Out dated, poorly and not to building code renovations, bad a/c leaks everywhere heat not much…read morebetter. The poor thing is, it is in a fabulous upper class neighborhood, ElkGroove amenities, really great well funded schools, close to shopping, food, entertainment as well as a full Hospital just blocks away. But do the the conditions, non responsive management, and extra fees it's really more hassle then home. Look further, there are better deals in the area.

My air conditioning dud not work for 2 months this summer. The management provided portable air…read moreconditioners which only cooled off the livingroom. The other bedrooms were sticky and hot. The a.c units were also provided several other apartments. As such, our com ed electric bill doubled and they won't give us any discounts on rent or reduce our utilities. Now the heat is on and the hallway last night was at 100 degrees. Since the old manager, Dan left, it's really crappy service

I went to see an apartment and it was very nice. All the ppl in the office were very sweet. I hope…read moreI get the apartment.

My wife and I lived at the Eagles for almost 8 years, and we only moved because we were fortunate…read moreenough to finally afford a place of our own. While the Eagles doesn't have 5 star accommodations, we loved calling it home. The one bedrooms were huge(the monthly rent reflected that), the grounds were nice, never had a problem with neighbors, and any maintenance concerns were addressed immediately. Kelly, the property manager, was always wonderful to us, and the older gentleman who did most of the maintenance is a national treasure. Thanks for the years guys!

Long time resident here- Highly Recommend!!…read more I've lived here for 6 years and have been happy each year! I've always appreciated the amenities like 24-hour fitness facility, 2 pools, the dog park, and more! The maintenance and repair team is always responsive and respectful! They do annual maintenance for you which gives me a peace of mind about my living space! The location is amazing- near great food, shopping, and outdoor recreation fun! Perfect location. The apartments themselves are great! Modern and updated! In unit washer and dryer! Jennifer and Natalia have both been here during my whole 6 years and they're both wonderful! They're joys to work with- always helpful, kind, and informative! I truly recommend TGM Park Meadows.

The worst thing about this apartment complex is that they don't resolve complaints or reach out to…read moreyou. I live on a very congested side and most nights I have no parking. I've complained many times and they never respond back to me. they send out this usesless email telling people to move there and that it's first come first serve. The management at this company sucks. Most family's have at least two cars and they have two small parking lots. If you are a single individual you will be screwed everytime you get off. I'm constantly getting sick from having to walk buildings down.

I wish I could give ZERO stars!!! This place is HORRIBLE! 1970's stucko walls in the hallways,…read moreelevators always broken, very dirty! Lol oh and when you move out they have the nerve to charge me for stains on carpets! Wtf! So they send me pic with the carpet rolled back. I mean if I left the stains then why pull it back! Show me the stain on top! Absolutely BS! Stay away from this place! TERRIBLE STAFF AND LIVING CONDITIONS

Pure Greed: leaving a bad review. I am frustrated with this place. rent goes up every year. you…read moreare nickeled and dimed to death. its pure greed easy as that. its dirty, smells and dilapidated. also want to mention paying rent on their system. will not let split payments with your different accounts. meaning if you pay with two different checking accounts its not allowed. also no security cameras, cars are broken into and my packages are stolen. the people here do not care about keeping the place clean. the building smells rotten meat, the garbage shoot is full of old stuck on food . cleaning company does a lousy job on cleaning. soon there will be bugs! so none of this is addressed. i hope to be out by then.

We have worked with Cary for 9 years. Highly recommend. She is friendly and very helpfulread more

Joyce in the office is the first one that you will probably meet. She is the most caring and…read morewonderful person that you would ever want to meet and she will make you feel very welcome and right at home! She is quite a lady!

Very clean and welcoming place. Janette is super nice. I'm hoping to move here one day.read more

I am Forever Grateful that we found such a Loving and Peaceful environment to live in. The…read moreManagement and Entire Staff are Always Immediate to respond to any issue we have ever had and the people that live here at The Residences at Arlington Heights are WONDERFUL!!! Sincerely, Sarah and Mary("decd") Doherty

It's mostly about your money…read more I lived here for 3 years and here's my honest feedback. Good Things: 1. Location - close to Metra, Jewel and downtown Arlington Heights. Lot of restaurants to choose from. This is what you're mostly paying for. 2. Quick maintenance - I only faced minor issues with the apartment that was promptly resolved by the maintenance staff. 3. Social events - The management organize events (free pizza, stream big games) for those who want to socialize. Bad Things: 1. Only heating or cooling - The building can only heat or cool, not both. So when the weather is changing, this can be very inconvenient especially if you're working from home. 2. Paper thin walls - You can hear EVERYTHING your neighbor does. I'll leave it at that. 3. Not the most helpful staff - Yes, the staff are friendly but that's unless you have a real problem. My mail got lost twice and the staff did nothing to help. They basically put their hands up saying check with USPS, while USPS said check with your building. Staff said they would ask the mailman and follow up, but nothing like that happened. 4. Moving out charges - I had to relocate for work and broke my lease about 2.5 months early. I did the exact same thing when I relocated from Philly to Arlington Heights 3 years ago. The difference? Hancock took all the rent despite me not being there + a ridiculous cleaning feeing fee. How much did I pay for the other relocation you ask? $0! The rental agency in Philly asked me to find another tenant and would only charge me for the time that the apartment was empty. Fair enough. Hancock offered nothing of the sort, just wanted the money and that's it. I'm ok with paying the rent money because I signed a lease but if they cared even a little bit about their tenants, couldn't they just have taken the cleaning fee from the rent when I wasn't even in the apartment? So yeah, they just want your money. 5. Rent & lease term - Only keeps going up and gets longer. Don't expect any friend prices here.

I spent the last 3 years happily living in this great community. Jill, Dan, and the rest of the…read morestaff are always friendly, helpful, and present. The layouts are fantastic, the neighbors are friendly, and there are too many amenities to count. I was sad I had to move but grateful I chose this community over the others. Do yourself a favor if you are considering downtown Arlington Heights and check this place out!

I would like to share the horrible experience that we have been dealing with at Forest Cove in Mt…read more Prospect, IL (owned by TLC Management Company / chicagorentals.com) since a fire occured in our building on 7/27, that we did not cause. We received a phone call on Friday, 8/1 shortly after 12pm letting us know that our apartment was ready to go back to. We decided to go home on Saturday 8/2. We already had booked our hotel, since checkout is 11am. When we got to our apartment we saw water damage all on the bathroom floor, dirty water with soot, cracks in the wall panels and so much, that it spread to our closet's carpet. The smell was unbearable. That water was sitting there for 6 days. I called our complex and left a voicemail that our unit was not in livable conditions, and I entered a work order through the portal as well. I mentioned that a cleaning will not do the trick and that we have had our carpet for 9 years, and to replace the whole bedroom. We got an email response on Monday saying the carpet in the closet will be replaced ONLY, and they'll put a dehumidifier there. NO apologies and NO urgency. I responded "no, the whole carpet needs to be replaced." I mentioned that I also needed a letter stating our unit was uninhabitable, to be reimbursed for my hotel stay. Taylor Younglove told me that they can email her directly... Assurant (my renter insurance company) said that it is not the normal practice... but they'll do it... and the letter is usually submitted to the claims email by the tenant. They also said they had been trying to reach someone for a week, at multiple phone numbers, and had NO response. Maintenance told them that the whole carpet needed to be replaced, too. I asked if just the closet carpet could be removed for now, so we can go home and the response I received was "IDK probably Wednesday..." So, today came and I still didn't have a response or letter to submit to my insurance. I sent another email stating how upset I was with how we were being treated and that I needed the letter, ONCE AGAIN. The email response came and had a letter (dated today, so Taylor just never did it) that mentioned only 7/27-8/1 (until the original Friday we were displaced.) NOTHING about every day since then. It boasted about how fast they worked to get people back in their homes... record time!! We do want to return home, when it's livable, and thoroughly checked, which OBVIOUSLY it wasn't. We were told we need to pay rent in full and that they can't give us a credit because the cause is still being investigated.... Ok well its a 100% fact that our unit didn't cause it. The unit that caught fire, and that is 3 feet away from ours, has had nothing removed or repaired and the door is partially opened. The smoke smell is so strong, it's nauseating. The outside of our building still has broken glass, caution tape and boards everywhere. They were so proud when they told us they had the carpets cleaned... but wait, it was ONLY the hallway carpets... thank you??? No one in the building had anything done or checked in their units. I am furious. I am exhausted. I am already dealing with the traumatic experience of the fire, and have this to top it all off!! We have been asking for a new porch door since 2016. They only give them to empty units to lure in new tenants. Go look and you will see 1/2 the porch screens are falling off. These are all long term residents' units. Proof attached in photos. Every year we need to submit a work order that our heat doesn't work. Proof attached in photos. The past 2 years we've had an 8% increase in rent for... what?!? No new amenities or anything fixed in our unit. The pool has been broken/closed for 1 month... maybe you should give a credit to your residents for that??? Do NOT rent at ANY property owned by TLC management company. They are a big reason why rent in Illinois has increased faster and higher than any other state in this country.

Awful staff and residents. Pool is closed in the middle of summer. Apt itself is nice. But you will…read morebe living in an industrial park.

Amazing community with everything I need! Management office is super friendly and maintenance is…read morehelpful!

Don't let this place fool you, THE POOL IS ONLY FOR SHOW,…read moreNOT TO USE. They keep it locked up every summer, it always fails inspection because maintenance doesn't do their job. They expect their rent on time but we don't get everything that we pay for, office manager is there every other day so we can't complain to her. All my family works hard to live here and they should get everything they pay for. So sad for this place! Someone please contact us when the pool finally opens! frayre_19@hotmail.com

Our New Home: Beech Pointe Apartments My wife and I just…read moremoved into Beech Pointe Apartments on the first of the month, and right away, we were pleasantly surprised by the warm welcome we received from our neighbors. In just one week, we talked to more people than we had in three years at our old place! The community here is incredibly friendly and diverse, which we absolutely love. Our first impression of the apartment was fantastic. I'm quite observant, so it was clear that whoever repainted the walls and ceiling did an exemplary job. The carpets and appliances were clean, there were no funky smells, and nothing was broken or missing. We were also pleasantly surprised to find nice-sized 4x4x12 storage units in the basement garage for residents to use and a beautiful pond with wildlife in the back, complete with a walk/bike path. The location is perfect! Jewel Osco, Tony's, and Valli Produce supermarkets are right down the street, and the Meineke Recreation Center, where we can do all our fitness activities, is less than half a mile away. We've already added a couple of great restaurants to our list, thanks to Sherri, one of the apartment managers, who recommended them to us. Speaking of staff, Sherri and Elli, who run the office, are fantastic. They are so down-to-earth and all-around nice people who made my wife and I feel very welcome. We also met a couple of members of the maintenance staff, Brian and Jason. Both are very friendly guys and were just in our apartment the other day taking care of two problems: the beginnings of a small hornet's nest outside our bedroom window and a faulty gas burner. They were very professional and came out right away. Overall, we couldn't be happier with our decision to move to Beech Pointe Apartments. The community, the staff, the amenities, and the location have all exceeded our expectations. I have a feeling this is just the first of many positive reviews I'll be writing in the future.

I have stayed here for 1 year in building 150. They have great & helpful staff who are always ready…read moreto help. The apartments are old so not everything would be perfect, perfect so when you move in make sure you note everything down with regards to the condition. I see people not getting a return on their deposits & complaining here though I know 4-5 tenants who lived and moved out & had no complaints. You cannot get a better price & service on an apartment at the heart of Schaumburg downtown. We loved the time we were there. Excellent Staff & support. Only good things to say for the staff and apartment building. Sherry is the Best & if anything get broken or needs service they are quick to get it fixed ! If I ever rent again in Chicago Burbs, this will be the first location I will look for an apartment.