My recent experience was good. I had brake service, oil change and wiper replacement - the service…read morewas fine overall. I am surprised the they have taken out complementary cold water bottles and replaced with a fountain and vending machine instead. But overall fine. I initially thought they overcharged they explained the charges and it was actually fine.

Our experience here was okay. I made an appointment to test drive two cars on a Saturday morning…read moreright when they opened. When we got there, both of the cars had been sold but the rep was not aware of it. She was able to find the spare key so I guess they didn't give those to the buyers. I would've liked to be informed that those had been sold before I made the drive, so just make sure to call ahead and confirm because they won't let you know if a car has been sold. We then still tried to make it work and look at some other cars but there was only one on site we wanted to see that wasn't ready to be test driven so we were told we had to wait until Monday to come back and test. Very nice people but they're busy. May not be everyone's vibe.

We bought our new Nissan Leaf here recently, and my wife and I were happy with how everything went…read more Given that there is a low supply of cars now, we knew we would have to wait for our car, but thankfully we were on the wait list for a Leaf for shorter than we expected. We were told around 6 months, but we ended up getting our car after about 3 months. My wife was in communication with them regularly during this waiting time, and they were always responsive and helpful in answering our questions. They honored our request for no add-ons, which we appreciated. Most dealers we talked to have been making add-ons mandatory now because it's easy money for them, with how the market is. Buyers unfortunately don't have much bargaining power right now. But thankfully Leith didn't do that. When we came to pick up the car, Derek, who is the EV specialist, walked us through the details of owning a Leaf, and I appreciated the time he took to explain everything to us, since we were first time EV owners. He was very knowledgeable, thorough, and kind. Compared to other car dealers in the area right now, Leith Nissan was the easiest and friendliest to work with, in my opinion. We felt a lot of the dealers we contacted and visited had a "take it or leave it" mentality and didn't really care much about customer service, since supply is so low and demand is so high. But with Leith, we didn't feel that way, and I appreciated that.

I received a complimentary oil change - Stephanie Elks - Leith Nissan GM is refusing the coupon -…read moreIt does not say Nissan only - I will sue if I don't receive the offer - I made this known to Stephanie and she still is refusing the coupon offer

dont ever buy a car from that place.we bought a 2014 Kia sorento and it was expensive and so many…read moreproblems with the car.i just paid 400 fixing the oxygen sensors and the car still has many problems.it was a huge mistake buying from the place .i think that was the sixth time fixing the car and still problems.

Just got a car here, 1 week later the car WILL NOT RUN. spent $11,000 for the vehicle. how they…read moreplan to deal with the situation will determine 1 star or 5 stars. super disappointed so far. this is not what you should expect from a car at this price. UPDATE 1 to Sam's denial of selling us a vehicle... Funny I know your name. It was a Subaru outback 2013, i'm not in the system because I'm the partner of the person who purchased. We are both very interested in how you guys will be righting this wrong. the car is a mess and people should at least know that. how you plan to deal with this us up to you. UPDATE 2 They have refused to admit that this car is a TOTAL WRECK. they are putting the blame on everyone but them self. They refuse to take the car back. They are blaming the mechanic that the insurance company sent us too. If you want a totally fucking headache. Get your car here.

I had a check engine light come on, I made an appointment via phone. On dialing, you're forced to…read moretalk to a robot/phone tree that ultimately couldn't complete the booking and routed me to the front desk. Generally unhelpful experience with the front desk throughout this experience. I finally get routed back to the Service Department and am assisted by Matt Davis. He confirms my appointment and takes the time to explain what situation would warrant a rental car and assures me there will be transportation arranged to get me to work. I show for my appointment the next morning, Matt checks me in, gets my vehicle in line, and arranges an Uber through a ride share program (incredibly helpful!), and gives me a timeline for when I'll hear back about my vehicle. Around 3pm, I receive an email from my technician walking through why my car through the code and how they remedied. I picked my car up at the end of the day and Matt had run my vehicle through the car wash. Overall great experience and it's a relief to have a place and people I know I can trust to bring my car in a time of need.

Absolutely HORRID experience. Not only was I lied to about the availability of a vehicle, they sold…read morethe vehicle I had agreed to come and see/purchase one day later, because the salesman, "Raheen" did not inform them he had a buying customer. When asked, his response was essentially "not my problem". Lack of professionalism, lack of care from a dealership that apparently prides itself on communication and fairness. I have records of this agreement, photos, documented plans. These guys not only bombard you with texts from an AI bot, they don't hold their word, and they are not deserving of any business. My name will never be associated with Hendrick, nor any of my family/friends after they hear this. Lack of professionalism in an industry that so often falls short. What a joke company lol.

Great customer service. Very professional. Pete really helped me a lot with my new car. Recommended…read more100%

I have been dealing with Madsen Motor Company for about 6 years now. They service our fleet of 2…read moreMercedes and 2 BMW. Top of the line service and advice always. Craig & Wayne are the best.

I recently purchased a car for my daughter. While on the lot I pointed out that the tires should…read morenot have passed inspection. Since I drove 2/1/2 hours to see the car I didn't know a local mechanic. Before the trip Jose assured me nothing was wrong with the vehicle. I trailered the car home the first night the car alarm was triggered multiple times. I took the car to a Land Rover mechanic the next morning. He said the car should have never passed inspection. He found the rear door latch was bad, someone wedged a piece of metal in the hood latch to keep that sensor from tripping. The vehicle had been wrecked and not reported and the front sensor was damaged. So far I am out of pocket $1,300.00 in 48 hours. Beware Jose only cares about a sale and does not stand by his product. Z-Auto is also at fault for a fraudulent NC inspection.

On 4/26 I bought a 2012 Lexus RX 350 from TMS. This is my 4th Lexus purchase. I have been driving…read morethe SUV for over 2 months and very happy with the purchase. I took it on a long trip to NY with absolutely no issues. The car was in incredibly good shape inside and out for a late model. I mean, any car can be a lemon or have problems after a sale/purchase (especially late models) but I really think TMS tries hard to source from quality local dealer trade-ins (not auctions). Nothing is guaranteed but we both got lucky with this specific car. Given the pre-owned car market the price was firm but very fair and no "extra" BS charges. The price I was quoted was the price I paid the day I came to pick it up. Overall great experience.

Ask for Ty (Tyrone)! He was so helpful and a pleasure to work with in purchasing my first vehicle!!read more

Had a wonderful experience at Echopark. Not only was the process very smooth and fast, but our…read moresalesman Terry was incredible. Everyone we spoke with was great as well but Terry was thoughtful, honest, thorough and willing to work with us, everything you would want in a car buying experience you name it. Left with a new car and couldn't be happier! Would highly recommend Echo Park to anyone.

Michael and his team were excellent. This was our first vehicle purchase with them and we were so…read moreimpressed with these guys. Kind and genuine people. Loved the truck we bought from them.

This company does not stand by their product; BUYER BEWARE!…read moreI bought a 2020 Jeep Grand Cherokee from them about a month ago, and we have put less than 250 miles on it. This week we discovered a pretty major leak in the radiator (i.e. not a new leak), which is going to cost about $2000 to repair. I called them to see if they have any relationships with shops or if there is any other recourse that I could take, and they just left me a message telling me to try a shop that they know of in Cary. I will not be doing business with them ever again, and I would be very careful if you aren't a mechanic or very knowledgeable about the car that you'll be buying from them.

I have a 2025 Subaru Forester Sport under warranty. It developed a rattle in the passenger seat…read morethat is rarely used. When I asked the maintenance department to tighten it up so it wouldn't rattle, they said that it was under warranty so the rattle remediation would be covered but the "diagnostic" to determine WHY it rattled would cost $100. So I have a warranty but it will cost me $100 to access it. I told him no. I'll figure it out.

This is the single best car buying experience I've ever had…read more Short version- Evan Ruggiero and Matt Bishop were incredible to work with. They stayed late without rushing us and made sure that we were making a deal that was to all parties' satisfaction. I would (and already have) absolutely recommend this dealership to friends looking for a Subaru. The experience was enough that I will be considering a Subaru for our next new vehicle when I may otherwise have looked at other manufacturers. Long version- While out of town, my wife and I became interested in a new 2026 Subaru Solterra with a specific trim/option that wasn't available anywhere in the state. Evan Ruggiero worked to help us find exactly what we were asking for with a dealership transfer. Because of the other dealership, that didn't pan out and we had to start the search over, and we expanded the color options we were open to. Johnson Subaru ended up having our desired trim but with a "premium" paint option. My wife was fine with the new paint color so Evan pulled the keys until we were back in town the following Monday. After a quick test drive, walk around, and overview of features, we went to finalize negotiations and paperwork. Negotiations were easy enough and we ended up getting a deal we were very happy with. No games, no arguing, just good-faith negotiation. We went to financing with Matt Bishop who clearly explained all the documentation and was patient as we read everything anyways. Everything he explained was an honest representation of the legalese in the contracts. I typically opt-out of all additional service/warranty/coverage, but chose not to in this instance. Matt clearly explained the benefits of each, what he personally chooses for his vehicle, and some that wouldn't benefit us as strongly. Again, there were no games with this. Matt probably went through pricing options for at least 6 different variants, broke each option down by total cost, individual impact to monthly cost, and helped us calculate the cost comparison to out-of-pocket expense with/without it. The bar is on the floor here, but both Evan and Matt were great about talking to both my wife and I. I was asking most of the questions, but this vehicle purchase was for my wife and they fully respected each of our roles in this. They never spoke down to my wife or ignored her like I've heard in countless car buying dealerships. I cannot speak highly enough of this overall experience. I'd specifically recommend working with Evan and Matt, but trust that this dealership's culture is around the customer experience, making sure all parties are satisfied, and not just a quick sale.

Although I did not purchase my vehicle from this dealership.....I always get maintenance done here…read more I can always get an appointment time that is good for me. I can always drop my car off and use their shuttle. The shuttle will provide transportation within 50 miles. The service advisors are always nice and informative. I also like that they will do a complimentary inspection and provide recommendations. This dealership will always be my go to for maintenance for my vehicle.

Can't say enough about salesman Bruce Lee Kim and General Manager Luke LaVoie. Came from another…read moreKia dealer which was a horrible experience. With all the details I had hoped this experience would be better. Not only did they handle my needs with pure professionalism but in the end they actually gave me a better deal than I asked for. I can't remember buying anything where that happened. Love my new Kia Telluride and strongly suggest anyone to connect with these 2 great guys if they want to purchase a KIA