Went in to just "look" for a dump trailer but we all know how that turns out. Wade offered to show…read moreus their options. We didn't need anything fancy as we are just using it for personal use, so he showed us the affordable options, didn't immediately take us to the most expensive one that was on the lot. Of course my husband wanted the fanciest one on the lot but I talked him out of it (haha). Wade gave us the prices, and we decided to just do it. The process to finance was quick and easy. The next day we came back and picked it up. Fast forward a few hours we get home and I get the bright idea to get in it and the husband can raise it so I slide down just because I can. That's when we notice half of the hydraulic fluid supposed to be in the tank was all over the inside of the box. We clean it up, let it sit for an hour or so and more had leaked out. Keep in mind this is a brand new trailer, this shouldn't be happening. Monday morning I call and speak to Sean who asked me to send pictures so they could start the warranty claim through Five Star (the manufacturer). So I did. Fast forward to the next Saturday we take the trailer to them so it can be fixed thinking they can just fix it and then handle it with Five Star afterwards. Also knowing that we would probably have to leave it there depending on what the problem was. Wade was at the counter and I told him the issue and he explained what it might have been but he would take a look at it. Jacob, one of the service guys, happened to come into the office and immediately said "I submitted the claim, we'll have to wait until they respond". I get it, but at the same time it's brand spanking new, and it's kind of ridiculous that not knowing what the issue is, we have a $7k trailer we can't even use. Wade was quick to say, "no, let's go take a look, it could be something simple and just fix it". Luckily, it appeared to just be a bad o-ring on one of the connections and Jacob fixed it there on the spot and refilled the hydraulic fluid for us. I would totally understand if it was a bad motor or something that would need to be replaced and having to do the warranty claim. Even if I was frustrated with the situation, I would understand. What this long winded review is trying to say is... I understand that there's a procedure to follow, but sometimes it's a quick fix and I appreciate Wade for pushing to at least look at it and if it's an easy fix, to fix it without having to wait for the warranty process. Because I think it would be utterly frustrating if we waited a couple weeks just to find out it was a simple o-ring. This review wouldn't have been so nice. So, thank you Wade! And thank you Jacob for just taking care of it, and fixing it on the spot! Husband is a happy camper with his new toy :)

Very professional and helpful. They went the extra mile for us. Highly recommend them . Their parts…read moredepartment is one of the largest I've ever seen.

We had the best experience when purchasing a utility trailer from APC…read more Sales called us back quickly with the trailer we were looking for. I was greeted sowhen I arrived. The paperwork was completed quickly. They even gave me a thank you gift.

I recently purchased a new Can Am Maverick and I wanted a 6310H Aluma lightweight trailer to haul…read moreit on. After contacting an Aluma dealer near me I found that, while they could order one, there was absolutely no guarantee as to when it might arrive. Since I needed this trailer sooner than later I poked around the internet and found APC Equipment in Tuscon had the exact trailer I was looking for, at a great price too. I contacted them and spoke with Kayla. She was very helpful and I arraigned a pick up date. We arrived in Tuscon a couple of weeks later and found the purchase process was quick and painless with the help of Susanne and Kayla. I also got a spare tire and mount and they offered to weld it on right then and there. A great experience all and all. I would recommend APC Equipment.

A BIG THANKS to Big Tex and ALL their crew for taking such good care us every time we rolled in for…read morea small repair here and there. It's been 19 years since my husband got me our hydraulic lift trailer for our 16 year anniversary! Best gift ever! I love that I can count on them every time to help with any need. It still works great, and so do they! Kudos!!!

Jamie King the general manager made this the smoothest transaction I have ever had buying a…read moretrailer. From helping with financing to selecting which products he recommended to secure everything on my trailer. Skyler took the time out of his busy day to go above and beyond to show me my new trailer and how to setup the new trailer brakes on my F-250. Highly recommend and will buy from again

Our purchase process was great. We were actually on the way to Phoenix to purchase a trailer when…read morewe saw one in their web sight. My wife called them and asked about some specific measurements and that we were on Hwy headed out to Phoenix to buy. they said they would check and call us right back. They did and it is what we wanted. It was late and they were close to close time but they showed us the unit and we decided to buy. Everyone there was very helpful and friendly. Service is also great. Doug went out of his way to fix an issue before a planned trip. Other then a misunderstanding on a process over a warranty contract that Ron was able to handle, I have No complaints about sales or service.

We traveled from Texas to Phoenix for a family wedding. When we returned to our RV all power was…read moreout. We determined it was on our end so we called and although it was peak season the good folks at Cactus RV were able to get us in, understanding our predicament. The service manager Doug got us unhooked and we were called shortly with the issues and after making sure we had a place to stay, they ordered the parts and got us on the road with a one day delay. We can't say enough good about their service, friendliness, and a great sense of humor given the circumstances. Kathy and Doug took great care of us and didn't overcharge a thing! Kevin

I do not recommend this place at least the sales person Jesus as he did not do the proper protocol…read morefor safety before I left the yard with my new trailer my brakes did not work and I was told to bring a 2 inch ball when the trailer required 2 5/16 which he did not check he had me pull this trailer which I could've killed somebody I do not recommend trailers plus at all

Good trailers, terrible service. On June 2018 I purchased a…read moreDump Trailer from Clayton at the Trailers Plus Tucson location. Upon receiving the Trailer Plus yearly reminder via email telling me to bring in my trailer for a free inspection I called the Tucson facility to make an appointment and was told by the shop personnel that he was too busy working on a "trailer that had burned up" and for me to call back in a few weeks. I found that odd and never did follow up to try to make an appointment. Recently, my Lower Hydraulic Hose began to leak so I called the Tucson location to make an appointment for repair. On Monday 8/9 I called the Tucson location and was forwarded to the corporate Call Center in Idaho who answered telling me that the Tucson location is closed on Mondays. The Call Center Rep (Carolyn) said she would give a message to the Tucson location to call me. I never receive a call. On Tuesday 8/10, I again called the Tucson location and again was forwarded to the corporate Call Center in Idaho. The Call Center Rep (Denise) said she would give a message to the Tucson location to call me. I never receive a call. On Wednesday 8/11, I again called the Tucson location and again was forwarded to the corporate Call Center in Idaho. The Call Center Rep (Logan) said he would give a message to the Tucson location to call me. I never receive a call. It appears that calling the Tucson location directly always results in the call rolling-over to the corporate Call Center. I feel that having to call for assistance 3 times with no response is not a good business practice. Since I cannot find a way to have anybody from Trailers Plus give me assistance, my only option is to now turn to social media. I have left messages on Yelp, Facebook, and even left a message on LinkedIn with the Trailers Plus CEO, Michael Snow, in an attempt to simply get my trailer repaired. Like I said...."Good trailers, terrible service."

We purchased a 7x14 Pace Journey cargo trailer from Arizona Trailers 07/19/2025. Our experience was…read moreoutstanding. The owners are friendly, knowledgeable and all-around good people. It was well worth the trip from Tucson and a pleasure doing business with them.

The people are awesome to work with everyone there is very helpful and nice . If you need a trailer…read morego to them you won't regret it,. The prices are great . I have totally enjoyed getting a trailer from them, you can't ask for a better group of people to buy a trailer from. I want to thank everyone there for helping us get our trailer.

My wife and I bought a car trailer from Lindsey and Cort today and we could not be any happier with…read moreour experience with them and Hays trailers. After we had shopped at 2 other Tucson trailer dealers and were put off by there lack of knowledge and bait and switch tactics. We then found Hays and are so glad we did. They were polite , cheerful , quick and non pushy. They have earned 2 new customers and we will be back in a couple of months for a dump trailer. Thank you Tom and Jennifer

They dropped the ball and did not send me info I asked for regarding a different trailer other than…read morethe one we originally spoke about. Oh well.......i bought from someone else who actually knows and understands what customer service means! Their loss!