Globe Shoes is a family business that has been around for about 70 years. I've purchased my shoes,…read moreespecially dress shoes and boots, here for over 30 years. Thirty years ago, shoes stores were ubiquitous. Globe then focused on having an unusually large range of shoe sizes with 50,000 pairs of shoes in stock. Now it is one of the few brick and mortar stores left. Add it seems to be the only one that handles unusual shoe sizes with a large selection of shoes. As the proud owner of size 11W feet, Globe is the only game in town in NJ. Now the pricing is list, nothing special. When you have an unusual size, you're just happy from find shoes in your size. Sales for my 11W footsies are a foreign concept. Globe has always had a lousy return policy - seven days, unworn and you only get a store credit. I always had more problems with the seven day limit than the store credit. I live an hour away, which meant I had to take my life in my hands to go to Route 17 finding the turnaround to get a store credit. I personally didn't mind the store credit because I was always buying shoes there. But if you aren't, this can really be difficult. And sometimes people don't either know the policy or think that Globe will bend it. They won't. So why go there? Where else can I try on seven pairs of black heels in 11W from three different manufacturers? Or find attractive dress winter boots? The sales staff is very experienced and not only find the shoes you've selected, but recommend shoes and brands, you hadn't known about. This aspect of customer service is stellar. It is worth the journey, now to Ramsey but it's still on Rte 17. But the customer service otherwise is nearly hostile. Returns are designed to be hard. Disputes over problems with shoes - ex. a strap that breaks - are handled adversarially. I've seen women near tears when they realize they're getting a store credit. Why did I go back? Selection of shoes. Ability to try on shoes. Staff fitting shoes are superior. I know the rules and will deal with them. Why won't they improve their return policy? I suppose because they don't have to. Maybe Globe has lasted for 70 years because they don't take returns. (But they do take returns on the mail order shoes! Probably because there's more competition on line, and they can't say you did try them on). So if they had better customer service for returns and problems, it would be five stars for simply having such a large selection and such good staff plus being a brick and mortar store. But four it is!

Beware!!! Contrary to what is stated online regarding refunds for returns..... NOT TRUE!!!!…read moreThe manager said no look at the sign "store credit only "! I showed him what is stated online but he said no we won't do that! The arrogance is disgraceful along with their extremely poor service.

Wonder if my MISSING check was ever located as numerous items were dropped off to shop for which I…read morenever received payment once sold Staff representative was less than helpful and unsold items were to have been returned to me for delivery to a charity I work with Never saw my belongings or signs of any check Would never return to this shop due to lack of trust and/or cooperation after many attempted follow ups with shop Will not EVER refer to a friend or anyone else One thing I did a lot of was attitude I even mailed self addressed envelope including stamp for check

I dropped of a huge amount of quality clothing - easily 60 items. I contacted them to pick up a…read morecheck (as is the protocol) and was given a date. When I go there they could not find the check. Told me to come back the following week. The following week the same story - and no record of my account. I've been going there for 3 years despite the shady reviews and my own experiences with their incompetence. Now I'm done. Donate before you bring your things here - at least you get a tax write off! They seriously are very unorganized - not sure how they are still in business!

Very great service, went to pick out my daughter's first sneakers- he was very attentive! Measured…read moreher, brought out all the best options, let her run around in them and have a great time. Will go back for all our kids shoe needs! Prices range depending on brand. We got a pair of kids sneakers, washable, $65.

The store is bigger than it looks and nicely organized. There was a nice variety of things to…read morechoose from and they usually have a sale. Almost every single register had a cashier. The line moved very quickly and the gentleman that took care of me was so kind and helpful. This is definitely a great Kohl's.

My Kohl's receipts' bar codes were not scannable where I couldn't enter the Holiday quest for the…read more$100,000 giveaway. False advertisements at work. Customer service said they couldn't help me. Terrible.

I definitely recommend checking out this consignment shop in Suffern. The ladies that run the shop…read moreare always helpful and lovely. The selection of clothing and accessories varies and caters to all tastes and prices.

UPDATE ! Again, what a delight ! Visited for the first time in too long. Wonderful selection…read morejust as I recalled, and found 1 skirt, 1 top, and 1 pair of heels -- what else does a girl need ? And.....the owner Annie mentioned that they are starting (this weekend) a sale on the app ShopShops ! The app provides livestream shopping of select items at the store, so we can shop from home ! Looking forward to trying this. Although all the ladies at the shop are so helpful, it's a lovely ambience.