We had the best experience when purchasing a utility trailer from APC…read more Sales called us back quickly with the trailer we were looking for. I was greeted sowhen I arrived. The paperwork was completed quickly. They even gave me a thank you gift.

I recently purchased a new Can Am Maverick and I wanted a 6310H Aluma lightweight trailer to haul…read moreit on. After contacting an Aluma dealer near me I found that, while they could order one, there was absolutely no guarantee as to when it might arrive. Since I needed this trailer sooner than later I poked around the internet and found APC Equipment in Tuscon had the exact trailer I was looking for, at a great price too. I contacted them and spoke with Kayla. She was very helpful and I arraigned a pick up date. We arrived in Tuscon a couple of weeks later and found the purchase process was quick and painless with the help of Susanne and Kayla. I also got a spare tire and mount and they offered to weld it on right then and there. A great experience all and all. I would recommend APC Equipment.

Went in to just "look" for a dump trailer but we all know how that turns out. Wade offered to show…read moreus their options. We didn't need anything fancy as we are just using it for personal use, so he showed us the affordable options, didn't immediately take us to the most expensive one that was on the lot. Of course my husband wanted the fanciest one on the lot but I talked him out of it (haha). Wade gave us the prices, and we decided to just do it. The process to finance was quick and easy. The next day we came back and picked it up. Fast forward a few hours we get home and I get the bright idea to get in it and the husband can raise it so I slide down just because I can. That's when we notice half of the hydraulic fluid supposed to be in the tank was all over the inside of the box. We clean it up, let it sit for an hour or so and more had leaked out. Keep in mind this is a brand new trailer, this shouldn't be happening. Monday morning I call and speak to Sean who asked me to send pictures so they could start the warranty claim through Five Star (the manufacturer). So I did. Fast forward to the next Saturday we take the trailer to them so it can be fixed thinking they can just fix it and then handle it with Five Star afterwards. Also knowing that we would probably have to leave it there depending on what the problem was. Wade was at the counter and I told him the issue and he explained what it might have been but he would take a look at it. Jacob, one of the service guys, happened to come into the office and immediately said "I submitted the claim, we'll have to wait until they respond". I get it, but at the same time it's brand spanking new, and it's kind of ridiculous that not knowing what the issue is, we have a $7k trailer we can't even use. Wade was quick to say, "no, let's go take a look, it could be something simple and just fix it". Luckily, it appeared to just be a bad o-ring on one of the connections and Jacob fixed it there on the spot and refilled the hydraulic fluid for us. I would totally understand if it was a bad motor or something that would need to be replaced and having to do the warranty claim. Even if I was frustrated with the situation, I would understand. What this long winded review is trying to say is... I understand that there's a procedure to follow, but sometimes it's a quick fix and I appreciate Wade for pushing to at least look at it and if it's an easy fix, to fix it without having to wait for the warranty process. Because I think it would be utterly frustrating if we waited a couple weeks just to find out it was a simple o-ring. This review wouldn't have been so nice. So, thank you Wade! And thank you Jacob for just taking care of it, and fixing it on the spot! Husband is a happy camper with his new toy :)

Very professional and helpful. They went the extra mile for us. Highly recommend them . Their parts…read moredepartment is one of the largest I've ever seen.

My wife and I bought a car trailer from Lindsey and Cort today and we could not be any happier with…read moreour experience with them and Hays trailers. After we had shopped at 2 other Tucson trailer dealers and were put off by there lack of knowledge and bait and switch tactics. We then found Hays and are so glad we did. They were polite , cheerful , quick and non pushy. They have earned 2 new customers and we will be back in a couple of months for a dump trailer. Thank you Tom and Jennifer

They dropped the ball and did not send me info I asked for regarding a different trailer other than…read morethe one we originally spoke about. Oh well.......i bought from someone else who actually knows and understands what customer service means! Their loss!

Fair pricing and quality service. Staff was friendly and…read moreeasy to deal with. Consignment paperwork was straightforward and easy to understand.

They did a great job on the solar on my popup a year or so ago. At the time, they did tell me how…read moremuch they hated popups and won't take them on trade-ins anymore. I called them 3 weeks ago to ask about getting new tires and having a broken weld fixed on my bumper. Still waiting on a call back. Luckily, there are a lot of tire places around and it's not hard to find a decent welder. Lost my business though, for this camper and when we buy the class C later this year.

Eric at Olstrom Custom Coach charged me $130.49 for WIX Fuel Filter PN 33604 that costs $30.12 on…read moreAMAZON. There were 4 other filters that were marked up the same way. When I brought this to his attention he got mad and said no one had ever question the price of his parts before. I find that hard to believe given my experience. Over all they do good work, but Eric thinks what he charges for parts is not a problem and is pretty hot tempered..

They do great work! So glad with the repairs to the slide (mold removal) and installing our…read moreresidential fridge.

The owner was the nicest lady I have ever met. She was very knowledgeable and excited to answer any…read morequestions we had. She need start a Instagram or YouTube to inform people bout the rv world. Would def recommend going to buy from them seemed like a family owned business.

Wonderful RV service. Fortunately was able to get in before my trek back to MN. Good communication…read more Everything that was done and needed was throughly explained to me. Went beyond expectations. (Even found a nail in my tire & had it fixed so I could get on the road) Can not say enough great things about this business. Thanks Sean!

If you're planning to buy a camper or trailer, this is the best place to go. They have a huge…read moreselection in their lot. The reason why I am giving this business a five star is their staff. Everyone here is so friendly, accommodating and knowledgeable. They value you as a person not just a customer. We are first time customer and everyone welcomed us as if they knew us for a long time. I love this place and would highly recommend it. And this will be our go to place, for everything that we'll need for our trailer.

After they take your money, you're on your own…read more I paid for an extra warranty, but they still didn't want to do very basic work less than a year after purchase. I called to make an appointment, and a grumpy old man answered the phone. He could not find any of my purchase or warranty records. He then got frustrated at me for not knowing how to work his computer. I eventually made an appointment, showed up and was told I did not have an appointment. He even made up really silly dates that I would have never scheduled. He begrudgingly took my trailer. At purchase, I paid for the additional protective exterior coating. I had plastic falling off the outside (due to a terrible manufacturer design) and was told that was not covered. My brakes were not working, and they refused to give even a ballpark estimate without a ridiculous shop fee. My trailer has stickers, indicating multi-colored lights. I was told my trailer does not actually have them. My shower head fell off due to terrible manufacturer design. They begrudgingly agreed to reattach that as a "favor" to me - not because my warranty covers anything useful. I scheduled a pickup date, supposedly to make sure my trailer wasn't "buried" in the lot. Unsurprisingly, it took a while for them to move a bunch of trailers to access mine. They are terrible.

Outstanding customer service all repairs completed per estimate, would highly recommend,read more

Excellent. They reconnected a broken brake wire at no charge and kept the rest of the repair under…read morebudget. They also did it ahead of schedule. Glad these shops still exist!