After coming across an Instagram reel on JW Marriott Desert Springs Resort & Spa, I did more…read moreresearch then few more reels popped up, it was teasing me.. I had to book a night ( wish we coulda stay longer than one night) but I booked our stay just so I can check it out for myself, this August 2026 I can finally cross this off my bookmarks & this JW will be on my list to visit again in the future. It was a dream come true from watching all the reels and being here in live in real life! This place is simply amazing! Prior to checking in we rode the boat around the lake, such a fun 15 minute boat ride on the property, then we checked in. If you are a fan of "Saved By The Bell", Jesse father's wedding was filmed here. I called & made reservations for the boat ride, $10. per person on weekends & $ 5. on weekdays. Happy there is a Marriott Elite check in counter which I utilized and wait wasn't too long, staff (she just started 3 months, sorry for not getting your name) who checked me in was so nice, she was helpful with giving us all the room & check in info. We also got bellman to assist with luggage, he was so awesome, also shared some tips with us. I booked the Griffith suite, which is a one bedroom suite. I was hoping for an upgrade with my elite status and so sad- I can't do the late check out which was offered since we got a tight schedule. I wasn't amazed by our room but more amazed with the atmosphere and just happy that we are here, our balcony view were palm trees which was a great photo opt. There is a daily resort fee of $45. + tax, which includes: daily fitness classes for 2 guests, daily golf range access + range balls for 2 guests, daily miniature golf for up to 4 guests, daily 2-hour bike rental for 2 guests, daily 1- hour tennis court + racquet rental for 2 guests, daily 1-hour pickleball court equipment for 2 guests, daily fish feeding activity, enhanced high-speed wifi. Parking/valet charges are separate. The daily resort fee was worth it for all the activities, but visiting Palm Springs in August, which I don't recommend, the temperature was in the 3 digits. We did ride the bike for 20 mins and enjoyed the pool for a bit during our stay. It was too hot to explore the premises. All in all, I Loved our super short stay, I got our photos in, it was truly a memorable stay and that lobby was so breathtaking. I am grateful & thankful everyday for my life! Totally recommend when visiting Palm Springs .

Soooooo. 5 stars with a caveat. You're gonna pay... and pay.. nothing here is inexpensive. But if…read moreyou have the extra $$ it's worth every penny. So what differentiates this from other Palm Springs area resorts? The service, by far. The property is phenomenal and the upkeep and maintenance is good, on par with other places. For example, at the pool, we found straws from the previous guest, etc. not a deal breaker, but something to observe. But everyone I interacted with genuinely seemed like they wanted us to have a good time. If it was fake, it was very good acting. From the valet to check in, amazing! Javier checked us in. 7 out of 5. Stress free. The pool area, 8 out of 5. Off the charts. Attention management: I stay at a lot of hotels and resorts. And though I'm sometimes overly generous with my ratings, I can honestly say Dru is the best server I've had, ever. She should run the joint! I wish I could give her a raise. Evan was pretty bad ass too and should be commended! Will I be back? 100 percent. Amazing property, rooms are great, staff is awesome. Food is good, but avoid the breakfast buffet at Rockwood. $40 for powdered eggs is no bueno! Other than that, you'll love it here!

What a pleasant stay. It's a great location being walking distance to El Paseo's restaurants and…read moreshops. Valet is complimentary. They also have yoga classes in the mornings, partnering with a local Studio. The cafe was convenient for a quik bite, tea or espresso to start your day. They have a gym and bikes that you can borrow. They are connected to Larkspur Grill. I did have a chance to eat there and will give a separate "positive" review. I like the vibe and open lobby. Past the lobby is the pool and outdoor sanctuary, which included outdoor games. It's a nice hotel. The room I stayed in was clean and comfortable. Waking up here to a view if the mountains was wonderful.

LOVE LOVE LOVE this hotel! It is in the perfect location to downtown Palm Desert. We have stayed…read morehere several times and definitely will stay here again. The rooms are nice and spacious. This last time, we stayed in the room with a pool table and that was a lot of fun. Every single person working there is friendly and kind.

This place was absolutely beautiful. The rooms were gorgeous. I felt like I was in a luxury condo…read more I felt like I never needed to leave my room. And I loved having a robe to wear. We truly enjoyed our stay here. The staff was so nice and so helpful with a few things that came up and we had to extend our stay for another night. The staff was helpful and accommodating and did everything to make our stay stress free. On our next visit to a Palm Desert we will be staying here again.

Our stay began on June 16th at 4:00 PM. Upon arrival, we waited in line to check in. Prior to our…read moretrip, my husband had made several attempts--over the course of months--to upgrade our reservation to a two-bedroom unit. Each call to the 1-800 number involved wait times exceeding 45 minutes, but we were consistently reassured that an upgrade could be accommodated upon arrival. Unfortunately, this was not the case. At check-in, the front desk informed us they could not assist and directed us to contact the 1-800 number again. After doing so, we spoke with a representative who reviewed the notes from our previous calls and confirmed that an upgrade should be possible. We were advised to request a manager upon returning to the desk. However, after waiting in line again and explaining the situation, the manager declined to come out and instead relayed through staff that the last two-bedroom unit had already been taken. As a family of five, a one-bedroom was not suitable, but we decided to move forward and make the best of the situation. Upon arriving at Building 6, we were immediately concerned by the condition of the property. The stairwells had visible cobwebs and scattered trash, giving the impression of poor upkeep. When we entered the unit, it was clear the space was not well designed for comfort. The living area was cramped due to excessive, unnecessary furniture, and both the living room and bedroom felt tight and poorly arranged. The bathroom was adequately sized but only had a single sink. The shower/tub leaked water, and the shower curtain appeared insufficient, which likely contributed to visible water damage. There was also noticeable mold and general uncleanliness in the bathroom. The carpeting throughout the unit appeared heavily soiled. The pool experience was also disappointing. The property advertises multiple pools, including two with water slides. On our second day, we attempted to enjoy these amenities, only to find that one of the main pools connected to a slide was closed, with assurances it would reopen the following day. At the main pool, we found the patio furniture in poor condition--cushions were torn and visibly dirty--and the pool water itself appeared unclean. Additionally, there was ongoing construction nearby, which disrupted the environment and required guests, including my daughter, to repeatedly accommodate workers passing through. We moved to a quieter pool area, which was somewhat better, but the water still appeared less than clean. On the third day, the previously closed pool remained unavailable, adding to our frustration. We eventually found another pool area that was better maintained, with cleaner seating. Food service was also inconvenient, as everything had to be ordered through a mobile system with no traditional waitstaff, which made the experience less enjoyable. Other issues included receiving extra blankets and pillows delivered in trash bags, which felt highly unprofessional. The pull-out sofa bed was in poor condition, with torn bedding and what appeared to be stains on the mattress. Overall, after four days, we were ready to return home. This was one of the most disappointing stays we have experienced. The lack of cleanliness, poor maintenance, and unresponsive customer service made it difficult to enjoy what should have been a relaxing family trip.

Fantastic resort for a family vacation. We used a suite upgrade and stayed in the Champions Suite…read moreon the fourth floor, and had two balconies with views of the waterslides. The kids were ecstatic with the size of the room, and my husband and I liked that there was a full size fridge, microwave, coffeemaker, and a six person dining table. There were also two fullsized bathrooms, with the master bath including a tub. We had a king sized bed in the bedroom, and the kids slept on the sofa bed. The waterpark was the main attraction and our kids loved the lazy river, both waterslides, and the various pools. It was nice that there were smaller pools you could go to if you wanted a quieter experience. There was also a tot area with a smaller waterslide and splashpad and wading pool. Room keys were on the wristband, so you could wear that while swimming and not worry about losing your room keys. Globalists get free breakfast for two adults and two kids. During the week, there's regular restaurant service. On Fridays, Saturday and Sundays, there is a buffet brunch and that was much better than the weekday breakfast. Globalists also receive free access to the spa area, which was nice. Staff was all very friendly and kind and eager to help, which made the experience very pleasant. We hope to return next year, but we'll bring water shoes next time -- the pavement gets hot and sometimes you exit the lazy river or pool in a different area than where you left your sandals.

We had a great stay at the Grand Hyatt Indian Wells! The property and resort amenities are…read morebeautiful, the staff is welcoming, and overall it was a wonderful experience. The only downside was the setup for bringing our dog. There's a $175 pet fee, which feels a bit steep, and we weren't assigned a ground-floor room. Having to take the elevator up and down every time for potty breaks was a bit inconvenient.

Lazy river needs an overhaul and the hotel should set a reasonable number of day passes sold to…read morethose not staying at the hotel. Very crowded, almost non-existent wait service, no place to sit, crammed lounge chairs making it difficult to walk around the river area, water was not cool, and used towels everywhere. A real disservice to guests paying top dollar to stay at the hotel. Restaurant food and coffee bar were just ok, not great. Some staff were very professional, others not so much. The rooms were nice as were the grounds and the adult pools were much better than the river. I'm guessing those pools are guest only, no day pass entry. Billing issue took a while to correct. Probably would not stay here again.

I came to Omni Rancho Las Palmas for a women's retreat this weekend not knowing what to expect, and…read moreI left completely blown away! The resort is beautiful, incredibly clean and spacious, and the aesthetic is gorgeous. There are plenty of restaurants and places to eat and drink, beautiful pools, and so much to enjoy throughout the property. The food was also amazing everywhere we ate, from the restaurants to the café! What impressed me most was the customer service. From check-in and the golf cart drivers to housekeeping, restaurant staff, and bartenders, everyone was attentive, respectful, and genuinely kind. If you ask for directions, they don't just point you somewhere, they actually walk you there. That level of hospitality really stood out to me. A special mention to Cris, who welcomed guests outside and opened the doors. His kindness and hospitality made such an impression on me. I had such a beautiful experience here and cannot wait to return. I'll definitely be recommending Omni Rancho Las Palmas to my friends and family!

Admittedly, I am a bit of a hotel snob and usually steer clear of freeway side national brands. I…read morehad originally booked a more local, mid-century style spot, but after reading review after review that kept getting worse, I pulled the plug and pivoted to Holiday Inn Express & Suites Palm Desert - Millennium. Great decision. This is a newer property and it shows. Everything felt clean, modern, and well kept. My room was quiet, comfortable, and exactly what I needed. The air conditioning gets seriously cold, which is a big win out here. Beds were comfortable, and the mini fridge was actually spacious enough for drinks and snacks, which is not always the case. I used the pool a few times. It is decent, though there is not a ton of shade and the metal chairs get very hot in the sun, so just be aware. Breakfast is included and offers plenty of options to get your day started. It is not trying to be anything fancy, but it is more than sufficient and better than expected for this category. Location wise, you are a short drive, about 15 minutes, from El Paseo, but there are several walkable dining options nearby that are better than average. All in, I really enjoyed my stay and found the rates to be very reasonable. I will gladly give credit where it is due. I would absolutely stay here again and even signed up for IHG rewards because of it. 5 stars.

The property itself was nice and the location was good (five minute drive from Acrisure Arena) but…read morethe staff ruined the staff. The person checking me in at night seemed to hate his job. The breakfast was fine, the EV charging didn't work, but the worst was that the housekeeping staff banged and screamed at me to vacate the room. IHG Rewards kept marketing their rewards program, and how I could request a 2pm checkout, so I did on the app. I thought I had longer, but the housekeeper banged on my door at 11:20am, very angry that I was still in the room. She screamed and yelled I needed to get out of the room so she could clean it, and was acting like I was a staff member part of her housecleaning department who misunderstood directions. When she had the front desk call me, the front desk backed her up, and when I told them it was a misunderstanding and her reaction was inappropriate to be yelling at guests, the front desk lady said it was OK for her to do that since she needed to clean the room. Unbelievable. There are other properties in the area, see if they are less unhinged toward their guests if there's a misunderstanding.

I took a mini roadtrip at The Sands Hotel for a birthday getaway, and the team made sure I felt…read morecelebrated and well taken care of from start to finish. The customer service is outstanding!!! I had a minor scheduling issue, and Summer went above and beyond to make everything right. She was thorough, professional and prompt. Her kindness made all the difference I visited on a Tuesday, and it was peaceful and perfect for relaxing by the pool with a good book. A special shoutout to Trinity, the pool attendant, who was such a sweetheart and incredibly attentive. She even surprised the pool guests with a complimentary round of shots, which made the afternoon even more fun! Also love the complimentary sunscreen and after-sun gel poolside, and the food and drinks were both delicious and beautifully presented. If you're looking for a quick escape with exceptional service, a relaxing atmosphere, and people who truly go the extra mile, do yourself the favor and go The Sands Hotel. I can't wait to come back, found my new happy place!

I had such an amazing experience at Sands Hotel & Spa that I felt like I had to share every detail…read more From the moment I walked in, the atmosphere was absolutely stunning modern, vibrant, and effortlessly relaxing. But what truly made my stay stand out was the exceptional service, especially from Summer at check-in. Summer went above and beyond to make sure everything was perfect from the start. She greeted me with such a warm, genuine smile that instantly made me feel welcome and taken care of. You can tell right away when someone truly enjoys what they do, and that was exactly the energy she gave. She didn't just rush through the check-in process she took her time to explain everything clearly, from the amenities to the spa services, and even gave personalized recommendations that made my stay so much better. What really stood out was how attentive and detail oriented she was. She made sure my room preferences were met without me even having to ask twice, and she answered all my questions with patience and professionalism. It felt less like a standard hotel check-in and more like a personalized concierge experience. That level of care is rare and honestly set the tone for the entire visit. The hotel itself is beautiful clean, stylish, and peaceful but its employees like Summer who truly elevate the experience. She made me feel valued as a guest, not just another reservation. Because of her, I would absolutely return and recommend this hotel to anyone looking for both luxury and outstanding service. Thank you, Summer, for making my stay unforgettable!

Update: The hotel came through with an upgrade to our room, which included champagne, rose pedals…read morein the entrance and on the bed, "Happy Anniversary" banner and balloons. Guest Relations director made apologies and offered anything they can do to make our stay better. Made reservations to celebrate our 35th wedding anniversary. Made sure the reservations were made with that information. Got a follow- on email confirming the anniversary celebration. Upon check in at the hotel, no mention of our anniversary, no notes, no celebratory items in our room. For this level hotel, thought the front desk would have at least wished us "Happy Anniversary". Disappointed and thought the Ritz was better than that.

This is the best place to stay in the desert! We have stayed here multiple times over the years and…read morehave always had a pleasant experience. The property is perfectly maintained and rooms have been nicely updated. Our last trip was perfect. It was our first trip with a newborn which was nerve wracking. We had called in advance and requested our rooms be ready early, and that our rooms be near my parents room since they were traveling with us. I have made similar requests at other Bonvoy properties before and have almost always been severely disappointed. That was not the case here. Our rooms were ready when we arrived at noon, and we even received an upgrade due to our Bonvoy status. The front desk manager was so professional and kind! I was blown away when we arrived in our room and they had left the sweetest gifts for our son since it was his first trip. Touches like this are what make the Ritz Carlton brand legendary. Our entire stay was excellent. We enjoyed the pool and had the best service for drinks and lunch. We celebrated our wedding anniversary at The Edge. As always, the service was wonderful and the food was delicious. We only visited for one night, but everyone had the best time and felt relaxed heading back to reality.

We had so much fun at Players Swing Suite at the Renaissance Esmeralda! We definitely wish we would…read morehave booked it for two hours because the time flew by. ‍‍ The food was fabulous once it arrived, but unfortunately, the food service was below our expectations. Overall, we had a great time and would definitely come back -- we'd just hope for more attentive and welcoming service next time! Afterwards we enjoyed the bar and live music in lobby.

We can here for my finances birthday. We got a room for 2 night. We enjoyed most of our day at the…read morepool. First night we went to sleep and when we woke up we had bites all over us. Let the front desk know that and did a repost because these are bed bug bites. We got moved to another room and we enjoyed our outside again, when we came to the room, our TV doesn't work. We tried connecting our phone to the tv the same way we had done on the first room. But keeps saying the tv doesn't have network connection. We used the phone that's in the room to call the front desk and guess what?? Yuppppp our phone in the room doesn't work ether!!!! Now it's 11 pm and we're waiting for IT service guy to come to our room to fix it. It's bad enough the bed bug issue we had at the first room and now we're having other issues in this other room they put us. It's an uncomfortable feeling having someone to come to your room at this time at night to fix something that shouldn't have even been messed up. It's a new room they sent us too so all this should have been taken care of prior to moving us. Very upset that all this is happening on my finances birthday and will never come here again. Absolutely horrible! I put the photos for proof

I had a great stay at this Hampton Inn, the staff was excellent and made me feel welcomed. They…read morewere friendly and asked how my stay was many times and offered help with anything I needed. They also had cookies and fruit in the lobby daily to enjoy. The hotel itself was going through a refresh on the exterior when I was there, but they worked during the day and there was minimal noise, they did a great job with managing the disruption. My mini fridge also decided to start defrosting while I was there, but the staff quickly came and took my fridge and replaced it right away, great service. This location has been going through an update and is mostly updated, for example, the shower was not updated, but the bathroom was. Some details in the room as well, the deck and tv stand was older, but not a big deal, very comfortable and nice. They have a microwave, coffee and mini fridge in the rooms as well. The gym here was very good, although a weird setup, there is the main room with cardio, medicine balls, kettle bells, etc. which at first I thought was all they had, then as you walk in, there is another smaller room that had a record weight machine, dumbbells and a bench, was so happy to see that. Had everything I needed and perfect for working out while traveling. They had a robot named "Chappie" that goes around the property as well, I always like seeing that. They also had a beer tap in the pantry, that was being serviced unfortunately, but you are able to serve tap beer for .45 cents an ounce, Stella no less. First time I had seen this and I hope it is going to be set up in all locations. They have free parking and complimentary breakfast as always, which makes this a great value for a nice comfortable, clean and updated stay. Enjoy!

I totally appreciate this hotel as it was pet friendly! I originally booked Hampton inn at…read morecathedral city through hotel.com through the pet friendly filter. Big mistake!!! I show up to find out the day of to realize they are not pet friendly. The people there gave me the number to palm dessert location and they immediately took me in! Room was good and dog able to stay. No qualms!