We had an excellent expirence working with Wade and Chase. They even filled the tank and washed our new truck.

A few weeks ago I bought a newer pickup. 2016 GMC Canyon. Beautiful pickup. But the backup camera wasn't working and the dealership said it's repair was part of the price. But the part they needed to fix it was on back order so they let me take the pickup and would call to set up an appointment when it came in. They called me the 17th to tell the part was in, so I made an appoint for last friday the 26th. I was told the repair would take 1-1.5 hours to complete. So let's go over that, they had the part for more than a week. Just remember that. I drove 2 hours to Beatrice to get the repair done. Appointment was for 2pm, I was there ten minutes early. More than 2 hours later someone finally comes out to tell me they got the new key fob programmed. Hmm, Hang on ..... I am here to get the backup camera on my pickup repaired. Not get a new key fob, which I had gotten when I picked the pickup up a few weeks before. Guy tells me, oh well the wiring harness has to be assembled before putting it on. So they had the part for a week and a half, they knew I was traveling 2 hours for this repair and they didn't assemble the part ahead of time. At this point I am beyond ticked. So I request to speak to the general manager. He sweet talks me, and I agree to take home a new buick suv, can't haul lumber home in that though. I am not impressed with it. Other than it being new it has nothing going for it. They tell me they will deliver my truck when its done. That is the only reason I decided to leave, cause I was not driving back up there. Talking to MY HUSBAND (certified GM mechanic) about what they said. He says wiring harnesses do not need to be assembled. A true GM wiring harness comes ready to install. So they lied to me. So today, I am needing lumber soon, and wanting to know when my truck will be done. I have Bryan call them, and of course they tried lying to him too. But he fed it right back to them. They even tried telling him they didn't even have the part. That they were still waiting on it. He called again and talked to the sales lady who was clueless and tried feeding Bryan a bunch of lies again. It seems like no one knows what is going on and they are just lying to customers to try to appease them. If I could return the pickup I would and go some where else! They called at 2 and said it was done and already on its way to my house. They had a young kid from the car cleanup department deliver it. So I didn't say anything about it. He was innocent. Everything appears to be as it should be. Just glad I have my pickup back. read more

Well my car went in this morning as they told me to bring it in at 9AM it is now almost 3:30PM. It was just for diagnostics nothing getting fixed. My car still sits there, not even being looked at. I could have had my vehicle all day. Don't make appointments if you can't get them in when you say to bring it in. Very poor service. read more