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    Dependable Pre Owned Cars

    1.0 (2 reviews)
    Closed 9:00 am - 7:00 pm

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    5 years ago

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    7 years ago

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    CarMax

    CarMax

    2.7
    (183 reviews)

    Above and Beyond are the words that I will choose for this specific location. This location was…read moreabsolutely amazing and my visit was a re-do from another location where the service wasn't so great. My service agent was amazing, she listened to all of my service issues, noted them and provided me with an eta on diagnosis. My agent (DeJ C.)followed up with me with the findings and recommendations and was just amazing! I believe my mechanic was (Faus-my apologies if I am mispronouncing names), but I felt confident in the service that I received at this location and will revisit in the future for my service needs. At the end of it all, my visit was less than 2 hours and I walked away a satisfied customer. Thank you for restoring my trust in Carmax.

    I had an extremely frustrating and disappointing experience with CarMax. I purchased a 2019 Ford…read moreEcoSport from them, and it has been nothing but problems ever since. Shortly after the purchase, the check engine light came on, along with serious issues related to the oil pump. These are not minor concerns--this is a major safety issue that could lead to engine failure. Despite bringing this to their attention multiple times, I've been given the runaround instead of real solutions. What's even worse is that while my car is still not properly fixed, CarMax Auto Finance continues to harass me with constant calls and messages about payments. How am I expected to confidently pay for a vehicle that is unreliable and unsafe? Customer service has been completely unhelpful. There is no accountability, no urgency, and no concern for the customer's safety or satisfaction. It feels like once they make the sale, they no longer care about what happens to you. I trusted CarMax to provide a reliable vehicle and a smooth buying experience, but instead I've been left stressed, inconvenienced, and stuck with a defective car. I would not recommend CarMax to anyone. Save yourself the headache and go somewhere that actually stands behind their vehicles and treats customers with respect.

    ALM Kennesaw

    ALM Kennesaw

    1.8
    (96 reviews)

    I went in knowing exactly what car I wanted to test drive and had an appointment with Jean (John)…read moreVenant on December 27th. The car (2024 Mazda CX-5) was waiting for me when we arrived. Our salesman was a great guy & seemed knowledgeable about my particular vehicle. It didn't take me long to decide to buy the car on the spot. Baltimore in the financing department fought very hard to get me the best rate/deal available. They even gave me far more for my trade in that I was anticipating. Everyone throughout the (seemingly painless) process was great to work with. We felt very valued. My only "complaint" is the sticker shock I had when I saw all the "dealer fees" on the bill of sale. Many things (window tint, fabric protector, etc) were all things that you only typically see when buying a brand new car and not when buying a used car. And, with any used car purchase, I made sure to get the extended warranty. That's just smart no matter which dealership you buy from. However, I am concerned a bit to read very mixed reviews of the EasyCare warranty company, as it seems they only approve HALF of the claims submitted. Fingers crossed.

    If i can give this place a negative 1 i would... brought 2 cars from this place with Andy very nice…read moresalesman but the rest is terrible.. brought a bmw X5 with 42,000 got the extended warranty not to know they put wrong information on it now im ready to use my warranty which i only had the vehicle 1.5 years the warranty is expired because i have 75,170 miles and they put the paperwork at 75,000 like common sense would be to put 100,000k miles like most warranty but they basically Robbed me for $4k and don't wanna rectify the situation.. I dont care the finance idiot who completed our paperwork don't work there. ALM should rectify the situation but yet they ignored our calls and kept passing us around and bullshitting.... PEOPLE DONT BUY HERE... I WILL NEVER SPEND ANY MONEY THERE AND I SUGGEST YOU DONT EITHER

    Cobb County Toyota

    Cobb County Toyota

    2.6
    (380 reviews)

    "The way car buying should be."…read more I know that's an old marketing slogan for a different car dealership but I feel it aptly applies to Cobb County Toyota. I've had my 2024 Toyota 4Runner XSeries Off Road Premium in Solar Octane for nearly two weeks now and I am absolutely over the moon with it. I was looking to buy a 5th generation Toyota 4Runner and Cobb County Toyota had the perfect one in stock. The truck was well represented in photos and the price was a great deal compared to similar cars on the market. When it came time to make a deal, they didn't add any extra fees or try to add "mandatory" maintenance plans. The price the car was listed for was the price I paid, plus a nominal tag fee and taxes. My salesperson, Gabriel, was incredibly nice, patient, and not overly pushy. He worked with the finance manager to get me a fair offer for my trade-in. They do try to sell warranty/maintenance plans once you make it back to a finance guy, but he wasn't overly pushy when I declined them which was much appreciated. In the next year, I'll be in the market for an A91 Supra and Cobb County Toyota will definitely be the first place I consider looking.

    My Toyota is running like a dream. Thanks for a good job. I could really tell the difference after…read moremy husband took my Toyota to have an oil change on a Good Friday. We have purchased three Toyotas from this dealership, and will buy our next Toyota from there too. The customer service has always been courteous and friendly. However, Raven H. was not friendly or welcoming. Her attitude didn't meet our expectations.

    Tesla

    Tesla

    1.9
    (30 reviews)

    ​I have completely lost trust in the Kennesaw Tesla location. While my service advisor, Jeremy, was…read morefriendly, professional, and clearly just relaying information from the technicians, the actual quality of work and the lack of accountability from the rest of the team are unacceptable. ​The Repairs & Technical Negligence: -​-Suspension Concerns: We brought the car in for a sudden creaking noise. Both the upper and lower arms had to be replaced. This is baffling for a 6-year-old car that has never been treated roughly; it either points to poor part quality or a lack of diagnostic clarity. --​Safety History: This location has a history of dismissive service. About a year ago, when I asked about a recurring safety sensor message, a blonde female staff member rudely told me that if I didn't pay to fix it and got into an accident, Tesla would not be liable. --​Incompetent Workmanship: The car was returned with a non-functional glove box because the technicians switched the wires between the speaker and the glove compartment. I had to wait two hours for them to fix their own mistake. It now "opens," but the dampener is broken and it violently pops open. --​Tire Blowout: Despite the work order stating they checked tire condition and pressure--and being told the tires were fine after a balance and alignment--I suffered a blowout just days later. ​ The "Key Saga": ​The most egregious part of this visit involved my missing keys. Staff repeatedly and dismissively assured me they did not have them. However, because my brother had placed a Samsung Tag on the ring, we tracked them directly to the Kennesaw dealership. My husband had to drive back and use an app to "find" the keys for the staff because they insisted they weren't on the premises. ​Conclusion: ​Between the wiring errors, the safety concerns being dismissed by staff, and the blatant lack of respect for our property, this has been a massive waste of time and a safety risk. Jeremy was a professional messenger, but the back-of-house operations here are a failure.

    Scheduled a 30 min appointment and was only able to utilize 8 mins of my scheduled time. I wanted…read moreto buy a Tesla today but the Hispanic worker there with the Mohawk took all the excitement away. Will not be coming back! HORRIBLE CUSTOMER EXPERIENCE.

    Dependable Pre Owned Cars - usedcardealers - Updated July 2026

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