I had a very disappointing experience with 316 Customs. I initially called and explained the issues…read moreI was having with my car stereo, and they assured me over the phone that they could fix it. I brought my vehicle in, they worked on it all day, and I paid $250 when I picked it up. Unfortunately, the stereo was not fixed. It had a noticeable reverberation issue that was not present before. When I brought this to their attention, I was told, "that's just the way it's going to be," and they refused to offer any type of refund or partial refund. During that visit, my boyfriend became frustrated and made an inappropriate comment, which I do not condone. However, we tried to handle things more appropriately afterward. The following Monday, I called again to report that the Bluetooth was also not working. They told me to bring the vehicle back in and promised they would fix it. When we returned on Wednesday morning, they took one look at my boyfriend and immediately told us to "get the f*** out" and refused to do any further work on the vehicle. At this point, I paid $250 for repairs that were not completed, and they refused to make it right or even attempt to fix the remaining issues as promised. Very unprofessional and disappointing experience.

I had an alarm installed last July. The remote stops working within the year warranty. Then the…read moreshops owner comes out to tell me I damaged the remote with water. The button just fell out of the back of the remote. I never got the remote wet and there was no water indicator on the chip board inside the remote. Then they keep my remote, tell me they will order me I new one which I paid for, and because I left an honest review on their Google they refunded my money and banned me from the shop. Now I have no remote and am out over $700.00. Beware of this shop and viper products. They don't honor their warranty or stand behind the product they sell.

Needed some new beats in my truck. Tried this place in the past, wasn't to impressed but decided…read moreto give it another try. I like JL and Alpine. Jordan and Brannon were very knowledgable and friendly. NEW OWNERS are great. Place is a lot different, cleaner and more professional. Easy drop off. The even asked if they could pick my vehicle up for me and when I couldn't pick it up, they delivered it back to me. No hassle experience! Bonus - had my windows tinted by Rebecca. She did an amazing job!!! Thanks Street Beat!!!

I wouldn't even give this place one star if possible. Very rude employees and TERRIBLE customer…read moreservice. I bought a remote start and they told me that they would make a secondary key for me. 2 weeks later I have paid $300 and still cannot remotely start my vehicle. I've gone back several times and each time have met an increasingly hostile workforce. DO NOT GO HERE!! There are much better places in Wichita to get the same products and better service.

I recommend this business highly. I have bought a new audio system from them and a remote start…read more They did a great job. When my remote start quit working on my phone app they took the time to explain everything and it ended up only needing programming. I had previously taken it to a place closer to me because I thought it wouldn't matter since it had been longer than a year. They told me I needed a whole new system. So I Decided to get a second opinion at Precision Audio and they were able to get it up and running at a lot less cost than the other company quoted me. They were very nice courteous and knowledgeable

They got me into the shop fast and early in the morning which was great. I needed a new double din…read morestereo installed. I already went ahead and took the old radio out and had the dashboard taken apart. They took too long in my opinion. Almost 3hrs. The stereo was not working as it should. I couldn't access my setting or any other features, due to manufacturers safety. I had ordered a bypass module to get around that. They said they didn't know what else to do. "I don't normally work on that brand of stereo" was his excuse, and told me to figure it out myself. He also said that I ordered the wrong product. I ordered specifically for my vehicle and stereo. Not impressed. Their service" was almost more than what I bought my stereo for. I went to these "professionals" to get the job done fast and right the first time. They could've offered to trouble shoot at least. Not recommended.

Jeremy had me pretty convinced he was a great mechanic with a kind heart. He even committed…read moreinsurance fraud to make sure my vehicle was fixed (I did not have $1000 for my deductible, so he worked it in to the total, insurance paid him). After spending close to 6K on an engine replacement with Jeremy, I was assured from him personally that he has never had any problems with the engines he has purchased in the past from this dealer and he has never ever had any issues completing a warranty exchange. Warranty included parts and labor for 1 year from the date of install. Even after staying on top of oil changes and other normal maintenance required for the vehicle, less then 6 months after the replacement the engine needed replaced, AGAIN! I was given a bad engine. My original engine only needed the timing chain fixed but instead of being ethical, he wanted money. He told me I basically had to replace the engine and so I did. Since the timing chain was the only problem with my original engine and he lied to me, basically forcing me to replace the engine and not fix the timing issue. Jeremy doesn't follow any business ethics guidelines or rules and is only looking to make a quick buck when he can. I was not refunded my money, my engine wasn't replaced and not once has he offered other options to make this right so my family has a working, safe, reliable car!!!!

I am spent years taking my automobiles in for services and getting robbing. I take my car in and…read morethey tell me I need things done that doesn't. I found Biddle's auto repair I know I found an Honesty Mechanic that does not Rob me and tells me what I need. Biddle's is well priced and provides professional service. Biddle's is the place to go for any automotive need. thank you Biddle's for being there