Kudo's to the team at Centre Street Auto! Always courteous,…read moreprofessional service. And kwik turn around! I needed a new ignition and they had it delivered and installed for the next day - all for a very reasonable price!

I have an 18 year old car which needed a new alternator. I brought my car there early one morning…read moreand was able to pick it up at the end of the same day. The cost of the part and labor was very reasonable. The people there are very friendly, and I would highly recommend them.

Mick is lovely to work with, very kind. He is very informative and the shop has always done a great…read morejob with my vehicle!

AVOID THIS SHOP AT ALL COSTS unless you want misdiagnosis of vehicle problems, verbal abuse and…read morephysical threats by the owner Mik, and lies about reimbursing the "audio diagnostic test" that he charged $150 for, only for me to take my vehicle to a transmission shop, and they checked the entire transmission, no codes whatsoever, and diagnosed the ACTUAL issue which was a tire arm on both sides needing replacement. Mik then agreed to reimburse the $150 diagnostic charge and do a wheel alignment (which I was actually willing to pay for, with him reimbursing the diagnostic test that completely misdiagnosed my issue. But once alignment was complete, he just wanted payment, and refused to issue the refund. When I said that was not what we agreed to prior to you doing the alignment, he said, I don't give a fu*k. Get the fuck out of my shop and I am going to put a lien on your car. Refusing to return my car key. So I suggested paying what he wanted, and coming back tomorrow to discuss the reimbursement. He continued to refuse to accept my payment, and kept yelling with other customers in the shop, get the fuck out of my shop. I'm not returning your key. Leave. I said I am not leaving without my car, just put the charge through and we can discuss the reimbursement tomorrow. He refused and threatened to physically drag me out of the shop if I didn't leave. I called the police as he was unlawfully refusing to return my key as I was standing waiting and willing to pay the bill (without the reimbursement), and he literally made me wait (after the shop closed) for 40 minutes before finally agreeing to accept payment, and follows that up with threats to "have me arrested" if I returned tomorrow for my promised reimbursement. The cops suggested reporting him to the BBB, share my experience online on various review forums... and funny enough, after scrolling other reviews on here, it seems I not the only victim to this arrogant, aggressive and threatening man who thinks a good way to run his business is through lies, intimidation and very poor mechanical service. I strongly encourage anyone thinking about using this shop to go elsewhere. Oh, and I have a voicemail from his employer stating they look forward to issuing me a reimbursement for the work that they misdiagnosed. Hats off to the worst customer experience I have ever had in my life.

If I could rate this store with a negative 5 stars I would! Referring to the Racks Unlimited…read morelocation on 16th ave in Calgary. Earlier this year I purchased a new iKamper roof top tent. After seeing them on-line and comparing them to several other brands and styles available I was sold on this one as it's a great product and suited my needs. I discovered that not only was Racks Unlimited an "authorized dealer" but they had them in stock so I thought I was in luck. I went down to the store and after meeting the condescending d*#K I had to deal with (not sure his name but he's the sales guy with the long hair) I should have walked away then. I paid for the iKamper and installation fee which I assumed would include them doing due-diligence of checking the specks to see if this unit was suitable for my vehicle, I was booked in the following week to have it installed. Returning for my installation appointment and I was super excited to drive away with my new unit set up for the back country! Unfortunately a couple days later I noticed the roof on my truck was visibly starting to buckle under the tent and it was clear that I had to get it off of my roof! This story is rambling on a bit so to make an already long story a bit shorter; when I came back to show them it was damaging my brand new truck. Reluctantly they allowed me to return the iKamper as they made it out as thought they were doing me a favour. Not only did they keep the price of my installation fee of $125 but they charged me an additional re-stocking fee of $530 out of my pocket! What a burn, at this point I should have probably called my lawyer. I would assume that as an "authorized dealer" they would know what they are doing and take the time to do their research to make sure the specs of my vehicle would support the iKamper they were selling me. I guess I should have done the homework myself but I assumed that these guys were "experts", unfortunately for me, they were happy to take my money and claim that they knew what they were doing but clearly a bunch of amateurs! I wouldn't recommend these guys to someone I hate! Please find another dealer and pass the word on! I normally just let things slide which is why to took me so long to write this review but anyone looking to deal with Racks Unlimited should know about my experience and spend their money elsewhere.

Last week was the second time my wife & I purchased Thule products from Racks Unlimited. The first…read moretime we had purchased a Thule roof rack and bike carrier for our car over a decade ago that lasted forever with no issues. Quality is worth it! We recently sold our truck and trailer and were looking to simplify and continue camping. We were headed to Canadian Tire for a Thule carrier at a price our local bike shop was not offering...then we decided to try Racks Unlimited first because of our previous experience and we were glad we did! Thankfully Racks Unlimited had comparable pricing to Canadian Tire and far better selection, service, and advice. A Racks Unlimited customer, who was picking up some more gear for himself in the store, told us to buy the biggest carrier our vehicle could fit. So we bought the Thule Motion XXL and on our first trip we were glad we did! Then after seeing others use the Thule T2 Pro XT bike hitch on our trip we returned and bought that as well. It's hard to believe but we are able to pack all of our camping gear for 5 people and all of our bikes in our van more easily and safely than we ever could do with our truck and we are no longer paying so much for gas! Thank You Corry, Cez & the rest of the team. You have another loyal customer! All the best, Kurt

Some of the best customer service to be found anywhere. On…read moreshort notice I needed a rare type of battery for a generator/inverter and while they didn't show this obscure battery type to be available anywhere they went out of their way to bring in a couple of substitutes that in theory "should" work. 1 did- the other didn't but they went that extra mile whereas "big box" outlets would have simply looked in a generic data base and said "unavailable". Would deal with these folks again without hesitation.

Poor customer service The staff was rude and unhelpful, t. I would not recommend this place to…read moreanyone.

Fantastic experience, never bringing my car into a shop again for tire service unless absolutely…read morenecessary. Had a flat that needed fixing and they had a tech out to my home within 24 hours to handle it for a great price. Very fast and courteous service!

My hubby loves Princess Auto. You can buy anything and a pretty good price…read more Electrical sub panel, generators, Auto parts, and more. It's definitely a man's word. LOL This trip we needed a moving dolly, flatbed dolly to be precise. -Very large clean -plenty of parking including electrical charging station

On Wednesday September 2nd I had the worst customer service experience EVER!…read more First I drove 20km to the NE Calgary Store to buy a charging dock advertised in your online flyer. I searched the store and finally had to ask an employee where it was (showing him the device on my phone). He asked for the SKU # which I found and gave to him. He said that location didn't have it, but the South store had 18. WHY ARE YOU ADVERTISING SOMETHING THAT YOU DON'T HAVE AT ALL LOCATIONS? We decided to drive to the south store, as we wanted to buy a couple. We drove another 20km + to the south store. I can see why INDEED.COM has so many negative employee comments. The first lady I talked to was terse and wouldn't even look at me (customers are an inconvenience I guess). The 2nd person said "I don't know where they are," and began walking away. I asked if she could find someone that did, to which she responded by going to a computer (in a huff). She asked for the SKU # which I gave her. She said they have them and they should be on the floor, but said she would check in the back. 10 minutes later she came back and said "I can't find them." Having gone out of my way to find and purchase the item, I asked for the Managers name. She said "Owen" but didn't know his last name. I went to the front till and asked another person, who also did not know (and also was visibly perturbed by my presence) and finally asked another employee who said his last name is Frank. Your inventory control is bad, but your customer service is even worse. There were customers AND staff that were not wearing face masks properly or at all. I can see why your reviews are generally negative and existing and former staff hate(d) working there. I have purchased a number of things from your store that I found on REBEE (online flyer)- I will never enter your store again. When retail in general is hurting so bad, AND THIS IS HOW YOU TREAT CUSTOMERS!? WOW. I will also encourage friends, family and others to NEVER shop at Princess Auto again. I am fiercely customer service oriented and this could/should have been easily addressed. So disappointed.

Great place to get parts kind and helpful people there. No complaints.read more

Looking for parts for my Audi Q7 that these guys just happen to have. They very professional and…read moresuper friendly to deal. Audi can use some lesson on how to deal with customers. Price is great as well. If you need any used parts for your car or truck check these guys out first. Dano

This company does a fantastic job! My car was in great need of cleaning and it came back looking…read morespotless! I definitely recommend them!

In the past 2 months I have taken in 3 vehicles to Jim and his ZZ Autoworks team for detailing. A…read morelarge Transit Van 350, Ford F150 and a Hyundai Santa Fe. Unbelievable job done on all 3. First class results and the attention to detail on all 3 vehicles was over the top. Very fair pricing and did they ever save me the personal time and money by having the ZZ team do it. I will be back.