No bruising! These other reviews left me terrified and put off coming to this location. Big…read moremistake. The staff was so welcoming and accepting, they are LGBTQ+ friendly, and super good at communicating with you. It was my first time donating and they got me through the process swiftly. My biggest concern was getting a bad nurse, due to these other reviews, I was horrified and anxious (I have a bad history with IVs being inserted as well). Dawn was the nurse attending to me and she was SO sweet and professional. She handled my bad jokes like an absolute champ, and when I wasn't feeling good she and every nurse available was happy to assist. They are so attentive and genuinely happy to help. And not a single bruise!!!! Im ASTOUNDED at how good this treatment was, and not to mention you are doing a good thing for money in return. An absolute all around win. I will be returning. Big thanks to all of the staff!

Please Read Before Visiting CSL Plasma…read more I'm genuinely shocked by the positive reviews of CSL. Based on my experience, they must be from bots or staff--there's no other explanation. If I could give zero stars, I would. I've visited three times, and each visit was worse than the last. I'm officially done. I originally chose CSL because it was closer than Biolife, but that was a huge mistake. The difference between the two is night and day--like comparing a thrift store to Neiman Marcus. CSL is dirty, disorganized, and unprofessional. On my first visit, the needle fell out and caused a large hematoma, sidelining me for two weeks. Every visit since, I've been forced to wait for medical clearance, even when unnecessary. The check-in process is chaotic and poorly managed. The most concerning part: during my last donation, no staff member was monitoring donors for an extended period. If something had gone wrong (as it did during my first visit), there was no one nearby to help. At Biolife, staff are always present and attentive. If you're looking for a safe, professional, and efficient experience, skip CSL. Go to Biolife instead--you'll immediately see the difference.

Umm seems more set up like a factory. They don't even offer chairs, they corral you around like…read morean animal. When you're finished they take their time to take the needle out. Biolife is a better option. You can schedule your visit. They are friendly don't treat you like you're in the penitentiary. When you're finished giving they usually remove the needle with 5 mins and have the staff needed for all the machines they have. Also the new machines they use leave scars. It's like the machine has some suction to it. Biolife depends on the natural flow and will alert when you're not pumping enough to create the flow it needs. Just a different experience all together.

The center was dirty, and the staff was lackluster. They informed me that I needed to see a doctor,…read moreassuring me that it wouldn't take long since there wasn't a line. There wasn't a line, but I sat there and watched the medical staff laughing together for a whole 10 minutes straight (I timed it) while I was sat there waiting on them. I walked out and did not donate. I didn't need the money as badly as some other people. If you're not unemployed, my best advice is to fix your spending habits. Don't come to these places; they're run-down and unhygienic, and they can't even treat you with basic respect. They make more money than you from these donations, but to them you're on their time not the other way around.

I have been to several other donation centers and this one by far is the Worst run center…read more Easily a one hour wait before you can get seated in the donation chair. This visit at 10am on a Friday, Was no different. The technicians is the donation area had no sense of urgency and were more focused on looking at who was inline than trying to make the donation a priority. Very short Staffed, and no one seemed to have a concern. Definitely will not be back.

From the owner: CSL plasma Inc. is one of the world's largest collectors of human plasma. As a leader in plasma…read morecollection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us. Our U.S. plasma collection centers, which are located throughout the United States, are committed to the highest standards of quality and Safety. Plasma is the essential ingredient for products crucial to treating patients suffering from a host of life-threatening conditions and bleeding disorders. Give a valuable gift to those who require plasma-derived therapies to live healthier lives.

Very skilled at the phlebotomist level. I've donated for a decade at different plasma donation…read moreproviders and CSL is the most proficient. Screening intake is private and expedient. Recommended.

Long wait but lot of $ per hour. Never messed up my stick and kind. Some locations are worse than…read moreothers but all the employees are 100%

The lines are always SUPER long! If you plan to come here expect to be here for at least 3 hours…read more The donation itself only takes about 30mins... the people here are really nice. Started coming here to do research for a blog post, figured I'd keep coming I get to help and get Starbucks money to do it

Mckinney location has so many discrepancies in their testing equipment it's ridiculous. There…read morescales are off by about 7-8 pounds compared to my doctors scales and the "testers" and/or equipment is off. Don't waste your time. They also are the lowest paying plasma company. Try Bio Plasma in Plano.

Toria is a hard worker she deserve a raise she is kind she is fast and she is polite and she…read moreactually made my day when my day was horrible she is out working people in her section I see it with my own eyes you guys most definitely have a keeper she deserve praise

I'm trying to work here they said they hiring but no listing available online and they don't have…read moreapplications. I know they could use the help doing intake and I have Data entry experience and customer service. I have applied online for another center but I stay by the one on S Lancaster Rd in Dallas Texas 75216

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

The staff is exceptionally trained and well mannered. I've also been a donor for this company for…read morethe last 19 years. They're the best of them of all of all time.

Manager carissa and quality control by the name of jenny were cery rude when i voiced they arent…read moreplacing needles correctly and causing bruising and i was kicked out and asked to not come back for trying to do so.

Office experience was not so good! I donated without a issue back staff was great. Even my check…read morein experience was good. Once I was finished donating I use the restroom their was no soap or hand sanitizer in any disposable in the entire front half of the building. I told the lady staff in the front about the situation. Her response was well we just don't have any! So I ask her did she have any behind the counter she then replied are you donating. I replied back saying ma'am I just did! She then said why didn't I get any from the back! As I looked at her with frustration I replied I just left the bathroom. May I just have some from behind the counter and she went to grab some which was empty as well. I chuckle and said I'll just go to the gas station. Her response was that's your best bet. Not professional at all.

This place sucks balls. Been waiting in line for over an…read morehour...the phlebs. Are moving in slow motion they always act like they don't wanna stick and then to add insult to irony...they keep putting new donors at the front of the line! So if you have an afternoon to waste go ahead...I'll be sooooo glad when i don't have to donate any more.. And DONT even get me started on the Lancaster Rd. Location!

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back