staff walked me through recovery after two hip replacements…read more All the providers are knowledgeable, professional, friendly, and truly care about their patients. I could not be happier with my results and my experience. I would recommend them to anyone in need of quality physical therapy. Thank you for all that you do.

As a former patient, I find it necessary to warn patients about the "hidden agenda" of their office…read moremanager who seems so preoccupied with his own agenda that the patient gets lost in the shuffle. I made a good faith effort to have a real conversation with their office manager. It was IMPOSSIBLE. Everyone in the world has insurance today. But, he refused to accept my new insurance which is actually one of the top three nationally. He said, "Cash basis only!" When I asked him to put that in writing and/or email, he refused! That's not just a problem. That is a HUGE RED FLAG! IMHO. His "cash basis only" seems like a highly unlikely scenario in 2026! Then, you should also be aware of his inability to articulate in a clear & concise manner. He says the same thing repeatedly...four of five times each!!! For example, "We are no longer independent." (five times) "We are owned by Methodist hospital." (four times) Either he has dementia and repeats things over & over again or his English is so limited that he is unable to elaborate beyond a few key phrases. If you are expecting him to actually listen to you as the patient, your expectations are misplaced. He will continually speak over you...not to convey anything new...only to force you to listen to something that he has already said. REPEATEDLY! He enjoys the sound of his own voice so much that he fails to listen at all. Failure to listen to the patient proves that he has his own agenda. That lack of respect that he shows towards the patient's input is so unsettling that I have chosen to look for another physical therapy office in our area. That won't be too difficult. There seems to be one on every other corner. I suggest that you look elsewhere too.

I love the respect and professionalism that the staff show toward the residents. The aids came…read moreimmediately when called and answered all of my questions and concerns.

The facility is overall a good facility. It is very clean, has good food, they have many good…read morestaff members and offer a fair number of services and activities. Like any other place of business, there are several areas that need improvement and several staff members and permanent and temporary employees that need to be replaced. They are also short staffed and at times disorganized because of these staffing shortages. That being said, there are some exceptional, caring, friendly, professional and knowledgeable employees that I would like to recognize. Jasmine Roberts is a fantastic CNA (certified nursing assistant). She is extremely attentive, knowledgeable and professional while being friendly with all of the patients. She never complains about dealing with very difficult situations, circumstances and people. She never misses her rounds, never avoids the difficult tasks like bathing patients, never complains about coworkers, calls patients and their family members by name, never shows anger even under very stressful conditions and is an example for others to follow. Christine James who oversees the kitchen staff does a phenomenal job. She always greets the patients, asks for their opinions on the food, asks if they need anything else and genuinely cares about their wellbeing. Patty Matlick in the business office also does outstanding work. She answered all my questions and she handled all of the paperwork to get Medicaid approved for my wife and kept me up to date and well informed during the entire difficult and stressful process.

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

honestly this place wasn't terrible but DEFINETLY wasn't the best. jessie was absolutely ridiculous…read moremost of the time and the no one ever knew anything. the techs were amazing and made the place better. the place was dirty and yes i don't expect it spotless but there were bugs everywhere and we weren't even allowed to clean. this treatment place isn't the worst but definetly don't think it's the best, personally it didn't help me much but maybe for other people.

This program changed my daughters life! We thought we'd lost her prior to treatment. She was…read moredepressed, uninterested, unengaged and very isolated. I was beginning to loose hope. I found out about the program and had a hard time grasping the concept of allowing my daughter to go away to this place for a minimum of 6 weeks. That would mean I'd have to face the reality of failing her. I could not fix my baby. I could not help my baby and turn things around for her. Neither myself, her dad or my daughter wanted to believe that. It was devastating to us all. She did not want to go. This made me again feel like a horrible parent. But I knew at the point we were at there was not much else for us to do but send her for treatment. By the time we arrived at the center, my daughter was not talking to me. She cried, I cried and I saw my 15 year old daughter who tried to bury her emotions ask me for a hug. I saw her 3 year old self reaching for her momma (Ok, I'm in full out tears right now). And that was in some sense confirmation that she will be alright. She ended up falling in love with the staff and they appeared to fall in love with her. While there she completed all sorts of therapy and we participated in family therapy. Found so much out about our daughter that we had no idea of. Our relationship has grown leaps and bounds. She is now on the other side of her eating disorder. And I have The Center for Discover to thank. I don't know what we would have done with out this program. I could go on and on. But IF you are remotely close to doubtful (I can relate) but in the words of Nike...JUST DO IT! You will not regret it!

Best physical therapy and the therapists are terrific. My husband went there not walking and we…read moreleft with him walking. The respiratory is fantastic. The techs are great.

I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

There is a reason this community has been caring for seniors since 1953 and has maintained such a…read morefabulous reputation. This community offers all levels of care in a beautiful environment that allows its residents to live free of the burden of home maintenance. The staff is warm and always say hello when in the hallways or walking the building. The care in their healthcare center is top notch; this community has a five-star rating by Medicare! Grateful this is in our backyard; it truly is the best in the DFW area.