ProAudio Electronics in Tampa deserves every one of their high ratings -- and then some…read more We brought in my wife's Roland digital piano for warranty service, after she was having ongoing trouble changing voices and settings. Roland's own user manual was confusing at best, and even Roland Support wasn't able to help her resolve the issue. The tech who initially examined the piano couldn't find anything physically wrong with it (which many shops would have used as an excuse to send us on our way). But instead of brushing us off, the staff -- especially Santiago at the front desk and Mike (the owner, though you'd never know it by his down-to-earth attitude) -- went above and beyond to make sure my wife fully understood what was going on. Mike spent a lot of time personally walking her through the controls and discovered that the problem was a poorly explained instruction in Roland's manual regarding the C1 key used for voice changes. Once the correct key was identified and explained clearly, everything worked perfectly. The important thing is this: ProAudio was absolutely determined not to send Cindy home until she was completely satisfied and comfortable using her piano -- even though there was technically "nothing wrong" with it to repair. Many shops would have simply said, "We can't find a problem -- call Roland." ProAudio didn't do that. They made it their problem, and they solved it. Outstanding service, knowledgeable staff, and a level of personal attention that's becoming rare these days. Highly recommended.

Mike Jay the owner is one of the last decent, honest, sane, moral, prudent, repair techs that…read moreactually care about the quality of their work. He won't let anything go out of his shop unless it is at 100%, he also doesn't try to add on repairs just to pad the bill. I highly recommend using Pro Audio for all your needs, even if you have to drive 100s of miles to his shop. I guarantee you will be happy with his work and honest prices.

Great job speedy service ! Highly recommend. He truly can fix anything!…read moreGreat communication too

Great value and quick response!…read more My colleague had a computer that was jostled in transit. This company picked up diagnosed and returned computer in working order. Very quick turn around, we had computer back w/in 24 hours!

I took my phone to igeneration when the screen was cracked. I called before I went and they said…read morethey could do the service and to come right in. When I got there they said they didn't have a part and asked me to come back in two hours. I gave them 3 hours and when I went back they still didn't have the part. The part delivery showed up just as I was leaving and they fixed the phone... Or so I thought. After charging me $100 the screen began to pop out of place a week later. I went back to the store and the gentleman who owns the place replaced the screen for a second time. A couple days later the screen was popping off again. I was due for an upgrade with my provider in a month so I struggled with a half working phone for a month. The middle of the screen did not function. What a worthless place!

Please note that this store is now on Sligh, not Dale Mabry…read more I've had a couple screens replaced by these guys. They do great work in a timely fashion. They understand the customer service side of the business. I'm certain that I'll need to use their services again at some point.

Stopped in one day by happenstance when I saw their sign from the road. I had my broken turntable…read morein my car looking for a place that I could take it to get repaired. The son of the (Owner) was extremely knowledgeable and it was a very small fix and with him running all kinds of tests to see if it was just the needle. He determined it was just that part that I needed and advised I could get it online for much cheaper than it would cost to have a repair shop fix it and even went so far as to provide me with the part number and told me how to do it once I received the part. He was also in the process of closing but helped me anyway. He went over and above what anyone would do in this scenario. It's a little late posting this because I forgot to do it when I left the store, but I hope he sees this and remembers who I am. If I ever have any electronics that I need repaired, I am definitely going to bring them to this place. They are unbelievable!

Very helpful and knowledgeable about vintage AV equipment. One of my Japanese Onkyo M-508s suddenly…read morewould not power on. Adam diagnosed the problem and rebuilt the power supply. He also adjusted the bias and put it through a 24hour load test.

Mike just helped us with a defective TV we had. It was an amazing and unexpected experience…read more Prompt callback. Arrived exactly on scheduled time, explains repair process in detail, offers cost-effective alternatives to repair, left the workspace clean, and at a very reasonable price.

When our big screen stopped working during a recent storm, we called Michael at 1st Response and…read morehe came out the next day and resolved the problem quickly and inexpensively. He was timely, honest, and priced fairly. Highly recommend.,

Yes, nice people did the warranty work on my phone. Finished on time. No attempt to upsell me…read more Thanks Ken

I was exceedingly happy with this business for years. I even drove pretty much across town, from…read moreSeminole Heights to Carrollwood, every time I needed my phone repaired. Great, honest service and very nice people. The last time I was there, the person at the front desk suggested that I buy their insurance for $41 a month. He said that after 30 days I could get my phone repaired for free. It seemed a tiny bit pricey but I went for it. After about 70 days, and after I had paid for three months of coverage, I needed a repair. I brought my phone in. The very nice woman at the front desk gave me a number to call to file a claim. I called the number and was told that once I filed the claim I had to wait 30 days to get a repair. And I'd have to pay for another month of coverage. (Of course, I had no way of knowing that in 30 days they wouldn't tell me I had to wait yet another 30 days.) I canceled the plan and took the phone to the front desk. I figured since I was there I'd pay for the repair myself -- I couldn't wait 30 days for my phone -- and then I'd cut ties with uBreakiFix. He took all the information and then told me they didn't have the needed part. I had been there for almost half an hour before I was told that. I told the guy that I would be taking my business elsewhere because I that they scammed me. He nodded in agreement and said nothing. I'm sincerely sad to have to end my years-long relationship with this place.

My husband swears by this place. He has fixed one of our TVs before so we knew this time around our…read moreTV was going to be in good hands once again. The best part is he does not just take your money. He will check things out and give you his opinion for the repair and how much it will cost for labor and parts. His labor is always good and we love that. I definitely recommend giving them the opportunity to repair your tv.

Very nice worker, small shop, seemed like the other guy was the owner, rude owner. Unbelievably…read moreoverpriced, but the only reason it wasn't 1 star was the younger guy who seemed tech savvy and knowledgeable wanted the best result. Save money, go somewhere else 50$ to just look...

Fixed my ylod on my ps3, wii u nand death, recovered the data on my hard drive all 3 are advanced…read morerepairs to me and basic cleanings to my macbooks they are now dead silent under load and dont push out heat when under load. Absolutely trustworthy for them to handle any job. Highly Recommend 5*

the technician arrived on time and was polite and courteous. although he could not fix my tv, he…read moresuggest I don't spend any additional money trying. to. fix it. other than the. on-site charge for diagnosing the tv I would have them come again if needed. I thought the service fee was a bit too high. Other Than that everything else was above average.

Informative and very timely service. I would recommend. I…read morewas concerned it was not the TV. The technician explained everything to me about my TV.

The technician who responded to me, John, was very helpful in getting my new laptop setup for me. I…read morehad an Office Pro installation that I could not complete, he resolved my issues and powered through it. Plus he got my Outlook working after the install was completed. I would highly recommend this company for laptop support.

Jon did a phenomenal job with my Mac(s) & I would highly recommend him and his business. He is very…read moreknowledgeable and professional and reasonably priced and on time! You can't go wrong asking for help from this young man.