No water! No notice it was being shut off and when we called they said sorry. And no idea when it will be back on!! Horrible place. Can't wait to leave this dump!!!! It just keeps getting worse here!!! read more

DO NOT MOVE HERE. This place is a disaster. Your car will get its wheels stolen, even if you have wheel locks, and the management won't lift a finger to help. The area is full of crime, and the management is completely worthless when it comes to any assistance. If you're even one day late on rent, expect a brutal $200 late fee. Rents due on the 3rd and I paid on the 4th, but didn't get a notification until the 7th, and their notice threatens eviction if you're late by even 7 to 10 days. This place is a wetdream for thieves, and your property will never be safe. Stay as far away as possible. After almost a year of being here I cannot recommend moving here. read more

Ultris at Courthouse Square - How I found my car March 22nd, 2025. - Apartments Near Me - Stafford, Virginia

First thing, Goldie was the best and I wish she was still there. I did not know her before I moved in, so no this is not biased. The rental office is THE WORST! I had car issues a few months ago and requested a temp pass for 1-2 days since I had a family members vehicle. I was denied by Ms. Deb. I had never asked for one before, I was not an abuser of the pass. I just was having a rough time and all I was told was park in the visitor spots (which by the way are a lot of times full and not that close to my apt). I think paying over $1900 a month (with water, sewer, trash), a one-time pass should be okay. Next, I had a maintenance request to replace a toilet stopper. I will say maintenance came once; however, I forgot my daughter was at home alone that day and did not answer the door as instructed. Once off work around 4pm, I called the front office and spoke to Deb. She said someone would be by either that evening or the next day. Well, the next day came and still nothing happened. She said she called maintenance, and they wouldn't be by until that following Monday. I ended up buying the piece and replacing it myself. It literally took 2 minutes. I'm not sure if the message was even relayed to maintenance, because they're usually great. Next, renewal email came in from Jazlyn, rent is going up, but my salary has not. I called the front office and spoke to Jessica asked if there was a comparable unit where I could pay around the same, her response to me was "Soooooo prices go up." I was like "Wow great response." I ended up hanging up. I then emailed Jazlyn back and asked her the same, no response. Then I sent a written request to end my lease, no response. I think I ended up emailing her three times. A few days later, I called back up to the office and spoke with Jessica again who told me I had to fill paperwork out in office. I came in the office and while I was reading, Jessica took the paper from me (as if I was taking too long) and started filling it out for me! I said, "Umm, I was reading that" She gave it back. I'm sure all of this can be seen on camera, 7 Oct 2024, around 230-330pm, and if you look at my end of lease agreement, I write my dates in military fashion, you can see where she started filling the form out for me! First of all, I didn't ask for help. I wanted to ensure that I read the fine print and confirmed to do a walkthrough for my deposit at the end. After all of this, I've still received no formal confirmation that they received my request to end my lease, nothing in writing. All I know, is that once it's time for me to move out, I better not hear anything about how I didn't contact anyone because I did by email, Westdale app, and in person. I was hesitant to write this before I move out because they have access to my home, and you don't necessarily want to upset anyone. However, I am not afraid!!! If you need anything, they act like you're bothering them! Again, Goldie's customer service was on point. She always listened and provided solutions to assist her customers!!! The others . . . . TUH, good luck!!! Usually, I let things like this go, but I pay entirely too much to be treated like I ain't worth a d**n. read more

Do NOT waste your money here. For 3 weeks now I have had a rodent problem in my unit. Specifically in my kitchen and no one has returned my calls or came by my unit to lay traps or anything. I call the front office to see if they were aware of a pest problem in their building and come to find out pest control visits our neighborhood twice a month. Instead of alerting the tenants I had to find out the hard way. I've laid my own trap with no success and on the 9th was told I'd have to wait until the 21st for pest control to come back for service. I am disgusted that I have to live with a pest problem for basically the remainder of this month. A tenant above me moved out for the same reason so it's not a unit problem it's a building problem. I can not wait until my lease is up and I get the heck up out of here. I moved here from Baltimore where we have RATS that occupy alleys right next to our buildings and never had this problem. It's unacceptable to tell your tenant that "there's nothing we can do." I repeat DO NOT rent here. It's overpriced nothing is updated, windows and door jams aren't sealed and they clearly don't care about the health of the people that live here. I've attached pictures of mice poop I've found on my kitchen counters for now the second time since I've been reaching out in the 3 week span. read more

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Apartment is fine no issues. Although, the rental office is absolutely atrocious as far as assistance & customer service. No one seems to know anything & they often give you the run around. If you're looking for professionalism & punctuality this is NOT the place for you. read more

This is the worst place I have ever lived. The manager and women in the office are mean and awful to their tenants or the children who reside here as well. This place does not care about anyone. They care only about taking your money and tacking on late fees for everything they can. This is the worst place I have ever lived. I say, DO NOT RENT from Ultris Courthouse Square, Apartments!!! Also Mice are a big problem!! read more

BROKEN GLASS scattered and GARBAGE attracting bugs! Left outside my apartment. I'm a new tenant. No resolve until the next day supposedly.... Very disturbing as it is not understood that this is a safety hazard and viewed with low priority at 5:15pm. Low customer service... and I have to pay for this ill experience! read more

Ultris at Courthouse Square - BROKEN GLASS scattered and GARBAGE attracting bugs! Left outside my apartment. I'm a new tenant. No resolve until the next day supposedly. - Apartments Near Me - Stafford, Virginia

predatory towing. Car was parked for no more then 5 hours to sleep. After we moved in late at night and couldn't get a pass and all visitors parking was full. read more

When I tell you G-O-L-D-I-E is the BEST. She is, I moved in my new apartment about 2 months ago. Goldie made sure to stay with me every step of the way and to bring up any issues right away so that I can stay on top. She was so kind and understanding and very professional. She is very knowledgeable and will answer any questions that you may have. My apartment is beautiful , with its hardwood floors and spacious floor plans. The complex itself is beautiful and maintenance makes sure to keep the grounds looking green and beautiful. Maintenance also keeps up with any requests that you have for the apartment as well. The other staff in the office are very nice and professional and will help you in any sort of way possible. The area is really quiet during the day and peaceful at night. If you're looking for a great place to stay that is close to i-95, shopping and all sorts of convenience . Look no further and make sure to ask for GOLDIE! read more

The first time this happened I let it slide with only a call to the front office but it happened again 2 days ago. They gave a man the wrong Apt.# and late evening he walks into my apt with no warning, why should my wife feel unsafe to walk around a apt we pay $1600+ for a month because they have random men walking in without any warning (I keep my doors locked but they give them keys...) last time it happened they left the front door unlocked and the patio door wide open (on a hot summer day) not only without regard for my privacy but for my hard earned money because air conditioning isn't exactly the cheapest thing when a doors wide open for 5+ hours while I'm at work?! read more

If you enjoy living with rodents who spread disease and don't pay rent; If you revel in paying too much and being treated like utter garbage by the office staff; If you get off on putting in maintenance requests that take too long to complete, are done beyond poorly, and some outright denied; If you get a high from breathing in mold that forms from leaky appliances they refuse to fix; If you get a thrill from sleeping in a room where the windows don't close all the way, let alone lock, and then get the runaround for months on replacement; If the masochist in you gets your kicks by stubbing and cutting your toes, and tripping over steeply-bowed wood floorboards on the balcony; If you savor the fragrant waft of garbage stacked in mountainous piles outside a sole trash receptacle; And ultimately, if you idiotically appreciate flushing your money right down the proverbial toilet to pay for a place you can never ever call "home" ... THIS IS THE PLACE FOR YOU! read more

Don't come here unless you like pets, such as rats, running around your apartment. I second the review talking about the complex management finding ways to get their hands in your pockets. I am already dreading the day I leave and what they might claim in order to get more money from me. The walkways from floor to floor look nasty, the vast majority of the time, and many other residents contribute to this disgusting state on a regular basis. Someone, apparently, thinks the area in front of my door next to my Welcome mat, is a cigarette butt disposal area and, people let their dogs crap in grassy areas and move on, leaving their droppings for others to discover the hard way. Trash disposal, on the weekends, tends to be a nightmare as 50+ bags are laying on the ground around the disposal. Definitely NOT recommended! read more

They have the worst customer service of any apartment complex I've ever used. After a friends vehicle was towed for being parked in a non-visitor space, I asked the complex manager to call the towing company and see if they could waive the fee. The car had only been parked for ten minutes before being towed, but the manager refused to make the call and simply told me I was wrong for asking. After discussing the situation, she stated that she was not willing to do that as a service to me her customer even though they had nothing to lose except a short phone call. I had been warned about their customer service but I didn't believe it. This proved it to me. Definitely stay away and look for other residences. read more

Do not live here, this complex will find every way to take your money and will not be understanding. There is no reasoning of a situation and they will find a way to charge you extra at any given opportunity. Since I have been here my hot water has been shut off, the the amenities are broken, trash is always all over the one, yes one, trash can at the complex, and I have been charged a 200 dollar late fee due to their faulty rent payment system. Military do not come here, you can get way more for what you pay here and no one that works here understands the challenges of moving to a new place and learning a new system and lifestyle. They will just take your money and ask questions later. I am not looking forward on what they are going to charge me for when I finally get out of this worthless apartment. PLEASE TAKE MY ADVICE IF YOU ARE PCSing TO THE AREA STAY AWAY!!! read more

Lived there for almost two years. On multiple occasions the trash compactor broke down and people had to stack bags of garbage almost to the street. There were some other nuisances, but the worst part of living here is dealing with any office issues. When we moved out we paid for the cleaning service to come in as well as the carpet cleaners (both their people). We wrote them a check for the cleaning service, they double billed us, they messed up the pet deposit, and after paying the final bill, they sent us to a debt collector. Luckily we paid via our bank and had records of payments made and when they were cashed. Avoid them. read more

Our leasing agent Josh is amazing. Super nice, responsive and fast with getting things done (even post move in). The grounds are well kept and it's pretty quiet (which I like). However, we weren't without our issues. Day one: missing blinds, blinds that won't close, windows that won't stay open, Windows that won't lock and a broken dryer that needs to be replaced. Day two: water leak in bedroom I will say all our issues, with the exception of the dryer, were fixed within a week. P.S. There are a few gross neighbors that don't pick up their dig poop which is pure laziness because they have dog bags and mini trash receptors all over. Get it together people. PPS. Finding a parking spot near your building can be tough if you come home later than 7pm. You'll find a spot it just may be further away. read more

Moving Out: Document every service request and the apartment's cleanliness upon moving out. They WILL charge you for anything they can. I knew two couples that move out before me. I personally steam cleaned and shampooed their carpets with an industrial vacuum... they were charged 900 (Hamilton) and 840 (Jefferson) to have their carpets replaced. Also be sure to give them 60 days notice that you want to move out. They can legally hold you to another month (or two) if you do not give the required 60 day notice. MANY complexes give you a courtesy reminder 60-something days before your lease is up asking if you want to renew, go month-to-month or leave. They did no such thing. Instead, they gave us a reminder 30 days before our lease ended that we will be going to the month-to-month rate unless we renew, which isn't even allowed. They cannot charge you extra without first asking if you want to go month-to-month. Apartment: Generally speaking, the construction is solid/well-built. Windows are smooth and sturdy, doors are solid, walls are sturdy, etc. Having said that, let's move on to the negatives. -ANTS. ANTS living in our walls. They sprayed regularly but this didn't kill the buggers living in our walls. This was localized to around the windows in the living room. -Laminate flooring. Not all apartments have this, but ours did. The tiles were coming up everywhere. We called maintenance to fix a few of the tiles, but they did a terrible job. The floor was uneven after they 'fixed' the tiles. -Balcony. We had a bowed piece of wood in the middle of our balcony sticking up 4-5 inches above the floor. We called maintenance but they said there was nothing they could do about it. This caused me bloody toes on several occasions. Also, the spaces between the floorboards were rather large. If you are active on your balcony this will be an issue. Anything you drop/spill is liable to fall to the balcony below you. Surrounding area: -No issues with noise. -Dog poop on nearly every plot of grass. They do have maintenance pick up poop but it isn't enough. -Neighbors lived on second of three floors. The person's dog above them would regularly pee on the balcony, causing it to drip down. They complained to the main office several times but the issue did not stop. After a little over a month of this the apartment staff told our neighbors that the person upstairs will be moving out soon, which is a violation. Staff is not allowed to disclose that information. -Large plots of grass are nice but there is no flat grass, everything is on an angle. -Be prepared for a fine if you are caught with your dog off leash. -Trash compactor often is overflowed with trash all over the sidewalk, causing it to smell extra nasty. Main building/staff/pool/gym: -Staff are evil, heartless people. They are not rude or unpleasant upfront but they WILL do anything they can to get more of your money. They will lie to you and basically do whatever they want. I've seen the manager stumbling around outside drunk. Her boyfriend kindly apologized to me for her behavior. -One day I saw a dead bird on the doorstep of the main building. I'm not the only one to despise these people. -The hallway leading to the pool/gym/bathrooms/common room ALWAYS smells disgusting. -They serve waffles on Sundays and have a coffee machine in the common room, which is nice. -The gym is good for a complex gym. However, some equipment is faulty and if something breaks it will take weeks/months to fix or replace. -The pool is nice, although the only entrance is in the main building so of that is closed you are SOL. This becomes an issue on Sundays during the summer. You can't get into the pool area (without hopping the fence) before 1pm. Misc: -Maintenance men went into our apt without any notification to replace our WORKING fridge with a leaky one. Additionally, they didn't even put all the food back in the fridge. I came home to a dirty carpet, food everywhere, lights left on, and my juice and soda in the freezer.... They later apologized for having the wrong apartment. -Maintenance, on several occasions, have left our lights on and floors dirty after coming in while I wasn't home. -No recycling! -Never had a problem with lost packages. -Monthly fees and random extra fees are infuriating. Closing remarks: -Unfortunately, this complex is in a prime location. It is 2 minutes from i95, well built (for the most part), and in a decent neighborhood. The staff and owners know this, so they are able to get away with horrible service and doing everything they want/can to get more money from their residents. -If you have to live in the area I highly suggest looking somewhere else. -There are people that enjoy it at this complex. However, out of the 7 other people I made friends with while living there, they all hated it. -For the same price you can live closer to DC or in the Fredericksburg area. I suggest both other this place. read more

Ultris at Courthouse Square - My balcony - Apartments Near Me - Stafford, Virginia

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Horible...Horrible....Horrible service. First off I just want to say that the maintenance team was great but when you start to mess with my money and think it's okay...it's a problem. I shouldn't have to recorrect the office with the money I was paying!!!!....This place will happy charge you...So glad my rent was up and I moved out. Tip: Please give a 60 day notice because if not they will be happy to up charge month to month without a friendly reminder. Like I said I'm not all here for you should "blah blah blah"...yeah no like I said the money I was paying I should have got a friendly customer service with that. Oh..Also even if you do give a 60 day notice they will still give a notice on your door stating they havnt heard from you...WHAT!?!?!? Just horrible and inconvenient...KEEP RECORDS OF EVERYTHING! Apartments: Do not settle for less as I did....first red flag was ANTS...ANTS...ANTS...cheap blinds kept breaking....shouldn't have to call maintenance all da dag on time. BYE THE AVENTINE or ULTRIS of POLTERGEIST!!!!!!!!! read more

Every apartment complex will come with issues and inconsiderate tenants. Things that are beyond a property staffs control like dog poop, garbage bags in halls and noise are just part of the apartment experience. Some of that exists here, but I can say this complex is primarily clean, quiet and any issues I have had have been addressed. The dumpster gets built up during the weekend but that is no fault of the property. I really feel for the guys that have to clean that up Monday morning but they do it consistently. I've been at a property where they just don't bother so these guys deserve credit. My expectations in an apartment community are met and I am satisfied with this property. read more

I've always hated leaving bad reviews, but we are at our wits end. Fair Warning part of this review is a personal matter however a lot of tenants are having the same issues as us. When you move in the leasing staff is nice. However as soon as something is wrong they don't seem to care. We were told upon moving in that we need to be kind and respectful neighbors, and to not disturb other neighbors and tenants. There is even a Animal Addendum that is part of your lease under section 11. that says "You are responsible for your animals actions at all times, they must not disturb other neighbors or tenants" I am all for it!!. Since our upstairs neighbors moved in with very big dogs that has not been the case at all for us. When their dogs run back and forth (Nearly all day and after quiet hours) My entire apartment shakes, pictures fall off my walls, my ceiling fan rattles like the mortars at Quantico are going off constantly. The Leasing Manager (Tiffanie) Has been in our unit and has heard this noise herself and has agreed that the upstairs noise is excessive. The next couple days went by with no change, and when I spoke with Tiffanie a few days later she made us feel like we were the problem saying "What is to say if we ask them to move, that a louder neighbor wont move in?" and recommended that we move units. A valid point. However we are not the ones creating the noise. What's to say if we did move out? Then the people moving into our old unit will have to deal with this problem, and what is to say they will be as patient as we have been? The point I'm trying to make is that they should have put their foot down a long time ago. About 8 months ago to be honest. They always say "call the sheriffs office". When we do that the sheriffs say "its a landlord tenant issue". Its a never ending loop that we are stuck in, and our peace of mind and ability to enjoy our home has been ruined by the neighbors, and quite frankly the leasing staff. I understand that this is a pet friendly community (that was a big reason we moved in) But you also need to reinforce your lease. I was really trying not to post this review because everything else about our community is awesome. The units are lovely and homey, plus its a hard to beat location. I would recommend people to move in, Just hope that you aren't underneath loud neighbors because nobody will help you. read more

Overall a comfortable place to live. Maintenance staff is great, they fix things quickly as needed. Quiet and relaxing.

We had such an amazing experience here at Ultris. The office and maintenance personnel were great. Anytime we had an issue they came the same day to fix it and with a smile! They even offered to come after hours once when we had a small issue with our oven. They really go over and above and are so nice. The apartments are very nice and super spacious. They are well maintained and clean upon move in. The complex itself is incredibly well maintained. In our 6 months of living here, the stairs were inspected and replaced if cracked. The buildings were power washed twice. The landscapers are here constantly. There are a lot of dogs on the property but everyone seems respectful and cleans up after themselves for the most part. In terms of amenities, there is an awesome gym that is never packed, a stand up tanning bed, free coffee machine in the kitchen, business center, beautiful pool area, updated grill area with nice furniture and fire pit, car washing station, two dog parks, gazebo and playground. They do food trucks in the summer and have cute events on premises for kids and residents depending on the holiday. We really enjoyed our time here and are so sad to be leaving. If we ever come back this would be our first stop for sure!! read more

I agree with Scott- the trash was the biggest problem/annoyance. It looked awful. The entire complex looks good, but that one blemish made the complex feel cheap. The rent here is more than anywhere else, but I really loved my apartment. There is plenty of Military active duty personnel, as well as FBI and DEA agents that live in the complex. That with the 2-3 Sheriff's Deputies that live there, its pretty safe. I thought the walls were thick. One time our neighbor complained on me once- they said they could hear me and my wife fighting and "making up". That was an embarrassing trip to the principals office. Some more good -Parking seemed ok at my end -Thick walls (most of the time) -The POOL!!! The pool and the gym were pretty nice for an apartment complex. Some more bad: -The trash collection sucks -Parking may have been bad in the 3-4 story buildings. Didn't live in one. -This complex is HUGE. I definitely consider this bad. It reminded me at first of a college campus. -Oh yeah, not sure if they still do this or not, but they would offer a $100 reward if you caught someone not cleaning up after his/her pet. This caused some problems- the tenants with nothing to do all day would snap photos that made it look like you didn't pick up your dogs s**t. This didn't happen THAT often, but once is already too many. read more

Ultris is a nice temporary apartment solution. The prices are good, and they are one of the few apartments in the area to offer short-term leases without hiking up the prices too high. The community amenities are nice - good-sized pool, gym, free Starbucks coffee and hot chocolate. The office staff and maintenance crew are outstanding. Brooke, Debbie, and others went out of their way to be flexible for my crazy move-in and move-out schedule. They were always available by email or phone, and responded very quickly. The maintenance staff was also efficient at fixing any issues. read more

They are absolutely horrible. It is now under a new management but the folks who work in the office do not understand what "follow up with the customer" means. My biggest complaint has to do with that. Plus, they messed up my account from the beginning and it seems like their answer to any issues that started from sometime ago is "that was under the old mgmt." However, I will say that their maintenance team is pretty good; usually they come out right away. The apt itself isn't bad. But I am very big on customer service and follow ups. I can't wait to get out of this place. I should have never moved here. read more

The people under us blast loud music and the staff can do nothing about it, people speed through the streets like its freaking cool, our AC has been broken for 3 days, the people who wrork in the office are a bunch of preppy daddies money bitchy girls, and we over pay like a mother. OH AND the office isn't open after 6pm so I never get my packages because I work most days until 6:30pm. read more

I really like this place. The gym is decent, the pool is okay, management is always trying to appease the residents. I see some people complain writing two stars over a board sticking out... Is it too difficult to just get a nail and hammer? The rent is decent but people just want to be very spoiled. read more

terrible, my car was towed from my own complex with no warning and i had to go get it and they would not waive the fee

I have to say, since the new management, the office staff have not been very courteous at all. I received a notice to get a package. The female staff member could not find it and told me to come back tomorrow (brushed me aside as if I were crazy). I checked my records to verify that the package had been received and went back to the office. Another staff member found the package. I was not offered an apology by the first staff member. I was filling my water bottles, after going to the gym, when the female staff member (same one) gave me a very dirty look, as if I were stealing. When I went to give her my rent, she asked me if I am a resident here (why wouldn't I be if I were paying rent?!). I made sure to give my 60 day notice. When I did, the leasing staff member (the same female). Rudely asked me to fill it out in the waiting area. A year ago, I would have given this place 4 years when it was managed by Venator. Unfortunately, with the new management company, they need to reflect what quality customer service means. Update: as rent is paid on the 1st, it is expected that the landlord would give the tenant a prorated rent for the last month, especially if the lease ends before the last day of the month. I had to call the leasing office to get the cost of the pro-rated rent (leasing office not proactive at all). Furthermore, when I did call, the SAME leasing staff member replied "you need to pay the entire month's rent," (someone please help her at her job...). Contractually, this is wrong, since I move out on the 20th. I had to correct HER. When she said she would verify this, she never called back. Again, I had to call her back for verification. To be honest, I am no longer surprised by her lack of professionalism, she obviously need more training. read more

Moved in a few months ago. Everyone in the leasing office has been great and accomodating. Maintenence is always working hard neighborhood stays nice and clean. Great place for families or professionals. No complaints! read more

I still live there but as soon as my new house is built I am out and will not miss it. I live on the 3rd floor and the apt never seems to cool off. I have the A/C set to 76 most times with an occassional drop to 75 when it is really warm. The A/C seems to never reach that temp as it runs almost continuously. The rooms closest to the thermostat get semi-cool but the master bedroom and bath are consistently 5-10 degrees warmer. YOU CAN ACTUALLY FEEL THE DIFFERENCE. It feels like a heater is on in those rooms. The maintenance conducted a walk-through and gave the reassuring feedback: Yeah these rooms are always hotter. Apt is less than 1000 sqft and my electric bill has been higher than my bill for my previous 2500 sqft 2 bedroom house. Washing Machine: Have had the maintenance crew in three times to service (from mid June to mid Aug 2014). 1: The water was draining into a drain pan on the floor instead of out of the hose on the back. (resolved after 3 days of calling) was told that this was not an emergency so the crew would get to it when they could. 2 and 3: Spin cycle didn't remove all of the water from the tub. After the service, the cycle removed most standing water but the clothes were still soaked in water. Currently running the machine through (2) spin cycles to get them dry enough not to drip water when moving to the dryer. The front office told to call again if still not working properly but I haven't. Don't really see the point other than being inconvenienced again by having to wait for maintenance or let them come in when I am not around. Stove: One night had to turn off the breaker because the range would not turn off. (maintenance resolved the issue the next morning) Microwave: There isn't one. What kind of apt doesn't have a microwave? Rates/Lease: This is the primary reason we moved here. Needed a short-term lease (3-4) months. Price was reasonable 1,650ish a month, but now that I need an extra month the price is going up to almost $1900. I have given my 60 days notice. The trash compactor was overfilled yesterday 8-25-2014. I placed my bag neatly on top of the 50 others that had stacked up. Trying to resolve my water bill today. For a 3 bedroom my bill is almost $90 this month. This includes a $5 service fee. Not sure what the fee is but will post once the property manager calls back. She must be very busy because it has been over an hour since I called and spoke with the front office. Also, don't expect to be able to not accept a package that is mailed to you. I cancelled my subscription to a mail order wine service. The shipment arrived and since all packages go to the front office (even alcohol that requires signature), it was accepted and I could not refuse the package. Not sure what arrangment this office has but the whole post system is jacked up. We had packages in the office for a month and never received a notice. Finally they called (4 weeks later). The two stars is only because the flexible leases. read more

STAY AWAY ITS AWFUL. The office staff are rude and they NEVER call you back. They lie about prices then say they will refund the difference and NEVER do. The places are crap they are not luxury like they say. JUST STAY AWAY! Cobblestone Apts is the place to be if you deal with the commute they are the best all the way around. I left Cobblestone to move closer to work and went to Ultris and OMG it was a nightmare so I moved back to Cobblestone. read more

Our original move in date was July 29, I asked Debbie to move it up to July 7th. My husband was already stationed at Quantico and I was in Missouri, she said the paperwork needed to be signed so he said he would be there after work. He called on his way and said he would be there in thirty minutes due to traffic. They sold the apartment that we were supposed to be changed to within that thirty minute period, knowing that my husband was on his way. We were pissed and asked for our deposits back and the application fees, after admitting that it was their wrong, "Unfortunately those are non-refundable fees, we realize it was our mistake but there is nothing we can do". We didn't want to take the loss of money, so we agreed on a smaller apartment. Upon moving in, the carpets were absolutely disgusting, carpet is not even laid down to the wall, the fridge has a leak, and the walls were not repainted. Maintenance came over to fix a few things, we bought a new puppy and have an existing cat. I went to the office to turn something in, and Debbie says, "Maintenance says you have a dog, so I am going to be charging your account an additional $300". No you are not. Online it says 2 pets max allowed, one time fee $300, rent $30. So I asked her to show me in the lease where my husband and I signed that, because we thoroughly read the lease, Debbie searched the same lease for 5 minutes, and came to the conclusion that she had lost that specific piece of paper, and that I still have to pay it, even though it was never an agreement. I asked to speak to the manager, who is Brittany, don't let Brooke fool you over the phone when she tries to pretend to be the manager. Brittany said I either get rid of my dog, or pay the fine. She said that it was discrimination to not make me pay the fee, but to make everyone else. Well Brittany, have you ever heard of false advertisement? She said it wasn't, but on the website it never says, "per pet". Brittany said she would be nice and let us make payments, and we assured her we would not be paying those fines because they have been continuously screwing us over. I HAVE ONLY LIVED HERE FOR 7 DAYS. THIS WAS THE BIGGEST MISTAKE ME AND MY HUSBAND HAVE MADE. DO NOT LIVE HERE. THE STAFF IS TERRIBLE. read more

I've been living here for over a year I renewed my lease and they raised my rent, garages are extra on top of rent the trash system is ridiculous it's always out of order not to mention it's located in the middle so there's only one place to take your trash. The dryers take forever I have to dry my cloths twice. read more

AVOID THIS PLACE LIKE THE PLAGUE! When I first moved here two years ago, the apartment complex had a wonderful staff. I could always count on them to take care of any issue I brought to them. Fast forward to now and three property owners later... The current property manager, Amy Sheperd, is not helpful nor is she inclined to help anyone. I have reported issues with noise levels within the apartment complex to include when the police have had to show up multiple times (three times in one night once) and her response has been underwhelming. She has ignored voicemails, emails, and generally gives people the run around or empty promises instead of actually trying to fix the situation. The most recent shenanigans involves the lack of records concerning car garage rentals. Everyone received a flyer on their garages asking people to come in a register their garage or else they were going to assumed to be vacant. VACANT! Even though we all pay rent on them. The excuse given was that the previous company did not take good records. This is a symptom of a bigger issue though. With each new property owner that we have had, they have purged all of the original staff. The original leasing staff and maintenance staff have all quit because the new owners weren't willing to pay for their experience. So what ends up happening is the renters have to deal with either brand new leasing agents or temporary employees that can do little more than hand out packages. Since I have been here, I have all manner of issues. Here is a partial list of the biggest ones: * You cannot switch between air conditioning and heating. This requires the maintenance staff to make an adjustment so during the Spring and Fall months you are either too hot or freezing. * The website that you use to pay rent or make maintenance requests was down for an entire year. Currently it is up and running but it still goes down periodically and the email function doesn't always work when trying to contact the staff (as per Amy Sheperd's words). * The property has had a turn in clientele due to the crappy property management. In the past year, I have had neighbors that want to have shouting matches in the breezeways between apartments, loud parties going into 2 in the morning on week days, and beer cans/bottles littered throughout the complex. I have even witnessed people urinating on the side of apartment buildings. I cannot wait to move from here. I would advise potential residents to take a few minutes to wander around the complex and take a look for themselves. The broken lamps, trash, and general disrepair isn't hard to find. Do yourself a favor and find a different apartment complex. read more

I used to live here, when I left, they charged me 350 for my carpet (a 6 square foot patch by the front door) and strangely enough, a friend of mine ended up renting there, and the carpet was never changed! My ex husband now lives in the complex and I was just there to pick up our son, and I couldn't make it past the front as the roads weren't plowed. I went in to the office to complain and they cited: "our snowblowers have been jammed" (not one sidewalk was cleared) "The plows are on their way for the third time" (they weren't through the first time)"And have nowhere to put the snow," forethought, have more spots then people. My ex had a tenant about him who let his dogs poop and pee on the porch, and they treated my ex as if he had done something wrong. Horrible place to live. read more

These apartments are horrible. The stairwells are filthy and haven't been power washed probably since they were built. The cement stairs are crumbling. Laminate floor tiles coming up in kitchen, cheap carpeting, basic bathrooms. Maintenance glued back down and glue was everywhere. The gym had about 5" of dust under the equipment, which leads me to believe they never clean the equipment. Dog crap everywhere outside. These apartments are FAR from luxury, and the price they charge for them is absurd. read more

Ultris Courthouse has provided a safe and nice environment to live in while on military orders. They are military friendly, competitively priced, and in a great location. I have been impressed by the maintenance of the grounds as well as the community amenities. If I were moving to the area and looking for an apartment I would stop by this complex and give it consideration. No complaints! read more

I lived here for 3 years and have enjoyed it very much. I found the Apartment itself to be reasonably priced, and the amenities are plentiful and well maintained. It is only a short drive to MCB Quantico, and it is very convenient given its proximity to I-95. Don't worry, you cant hear the traffic. The fire/police are right around the corner, and I have never heard of an instance where they were needed. As or the staff, they have been courteous and professional and have always sought to assist in the few issues I did have. I have used the emergency service provided by the complex twice for a broken key in the middle of the night (0100) and they were pleasant and responsive both times. For the amount of space, the rent I found to be reasonable. The increase in rent is determined by market value by the company that holds it, and it is written plain on the application/lease agreement and they will gladly walk you through it if you have any questions. Payment via the internet is also a plus, given my line of work. Bottom line: I found my stay to be enjoyable and I would return. read more

Do I have to give it a star? It doesn't deserve one. Trash always overflowing into the sidewalk. Maintenance crew not responsive. Ended my lease. Was told all was good to go at final close-out. 9 months later contacted by collection agency that I owed them $55 for back utilities and property damage. Ultris never contacted me that there was property damage or that I owed utilities. As part of close-out they make you give forwarding address. I was NEVER contacted by them. STAY AWAY FROM THIS PLACE!!!! read more