If you could rate in the negative for stars this place would be the reason for inventing the ability. WHERE TO START...We reside on the second floor and just had our apartment flooded yesterday (from what we were told the fire sprinkler pipe in the ceiling *above* the third floor busted which caused flooding in the apartment above us that came down to our place on the middle level. There was water bursting out of our ceiling vents in the foyer entrance, living room, dinning area, AND kitchen. I work an hour away in a federal building so it is not that easy for me to just pick up and go, but when I arrived, majority of my belongings were piled outside of the front door (files from my desk, my file cabinet with birth certificates and passports just piled outside!) and when I get in the floor is ripped up, the ceiling is all cut out, it was a MESS- Didn't know where everything was, my desk belongings and personal files all mixed up (some outside and some in the kitchen on the counter, where water flooded as well)... it was a NIGHT MARE to get off of work and walk into....
SO, we go to the office and I can't even properly articulate an arrangement of words that would adequately convey to you how they literally DO NOT GIVE A CRAP. I have three children in my home ages 9 months, 5, and 7. They told us it was too late in the day for arrangements to be made (mind you, they called me at 12:26pm about the situation and we were there until the office closed at 5pm) and told us we have to find a friend to stay with because we cannot be there for at least 2-3 days *tentatively* due to the possibility of the ceiling caving in... and this is why they require renters to have renters insurance to cover displacement and other expenses due to these kinds of issues. ! .
Additionally, not only were we told we may have to stay out for a WEEK depending on the damages, but they will not place us else where, prorate us the rent of the days we are forced to be out of our residence, AND they offer nothing toward the cost of having to temporarily relocate. They told us it was not their fault the pipe had burst.... (mind you, this was an issue that happened upstairs somewhere, NOT EVEN AN ISSUE WE CAUSED, NOR EVEN IN OUR OWN APARTMENT). I asked the representative at the desk (Sabrina) what they usually do in such circumstances to provide assistance or guidance when their emergency maintenance issues arise and they had no process in place that she could explain to me. She gave us a run around at best, told us to call our insurance (stated that most insurances would cover it but she doesn't know), stay with a friend, and that we would have to arrange to have our belongings piled outside moved somewhere. After much back and forth, she pulled whom I am assuming to be a high level manager there, into the conversation (a black guy, I will give an update with names of individuals involved) and OH BOY was he rude - Not only was he very unprofessional upon entering the conversation up to the end, he had no customer service skills, no concern for the situation, and even accused me of wanting to be "double paid" when I asked if they would prorate us for the days we are forced out of the apartment (which makes no sense because if they prorated us the insurance company would apply that amount to the expenses required to cover the displacement...it wouldn't even go to me!).
These people have the worst attitudes, they don't provide even a proper level of maintenance so if anything crazy like this happens just know you will be out of pocket! (We requested service for our HVAC unit, the coil and filter is filthy, mold and rust on the unit, the air does not properly circulate through out the apartment, their service guy claimed he took care of it but absolutely NOTHING was done and that was several months ago).
I will give an update as to the outcome of this flooding situation when I find out more, as this situation just happened yesterday. read more