From the minute I arrived until the last day of my stay in rehab from some severe…read moreGallbladder/Pancreas problems (gallbladder is full of stones) i was treated with respect, care and dignity, the food was great, the nursing staff was top notch, they would answer any questions I had, and, if they did not know the answer they would say I'll go find out, but they wouldn't blow me off they a tally got my answer and came right back. I applaud their nurses and staff all the way down to the maintenance staff. I especially want to mention one nurse in particular Nurse Moon/Mun? (Spelling may be off I never saw how she spelled her name) always took time to explain things to me, always gave me the story if it was another or a new medicine I had to take, or to answer questions. She was so sweet and attentive. She is truly a credit to her profession, I hope this reaches her to let her know much of a difference she made under her care. I felt more safe with her on duty. Not to say all the others weren't up to snuff at all. They were all fine and outstanding in thier field. Thank you for the great care. Jim Mangan

My brother in law was here up to his passing. The staff was great, both the administrators and the…read morecare people. Even his passing was handled with dignity as many staffers lined the hallway as his body was being wheeled out, a great send off and show of respect. Thank you for your care.

The entrance staff is friendly and helpful. The CNA staff is frequently understaffed especially on…read morethe weekends. The care plan meetings are quarterly but for only 15 minutes.

If you are involved in your loved one's care, I strongly recommend you do not bring them here. Go…read moreas much as you can, go when they're not expecting you. You will quickly see that they simply do not care. My father missed multiple important appointments while under their care. They never scheduled a GI appointment despite repeated requests. His catheter change -- which he needs for dialysis -- was missed because they failed to stop his J-tube feeding 24 hours beforehand. Told them multiple times my dad was discharged with a wrong med/old med list.. that it was not on his med list from MGH and they didn't even care to make a appointment to see if he really needed it or not. They told me themselves they wanted him on a stronger dose of metropolol ! Which is CRAZY to me because if someone tells you he's not supposed to be on it, no one makes a cardiovascular appointment to verify what he really needs... why would you make it stronger?? On another occasion, they forgot him in his room for over an hour and did not have him ready for his dialysis appointment. Metro West Transport even told me themselves that this was why they had to leave, they only wait 10 minutes. I also informed staff during a care meeting that it looked like my father was developing a bedsore. Nothing was done. When I asked staff later on if it had been documented, staff told me no. It was only treated after he left and went to another hospital. What's most frustrating is that now, after he has left their facility, they seem aware and concerned about what's happening with him outside of their care. Yet while he was there, they showed little concern -- even leaving him sitting in a wheelchair for over an hour by himself, not being able to reach his call bell. My dad's exact words to me were: "Sarah I'm dizzy, they forgot about me... I didn't go to dialysis." Absolutely unacceptable! Patients deserve dignity, attention, and proper care while in your care... not after discharge ! Even when talking to them it didn't even seem like they cared. Best thing about this place is the CNA's. Lost count of how many times the CNA's told me the staff doesn't listen to them... even if they try to advocate for a patient.

I was transferred hereafter after a spinal surgery. The care I received here under the supervision…read moreof Dr Yang and Dr Jac was superb. The nursing care was superb particularly Jennifer L and Briela. The occupational therapy under the direction of Ashleigh and Allie was amazing. Physical therapy by Abbey C was terrific and she got me walking. Other outstanding therapists were Claire and Ryan M. I have never encountered such dedication patients and kindness. I am grateful beyond words for the treatment I received at Encompass in Framingham.

this is a horriable place - do not bring your loved ones here - this is truly a crappy rehab place…read morethat does not do the correct rehab for patients, and the case workers do not really care about their patients. case worker tina needs to be fired she is a liar and has only made everything worse for my family. make sense this place owns fairlawn rehab in worcester and that place is one of the worst places to ever go to. both places should be shut down! do not get fooled by the star rating on google this is a very bad place! my father 65 years old disabled veterans had major spin surgery at brigham women's, that hospital is fantastic by the way, he was doing good. but once he was moved to this horriable place encompass rehab in framingham ma everything went down hill for the worst. his major issue is the extreme pain in right leg which is the cause of not walking well. i found out later most of his rehab was sitting in chair with bunch of 80-year-olds and doing arm movements. i found out every time he was in too much pain they just gave him another oxy. if he could not sleep, they just gave him more oxy. this place is just drugging up patients, so they do not need to deal with them. tina the lying case worker told me he will have the same medications available when he leaves to go home. but on pick up day i was told they have been giving him 10mg of oxy plus valium every 4 hours, but he will be cut down by going home to 5mg every 6 hours. i would think the cut down on pain medz would be done in rehab first... wouldn't that make more sense to do. i also had to take 2 days off from work one day to come in for a person to talk to me for 10mins on stuff my father will be able to do when he leaves. tina the lying case worker insured me that my father was able to dress himself / shower / go to the bathroom and wipe himself on his own / she told me that an in-person nurse will come to the house, and we will have rehab pt people come to the house as well. but on the very last day the day i was there to pick him up tina the lying case worker told me this has all changed that a nurse and rehab people will not be coming to the house and that we will have to get him to all the appointments. all this talk about him being able to do stuff on his own was a lie. he can't even put his shirt on without help. he peed the bed every single night multiply times. encompass owns my parents 2 new mattresses, it should come out of tina the lying case worker paycheck. father was able to see his va doctors who was extremely shocked on why he was let out of rehab so early. va doctor got in house nurse and pt to come to the house the pt persons aid the same thing why did they let him out he did not ready the in-house nurse same thing was shocked he was not in rehab, and she even said he needs go back in. then yesterday we had to go see the appointment with surgent and my father doing so bad they had us drive him back to the er of bridgman women in boston. now we found out he has a facture and he is going back into surgery. this is all encompasses fault they just kicked my father out way to early they also told us wrong information his condition. the doctor ordered him to be in rehab for months and encompass lied to use saying that's not true, but it was. they also told us wrong information on his spin disease, and they did my father's medications wrong. i just found this out yesterday 5/6/2026. i called and asked to talk to management i talked to lisa and she was useless. she was supposed to get me head nurse to talk to, but she did not! no one calls me back! i have been calling over and over many times to talk to management and all i get is lies form everyone on the phone. i want to talk to the director of case management and the admninistrator now! do not bring your loved ones here - this is truly a crappy rehab place!!! with extremely horrible management!

Who doesn't think about getting old and sitting in a rocker on the porch?…read more One day I hope when I get older someone will stop by and visit me. This year I took the family on a field trip like we do every Christmas season. We brought flowers and stopped by hoping to visit a few folks who may not have family and friends near. We were welcomed in to a small but warm little place. The front office staff and nurses were friendly and brought us around to meet a few of the residence. I've been looking for places to visit the last few years and this was one of the few places that actually allowed us in to volunteer and visit. Thank you and Happy New Year!

My 88-year old aunt recently went to Mary Ann Morse Healthcare Center for in-patient physical…read moretherapy after being discharged from the hospital. I'm sorry to report that the care there is NOT good. In fact, it's terrible. My cousin (a nurse) said that she had to have confrontations with the staff on a DAILY basis because they were "horrible." The aids are rude and hostile foreigners, who barely speak English. Here is one example of the mistreatment my aunt received: Despite having communicated very clearly that my aunt is severely allergic to wheat gluten, the kitchen has REPEATEDLY sent her gluten-containing foods. Naturally, this causes my aunt's stomach to get "upset." She wasn't able to get to the bathroom on time. When this happened, the nurse's aide scolded her and said, "Look at the mess you made!" My aunt was taken aback and said, "Do you think I wanted this to happen??" Then, to make matters worse, she said that the aide was very rough with her as she was cleaning her. What kind of disrespectful nursing care is that??!! My aunt is supposed to have physical therapy, daily, but my cousin said that, many times, "she stays in bed all day." When she does have PT, it is good, but there just isn't enough of it. Half of the time, my cousin said, she would go in to visit, and my aunt wouldn't have her oxygen on! Then, the nurses would proceed to argue with her about whether or not she needed it. (My aunt has fluid in her lungs from cancer!) It hasn't even been a full week yet and we want to transfer her out of this place. I can't believe Mary Ann Morse has the AUDACITY to treat our elderly citizens this way, and then send a bill to insurance and our government, calling it "healthcare." Do I need to I say anything more? Beware! Do NOT go here!

On the last day of my grandmother's life, I sat with her in an ambulance as it took her from this…read more"healthcare" facility to enter hospice at home. She had entered this hellish place with a chance at making it, but after the abhorrent lack of care she received here, she declined rapidly. Shockingly. In the ambulance, she laughed weakly, squeezing my hand, tears streaming from her eyes, because what a blessing, she said, that she escaped that place. She died a few hours later. If you love someone, do not bring them into this building.

My mother's 100th birthday was made very special by the wonderful staff and residents of Royal…read moreWayland. They made the cake, hosted the party and hung birthday wishes throughout the facility ato make that day a very memorable one. Many thanks to Royal Wayland!!!!

My family and I were very pleased with the care received from Always best Care for our mother and…read morestep-father. I called to inquire about setting up a meeting and within days Howard matched the perfect aide to stay with our parents round the clock. She was young, professional and eager to help in any way possible. Unfortunately declining health of our mother required us to find different care for her and dad needed additional assistance as well. We highly recommend Always Best Care. It is so nice that a wonderful relationship was formed in such a short time and we continue to keep our aide informed as to how mom and dad are doing.

From the owner: We provide quality in-home care for seniors. From companionship to Nurse Assistant level of…read moreservice, we are here for you. We accept Long-Term Care Insurance. Our employees are all insured and bonded. Our motto: Helping others, making life rich-ALWAYS

On 4/11 entered ED was left in a room no call bell had to yell at people passing the room to go to…read morebathroom. X-rays taken they claimed no break of right elbow - gave me 2 Tylenol and told me I could leave - did not show me where to get out of there - ended getting lost finally person who took payment walked me out to my waiting ride. Had no sling or anything to stablize the arm. Days later went to PCP who did another x-ray and guess what. The elbow was broken. Due to time between leaving that hospital broken bone had shifted requiring surgery which I now have plates in place to correct the break that they dropped the ball on

I came to the emergency room at 12am and it wasn't busy at all. I was seen promptly and the nurses…read morewere SO NICE, I felt safe and like everything was gonna be ok.

I went to checkout this rehabilitation clinic today April…read more30, 2026. It was very unpleasant to be treated by the staff as though my mother was being suggested as a bad choice . The place needed fresh air. The patients were all in one room with out any supervision I think It was the dining area. There were loud groans coming from one patient who looked as though she was trying to receive attention. No one was there to comfort this individual. They rejected my mom and thank the lord they did not accept her. Beaumont did me and my mother a great service!

this place is the worst Nursing home I have ever seen. the…read morenurses do nothing but give out meds. They are all LPN's , i wonder if they know anything about health care. do not know basic nursing care, NO bedside care, let patients lie on their back for days , Noone cleans up the rooms , the food is horrible, the linen is in old and torn they dont care or notice the patient has not eaten in days way understaffed, noone answers the phone for hours hardly anyone speaks english when you ask a question they have no answer. THE WORST the only good thing is the OT/PT staff and julie the social worker who listens to my complaints.. DO not send anyone here !!!! ps IM a nurse