Have been coming here for 3+ decades. Will continue to do so. Very unfortunate they were doing renos during my last visit so that I was forced to endure the awful Fraser location service. The familiar faces at 41st know their stuff. Always confirm before performing service, walk me through everything. read more

Friendly staff. Special thanks to Derek Leow who has been always so helpful, exceeding customers' expectations. Thanks! read more

Granville Toyota - Auto Repair Near Me - Vancouver, British Columbia

See all

The reason I drive a toyota is not the fact that it's a reliable vehicle and i like toyota so much it's because the level of quality in service and customer satisfaction is unmatched .in this case I must thank the employesscnot the management not the product but the team I have owned every model made other than Lamborghini tolls royce and Bugatti and Volvo and to be honest nobody even comes close the honda that Dilawri group runs is a very close they also have a tremendous team . I must admit the management and ownership is very lucky to have such great employees look after them ownership and I will keep coming back regardless of good or bad Toyota is ... the point I make it's not the product it's the people read more

I bought my car last Jan 2021, this is my second car I got at Granville Toyota. They offer currency dealer which I have $1,100.00. The sales person said there is no expiry of this currency dealer. The Finance department is insistent of selling the ECP( Extended Care Plan ) for maintenance and stated you can get your car serviced to any Toyota dealer. Now I found out that my currency dealer is zero. I was told by Doug , General Manager that I was not taking my car for service to their dealer and the currency dealer is just an incentive and in their policy it expires in 2 yrs! What is the point of buying ECP ? For the currency dealer? Granville Toyota they offer perks for you to buy car from them, but beware they can take it away without notice. They are not transparent about it. When I received the email about this currency dealer, it says " This unique program entitles you to redeem your Dealer Currency anywhere in our dealership at any point in time that works best for you" It didn't specify that it will expire! Do I recommend Granville Toyota? NO, they have to do better for their customers!! read more

This dealer is unprofessional Go to bigger dealer they can get your order faster I ordered car back in March 2022 said 6-8 months At the end of the year they called to say that's not available any more and I have to do a new order read more

This is where I get my car serviced. I bought my car at the other location on Marine Dr and Fraser but the customer service there was horrible! I can go on and on about that but you can read my review if you want to know more. This place is the total opposite...very professional and friendly staff. When they tell you your car will be ready at 1pm, it will be ready at 1pm (sometimes earlier!) not 1:30 or 2 or whatever. The people who work here are nice and have no problems answering whatever questions you have. The pricing is fair as well. This is my go to for servicing my car....... read more

I never write reviews, but I want to protect other people from making the same mistake as me (losing $800 and driving a broken car around for months because the people here misdiagnosed my car or just blatantly ripped me off). I took my car to Granville Toyota back in August because it was making a very loud noise after a long road trip. They told me that the noise was coming from my power steering pump, and that it would only get worse if I didn't replace it. Trusting them, I payed $800 for a new power steering pump. I picked up my car, and within 5 minutes of driving away the same noise was back. I called them immediately, but they weren't able to see me for a week. They had me drive the car around with mechanic, who told me there were actually two noises, one from the power steering pump and one from the catalytic converter. Not sure why the told me that it was fixed if they knew it was more than the power steering pump all along? Also not sure why I paid $800 when the car was steering just fine, and the noise after the repair was the same if not worse. They told me that replacing the catalytic converter would be a few thousand dollars, and that I was better off just leaving it since it wasn't unsafe to drive with the noise. For the next few months, I drove around with the loudest and most obnoxious car imaginable. Strangers would come up to me in parking lots and red lights to ask if my car was broken. But the mechanic said there was nothing they could do, so I just dealt with it. Finally, I took it in to Pawlik Automotive to get a second opinion. In 45 minutes, they figured out that my exhaust was loose and missing a gasket. They changed the screws, replaced the gasket and for like $300 my car was completely fixed and SILENT. I held off on writing the review just in case the noise came back, but its been two months and the car is still driving perfectly. I can't believe I spent $800 just to drive my loud, still broken car around months, when a different shop was able to fix the problem quickly and cheaply. As a student, I don't have this type of money to waste on parts I don't need, and I don't have time to take my car in this many times. I'm beyond upset that I trusted these guys with my car and they completely ripped me off and allowed me to drive a broken vehicle. Don't make the same mistake as me, take your car to a real shop. read more

I picked up my 1991 Toyota Corolla after getting its annual inspection / maintenance from my regular small auto repair place - and I noticed that the interior dome light was out! That place is so inconvenient to me - so even though I'm a 70 yr old woman, I decided to remove the cover and change the bulb myself. I went to Granville Toyota and bought a bulb for $3.15 - but when I replaced the bulb in their parking lot, the light still didn't work! I went inside and a super nice guy, Frank Cortese, Service Advisor, came out, did some trouble shooting, figured out it was a blown fuse, so I bought a $2.05 fuse and Frank installed it - all for free! You better believe I'm taking my Corolla here for servicing from now on!! read more

After a horrible experience with Open Road Toyota in Richmond, I came to this Toyota dealership because it was the next closest one to me. I can tell you I was pleasantly surprised by this service center which is not physically attached to their sales center. Their car dealership is located on Fraser and Marine. I believe it used to be here at 41st but moved to Fraser a while back. Anyway, my first pleasant experience was with the staff. They were professional and friendly. The service was done to my request and they will call if they find anything that needs to be fixed. Secondly, they went above and beyond to check my recall notice. Open Road Toyota claimed my letter from Toyota Canada was a mistake. I had received a "spare tire cable recall" letter. When I brought the Sienna to them, they claimed my Sienna has been fixed. Since Toyota dealers can check your Toyota records whichever Toyota you went to, they found out that my Sienna never had the Spare Tire Cable fixed and they added it on to my regular maintenance. Third pleasant experience was when I had this noise on my fan belt and I was expecting them to say "Change the belt" but after looking into the problem. They told me the belt looked fine and they tightened whatever was loose in there. They saved me a couple of hundred dollars just by doing this. On my last visit, I asked them to clean my brake pads because I can hear it squeak at times. Again, I had a similar experience with my Camry and Open Road Toyota had blamed the noise on after market brakes and had me change to Toyota brakes instead of cleaning it. I did at that time. The noise did disappear and I thought nothing about it. I expected Granville Toyota to say the same thing as this is big money for the service center. Again, to my surprise, they informed me that the noise was from jobbers parts and ASKED if I still wanted it cleaned. I did not feel pressure to change the brakes (still had 31% left) and they even said if I cleaned the brakes, the noise would disappear but could come back. I was appreciative of the honesty and had them clean the brakes still. When it comes time to change the pads, I will come back to Granville Toyota for sure. I love the fact also that they have a shuttle service that could take me anywhere I wanted. I had them drop me off at Oakridge Centre one time so I dont have to wait at the service center. They do offer free Wi-Fi which I took advantage off and they have a computer for those who need to surf the web but dont have your own equipment. I have since brought my Camry also to have it serviced here. I am still thinking of giving up on Toyota because the dealers here are bad, but Granville Toyota convinced me there's still good dealership here in Vancouver and I will not switch unless they mess up. 2 thumbs up for Granville Toyota and a perfect score for me. read more

* Stereotypes * So what are your stereotypes of auto shops? This service centre for the dealership might break them! While in the waiting room I overheard two mechanics having a heated debate about the difference between politicians' ethical transgressions and CEO's ethical transgressions. This was after they had a long debate about the separation of private/professional lives for famous athletes like Tiger Woods. They had gone into a deep analysis of Tiger Woods' press conference, and the implications it has for race relations as well. I think they should rename this dealer service centre, "Mr. Toyoda's Art House Cafe." They WERE serving Starbucks coffee and hot chocolate after all, have free wifi, and a visit comes with entertaining cafe conversation that would be worthy of the cafes in Berkeley, California! Oh, and as a bonus you get your car serviced while being entertained by the debates among the mechanics (if you choose to not take advantage of their free shuttle driver service to drop you off and pick you back up when your car is ready)! read more

I had to get my car outfitted with automatic daytime running lights and went to Granville Toyota after calling around a few places and getting quotes. They had the most reasonable price and they seemed knowledgable about the process for US cars, so I made an appointment for Monday to go over there and do the service. The customer service rep told me it would be around 1.5-2 hours, and I walked over to Kerrisdale to wait and get lunch. About two hours later, I hadn't heard from them. I called the customer service rep (no response) and their main office line (put on hold, no response). I finally decided to walk over there, where the woman working at the front desk told me it would be an additional 2 hours. When I asked why no one had bothered to call and give me an update so I didn't trek all the way back in the rain, she seemed completely indifferent. In fairness, they did offer me a rental car once it was clear there was a delay, and the customer service rep gave a bit of a discount on the service. But needing to keep the car for 4+ hours versus 1.5 to 2 hours warrants a call to the customer so they can plan their day. I would go to them again if I had to, but I wouldn't trust their time estimates. read more

So after vowing to never ever going back to my dealer for any future servicing, I decided to try out another Toyota servicing location before going into the local car shop. Phoning in to make an appointment reflected their quality of customer service really well. Despite the fact that Granville Toyota has two servicing locations: One on Fraser St. and the other on Granville/41st which shared a switchboard with each other and the car dealership, I was transferred with ease to the servicing location that I wanted. None of that no answering during business hours thing I had previously experienced with my dealer, and definitely no automatic forwarding to voicemail after the prolonged ringing. The service guy I got on the phone was friendly and very attentive -- and even reminded me to bring in something with my VIN on it (because I am not in their system). When I arrived to the service center, I was greeted by the same person I talked to on the phone and he had already noted down all the things I told him I wanted checked on the phone. As most of you may have already heard of the huge Toyota recall kafafel -- the level of service I got from this place definitely reassured me of Toyota as a customer-focused brand. The service guy explained both of my recall notices thoroughly with me. Prior to getting my car serviced, I honestly was not all that clear on what the recalls were about, just something about sudden accelerations and something about the accelerator getting stuck over time. Speaking with the Toyota service guy really cleared everything out for me. What's that? I needed to get back to UBC for class soon? No problem! You can take the free shuttle! The driver will take you back! Oh and what? You need a ride to come back out and get your car? Sure, just let the driver know where and when to pick you up! I didn't even ask for this service. I was thinking of taking the bus back...but how can one refuse free rides? Awesome, awesome service! read more

I have normally used Regency Toyota to service my car (which is still under warranty), but after moving to Marpole from Gastown, Granville Toyota's 41st Avenue location was more convenient. My service was OK. The service manager, Harvey, was very nice, as was Raymond, the technician. However, unlike at Regency, there was no offer to give me a ride anywhere while the 2.5 hour service was taking place, so I ended up walking home 30 blocks. Yes, I could have taken the bus, etc, but just so you get the point - you're on your own in terms of getting a ride anywhere. The service was completed very quickly and the person who called to let me know it was ready for pickup was very pleasant. When I got back to Granville Toyota, I noticed that a scratch over the wheel well that I had pointed out and specifically asked to have polished out was still there. I pointed it out to Harvey, who conferred with Raymond. He had polished the WHEEL. Not the wheel well. Harvey himself got out a rag to polish it - well, I had at least tried with a rag myself, so that wasn't going to work - and then called Raymond out to polish it, which he did. They were both very pleasant and polite. Also, the car was not washed, which Regency always did following a service. Still, I was not displeased with the level of service provided. The trouble came when I took the car out on the highway that same day. The "flat tire" light came on, and there was a very very scary flapping sound coming from the front right wheel area that freaked me right out. I pulled over to inspect, and realized the bumper panel that connected just above the headlight had come loose. It looked like it had been moved to inspect something, and not put back in place. This was not loose before, nor did I hit anything. And the tire light? No idea. Anyways, I took the car back today, after emailing the service manager who had followed up (NOT Harvey) with no response. Harvey immediately had Raymond come out and take the car in. They replaced a clip on the front panel that had "disappeared" and checked the tires, immediately. That instant response without me having to throw a fit was fantastic. I just wish I hadn't had to make a second visit in the first place. Given that my service is paid for through my warranty, I've never had to pay at Regency or Granville, but based on the level of service, I'd probably say Regency takes it over Granville. read more

This place has great reviews and for a good reason. Staff are helpful, knowledgeable, and friendly. This is not a dealership also, it's just a service location and they are 100% focused on good service. Also convenient to Granville bus line, and the Van Dusen botanic garden is a pleasant walk away if you've got a longer wait but want to stick around. read more

Granville Toyota - Auto Repair Near Me - Vancouver, British Columbia

My friend recently told me of his awful experience with Destination Toyota in Burnaby. This reminded me of MY awful experiece with Destination Toyota back in 2007. I figure if I gave my input of Destination Toyota, might as well praise the amazing experience I always get with Granville Toyota. So after my awful experiece with Destination Toyota I figured that the West Side could offer much better service to their higher end neighbours and clienteles. And I was right! I have been going to them for three years and I love their attention to detail, their concern about my opinion of their service and the extras (good coffee, car service to the mall while my car is in the shop, etc, car wash after service.) They call to remind me of my next service appointment, they go into detail as to what they are going to do to my car and what my car REALLY needs, and before paying, they go over again as to what was done to my car. I feel pampered when I go in because they acknowledge you, they are always calm and they do know their stuff. They guarantee their work. They fitted me in their busy schedule because I heard funny noises in my car after a service done two weeks ago. They did not find out what the noise was but they were patient and looked at everything short of taking my engine apart. I later found out that the noise was from my cracked hubcap! I was not charged for this. I even went in a little too early for a major maintenance and they told me to wait a little longer as my car had low mileage and it would be a waste to use my warranty maintence at that time. At another time, they told me that my requested oil change was not necessary because my oil looked clean and It's up to me if I want to spend my money unnecessarily. How honest! If you go to them with an ICBC claim, they offer a courtesy car for you there and they will take your car to the garage on Marine Drive for you. At Destination Toyota, it was a troublesome getting my courtesy car but simply put, Granville Toyota makes it so so simple. Granville Toyota employees are like a family and staff seem genuinely happy and that makes me feel good when they are tinkering with my car. I like that all my Yaris records are in one place. The price may be a little more but that's okay as I want simple, efficient and peace of mind. I figure you can go cheap elsewhere but in the end you pay for that in bigger dollars. I like to spread my money evenly over the life of the car. I had a Tercel before and I paid through the nose at the end of it's life because I went cheap in the beginning. They do such a good job that I think I will start sending them chocolates each year! read more

Go somewhere else. Took over a lease from a friend. They had a "miscellaneous fee" of $680 on the lease papers that they couldn't explain to me what it was for, they then tacked on a $695 documentation fee when we bought out the lease even though it wasn't on the original agreement. When asked about the fees the lady mumbled a generic reply and wouldn't look me in the eyes. read more

Stay away!!! I was manipulated, lied to and treated disrespectfully. I was to pressured to include unnecessary options, which I refused. Beware..... actually do yourself a favour and shop elsewhere read more

I have a new Toyota corolla 2020. I found it very unsafe to drive, Frequent malfunction of the secondary brake collision system. I do not know if this is a factory defect or something else. Driving this car is 50/50 collision free satisfaction. read more

After purchasing a vehicle from Granville Toyota, I have had consistently poor service and interactions with this location. Multiple departments simply will never call you back, or answer the phone in the first place. read more

After almost eight years of steadily declining service quality at Jim Pattison Downtown Toyota (see my one star review on Yelp), I finally decided to try another dealer. JP Toyota was never great, but since JP took over it has become much worse. Ray at Granville Toyota made the process of switching service departments really easy. He reviewed the repair history of my Matrix and suggested I only needed a basic service. This basic service would cost me at least $125 at JP Downtown Toyota, assuming the only parts were oil and filter. Granville Toyota checked my brakes and rotated my tires, replaced the engine filter, provided me a report on my eight year old original battery and topped up the fluids (JP Toyota couldn't even get this right). The total bill with all parts was $108, JP Toyota would have charged about $150. Oh, and they washed my car. JP Toyota never did this, even when I spent $700+ on service. Update: A friend just told me about his very negative experience with Jim Pattison Downtown Toyota (on his two year old Prius the seatbelt wasn't working correctly, JP told him he would have to pay for them to disassemble it because it might not be a warranty issue. JP admitted that it was a factory defect but they still demanded my friend pay for the disassembly. Amazing. My friend had to call Toyota to get this sorted out). But that's not why I am updating. Checking my Jim Pattison Downtown review, it is hidden (not recommended). Only three (very positive) reviews for JP show up. If you click on the "not currently recommended reviews" link at the bottom of the page, you will find 12 reviews, 10 of which are very, very negative. I will lead you to draw your own conclusions about this. read more

Harvey Lee was great! Needed a little help with reattaching my license plate. He did it for free!! Professional help convinced me to return here again :) read more

Best Toyota dealership I've been to the lower mainland Vancouver area. They did 4 recalls on my RAV4, no up sells, and cheerfully provided a shuttle service to and from the nearest Stsrbucks while I sipped a chai latte and did some work. Also, not sure what magic they did but the RAV4 felt like it drive smoothly (recalls had nothing to do with that). Big 2-thumbs up! read more

I bought my Tacoma just a year ago from the Fraser street location. Everything about my purchase was easy. My salesman Derek Leow was amazing so helpful and accomodating. It was a pleasure buying my vehicle I never felt pressured and all my questions and concerns were answered quickly and easily! I drive a lot so have to get my vehicle serviced (oil change etc) about once every 4 months. My service rep Morgan Sin is also amazing anytime I have a question I call or text him and he answers me almost instantly. I have complete trust that he won't try to do anything that my vehicle doesn't need. When I take my truck in my service is done quickly in and out in the amount of time I'm told it will be. It is refreshing as a woman to have trust in the people who service your car. I need my vehicle for work and I have full confidence in everyone I've dealt with at Granville Toyota! Thanks guys you rock! ! read more

I am frustrated to lose my 20 years bank service pin today after the service with Granville Toyota. It is hooked with my car key. When the car maintenance finished, the pin is gone and apparently someone pulled it out from the ring. The service desk and store manager denied somebody steal it. Just told me all the store guys are how honest as always. It looks like k-gold. But actually it is not. It values not much but it is very important memory for me, like wedding ring. Next time I learn it, never never hooked anything with the key for service. And never never again have service with Granville Toyota. read more

Mr. Harvey Lee did a great job! I brought my car in for regular maintenance. Originally, I was told the service would take about 2 hours. I had nowhere to go. Mr. Lee saw I was waiting in the lobby. He put my car for priority. I got it back in half hour. I was glad he did that. This is the kind of customer service every car dealer should provide. read more

friendly staff, great service, fair pricing - a 2003 highlander with really high miles that had a chronic shudder in the rear end. My son had taken it months earlier to another mechanic ( small shop) who could not determine what the issue was. I checked online with w the service advisor and he suggested having it road tested first ( just come by in the afternoon, no appointment necessary) so they could determine what it MIGHT be, and I could determine if it made sense to repair it or not. This was a level of service and flexibility that i didn't expect from a dealership service department. The road test was done by one of their senior technicians and he narrowed it down to one of 3 issues, which were all suspension related. The prior mechanic that looked at it was convinced it was driveline related. When discussing his findings he was leaving it up to me to decide wether to proceed or not and there was no pressure whatsoever to commit to the repairs. I did decide to proceed and got an appointment within a couple of days. It was one of the items he had guessed at and the total bill was under his estimate. I am used to repairs on german and Italian cars and dealership service departments with senses of entitlement. it was refreshing to find a shop that was friendly, efficient and reasonable at the same time as being clean, organized and professional. I'd recommend them without hesitation. read more

Firstly, the service is not well-organized.I booked my service online, and when I arrived there, they could not find my appointment in their system. Secondly, they are not customer-oriented. When I book the service online, it is said that the shuttle is available when dropping off. When I asked for the shuttle service, they said they won't drive me to Richmond and I might not get any shuttle service within a few hours because I did not call them for the shuttle in advance. Yet, on their website, they've never mentioned that they won't do Richmond shuttle and that the customers need to call in advance. In such a cold weather, they ask me to bus and transfer skytrain to home. Last but not the least, they are NOT PROFESSIONAL at all! They suggested me to replace my car's coolant this time, but I rememberred clearly that I just did it in this year. In my insistence, they told me they fianally found my replacement the history in their system. I don't think the advisor, Frank, is professional or friendly. I was very upset. They wasted one day to do a oil change even with in-advance appoitment. I was disappointed to their service, and I cancelled the whole service appointment at last. I will not go back again! read more

As their customer for about 5 years, I am very disappointed recently. The service gets worse every time. I would consider looking into other places for service next time. read more

We were shopping for a used car. We were told the price was negotiable when we took a first look at a car. When we returned for the second look and was serious to give an offer. We were then told there is only a $300 to $500 maximum maintenance-and-repair credit that may be possible. We respect any company having its policy. Yet, should it not be better to be more transparent with which to begin? Both parties could have saved a few precious hours in our lives. Our experience with this dealer was less than satisfactory to say the least. read more

The best. Reliable, helpful and accessible. Morgan is fantastic. I won't go anywhere else.