Soooooo. 5 stars with a caveat. You're gonna pay... and pay.. nothing here is inexpensive. But if…read moreyou have the extra $$ it's worth every penny. So what differentiates this from other Palm Springs area resorts? The service, by far. The property is phenomenal and the upkeep and maintenance is good, on par with other places. For example, at the pool, we found straws from the previous guest, etc. not a deal breaker, but something to observe. But everyone I interacted with genuinely seemed like they wanted us to have a good time. If it was fake, it was very good acting. From the valet to check in, amazing! Javier checked us in. 7 out of 5. Stress free. The pool area, 8 out of 5. Off the charts. Attention management: I stay at a lot of hotels and resorts. And though I'm sometimes overly generous with my ratings, I can honestly say Dru is the best server I've had, ever. She should run the joint! I wish I could give her a raise. Evan was pretty bad ass too and should be commended! Will I be back? 100 percent. Amazing property, rooms are great, staff is awesome. Food is good, but avoid the breakfast buffet at Rockwood. $40 for powdered eggs is no bueno! Other than that, you'll love it here!

We stayed at the JW Marriott Desert Springs Resort & Spa over the Fourth of July weekend, and…read moredespite how busy it was, the resort handled the crowds really well. The staff was attentive, and everything felt well organized. We had dinner at Aquifer65 & JW Sushi Bar one night, and it was fantastic. We also enjoyed dinner at Mikado Japanese Steakhouse, where the hibachi experience was both entertaining and delicious. The rooms are a bit underwhelming compared to the rest of the property, but the overall experience more than makes up for it. The pools, grounds, and amenities make this a great place to spend a long weekend. I'd definitely recommend staying here--just be prepared if you're visiting in the summer. The 104-degree desert heat is no joke, so plan on spending plenty of time in the pool and staying hydrated!

I'm glad I gave this property a chance despite seeing some negative reviews beforehand. Our…read moreexperience was absolutely wonderful from start to finish. From the moment we pulled up, we were made to feel welcome. The valet staff, front desk team, and even the barista at the coffee bar were all friendly, professional, and genuinely seemed happy to help. Our room was spacious, spotless, and very comfortable. The bathroom was equally impressive, with a large shower and plenty of room to get ready. We especially enjoyed relaxing on our balcony and taking in the beautiful view. The amenities were excellent as well. Whether you're looking to unwind at the spa, get in a workout at the gym, or spend time by the pool, this property has something for everyone. The location is another big plus, with plenty of restaurants and shops just a short distance away, making it easy to explore the area without spending much time in the car. Overall, we had a fantastic stay and wouldn't hesitate to return. This hotel exceeded our expectations and made for a truly enjoyable getaway.

Love this hotel. The only problem is when we asked the person parking our car, maybe four times to…read morecharge our EV and ir was not done. We asked and the answer was, yes is way and our app may not be working. Next time I have to figure out a better solution, but love this hotel.

I recently stayed here with a group of friends on a girls' getaway and had a wonderful experience…read more The highlight of my stay was an employee named Edgar Contreras. I accidentally dropped one of my earrings down the bathroom sink drain and was convinced it was gone for good. I reported it to the front desk and hoped for the best. When we returned later that day, I was thrilled to find my earring safely waiting in the room along with a note from Edgar. He took the time and effort to retrieve it, and I was incredibly grateful. What could have been a disappointing vacation moment turned into a great memory because of his kindness and willingness to help. Employees like Edgar make a real difference and are a wonderful reflection of the level of service provided here. Thank you, Edgar, for going above and beyond!

Our stay began on June 16th at 4:00 PM. Upon arrival, we waited in line to check in. Prior to our…read moretrip, my husband had made several attempts--over the course of months--to upgrade our reservation to a two-bedroom unit. Each call to the 1-800 number involved wait times exceeding 45 minutes, but we were consistently reassured that an upgrade could be accommodated upon arrival. Unfortunately, this was not the case. At check-in, the front desk informed us they could not assist and directed us to contact the 1-800 number again. After doing so, we spoke with a representative who reviewed the notes from our previous calls and confirmed that an upgrade should be possible. We were advised to request a manager upon returning to the desk. However, after waiting in line again and explaining the situation, the manager declined to come out and instead relayed through staff that the last two-bedroom unit had already been taken. As a family of five, a one-bedroom was not suitable, but we decided to move forward and make the best of the situation. Upon arriving at Building 6, we were immediately concerned by the condition of the property. The stairwells had visible cobwebs and scattered trash, giving the impression of poor upkeep. When we entered the unit, it was clear the space was not well designed for comfort. The living area was cramped due to excessive, unnecessary furniture, and both the living room and bedroom felt tight and poorly arranged. The bathroom was adequately sized but only had a single sink. The shower/tub leaked water, and the shower curtain appeared insufficient, which likely contributed to visible water damage. There was also noticeable mold and general uncleanliness in the bathroom. The carpeting throughout the unit appeared heavily soiled. The pool experience was also disappointing. The property advertises multiple pools, including two with water slides. On our second day, we attempted to enjoy these amenities, only to find that one of the main pools connected to a slide was closed, with assurances it would reopen the following day. At the main pool, we found the patio furniture in poor condition--cushions were torn and visibly dirty--and the pool water itself appeared unclean. Additionally, there was ongoing construction nearby, which disrupted the environment and required guests, including my daughter, to repeatedly accommodate workers passing through. We moved to a quieter pool area, which was somewhat better, but the water still appeared less than clean. On the third day, the previously closed pool remained unavailable, adding to our frustration. We eventually found another pool area that was better maintained, with cleaner seating. Food service was also inconvenient, as everything had to be ordered through a mobile system with no traditional waitstaff, which made the experience less enjoyable. Other issues included receiving extra blankets and pillows delivered in trash bags, which felt highly unprofessional. The pull-out sofa bed was in poor condition, with torn bedding and what appeared to be stains on the mattress. Overall, after four days, we were ready to return home. This was one of the most disappointing stays we have experienced. The lack of cleanliness, poor maintenance, and unresponsive customer service made it difficult to enjoy what should have been a relaxing family trip.

Came for a weekend getaway in June with my family of 3. Upon arrival, you notice immediately the…read morehotel is beautifully maintained. You have the option to valet or self-park, either way you'll be paying for overnight parking. Check-in was a breeze and our room was larger than we expected and clean. I booked here because I have a toddler and knew they had a splash pad, lazy river, wading pool, and other regular pools. The first day we got to the pool around 3 and finding chairs in the shade next to each other was easy. The next day was a different story. Guests will go out to the pool first thing in the morning to lay out their towels and then leave it unattended for hours on end. We also noticed the pool looks great in the early part of the day but by the late afternoon the pool is murky. I get it, that's going to happen when there's that many people using the pool but still. I only recommend this hotel to young families. I couldn't imagine coming here with just my husband. There are kids everywhere. They dominate the pools and you'll see them running through the lobby and down the halls. None of this bothered us with our toddler and like I said, I booked here knowing what I was getting. This is solely a warning. Don't book a romantic couples getaway here thinking it'll be relaxing. Stick to the boutique hotels!

Stayed from Sun-Tues. Booked a room with a king bed and couch with pull out bed. They gave us a…read moreroom with a king bed, no couch. Just a lot of empty space. They upgraded us (at a discounted price btw) to a pool access double king room. The pools... Maybe it's listed somewhere online but certainly not in plain sight.. they are heated. Which would be nice in the winter. Not in 110 degree weather in the middle of July. The pools were salt/chlorine which was a surprise as well, kinda dirty (kept finding hair, bugs and other foreign objects). Pool side pina coladas were awful and overpriced. Clearly used the cheapest alcohol available. Staff was very nice, attentive and helpful. Restaurants were basic kinda bland. The valet runners were fantastic, friendly, polite and hard working. Room - 6.5 Restaurants - 4 Pools - 3 Staff - 7.5

One of my favorite resorts to stay at in Palm Springs…read more This property is so beautiful and welcoming! I love how once you check in, you are welcomed with water, welcome drinks, and if different social events. This may I came during Mother's Day and they offered free cocktails and bites. The rooms are huge, and the views are amazing. I had a view of the golf course. Besides that there are multiple pools; adult, the regular pool and splashtopia (lazy river and slides). What's nice is that during summer nights they have movies by the pool. There is also a gym, few restaurants, and tiki social. There is free parking as well as parking for the guests. Wonderful stay with your loved ones, friends and or family.

I've always heard great things about this Omni location. I finally stayed here a couple weekends…read moreago for a couples getaway. The bell man was friendly and helpful. Check-in was quick and easy. The grounds are lovely and beautiful. Our room was spacious, large and nice. Since we didn't have kids with us we stayed at the adults only pool the entire time. It was great; calm and quiet with no rowdy kids splashing all over the place. I do have a big gripe though. The first night we arrived (Saturday around 5pm) we immediately went to the pool to cool off, chill and relax after being out all day. The pool area was a MESS. Quit gross and a turnoff, actually. Trash all over the place. Empty cups and cans and used plates of food. Not one employee came in there the entire time. We were ready to spend money too. She/he could've made some nice tips. There were other adults in there too wanting service and made the same comment as us. There were also zero towels left to use, just dozens of used ones all over. I give this place 3.5 stars. I will not stay here again. I will continue to stay at the resort we usually go to.

Admittedly, I am a bit of a hotel snob and usually steer clear of freeway side national brands. I…read morehad originally booked a more local, mid-century style spot, but after reading review after review that kept getting worse, I pulled the plug and pivoted to Holiday Inn Express & Suites Palm Desert - Millennium. Great decision. This is a newer property and it shows. Everything felt clean, modern, and well kept. My room was quiet, comfortable, and exactly what I needed. The air conditioning gets seriously cold, which is a big win out here. Beds were comfortable, and the mini fridge was actually spacious enough for drinks and snacks, which is not always the case. I used the pool a few times. It is decent, though there is not a ton of shade and the metal chairs get very hot in the sun, so just be aware. Breakfast is included and offers plenty of options to get your day started. It is not trying to be anything fancy, but it is more than sufficient and better than expected for this category. Location wise, you are a short drive, about 15 minutes, from El Paseo, but there are several walkable dining options nearby that are better than average. All in, I really enjoyed my stay and found the rates to be very reasonable. I will gladly give credit where it is due. I would absolutely stay here again and even signed up for IHG rewards because of it. 5 stars.

Hotel charged credit card MORE than the confirmed fixed -2- night rate, Tuesday & Wednesday…read more Billed our credit card for TWO different nightly room rates, contrary to our authorized reservation. Also, the term "suites" is pat of the business name, the marker on the building and everywhere else. Hence, we relied upon having a main room PLUS a distinct and separate room. Contrary to the above identities, and advertising, we discovered after checking in, there is only 1 room, and it definitely was NOT a "suite." They subsequently sought to explain their single room is comparable to accommodations that only use the terminology "suite" for a distinct and different room because Holiday Inn Express and Suites has a sleeper-sofa in their single room.

I took a mini roadtrip at The Sands Hotel for a birthday getaway, and the team made sure I felt…read morecelebrated and well taken care of from start to finish. The customer service is outstanding!!! I had a minor scheduling issue, and Summer went above and beyond to make everything right. She was thorough, professional and prompt. Her kindness made all the difference I visited on a Tuesday, and it was peaceful and perfect for relaxing by the pool with a good book. A special shoutout to Trinity, the pool attendant, who was such a sweetheart and incredibly attentive. She even surprised the pool guests with a complimentary round of shots, which made the afternoon even more fun! Also love the complimentary sunscreen and after-sun gel poolside, and the food and drinks were both delicious and beautifully presented. If you're looking for a quick escape with exceptional service, a relaxing atmosphere, and people who truly go the extra mile, do yourself the favor and go The Sands Hotel. I can't wait to come back, found my new happy place!

I had such an amazing experience at Sands Hotel & Spa that I felt like I had to share every detail…read more From the moment I walked in, the atmosphere was absolutely stunning modern, vibrant, and effortlessly relaxing. But what truly made my stay stand out was the exceptional service, especially from Summer at check-in. Summer went above and beyond to make sure everything was perfect from the start. She greeted me with such a warm, genuine smile that instantly made me feel welcome and taken care of. You can tell right away when someone truly enjoys what they do, and that was exactly the energy she gave. She didn't just rush through the check-in process she took her time to explain everything clearly, from the amenities to the spa services, and even gave personalized recommendations that made my stay so much better. What really stood out was how attentive and detail oriented she was. She made sure my room preferences were met without me even having to ask twice, and she answered all my questions with patience and professionalism. It felt less like a standard hotel check-in and more like a personalized concierge experience. That level of care is rare and honestly set the tone for the entire visit. The hotel itself is beautiful clean, stylish, and peaceful but its employees like Summer who truly elevate the experience. She made me feel valued as a guest, not just another reservation. Because of her, I would absolutely return and recommend this hotel to anyone looking for both luxury and outstanding service. Thank you, Summer, for making my stay unforgettable!

I live in Los Angeles and work long hours, so I'm always looking for a place to get away for a long…read moreweekend. I grew up in San Diego and we had a second house in Indian Wells so I used to come out to this area often growing up and it's good to be back in a comfortable setting. I would say that the Ritz Carlton is probably the best hotel in the Coachella Valley given that there are very few other five star options. It's located in Rancho Mirage pretty much right in between Palm Springs and Palm Desert. It's located on the top of a large hill so it has great views of the valley. They have a steakhouse on site called The Edge, which has it selling feature being these views and the great steak. The hotel is not extremely large. It only is three floors, but it's a perfect size in that it doesn't seem too large or too busy ever. We chose the club lounge which allowed us to have free food and drink pretty much all day and they did a great job with adding new options to the menu. There is not an on-site parking lot so it will be valet parking only. Originally opened in 1988 and then reopened again in 2014 after a major renovation this place has been a staple of the desert for decades. The one strange issue we had is that we when we checked in we found adult sex toys in our bedside cabinet drawer, which was extremely odd for a Ritz Carlton so I would suggest that the cleaning crew check for these things but luckily we were a couple of adults without kids so it wasn't an issue just odd. The rooms themselves are well done and large with a full tub and shower and comfortable beds. Room service is also really good and the whole resort really lives up to the Ritz Carlton standard. I would definitely recommend if you are visiting the desert and I will be back again in the future.

As a mom of 3 kids, two dogs, I am so happy to share that this is THE BEST Ritz Carlton property in…read moreCali for families. I know because this family's-third stay at a Ritz Carlton for the month of July-- Ritz Rancho Mirage is truly the best one we've ever stayed in California! Ritz Rancho Mirage property really needs to share its expertise and guidance with the less impressive, failing Ritz Half Moon Bay. That property is just Awful. SERIOUSLY help that horrid property out. Here at Ritz Rancho Mirage from the moment we arrived, we were greeted by all the wonderful valet men at the driveway. Bright happy smiles. Checking in was a breeze, with smiles, excellent customer service, and a super quick process. As we walked through the hallway towards the elevators, we were greeted by several staff members who said hello to us. Every employee we encountered at the property seemed to enjoy their job. It was such a wonderful day to see the Ritz Carlton stuffies for kids, three different options. Our kids chose the ram. Our family is known for collecting all the Ritz Carlton memorabilia and visiting all the properties around the world. So for this property to have three stuffies was a surprise The sweet, friendly young woman at the front desk showed them all the options, they could choose from. Our Family really loved our room. We again booked two connecting rooms. A double bedroom comes with a couch and is very spacious. The king bed also came with a little couch. The first floor had a very unique vibe that we all liked. The decoration of the Crystal lights was very cool. The bathrooms were all looking like they had a complete renovation. Big huge bathtubs for our little toddler to swim in his bubble bath in. Housekeeping staff I give them a 10! Phenomenal job all you amazing ladies and gents working in housekeeping. All of them were friendly, checked on us, offered more towels. Our room was serviced EVERY time we came back to the room, clean, spotless. Not like the disgusting Ritz Half Moon bay. The housekeeping crew here all were on top of their duties with great smiles and attitudes. We happily will be bringing more cash for them next time. Very hard workers. I appreciated all of you guys in housekeeping. The family pool was amazing! It was not overcrowded and it was clean, all the music playing was completely perfect for families. They keep the area very clean and the staff was always checking in on us to see like to order anything else or needed anything. The service at the Pool side is five star! The view from the property is spectacular! My family really was surprised at night that there was a star watch around the pool. We were able to see through the huge telescopes two distant stars. What a great treat. We all did enjoy the shops there at the resort. They had a great attire for the entire family. Dad found a wonderful shirt and our toddler found the cutest swim shorts. We don't like to do so far. This one is the best Ritz in terms of on site shopping. Overall, our family had a five star one experience at this property. So wonderful that I am very sure we will be booking more visits through the year.I cannot tell you enough how nice, accommodating and friendly staff is here at the property. If you have fur babies go ahead and bring them along ..this property is dog friendly! Our two Frenchies really enjoyed their time here.. being spoiled by the staff. They give water bowls and dog treats. There are many dogs in the property during our visit. Each of them were also happy to be able to socialize with their families as we could tell. If you can't tell...I Love the Ritz Rancho Mirage.

I am a longtime Marriott customer, currently Platinum Elite, and am very dedicated to the brand and…read morehad Ambassador status just a few years ago. As such, I have stayed in a long list of Marriott brand properties, all were great, however, the Renaissance Esmeralda stands out above the high standards of the others. My first experience staying at this magnificent property was over the 2018-2019 New Years. Not only did we get to enjoy the wonderful experience at Renaissance Esmeralda, we went down to the great New Years party in the lower level between the bar and stairs/fountain. We enjoyed it so much that we returned the following year to celebrate New Years and have stayed a few other times when we had family and friends visiting. More recently, while celebrating my 50th birthday, I stayed at five different Marriott properties over the course of my birthday and the days leading up to it. The fourth stay/night was at Renaissance Esmeralda and was by far the best! My experience there exceeded the wonderful stays I had at the other four Marriott properties, one of which was a W. The Renaissance Esmeralda also exceeded my expectations compared to a stay at the Ritz-Carlton Rancho Mirage a few months ago. From check-in to check-out, my experience there was outstanding to say the least. Charlie checked us in and provided exceptional service, as did Jonetta at check-out. It happened to be the eve of my birthday, so I was able to wake up at my favorite Marriott property ever! I was upgraded to an absolutely beautiful and large suite, which had panoramic views of the beautiful mountains, the one-of-a-kind resort style pool area and more. We arrived and found the suite that was absolutely impeccably clean, and a very nice and thoughtful surprise, a piece of birthday cake along with a bottle of wonderful wine. We also very much enjoy and appreciate the updated suites with their mid-century modern style, especially the cool bathroom wallpaper with some of Palm Springs' best mid-century modern homes. We enjoyed a wonderful breakfast where Amparo provided exceptional service and food. In both the evening and the next morning, we took time to enjoy the refreshing pool area. I also very much appreciated the covered garage parking with complimentary EV charging, where we were able to charge my truck, so we didn't have to stop in the morning before heading back to Redondo Beach, allowing us more time to enjoy all the greatness Renaissance Esmeralda has to offer. Finally, we like to walk each morning with my service dog, and the property and surrounding areas couldn't be better, as there are many grass areas and some nice shaded spaces. We are already planning on returning the Renaissance Esmeralda in November when we will have family visiting, and since they are golfers, they can enjoy the adjacent beautiful course. I highly recommend this outstanding resort and property for any couple or family who wants to experience the absolute best that Marriott and the Coachella valley offer.

The beginning of my stay at the Renaissance Esmeralda on June 28, 2026, was anything but relaxing…read more After a seven-hour drive, I arrived at the hotel looking forward to taking a shower and getting some much-needed rest. Unfortunately, while I was showering, I noticed that the water was not draining. Because I was so tired, it took me a moment to realize that my feet were standing in several inches of dirty water. When I removed the drain cover, I was horrified to find a large clump of thick black hair measuring approximately 3 inches by 3 inches and about three-quarters of an inch thick blocking the drain. I immediately got out of the shower and thoroughly washed my feet, but by then I felt physically ill. I went to the front desk to explain what had happened. The staff seemed less than sympathetic and offered me two options: move to a room that was not as nice as my current one or wait for housekeeping, although they could not tell me how long that would take. I explained that I simply wanted to take another shower as soon as possible and asked if housekeeping could be expedited. My request appeared to inconvenience them, despite the fact that I remained calm and courteous throughout the conversation. When housekeeping finally arrived, the experience became even more disappointing. The housekeeper came without any cleaning supplies. Instead, she picked up one of the washcloths from my bathroom and used it to wipe away part of the hair. No disinfectant or cleaning products were used. She then looked at me and, in a rude tone, asked, "Is that all you need?" I was completely shocked by both the lack of professionalism and the absence of any attempt to properly sanitize the shower. Fortunately, I had taken several photographs of the hair before housekeeping arrived. I returned to the front desk and showed the pictures to another guest relations employee, whose reaction confirmed that my concerns were justified. She immediately called over the manager on duty. After seeing the photos, he apologized and offered to move me to a pool view room with a larger balcony than my other pool view room, which I appreciated. However, by that point the damage had already been done. I was still nauseated from having unknowingly stood in filthy, backed-up water containing someone else's hair, and I was emotionally drained after what should have been a relaxing start to my trip. After such a long drive, this was the last experience I expected, and it significantly impacted my impression of the hotel. I hope this experience is taken seriously, not only because of the obvious sanitation concerns, but also because guests deserve to be treated with empathy and professionalism when issues like this arise. I sincerely hope steps are taken to improve both housekeeping procedures and customer service so that no future guest has to endure a similar experience.

Last minute trip to Palm Springs, and we needed a place to stay nearby that was literally just a…read morefew minutes away from the arena . My guest and I were very satisfied with our stay. The rooms were clean, the property was quiet, and the staff was friendly. Everything was well maintained. We would definitely stay here again.

I had a great stay at this Hampton Inn, the staff was excellent and made me feel welcomed. They…read morewere friendly and asked how my stay was many times and offered help with anything I needed. They also had cookies and fruit in the lobby daily to enjoy. The hotel itself was going through a refresh on the exterior when I was there, but they worked during the day and there was minimal noise, they did a great job with managing the disruption. My mini fridge also decided to start defrosting while I was there, but the staff quickly came and took my fridge and replaced it right away, great service. This location has been going through an update and is mostly updated, for example, the shower was not updated, but the bathroom was. Some details in the room as well, the deck and tv stand was older, but not a big deal, very comfortable and nice. They have a microwave, coffee and mini fridge in the rooms as well. The gym here was very good, although a weird setup, there is the main room with cardio, medicine balls, kettle bells, etc. which at first I thought was all they had, then as you walk in, there is another smaller room that had a record weight machine, dumbbells and a bench, was so happy to see that. Had everything I needed and perfect for working out while traveling. They had a robot named "Chappie" that goes around the property as well, I always like seeing that. They also had a beer tap in the pantry, that was being serviced unfortunately, but you are able to serve tap beer for .45 cents an ounce, Stella no less. First time I had seen this and I hope it is going to be set up in all locations. They have free parking and complimentary breakfast as always, which makes this a great value for a nice comfortable, clean and updated stay. Enjoy!