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    CarsCatch

    3.7 (3 reviews)
    Open 9:00 am - 6:00 pm

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    5 months ago

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    CarMax

    CarMax

    2.7
    (182 reviews)

    Above and Beyond are the words that I will choose for this specific location. This location was…read moreabsolutely amazing and my visit was a re-do from another location where the service wasn't so great. My service agent was amazing, she listened to all of my service issues, noted them and provided me with an eta on diagnosis. My agent (DeJ C.)followed up with me with the findings and recommendations and was just amazing! I believe my mechanic was (Faus-my apologies if I am mispronouncing names), but I felt confident in the service that I received at this location and will revisit in the future for my service needs. At the end of it all, my visit was less than 2 hours and I walked away a satisfied customer. Thank you for restoring my trust in Carmax.

    I purchased a vehicle from this location in May 2025 and within the first week I had an issue with…read morethe vehicle overheating. Service did not have any appointments within weeks, and I had to take it to the dealership for repairs. Then just a few months later, the transmission completely failed and the catalytic converter needs replacing among other repairs. The repair estimate is over $26,000, which is more than the car's value. I contacted the service department, and the only "help" offered was to look at the car free of charge. No assistance, no accountability, no solution. I bought from CarMax because I believed in their reputation for quality and transparency. A transmission failure this soon after purchase clearly indicates that the car was not in roadworthy condition at the time of sale. I still have all documentation, including repair estimates, and I am now pursuing legal action under Georgia's Fair Business Practices Act for selling a defective vehicle and failing to resolve the issue in good faith. I am asking corporate CarMax to review this case immediately and contact me to make this right. This has been a deeply frustrating and costly experience, and I would not recommend purchasing a vehicle here until they take responsibility for situations like mine.

    Dependable Pre Owned Cars

    Dependable Pre Owned Cars

    1.0
    (2 reviews)

    This is an update to a previous 5 star review for Dependable Pre-owned Cars, more specifically…read moreBrent Kinney. We purchase 2 vehicles from them. We also purchased an additional warranty plan, which we canceled within the cancelation period due to multiple factors. The cancelation was official on April 15, 2020, however it took until August for our return to be released from the warranty company. That wouldn't have been a problem, however Brent cashed that refund check on Aug 4, 2020 and never gave it to us. My husband and I have spent countless hours texting, calling, emailing Brent to refund us the money. The last time we spoke to him he sent $150 and promised to send the remaining $515 on the Monday (2 days away), which he never did. Now he is MIA again. He spent a lot of time using phrases like 'to be honest' while apologizing for taking so long and ignoring us, but he has not made right of the situation yet. It has been over a year since cancellation! At this point, I will have to file a small claims case in our county to get the refund back.

    I purchased a vehicle through these guys and they told me everything was fine with it driving from…read moreGeorgia back to Chattanooga I smell oil I drove the car to a mechanic and he looked at it and said that the gasket needed to be changed and showed me where the oil was leaking so now the car he has a gigantic problem and I asked for my money back and told him I would return the car but I seem to be having a difficult time trying to get my money back from these people make sure you have your car checked by a mechanic before you leave that state if you're buying a car out of state from them

    CarsCatch - carbuyers - Updated August 2026

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