WHY DOESN'T ANYONE EVER ANSWER THE PHONE? I received an email today with a receipt for the Glendale store. Sales associate named Pricilla. I live in the Pacific Northwest and was never in that store. I called the store 7 times and never talked to anyone, just kept getting disconnected. Will be calling corporate tomorrow. read more

Carter's Babies & Kids - Sales Associate Pricilla - Accessories Near Me - Glendale, Arizona

We really enjoyed shopping at this Carter Outlet today with our Grandson. We found some really good deals on clothes. The store has a large selection of clothing for kids of all ages. The clothing displays are neatly organized. In addition to clothing, they have shoes for kids and a few toys. The staff were super friendly and helpful read more

Customer service of the day shift that was working July 18th was horrible. The girls did not greet did not ask if I needed help with ANYTHING just starred with an attitude. Will not be returning to this carters. read more

If I could give them -10 stars I would. So this is what happened: I placed an online order at around 5 pm to be picked up at the store. I had to get an outfit for my daughter for a school event the following the day. Per their app, orders are to be ready in an hour. Two hrs passed and I decided to stop by the store hoping they would have my order ready. As I walked into the store I informed one of the staff, which happened to be the "on-duty manager" that I had ordered some items on-line and was there to get pick them up. She found the ticket but the order was not ready. Mind you that there were 3 other staff at the front of the store chit chatting and the store was not busy at all, which makes no sense why they wouldn't have the order ready. So the manager starts to get my order and in the meantime I browsed around the store. She informed me that one of the items was no longer available and that I would get reimbursed, and I was ok with that. A few minutes later my order was ready and I left. My daughter played for about 10 min in the mall play area and while she played, I decided to check my bag. To my surprise, I noticed I was missing an item which was a $12 top and I immediately went back to the store. I let the same girl that got the order ready that I was missing the item and she asked that I show her which item I was missing, which I did. She then said that she needed to check the cameras because she was sure she had not missed it, and then she left. At first I thought nothing about it, but then I said to myself, "wait what? She's checking the cameras to make sure?" So what does that mean?? At that point I felt very offended and I asked one of the other girls if I could have the store managers number. The girl was somewhat indifferent and proceed to say that it was store policy and that they are not saying that I had stolen the item. I waited for about 15 min and the girl that was checking the cameras came back out and said the cameras were not working or that she had no access to them so she left again, and by this point she was already talking to the store manager on the phone. I waited for another 25 minutes and by this point I was tired and oh really upset. I was loud, I'm not going to lie, but the girl that was at the register rather than to show understanding or empathy she was being sooo unprofessional and was literally mocking me!!! That made me even more mad and I was so humiliated that I will admit, I was loud and called her unprofessional and st-/&p. By this point they threaten to call security and the girl was even more unprofessional and argued at me like high schoolers do. The manager decided to give me the blouse but she was never able to see the cameras, which is what I was hoping. I wanted them to verify that they had made a mistake and to admit it. The girl continued to mock me and that threw me over the edge and I flipped her with the middle finger. Yeah, not good but I was so offended and humiliated at that point. I guess the lesson here is: if you are going to place an on-line order PLEASE CHECK YOUR BAG BEFORE LEAVING THE STORE BECAUSE IF YOU GO BACK, they'll basically imply that you are stealing with their so called store policy. Please avoid it altogether. As for me, I promised never to go back to that store; not that they care because if they really did care about their customers and about giving the customer an excellent experience, they wouldn't have those type of "store policies" or at least not for a $12 item and they would use more common sense. I guess that's what happens when they hire immature people with zero customer service experience and lack of emotional intelligence to deal with the public. read more

Seasons are changing and our girls are growing like weeds. More like beautiful flowers, but you know how they saying goes. I can't believe we are now shopping at the back half of the store where all the older children's clothing is. I miss them being babies. the past couple of years I have been really disappointed in the quality, but they listen and they have some wonderful clothing. adjustable waistband ties that actually function, quality material. We went on our spring shopping spree and the girls made out well. There is no changing room, but don't worry they have a great return and exchange policy if somehting doesn't work. If you see something online they can order it and have it shipped directly to you or to the store for pick up. The Carter's credit card is a great way to earn rewards and emails and or texts can land you another 10 to 20 oercent off. This location is larger than the Goodyear and Arrowhead stores. Some items are priced differently online so do your research if you are looking to save money. Always clean and organized. I keep Carter's clothes looking good by washing in cold and hanging dry. The offer clothing sizes from preemie/newborn all the way up to size 14 in kids. read more

Needed to buy some things for my friend's baby shower, and Karla was so friendly and helpful! They were having a great sale! I was able to get a sheep blanket, sheep onesie, and sheep rattle all for $26. I had found the first two items but really wanted a sheep toy to go with it all and Karla overheard me and found one at the other end of the store! Great customer service. read more

Carter's Babies & Kids - Got the sheep blanket, sheep onesie, and sheep rattle all for $26! - Accessories Near Me - Glendale, Arizona

I am expecting a baby for the first time and it took a lot for me to even walk into a baby store because i am overwhelmed on where to even start. I thought coming here would be a good experience but instead I got followed around like a criminal. My fiancé has tattoos on his face and I can understand the stares and judgments but face tattoos doesn't make him a bad person. This lady at the door greeted us, just staring at him, asks us what we're looking for and proceeds to work. She followed us to the middle of the store, then followed us to the back of the store, then when she followed us to the baby sock section, we both noticed what was happening and decided to leave. She was not putting clothes away she was just looking through the racks next to us each time we moved. So unprofessional, and it gave me so much anxiety. I will never shop here or any carters location again. Not that they care. I went to old navy instead and spent $90 on baby clothes for a better price anyways. Thanks for making a first time mom feel very uncomfortable! read more

Been here a couple of times now. 50% off sales! Selection is good, but not as much as you might expect for an outlet store. We were looking for fleece pajamas for our newborn and a winter hat. They had neither. But we found some good deals on other pajamas. It's basically just an average-sized store. Nice staff. Aisles are really tight in some areas and if you get a few people packed in there, it can be hard to maneuver around. Strollers are best left in the car, if possible. read more

Great sales, and a great amount of selection, but zero customer service. There were no sales people in the floor helping customers, only one unpacking more sales items from a box. I had a small sized stroller in the store and there were very many people shopping as well, it was so difficult to get around that I had to wait 3 minutes just to turn around (yes, I timed it). When I was finally able to check out, the sales associate asked if I found everything I needed, I let her know that I didn't, but that it was so hard to get around in the store I wasn't going to waste time waiting to maneuver my stroller. She then told me that "Well, more space equals less inventory." I was shocked at this response. I was going to let her know that anyone in a wheelchair would not be able to move anywhere in the store, but felt it would be a losing battle based on her first response. read more