My 2015 GMC had me virtually stranded in Crawfordville FL. I stopped at Faircloth Automotive, and…read morewhat a great experience! Jeff (service writer) diagnosed my issue within 2 minutes. He and owner Joey were able to repair the vehicle within a couple of hours and Joey even picked us up from lunch to return to shop. Very honest and would highly recommend this shop. Saved my day, and trip!

Faircloth Automotive have worked on several of my vehicles. Joey is always straight forward and…read moreeasy to deal with, and the work itself has always been great. I began using Faircloth Automotive since we moved to Crawfordville in 2020, and they've never given me a reason to not trust them, which trust is a HUGE factor when dealing with mechanics, as there are many bad/ shady ones out there. So dealing with a honest place like Faircloth is always appreciated.

Cost of labor is too high for a shop that consistently turns away costumers needing work…read moresame-day/next-day. Everytime I go in there they schedule me at least a week out and I figure out how to do the job myself by then lol and save myself the cost of labor, so thanks for that atleast

I have thought long and hard about writing a review about Crawfordville Automotive repair. I have…read moresubmitted service on 5 vehicles in the past. When Dan was running it. He made sure the mechanics did the job for the cost of the repair. Since then, I took my Truck in to have a routine ballpoint replacement (upper lower). I left town on a trip and never got a call letting me know it was finished. (2 weeks later) I called before I took a flight back to make sure it was finished. "yes sir, we are getting ready to finish it tomorrow" (The day I was scheduled to land back in Leon County) Well, the ball joints where definitely put back into the arms (upper/lower arms). And, when it came time to service (grease joints). The orffes on bottom joints had been permatexed shut. Meaning they didn't put any grease fitting on. And the mechanic didn't' forget he simply glued the hole. If you don't know, that means you cant add grease to make the joints last. I asked Mr James about it. "we would never do that" I replied "this truck has never been anywhere else"!!! He then said it would be 2 hours labor but would never return my call after the 3 call? I am now needing new ball joints again... 2 years later. The joints cost me $1400.00 Now they need replaced again 2 years later because they cant be greased and run dry... Crawfordville Automotive failed to communicate!! You should not need to replace ball joints in 2 years unless they run dry... And, never should they be permatexed closed so that they cant be serviced (greased) This is very basic service and the unskilled craftsmanship has cost me too much money to continue patronizing the business.. I wish Dan was still in charge. He wold have answered the call and set up maintenance! Loss of Trust

also, I don't have anyway to prove it, but my wire harness wash slashed with a razor blade. We have…read morea brand new vehicle it wasn't like that went it went into the shop and I just noticed it after taking it home and taking a close look at everything. don't trust these ppl. Ok, I've got a bit of a story to tell. Unfortunately I did not feel like they cared about our situation. They didn't care that we broke the bank, and they didn't have any supportive conversations with me or my wife about the situation. I called the shop, asked if they would give me a quote over the phone to drain the AC system, then once the part is replaced they would re-charge our AC system. Was quoted $341.56 for this work to be done. Ok great, my wife takes the truck into the shop to have it drained the next day. They then say it's $600+ and said it's because of the AC system we have. We said ok, whatever, it's got to get done. They drain the system, then recharge the system all at once. My wife leaves confused as to why they did that. Once I got involved and told them they just charged a leaking system, we brought it back to have it drained. They said it was a miscommunication on our end, blaming my wife. Not her fault, Whatever, moving on. I replaced the part (condenser) and took the car into the shop myself the next day, and instead of making me feel confident that they will make sure the system doesn't leak and gets charged properly. The first thing they did was complain about the The first thing they did was complain about the miscommunication that happened amongst them and my wife the day before. Blaming her again. This made me very mad, instead of making it right they continued to talk about the situation. They should have apologized and said they are here to help us, let's make this right so you guys can drive your kids around and keep them cool during the hot summer days. But no. Instead, they express that they don't really care. They just care about making a profit. Bottom line I didn't feel wanted there, they didn't make me feel like they would help anyway they can. Instead they complained about the situation and didn't care that I spent every last penny I had to get this AC working again. Because of this incident I will not be coming back, the females there have terrible attitudes. I'm taking my business elsewhere. Hope everyone else has a better experience, I was hopeful that this was going to be a great place to go to. Unfortunately it's not..

I stopped in here after my low tire pressure sensor came on in the middle of the Apalachicola…read moreforest stretch. Ended up going here as it was the closest place. There weren't even many people in front of me and I waited two hours for a valve stem to be replaced on my car. Two whole hours. Don't go here if you are in a rush. Walmart might be faster.

I stopped by early Saturday morning to see about getting my tires rotated and two front shocks put…read moreon they told me they could do the tire rotation, but they cannot do the shocks because they close early. I was like I have the shocks they don't take long to put on, the guy rudely said sounds like you got it figured out

People were nice, they got me in right away, which was also great. But the brake job they did was…read moresubpar at best. Following the brake job they did on my wife's car, the brakes continued making a noise, so I took it elsewhere. That's I learned Downtown Automotive Repair failed to torque the bolts holding my brake caliper in place. So one bolt vibrated out while driving 2 weeks after they "repaired it" and the other bolt was begining to unthread itself (hence why the noise started). In my case they botched a very simple/ straight forward repair. They might do good for simple stuff like tires, but I wouldn't trust them with any major repair, and definately not for something as important as brakes. They are nice people though, so I think their heart is in the right place. I just think they are essentually a tire shop that occasionally does "other stuff." Which struck me as odd because their was a race trailer/ hot rod parked out back of their shop. So somebody there knows how to wrench (owner?), but definately not their shop employees . . . hopefully they can turn things around, because they seem like nice people, and I prefer supporting local businesses.

Absolutely wonderful service!! The place looks brand new!!! Gray customer service. They even stayed…read moreopen later just to complete the work!!! They offered me competitive pricing on 4 new tires mounted, balanced, and aligned.

Love a business that always remembers my name. Great prices! Great service! Thank you!read more

After reading reviews elsewhere, I decided to take my car here for an oil change. This is a local…read moreestablishment that has been around for years. I love how quick the service is but also how friendly the staff is. Everyone speaks and greet you immediately. You are guided to park appropriately and I love that the staff call out to each other what they are doing and what they are working on. The have the ability to make appointments for services that will take a while. I also like that they open until 6pm which is an hour later for those that work standard bankers hours. The are fairly priced and I don't feel pressured to purchase potentially unnecessary items and I love the ease of not having someone trying to upsell you. I feel like they are honest people and their judgments are fair.

Great customer service. Great attention to the details. Will definitely be back for any service…read morethey provide.

Called ahead of time and asked how busy he was. He told me he could get "right on" my repair. I…read morepaid to have my car towed to his shop. That was Monday. As of Thursday morning, he has not even looked at it. If I ever get my car back I'll update this with workmanship. But at this point, I'm more than a little worried. Follow-up: I did get my car back 5 days after I dropped it off. He fixed part of the problem, but I had to take the car to Crawfordville Tire & Auto to complete the job.

Genius. Not only is he the only person you want working on your Volkswagen, he's articulate and…read moreintelligent and troubleshooted my Mitsubishi in less than five minutes. I had been having "starter issues" - was going to a shop in Crawfordville and they kept ordering my starter from Discount Auto Parts, they returned it about three times, saying "this one doesn't work either". My mother suggested I take it to D'arcy; and he opened the hood and said "It's clearly the wrong starter, look it doesn't even reach". He ordered my part from an import parts dealer, and I was back on the road - he's not a grease monkey, he's a great mechanic!

Referred me to capitol auto center who tried to scam me but came in clutch when I needed move my…read morecar he charged me $80 to tow for about a mile

The best service ever. Kendrick picked my family up, towed the vehicle. Took us to our room and…read morebrought us back to the repair shop. Out of this world costumer service.

Even though there was a little rain today it didn't stop Terrell. My car looks absolutely brand new…read moreinside and out. Terrell, thank you for weather the storms today, and making my car look brand new again. You are awesome!!! Thank you, Kathy

Terrell is extremely responsive and thorough. I've used him several times and can attest to his…read morelevel of detail and thoroughness.