I struck a deal and when I picked up the vehicle, there was no breakdown on the contract. Disconcertingly, they made me do the legwork to figure out the price breakdown only to find out that they were attempting to charge more than the negotiated price. They ultimately never honoured the agreed upon price nor did they apologize for any wrongdoing. I walked away from this horrible experience and purchased this vehicle in an alternative Vancouver Honda dealer for the exact same price, except this time, with exceptional service. This is my worst buying experience ever in my 40 years of buying vehicles. read more

Just got our 2016 Honda Civic in white today! Everything is fantastic!! We are so happy we made the right decision of getting it from Carter Honda Burrard. All the staff are nice, friendly and professional. Want to say special thank you to Sabrina for making everything possible ^_^ This is the second time she helped us with the purchase. Very cheerful, friendly, knowledgable and warm! Thanks for lending pens, paper and markers to our baby :). Special thanks too to our sales person, Mimi for being nice, helpful and good at explaining everything about the car. All of you really did a great job! If you guys are planning to get a new vehicle, go to Mimi or Sabrina. They are awesome! :) read more

Recently bought a 2016 civic. Dealt with Aryan and I couldn't have asked for a better service. Very friendly. Very personal. Knowledgeable and helpful in every way. He's very up front and transparent. And when it all comes down to it, he has your best interest at heart. Will highly recommend and return for future deals. read more

Extremely poor customer service! Took my car in for service and my items were "misplaced" from my glove box. Only one phone call to say that I was accusing their staff of theft and it was all hearsay. No resolution, no further call backs from manager. 1 week later my insurance papers are anonymously sent to me via mail yet my cds, handsfree and gps are all still missing. Won't be going back here that's for sure! read more

Thanks to Mimi and Sabrina I am a proud owner of a new 2016 Honda Accord. They've been so helpful and professional. They went above and beyond my expectations. I would definitely recommend this place to my friends and family. read more

Carter Honda is a great place to pick up a new car! Aryan helped me throughout the entire process with no hesitation. He was kind, polite, very helpful and very professional every time I visited him. He showed me the ins and outs of the 2017 HRV and helped me decide what options i had. I would definitely go back again (and I will soon). I would recommend you visit Aryan at Carter Honda if you have any questions! read more

Great experience at Carter Honda and from Joseph. Walked in with no appointment, browsed the cars without harassment and when ready was able to do a test drive within 15 mins. Had done some research so knew what we wanted both in terms of car/price and also trade in. Entire deal was easy. Process very smooth and fair. We felt very informed and Joe took lots of time to deeply answer all of our questions. We got what we wanted and received attentive and truly professional customer service from Joseph throughout. His management also went out of their way to say hi. We had the new vehicle within 24 hours from entering the showroom. Very happy with the new HRV too. ps loved how Joe was taking such a pride in the new car and wiping any print marks away (he didn't know we were watching) prior to us driving it out. read more

We first enquired about a vehicle online and they didn't get back to us until two weeks later. Once we initiated the opportunity to purchase a vehicle the management seemed fairly indifferent about our interest. The transaction began with a manager questioning my motives and asking why it took so long for us to get the deposit for a vehicle together. That's after we put a deposit down, and were told the deposit would secure the vehicle from anyone else buying it. They proceeded to tell us that because we took so long, our deposit was refunded (which it wasn't). I escalated the situation and asked upper management about this persons behavior and we were told an apology and gesture would be offered. They offered us 'free service' and a gas card which was later revealed to be a free oil change. Still awaiting the gas card. Vehicle wasn't detailed properly, lots of stains. We live in a world of choices, and we're wondering if we made the wrong choice doing business here. I've left messages regarding 'the free service' and no answers, just a vehicle to remind us of the terrible experience. read more

I bought a new civic there last week. That was my best car buying experience so far, and this is the 9th car I buy between myself and my wife. Starting I was a bit worry because many years ago, when I bought my first car I had a very bad experience. The negotiation was quick and nice. It started with a higher price with a few extras like gas card and fireworks tickets (Honda is a sponsor for celebration of lights). After I made it clear that I do not want any extra but I do want the best price I can get I was offered an excellent price. And the best part is that I was told that the price is good till the end of the business day. So I was told that I can go home think about it, call o few other dealer and see if they can do better. No pressure buying ! That is really nice, because most dealers will try to make you sign ASAP when you start negotiating. Picking up the car was very nice as well, financing went smooth. I was presented all the financing insurance options and extra warranties, but at no point there was any pressure to buy anything. This is how buying a car should be, and if my next car will be a Honda Carter Honda is were I'll buy it. read more

This is the first review I ever write in my life. I am writing it because Abby, a great salesman at Carter Honda, deserves it through and through. I hope to see him as manager some day soon! I went there to buy a certified used Honda Fit. Abby was very professional and knowledgeable about the car, he showed me all its little tricks and gadgets and we went for a test drive. After I was convinced this was the car I wanted, Abby really worked with me to help the finances on my end work. Abby then went above and beyond his call of duty, by driving his car (as I drove mine) to the "scrap-it" Depo in Surrey so that I could scrap my very old car and have a ride back to get my new one. And I thought I would share this little incident: when I handed Abby my ipad to take a picture of me standing next to my new car, the ipad slipped off of Abby's hands and landed on the cement floor, cracking the screen on multiple places. It could have happened to anyone, but Abby immediately took responsibility and said he would get it fixed or buy me a new one! He took my ipad to the Apple store and had it fixed and ready for me 2 days later. Now, the reason I am writing about this here is that I think this speaks volumes about Abby's integrity as a person, which I am sure translates into the same kind of integrity as a salesman. Abby also quickly and efficiently addressed a concern I had about the car a few days later. I have now been driving my Honda Fit for 10 days and I am absolutely thrilled with it, no problems so far! If you go to Carter Honda, ask for Abby, you will be well taken care of. read more

After visiting several Honda dealerships I was beginning to feel getting a new Honda Civic wasn't meant to be. I was, insulted, lied to and had my time wasted at two Open Road Honda dealerships and had been told by another dealership it would take 2-3 weeks for the desired model and color civic I wanted to come in; while other dealerships were selling them. On a whim I decided to look around at other dealerships and came across Carter Honda. They had the model and color I was looking for according to their site and it was in stock. Before I made the trip down to buy a car I called in advance to ensure that it was still in stock and for sale. I spoke with Lyle on the phone he was great. After heading down to Carter Honda and taking a civic cope for a test drive I was ready to buy. Discussing price was as to be expected for purchasing a car but no cheap sales tactics were involved. Lyle wanted to get me the best price I was comfortable with. we came to an agreed price and I then sat down with Sabrina (business manager) who was fantastic! In my opinion she has the right personality for her job. I put my deposit down and would go back the next day to finalize everything and get my new car. Next morning Sabrina followed up with me to let me know everything was on schedule. Went back to Carter, Lyle showed me around my new car while I waited for Sabrina to finish up with other customers. Sabrina did not pressure or push me to purchase any extras which was a nice feeling considering how many bad stories i had heard about the topic (I did purchase extended warranty later). Paperwork signed and insurance sorted I was a owner of a new 2016 Carter Honda Civic! Only thing that was missing was my car mats which had to be ordered which was understandable. Lyle had fantastic followup regarding the mats and kept me in the loop. Overall experience at Carter Honda was 5 star and will be recommending anyone i know looking for a Honda to head their way! Thanks Lyle, Sabrina and team read more

On approximately Aug 1, 2016 we began our telephone dealings with a salesman by the name of Darius at the Carter Honda dealership on 2390 Burrard St, in Vancouver, BC. We live in Northern British Columbia and were interested in a 2015 silver Honda Civic that was posted on this dealerships website. We were willing to book a one way flight to Vancouver and then drive our new car home. At the time this dealership also had a black 2015 Honda Civic on their website. We had expressed that we liked both colours and were advised by Darius that he could hold only one vehicle for us but we would have to put down a $1,000.00 deposit on the vehicle. We decided to put our deposit on the silver 2015 Honda Civic. This dealership took our $1,000.00 deposit and we booked our one way ticked to Vancouver to pick up our car. Darius picked us up at our hotel at 8:30 am on Aug 13, 2016 and took us to this dealership. While on our way to this dealership Darius did nothing but brag about how many rental properties he owns in Vancouver. After arriving at the dealership we were seated in a sitting area while Darius went to his morning team building meeting with the other salesmen at this dealership. In the show case inside this building next to where were seated was the black Honda Civic that was on the dealership website. We were relieved that we had not picked the black Honda Civic because is had round circular surface scratches all over the hood and a 2" deep scratch in the hood. After Darius had finished his morning ritual with his coworkers he came over to see us. He said that he had some bad news and that the dealership sold the silver 2015 Honda Civic that we had put our deposit on. Now, we had spoken to Darius and other employees at this dealership on a daily basis the week of August 8 - 12, getting the paperwork ready for our arrival (provided personal information, credit checks etc) scheduled for Saturday Aug 13, 2016. If there were any issues that we needed to be notified of regarding the purchase of our vehicle this dealership had our contact information. Darius was well aware of our flight schedule. It became very transparent that this dealership uses the "bait and switch" technique. After being told that our vehicle was sold we became outright irate and told Darius that he had 5 minutes to find the car that we put our deposit on. This dealership wanted to force us into buying the black scratched 2015 Honda Civic and take it off their hands. We told Darius that he had 5 minutes to find the car that we put the deposit on. If he did not find our car we were going to call the Better Business Bureau, the Vancouver Sun and the Police. It is illegal to sell an item that a customer has put a deposit on. Miraculously Darius found a 2015 silver Honda Civic in their stock parkade, go figure. At one point the manager at this dealership came over to shake our hands and try to "fix" things. We refused to shake his hand and were very vocal about how we knew that he was in on this scheme. He actually must've thought we were STUPID enough to buy that he was not in on Darius' game of bait and switch. We refused to shake this manager's hand. We do not shake hands with dishonest manager. We did get our vehicle. We will never recommend Carter Honda to anyone. read more