Here's a short story of poor salesmanship. Back story- I work a mile down the street from this place and I have been eyeing this specific truck for a little longer than a week and have been searching for an F150 to swap the powertrain into a Bronco. I have also looked at 2 other car sales lots on the same street one of them being Karz Plus. I walk in and instead of being greeted or asked what they can do for me, I have to ask looking at them both "who wants to help me" and I kid you not, BOTH salesman pointed at each other. Mind you they were sitting at adjacent desks and separated by a partition. So I point my attention to one since neither seemed interested in really helping. So I ask how much is the black F150. The salesman says "its already sold someone is already coming" then as I'm about to leave he then says "its actually not sold and for the right price though" then I ask "how much is it". Still yet he doesn't mention any pricing and says "I have to call the owner to see what we can do and how serious are you about buying" then I ask again "well how much is it" eventually he finally answers. After all that, 1) no salesman takes initiative 2) lied about it being already sold 3)couldn't answer a simple question after being asked 3 times. 4)couldn't actually be a salesman and was going to have to call the owner even though we hadn't even started making a deal yet. Karz plus greeted me, let me inside the truck and do a walk around. They made me an agreeable offer and financing and said they would be willing to work with me and my credit union if i do finance through them and gave me a printout of the carfax and the saleswoman even gave me her personal cell if I had any immediate questions. I have lived in this town my whole life so I have seen how these dealerships have changed over the years. The vast difference between both places is astounding and it really shows why one is expanding and the other isn't. I WILL NEVER GO BACK TO HERE AGAIN. read more

They raised the price of a truck after I called and offered to buy. This dealer is dirty. read more

Carzone - Car Dealers Near Me - Escondido, California

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Spoke to Tomas around August 15th about a Tacoma they had for sale. Couldn't buy it then because I was leaving for a 10 day trip. Came home from a 2nd trip today after being home for less than 48 hours a week ago and the price magically increased $5,000. The salesman said that Tomas said the old ad was an error. Well I have a picture of the old ad and the only error is letting Tomas lie to the customers and sales people. Buyer beware. read more

Carzone - Car Dealers Near Me - Escondido, California

Let's face it, no one likes a car salesman. But we're forced to buy used cars here in San Diego. This is one place you're not going to hate dealing with if I'm talking about YOU! Service is great, and less stressful than you would think! Honest dealers and great car selections make this a worthy spot to check out if you're looking for that new ride. Look at the reviews! You're in good hands :) read more

I'm updating my yelp review, due to hopefully putting this whole situation behind us, we stood in front of a judge today, my faith & prayers were answered and this mega mind in ripping people off has been answered, Mr. Roberts has to pay for the repairs to our vehicle. People get the word out and stop this crook from staying in business DO NOT BUY CARS @ CARMART in National City,Ca. It has been a nightmare to work with this man. Thank you in advance for everyone who took the time to read & share. What could I say, I wish I was updating this review to tell you that there was a positive outcome, that Mr. Ben Roberts was willing to do the right thing. The night I wrote the first review he reached out and said to let's try to figure something out. That maybe he could get an approve to go 50/50 to have the car repaired, and I agreed to do it cause I wanted our repaired. But days went by and nothing. So I spoke to the auto repair shop where the vehicle has been and ask them to get me an estimate in writing so I could present to Mr. Roberts. So I reached out him again, and again til finally he reached out to me. I shared with him what the auto shop had given me. And they are had said they could repair the car with a used motor for $6,200 give us a year warranty on the motor and he declined and said "NO" we had to go through people he knew. The estimated he had was for $7,500, but didn't want to share where, how many mileage the motor had and won't provide nothing in writing, and he declined and starting yelling at me that I was too demanding and he was going to do it his way. ..and my response was that why we're in the situation were in because we trusted you the first time around with taking care of noise that the car had.(we didn't need in writing, we had his word) And his responded was it was out of courtesy. Lol. So I reached out to a place that would be willing to mediate between the two of us, because I could not tolerate how this person wants to continue to be disrespectful and pushy. I could not handle it anymore, along with mourning my loved ones (a niece, my grandfather and a very special family friend)...I didn't have the strength to continue basically begging him to take care of what should be done right the first time. And he declined working with them. After he declines he messages me again about the story of us racing the car home, on freeways we don't need to take to get home, shady of him and his so call call Mickey Mouse mechanics...I will definitively give you guys a update because this situation will have to be escalated to the next step...I hope people stay away from this place and hope there is a positive outcome for us like there was for them when we handed them a 14,500 check.....ty for taking the time to read. read more

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I am about to graduate from SDSU in May an I was in the process of looking for a new car. I always drove pass this place so I wanted to check it out. This place helped me find the best car for me and my financial situation. They showed me the various cars that fit my needs and left me alone to go through them! With that said, I am pretty happy with the car I got. Got everything done in a single day, all I had to do to get into a car as to walk in and talk to them. Will definitely go to them first when I'm ready to buy my next car. Prices were pretty good too. Everybody was courteous and professional and I would refer them to my friends and family later. My grandma is Aunt is getting a car soon, and we will go here! read more

Super fast and great experience. I love my ol truck and we have been through a lot. Good times, bad times, fun times. Road trips, drive ins, picking up all my drunk friends being an uber driver before uber existed. Don't think my truck qualifies as an uber though. Too many band stickers on the back and it's dirty, and there's a dent on the side that I refuse to fix. Anyways, enough about my truck that nobody cares about, it's out with the old and in with the new, and this was the place to do it. I came here and got a very good price, good service and they even recommended an insurance company. The owner Ben knows what he is doing and he is very helpful, sometimes he is there, and staff is great as well. Maybe I can actually uber now that I'll have a snazzy new car :) read more

Carzone - Car Dealers Near Me - Escondido, California

Came in today looking for a new car. I was greeted by one of the workers and he immediately helped me out! I told him what I was looking for and he showed me several options. I test drove a BMV and I fell in love with it. Luckily, it was at an affordable and reasonable price. The transaction was quick and easy! I am so happy with my purchase today and glad I came into CarMart! I definitely recommend coming here if you're looking to buy a car! read more

Carzone - Love my new car! - Car Dealers Near Me - Escondido, California

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I work down the street and my boyfriend is tired of driving me so it's time to make a big girl decision. This place is very easy to locate. I knew I wanted a reliable, affordable and gas saving car. I was here for around 4-5 hours. I thoroughly checked out every car I could be interested in. The man, I forgot his name, explained prices, negotiated and we came to an agreement on a hybrid! Paperwork went by faster then the car viewing process alone. I'm happy with my purchase. read more

At first I was hesitant to come here but honestly so glad I gave it a chance! They had many options with different types of cars, all with diff types of mileage, years, models... Very good customer service to help me answer any questions I had (: read more

This place is very easy going Im really glad i checked them out with my friend a few months ago because i ended up buying a car with them too. Really low prices and clean cars. Great place! read more

I love this Audi! The leather looks brand new. All of the parts look new. It drives super fast. It's just overall a clean car. Zero down with a low interest rate and payments. Can't beat that. Thanks Carzone! read more

Excellent customer service at Car Mart in National City. They are extremely friendly and very helpful. I was looking for an affordable used car and that's exactly what I got! They have a great attention for detail and are great at serving the customer and providing for all they need. No hassle and no pressure to buy right then and there, it was a pleasure to do business here and find exactly what I was looking for! Definitely recommend this place if you're looking for a new ride. read more

Thanx to my friend visiting from NJ, I ended up at this place. My friend is in car business and I felt much more confident purchasing a car with his assistance. So unexpectedly I got a nice Christmas gift for myself :) I did not plan to get any car before February and was getting myself ready for this purchase for a couple of months. But if i only knew it would be so easy, fast and with only USD 400 down, i would have gone for it much earlier. Customer service is definitely what makes this place different. We actually checked a couple of other dealership in the neighborhood before we ended up in that one. Our guy was very attentive, not pushy. Minimum questions asked, he instantly felt what we were looking for. As i said, my friend has his own car business up in NJ and he said the guy was very professional. This is my first American car and I did not expect the purchasing process to be so easy. I highly recommend this place! read more

Amazing customer service without the pressure to purchase! Every car lot everywhere should be this great, friendly and professional to visit. read more

Had a car for several years now and last year I had to take it to different auto shops to fix things here and there. finally gave up on it and decided to get a new one. I went to different places but finally purchased my new Honda at CarMart. WHY? Because every car dealership is always going to try and up-sale you a little, but I didn't feel like it was a huge chunk here. Plus they are nice, and not pushy. read more

Had a great experience with Ben! Got a great deal with him, he's an amazing guy. Would definitely do business with him again!

These guys appraised my vehicle then made me wait 3 bus days to get my money. During this time I got 1 text saying call me. this was from an unknown number to this I replied Who is this ? That was it ! The time came to pick up my money. i get there and im told tgat nonwe can take your vehicle we didnt notice dents in it. Not only did I disclose the dents but the appraiser has the gift of sight. It put me in a horrible position because I borrowed money and spent it already. To there + the downpayment they gave me they did say I could keep but it could have been better if they called or answered the txt and responded. Very poor experience. 1star. read more

This place is Amazing! I am a single mom and always weary of doing deals by myself. NOT HERE! These guys at CARMART WERE TRULY THE BEST! Nobody suffocated me when I walked on the lot, they gave me my space to explore without pressure. They were knowledgeable about their inventory and offered a large selection of beautifully maintained cars. The process was smooth, efficient and CARMART worked with me and my personal situation. I feel safe knowing these guys are behind me and best of all, I love my new car! It was a great experience and I highly recommend going to CARMART! read more

Went there to buy SUV found via Carguru at price they advertised online. Seemed like "good deal". Arrived in person and told it was $5k more. Noted price online and then it was his bad, he was thinking of a different car. Ok. Wanted to get this deal done . Take our money and let's go. Then told only took cash or cashier's check. It was a Sunday late afternoon. Or needed to run credit check. Ok. Hit to my credit to run this check, but let's get this done today. Ready to use my debit card and pay all at once. Nope. 5 guys there that had no decision/making ability. The sales guy kept calling the owner and leaving me for every.single.question. Ran credit and had full check written out - THEN told the "boss" on phone would not honor 30-day warranty on car sticker in window for any major engine or transmission issues for which they will only pay 75% of IF such a major issue. That was it for me. No mas. Walked away. BTW, the SUV I was going to buy had all the personal information of the previous owner in the glove compartment. I knew his address, phone number, financing info, etc. Not cool. read more

I recently visited Carmart over the Christmas holidays and I must say I was extremely tempted to upgrade my current car even tho I just bought one. I will for sure return after tax season! PS. Ben was kind enough to remember me and gave me a quick detail on the house #winning read more

The strangest experience ever with Carzone in Escondido. I recommend avoiding this place at all costs. We found a car for my granddaughter at Carzone on Car Guru and went to see it. We are in our seventies with pre-existing conditions, so we are extremely careful where we go and always practice social distancing. The man in the back room came out and exclaimed that "Coronavirus is a not real. It's people who have been shot or have died of cancer and they say it's Coronavirus." I should have left then knowing I was dealing with crazy people. But it got worse. We decided to take the car. Offered to pay cash with my bank card. They said they could only take a $2,000 deposit from my card and I had to get the rest in cash or cashier's check. They said they'd had too many problems with bank card transactions. They took my card into the back room and came back and said their electronic link to process bank cards was not working and we'd have to get cash or cashier's check. We agreed and called my granddaughter to come from Carlsbad since the car would be in her name. We let them know we were going to get a sandwich and would be back with the cashier's check. They said that was fine. Went to the bank, waited in a line with 25 other people, got the cashier's check and returned with my granddaughter to finalize the transaction. Every five minutes the salesman had to go to the back room to ask questions throughout this whole ordeal. We handed them the cashier's check and our granddaughter was ready to sign the paperwork. Then, the guy from the back room, who thinks the Coronavirus is a hoax, comes out and says he can't sell us the car. I explain that we have already gotten the cashier's check and had my granddaughter drive from the coast to sign the paperwork. The guy from the back room says he can't sell us the car. Says he's had problems with people and we're making him nervous because we are trying to social distance. This is the strangest place with the weirdest people I've ever encountered. Guessing they didn't want to sell the car for the advertised price because we weren't financing it or they decided they wanted more money for it. It's possible they didn't know how to register it with DMV. This was the weirdest group of people I've ever dealt with and they put us through the ringer, made us go through standing in line in a crowded bank to get a cashier's check, then we had to go back to the bank and wait in a line with 25 people to re-deposit the cashier's check since they decided not to sell the car. Truly insane group of people at Carzone in Escondido. Pass on this place unless you want to waste 3 hours of your time dealing with a bunch of pathetic clowns. read more

The guys at car mart are really nice and have good quality cars. The prices are fair and will do everything they can to get you the best rates possible from the banks. Thank you read more

I purchased a Scion tC 2009 about 6 months ago or so. My boyfriend and I went to just look at the cars, but ended buying a car. The car is in great conditions, still is. We did have to replace the break pads after 2 weeks of purchasing the car. Although the car was overpriced, we realized after we had purchased it, that was our mistake for not comparing prices. Then again the car is in great condition. Amazing team they have! They did the impossible to find a bank to finance us just when I thought we were going to be denied, we were approved. I have recommended many of my friends to check this place out if interested in getting a car. I still recommend it. read more

Extremely shady my parent went there to purchase their first car, first off they made them sign the contract before getting a to test drive the car. On top of that they told them they could pay the down payment later and they called them three weeks later and told them they were repossessing the car. My parents lost $2000 because they were thinking they could pay the rest of the down payment later. When they arrived home the car had the check engine light on, the radio was locked and the dash board is full of air bumps. They took advantage of my parents who they knew didn't know about buying a car. My dad is a hard working man who lost his money due to their miscommunication. When I got to speak to them over the phone they were extremely unprofessional and hung up on me. read more

Had an overall great experience when purchasing my car. Very patient and allowed me to test drive any car on the lot. They had a lot of knowledge on what they had there and I felt as ease when I was making my decision . Customer service was at 100% . I definitely would recommend anyone who needs a good pre owned car to come here. read more

Some really good people working here. Was looking for a low price sub and they had plenty. Sales process was super easy. I noticed they really go out of their way for first time buyers and bad credit. The SUV is running great with no problems. read more

Came here the other day to help my mom pick out a car. Needless to say she didn't really need me there because not only did they have bilingual employees but it was the best service we have ever received. They were very helpful and answered all of our questions. I will definitely go back when it's time for me to get a new car. read more

The worst experience I feel happy that they have already closed I had a car accident a person hit me and I was 8 months pregnant they took me in an ambulance when I left I wanted to pick up my car and the dealer had picked it up they did not return it to me they stole everything that I was inside my car including my wallet, my father's ashes that had just been delivered to me, my work material that was a total of $ 3000 in merchandise that I was carrying to deliver, talk to them, I have all their messages they sent me to different addresses in San Diego where my car is supposed to be and they just lied to me I ran out of my car they stole everything and I was about to have my baby I will look for a lawyer to help me because the owner of the dealer when I went to claim him and 2 others were there with him and the owner made me cry and he spoke to me loudly he took advantage because he saw me only being a woman and pregnant they are the worst La peor experiencia me siento feliz que ya cerraron tuve un accidente de carro una persona me choco y yo estaba embarazada de 8 meses me llevaron en ambulacia cuando sali quise recojer mi carro y el dealer lo habia recogido no me lo regresaron me robaron todo lo que estaba dentro de mi auto incluyendo mi cartera las cenizas de mi padre que me las acababan de entregar mi material de trabajo que era un total de $3000 en mercancia que llevaba para entregar hable con ellos tengo todos sus mensajes me mandaron a direcciones diferentes en san diego donde supuestamente esta mi carro y solo me mintieron me quede sin mi carro me robaron todo y yo estaba a punto de tener a mi bebe buscare un abogado que me ayude pprque el dueñi del dealer cuando fui a reclamarle el y otros 2 estaban ahi con el y el dueño me hizo llorar y me hablo fuerte se aprovecho porque me vio solo siendo mujer y embarazada son lo peor read more

So, I wanted to get my mom a new car after seeing her drive her minivan for years. It was time she updated. So we came here, she took her time and test drove different cars. After a good 2 hours she made up her mind and she is very happy with her KIA Sorrento. The guys there were very patient, helpful and knowledgeable. We tried about 5 different cars and they were very nice. It was kinda funny. I will definitely come back here when I need to upgrade my car. The place is a bit crowded on a weekend, but value and help are amazing! read more

Not impressed with the customer service. No smiles, no conversation, no genuine interest to please the customer. Went over to South Bay Motor to buy my used car instead. read more

Carmart has very fair prices! When I went there Initially I thought I was going to get a sails person that showed me every car on the lot and what I actually got was a very respectful employee who listened and showed me only the cars I was interested in. Everyone here is very professional and I would highly recommend looking at carmart for a car FIRST before wasting your time at the other dealerships. read more

This my favorite trustworthy car mart I have been too. Met Erin and Ben who where not to forward in trying to push me in a car but very kind and thoughtful. Offered water and made feel comfortable as I walked around the lot. I recommend this dealership to first time buyers. These two guys will hook you up. read more

I waited to write this review because I wanted to see the performance of my car. I bought a BMW '10 and to be honest I was a bit apprehensive but they were very helpful and reliable. I hate when car dealerships and car shops treat me like I don't know what I'm doing but this was not the case. Ultimately, they are really nice and I would recommend for a quality car. Yay! read more

I would highly recommend this place! Came in with a friend who was looking to buy a car and all the employees were really friendly. Cars were affordable and transactions turned out to be really fast and easy! The excellent customer service really makes this place worth coming to read more

Buying a new car is very stressful, but this place made it easy! I wanted a Mazda 3 hatchback and I've been having trouble finding one for a good price since they are apparently really high in demand. However, to my surprise, they had a decent selection of the car I wanted and for a reasonable price. I ended up with a 2008 Mazda 3 hatchback with less than 100K on it. It came with the full history of the car so I felt very safe buying it. Besides needing new brake pads in 6 months, the used car inspection went very well. Coming to this place was the right decision and I've never been more happy with my new used car. read more

I don't normally post but only for important stuff, but I just got my first car and im so happy I got it at Carmart. This was one of my best car-purchasing experiences because they made me feel so at home. Never felt pressured into this sale, the guys are pretty straight forward and fair. The process was very quick too and the price was good too. Huge selection at a good price with good customer service makes me want to spread the word! read more

Came here because I am in the process of moving to Las Vegas, and while my current car's A/C just went out, I figured I am going to need something new with proper working A/C for the desert. Not only did I get my 2011 Ford Fusion for a great price, but the staff was very friendly and it came with a great warranty deal. Can't beat any of that. Now, I am looking forward to my move! read more

Fast, friendly, and fair priced. If you have your choice, work with Ernie! He helped me figure out exactly what I imagined and even more. Went above and beyond with customer service and made me feel like I was family instead of another sale. I'd recommend to all friends and family. read more

I bought my first car from here and I couldn't be more satisfied! All of the employees were very kind and answered any questions that I had about the process, which was very helpful considering it was my first time buying a car. They were very upfront about everything, which was something that I had worried about before I started the car-buying process. I highly recommend this business to everyone, even if you are a first-time buyer like me! read more