1. The Inn at Deep Canyon

    1. The Inn at Deep Canyon

    0

    Palm Desert, CA

    Cancel

    Open app

    Search

    The Inn at Deep Canyon

    3.8 (156 reviews)
    ModerateHotels
    Open Open 24 hours

    The Inn at Deep Canyon Photos

    You might also consider

    Recommended Reviews - The Inn at Deep Canyon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Comfortable King Sized Bed!
    Benjamin C.

    Shhhh! This is the best kept secret in Palm Desert! My wife found a great rate for this extra large room right off of Highway 111, just around the corner from El Paseo. We loved the bed because it was oh so comfortable! The amenities included a mini fridge, a cute coffee maker, and a microwave. The pool and jacuzzi were right outside of our room, and the temperature was just right. The bathroom was large and the shower and bathtub were spacious. Plus, the Inn has a small cafe that serves breakfast burritos and coffee. If you are looking for a nice place to stay in Palm Desert, check out The Inn!

    Room

    I told the man at check in that I have never had such a positive experience with a hotel stay. And now I tell all who read Yelp reviews- This motel was a wonderful weekend holiday destination.

    Pool area
    Asim S.

    We stayed for a night and it was a perfect place for our family. The pool was clean and nice. There is no child safety gate for little ones so be aware. Staff was great. Especially Bobbi Jo. Great customer service.

    Room 116 - King standard - great looking fireplace, but it wasn't working.
    Jaye J.

    Arrived around 3 p.m. to check in. Kevin checked us in. Great guy. Gave us Room 116 by the pool. Huge room with a fridge and microwave. Very comfortable bed. Free parking on the property. When we returned that night, all of the parking was full, but there was street parking. Easy. This is a very reasonably priced motel. Well cared for by Kevin and staff. Viviana checked us out. She was great, too. For such a great price, you can go have breakfast at any of the local eateries.

    The toilet worked just fine, but there was a tiny piece missing.
    David S.

    Is The Inn At Deep Canyon a decent place to stay? Yes. Is it more affordable than staying at a resort hotel? Absolutely. Could my stay have been better? Definitely. I came to town for a wedding and spent three nights here. Kevin was very friendly; he called me the day I was scheduled to arrive to ask if I had an ETA. When I checked in, he offered to upgrade my room for a small cost. I was there alone and didn't need much, so I declined. The bed was comfortable and I slept fairly well each night. I remember a dog barking early one morning, but overall, I had a quiet stay. I used the pool and hot tub a couple of times, which are always a nice plus while traveling. So why am I giving The Inn At Deep Canyon just three stars? 1) There is no continental breakfast, which is advertised on Yelp (See photo.) I asked Kevin about this; he let me know that they stopped because of COVID, and when they brought it back, no one showed up, so they ended up throwing out eggs and orange juice, etc. every day. As a person who hates food waste, I can appreciate stopping this practice. They should 2) The bathroom had a number of bluish spots on the wall. I went to the front desk the next morning and showed Kevin a photo. (See photo.) He thought it was a cleaning supply and offered to have housekeeping come check it out. I accepted the offer and thanked him, but no one stopped by over the following 48 hours. I hope they cleaned it better for the next guest. Also, it wasn't a problem, but the toilet was also missing a piece. (See photo.) 3) There was nowhere to fill up water, which I would argue is pretty important in the desert. The water from the bathroom sink had a distinct smell of sulfur and was not appealing. There is bottled water for sale at the front desk, but there should be another option. 4) There were an awful lot of hairs on one of my pillows. (See photo.) No, thanks! 5) I didn't lose any sleep over it, but I saw a cat drinking out of the pool. (See photo.) I'm not sure if it was a stray or if it belonged to another guest. P.S. Make sure you choose the address on Abronia Trail in Google Maps. I first drove to a location on California Drive -- maybe an old address? When I didn't see a sign for The Inn At Deep Canyon, I called and Kevin let me know the correct address.

    Trash and booze bottles left around the pool
    Tish A.

    Seriously, if I could give NO STARS, I would. Worst night I have ever spent in a hotel, ever! The room was not clean when we checked in (there was someone else's trash in the garbage cans and a used glass on the night stand, as well as dirty dishes in the cabinet!). There was an all-night, loud pool party and all the rooms are around the pool. When I called the night phone number, to ask if they could get the party to be quieter, so we could sleep, at 2:30 a.m., the voice-mail came on and said the mailbox was full and hung up. The night manager called me back at 3 am and told me the he couldn't really do anything about the noise (?!?). The next morning, there were empty booze bottles and garbage all around the pool area (even though no one is supposed to have any glass around the pool). I went into the office to complain, the person at the desk had nothing to offer me, not even an apology! Do yourself a favor and stay somewhere else! What a dump!

    Queen size bed in a nice room

    See all

    3 months ago

    Helpful 3
    Thanks 1
    Love this 4
    Oh no 0

    6 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Leo B.
    27
    259
    216

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 3
    Thanks 1
    Love this 1
    Oh no 3
    Photo of Anna T.
    227
    27
    4

    1 year ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Beth S.
    39
    32
    4

    1 year ago

    Old and smelled of Fabuloso. Blood on the floor and wall of the lobby. Kevin was fabulous and friendly but we couldn't stay.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L J.
    0
    26
    3

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jaye J.
    16
    73
    25

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mandi O.
    50
    24
    39

    1 year ago

    Fun and relaxing time. Pet friendly with a fee of course. Sexy night life;) I would definitely recommend this for a younger couple!

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 4
    Thanks 2
    Love this 1
    Oh no 4
    Photo of Tish A.
    70
    73
    8

    4 years ago

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Kevin J.
    176
    100
    321

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 2

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Shana P.
    162
    67
    54

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L J.
    0
    2
    1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of B N.
    0
    16
    1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gus T.
    0
    26
    31

    3 years ago

    Super customer service. Room was ready at noon so we could swim all day in the salt water pool. Very clean spacious rooms. Loved it

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    6 years ago

    Helpful 7
    Thanks 1
    Love this 4
    Oh no 2
    Photo of Ray O.
    0
    83
    21

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Ask the Community - The Inn at Deep Canyon

    Can dogs go in the pool?

    Ahh. No. Disgusting

    How deep is the pool?

    At its deepest, I believe it's 6 ft. The deep part is in the middle of the pool.

    View All 3 Questions

    Review Highlights - The Inn at Deep Canyon

    Stayed for a few nights so the little kitchen helped save money.

    Mentioned in 3 reviews

    Read more highlights

    You might also consider

    JW Marriott Desert Springs Resort & Spa

    JW Marriott Desert Springs Resort & Spa

    (1.8k reviews)

    $$$

    Soooooo. 5 stars with a caveat. You're gonna pay... and pay.. nothing here is inexpensive. But if…read moreyou have the extra $$ it's worth every penny. So what differentiates this from other Palm Springs area resorts? The service, by far. The property is phenomenal and the upkeep and maintenance is good, on par with other places. For example, at the pool, we found straws from the previous guest, etc. not a deal breaker, but something to observe. But everyone I interacted with genuinely seemed like they wanted us to have a good time. If it was fake, it was very good acting. From the valet to check in, amazing! Javier checked us in. 7 out of 5. Stress free. The pool area, 8 out of 5. Off the charts. Attention management: I stay at a lot of hotels and resorts. And though I'm sometimes overly generous with my ratings, I can honestly say Dru is the best server I've had, ever. She should run the joint! I wish I could give her a raise. Evan was pretty bad ass too and should be commended! Will I be back? . Amazing place. Food is good, but avoid the breakfast buffet at Rockwood. $40 for powdered eggs is no bueno! Other than that, you'll love it here!

    We stayed at the JW Marriott Desert Springs Resort & Spa over the Fourth of July weekend, and…read moredespite how busy it was, the resort handled the crowds really well. The staff was attentive, and everything felt well organized. We had dinner at Aquifer65 & JW Sushi Bar one night, and it was fantastic. We also enjoyed dinner at Mikado Japanese Steakhouse, where the hibachi experience was both entertaining and delicious. The rooms are a bit underwhelming compared to the rest of the property, but the overall experience more than makes up for it. The pools, grounds, and amenities make this a great place to spend a long weekend. I'd definitely recommend staying here--just be prepared if you're visiting in the summer. The 104-degree desert heat is no joke, so plan on spending plenty of time in the pool and staying hydrated!

    The Westin Desert Willow Villas, Palm Desert

    The Westin Desert Willow Villas, Palm Desert

    (512 reviews)

    $$$

    I recently stayed here with a group of friends on a girls' getaway and had a wonderful experience…read more The highlight of my stay was an employee named Edgar Contreras. I accidentally dropped one of my earrings down the bathroom sink drain and was convinced it was gone for good. I reported it to the front desk and hoped for the best. When we returned later that day, I was thrilled to find my earring safely waiting in the room along with a note from Edgar. He took the time and effort to retrieve it, and I was incredibly grateful. What could have been a disappointing vacation moment turned into a great memory because of his kindness and willingness to help. Employees like Edgar make a real difference and are a wonderful reflection of the level of service provided here. Thank you, Edgar, for going above and beyond!

    Our stay began on June 16th at 4:00 PM. Upon arrival, we waited in line to check in. Prior to our…read moretrip, my husband had made several attempts--over the course of months--to upgrade our reservation to a two-bedroom unit. Each call to the 1-800 number involved wait times exceeding 45 minutes, but we were consistently reassured that an upgrade could be accommodated upon arrival. Unfortunately, this was not the case. At check-in, the front desk informed us they could not assist and directed us to contact the 1-800 number again. After doing so, we spoke with a representative who reviewed the notes from our previous calls and confirmed that an upgrade should be possible. We were advised to request a manager upon returning to the desk. However, after waiting in line again and explaining the situation, the manager declined to come out and instead relayed through staff that the last two-bedroom unit had already been taken. As a family of five, a one-bedroom was not suitable, but we decided to move forward and make the best of the situation. Upon arriving at Building 6, we were immediately concerned by the condition of the property. The stairwells had visible cobwebs and scattered trash, giving the impression of poor upkeep. When we entered the unit, it was clear the space was not well designed for comfort. The living area was cramped due to excessive, unnecessary furniture, and both the living room and bedroom felt tight and poorly arranged. The bathroom was adequately sized but only had a single sink. The shower/tub leaked water, and the shower curtain appeared insufficient, which likely contributed to visible water damage. There was also noticeable mold and general uncleanliness in the bathroom. The carpeting throughout the unit appeared heavily soiled. The pool experience was also disappointing. The property advertises multiple pools, including two with water slides. On our second day, we attempted to enjoy these amenities, only to find that one of the main pools connected to a slide was closed, with assurances it would reopen the following day. At the main pool, we found the patio furniture in poor condition--cushions were torn and visibly dirty--and the pool water itself appeared unclean. Additionally, there was ongoing construction nearby, which disrupted the environment and required guests, including my daughter, to repeatedly accommodate workers passing through. We moved to a quieter pool area, which was somewhat better, but the water still appeared less than clean. On the third day, the previously closed pool remained unavailable, adding to our frustration. We eventually found another pool area that was better maintained, with cleaner seating. Food service was also inconvenient, as everything had to be ordered through a mobile system with no traditional waitstaff, which made the experience less enjoyable. Other issues included receiving extra blankets and pillows delivered in trash bags, which felt highly unprofessional. The pull-out sofa bed was in poor condition, with torn bedding and what appeared to be stains on the mattress. Overall, after four days, we were ready to return home. This was one of the most disappointing stays we have experienced. The lack of cleanliness, poor maintenance, and unresponsive customer service made it difficult to enjoy what should have been a relaxing family trip.

    Grand Hyatt Indian Wells Resort & Villas - Guest Room

    Grand Hyatt Indian Wells Resort & Villas

    (923 reviews)

    $$$

    Came for a weekend getaway in June with my family of 3. Upon arrival, you notice immediately the…read morehotel is beautifully maintained. You have the option to valet or self-park, either way you'll be paying for overnight parking. Check-in was a breeze and our room was larger than we expected and clean. I booked here because I have a toddler and knew they had a splash pad, lazy river, wading pool, and other regular pools. The first day we got to the pool around 3 and finding chairs in the shade next to each other was easy. The next day was a different story. Guests will go out to the pool first thing in the morning to lay out their towels and then leave it unattended for hours on end. We also noticed the pool looks great in the early part of the day but by the late afternoon the pool is murky. I get it, that's going to happen when there's that many people using the pool but still. I only recommend this hotel to young families. I couldn't imagine coming here with just my husband. There are kids everywhere. They dominate the pools and you'll see them running through the lobby and down the halls. None of this bothered us with our toddler and like I said, I booked here knowing what I was getting. This is solely a warning. Don't book a romantic couples getaway here thinking it'll be relaxing. Stick to the boutique hotels!

    unfortunately, the experience was far below expectations--especially considering I paid over $1,000…read morefor two nights. The hotel feels very outrageous for two nights. I spent $1000 on top of that we have a $45 valet fee for every day and poorly maintained. The rooms were not clean upon arrival, and overall cleanliness throughout the property was lacking. To make matters worse, the air conditioner did not work and our room was at 78° and I called the front office and no one ever came up which is unacceptable at this price point. The pool area, which is supposed to be one of the highlights of the hotel, was also disappointing. The water did not appear clean, no where is the waitresses to come to our pool after we spent over 1000 for the weekend. For the price charged, I expected a much higher standard in terms of cleanliness, service, and overall upkeep. Unfortunately, this was not the case, and I would not choose to stay here again.

    Omni Rancho Las Palmas Resort & Spa - Azure Pool

    Omni Rancho Las Palmas Resort & Spa

    (1.4k reviews)

    $$

    One of my favorite resorts to stay at in Palm Springs…read more This property is so beautiful and welcoming! I love how once you check in, you are welcomed with water, welcome drinks, and if different social events. This may I came during Mother's Day and they offered free cocktails and bites. The rooms are huge, and the views are amazing. I had a view of the golf course. Besides that there are multiple pools; adult, the regular pool and splashtopia (lazy river and slides). What's nice is that during summer nights they have movies by the pool. There is also a gym, few restaurants, and tiki social. There is free parking as well as parking for the guests. Wonderful stay with your loved ones, friends and or family.

    I've always heard great things about this Omni location. I finally stayed here a couple weekends…read moreago for a couples getaway. The bell man was friendly and helpful. Check-in was quick and easy. The grounds are lovely and beautiful. Our room was spacious, large and nice. Since we didn't have kids with us we stayed at the adults only pool the entire time. It was great; calm and quiet with no rowdy kids splashing all over the place. I do have a big gripe though. The first night we arrived (Saturday around 5pm) we immediately went to the pool to cool off, chill and relax after being out all day. The pool area was a MESS. Quit gross and a turnoff, actually. Trash all over the place. Empty cups and cans and used plates of food. Not one employee came in there the entire time. We were ready to spend money too. She/he could've made some nice tips. There were other adults in there too wanting service and made the same comment as us. There were also zero towels left to use, just dozens of used ones all over. I give this place 3.5 stars. I will not stay here again. I will continue to stay at the resort we usually go to.

    Holiday Inn Express & Suites Palm Desert - Millennium - Lobby and indoor breakfast dining area

    Holiday Inn Express & Suites Palm Desert - Millennium

    (50 reviews)

    $$

    Admittedly, I am a bit of a hotel snob and usually steer clear of freeway side national brands. I…read morehad originally booked a more local, mid-century style spot, but after reading review after review that kept getting worse, I pulled the plug and pivoted to Holiday Inn Express & Suites Palm Desert - Millennium. Great decision. This is a newer property and it shows. Everything felt clean, modern, and well kept. My room was quiet, comfortable, and exactly what I needed. The air conditioning gets seriously cold, which is a big win out here. Beds were comfortable, and the mini fridge was actually spacious enough for drinks and snacks, which is not always the case. I used the pool a few times. It is decent, though there is not a ton of shade and the metal chairs get very hot in the sun, so just be aware. Breakfast is included and offers plenty of options to get your day started. It is not trying to be anything fancy, but it is more than sufficient and better than expected for this category. Location wise, you are a short drive, about 15 minutes, from El Paseo, but there are several walkable dining options nearby that are better than average. All in, I really enjoyed my stay and found the rates to be very reasonable. I will gladly give credit where it is due. I would absolutely stay here again and even signed up for IHG rewards because of it. 5 stars.

    Hotel charged credit card MORE than the confirmed fixed -2- night rate, Tuesday & Wednesday…read more Billed our credit card for TWO different nightly room rates, contrary to our authorized reservation. Also, the term "suites" is pat of the business name, the marker on the building and everywhere else. Hence, we relied upon having a main room PLUS a distinct and separate room. Contrary to the above identities, and advertising, we discovered after checking in, there is only 1 room, and it definitely was NOT a "suite." They subsequently sought to explain their single room is comparable to accommodations that only use the terminology "suite" for a distinct and different room because Holiday Inn Express and Suites has a sleeper-sofa in their single room.

    Sands Hotel & Spa - Massage room

    Sands Hotel & Spa

    (251 reviews)

    I took a mini roadtrip at The Sands Hotel for a birthday getaway, and the team made sure I felt…read morecelebrated and well taken care of from start to finish. The customer service is outstanding!!! I had a minor scheduling issue, and Summer went above and beyond to make everything right. She was thorough, professional and prompt. Her kindness made all the difference I visited on a Tuesday, and it was peaceful and perfect for relaxing by the pool with a good book. A special shoutout to Trinity, the pool attendant, who was such a sweetheart and incredibly attentive. She even surprised the pool guests with a complimentary round of shots, which made the afternoon even more fun! Also love the complimentary sunscreen and after-sun gel poolside, and the food and drinks were both delicious and beautifully presented. If you're looking for a quick escape with exceptional service, a relaxing atmosphere, and people who truly go the extra mile, do yourself the favor and go The Sands Hotel. I can't wait to come back, found my new happy place!

    I had such an amazing experience at Sands Hotel & Spa that I felt like I had to share every detail…read more From the moment I walked in, the atmosphere was absolutely stunning modern, vibrant, and effortlessly relaxing. But what truly made my stay stand out was the exceptional service, especially from Summer at check-in. Summer went above and beyond to make sure everything was perfect from the start. She greeted me with such a warm, genuine smile that instantly made me feel welcome and taken care of. You can tell right away when someone truly enjoys what they do, and that was exactly the energy she gave. She didn't just rush through the check-in process she took her time to explain everything clearly, from the amenities to the spa services, and even gave personalized recommendations that made my stay so much better. What really stood out was how attentive and detail oriented she was. She made sure my room preferences were met without me even having to ask twice, and she answered all my questions with patience and professionalism. It felt less like a standard hotel check-in and more like a personalized concierge experience. That level of care is rare and honestly set the tone for the entire visit. The hotel itself is beautiful clean, stylish, and peaceful but its employees like Summer who truly elevate the experience. She made me feel valued as a guest, not just another reservation. Because of her, I would absolutely return and recommend this hotel to anyone looking for both luxury and outstanding service. Thank you, Summer, for making my stay unforgettable!

    Renaissance Esmeralda Resort & Spa, Indian Wells

    Renaissance Esmeralda Resort & Spa, Indian Wells

    (928 reviews)

    $$$

    We've stayed at the Renaissance Esmeralda Resort & Spa several times, and it has become one of our…read morefavorite family getaway destinations. In fact, spending the 4th of July here with our kids has become a tradition that we all look forward to every year. The resort is absolutely beautiful, with breathtaking mountain views, towering palm trees, and a gorgeous pool area that feels like a tropical oasis. The waterfall features are so relaxing, and there are plenty of lounge chairs to spend the day soaking up the sun. The pool is perfect for both adults and kids, making it easy for everyone to have a great time. One of the things we love most is that there's always something to do. Between the pool, cornhole, foosball, ping pong, and all the open spaces to relax and spend quality time together, our family is never bored. In the evenings, we love hanging out around the outdoor seating areas and simply enjoying the beautiful resort grounds. The rooms are comfortable, the property is well maintained, and the staff has always been friendly and welcoming. Every visit has been filled with wonderful memories, and that's why we continue coming back year after year. If you're looking for a relaxing, family-friendly resort in the Palm Springs area, I highly recommend the Renaissance Esmeralda. It's become one of our favorite traditions, and we can't wait for our next stay!

    The beginning of my stay at the Renaissance Esmeralda on June 28, 2026, was anything but relaxing…read more After a seven-hour drive, I arrived at the hotel looking forward to taking a shower and getting some much-needed rest. Unfortunately, while I was showering, I noticed that the water was not draining. Because I was so tired, it took me a moment to realize that my feet were standing in several inches of dirty water. When I removed the drain cover, I was horrified to find a large clump of thick black hair measuring approximately 3 inches by 3 inches and about three-quarters of an inch thick blocking the drain. I immediately got out of the shower and thoroughly washed my feet, but by then I felt physically ill. I went to the front desk to explain what had happened. The staff seemed less than sympathetic and offered me two options: move to a room that was not as nice as my current one or wait for housekeeping, although they could not tell me how long that would take. I explained that I simply wanted to take another shower as soon as possible and asked if housekeeping could be expedited. My request appeared to inconvenience them, despite the fact that I remained calm and courteous throughout the conversation. When housekeeping finally arrived, the experience became even more disappointing. The housekeeper came without any cleaning supplies. Instead, she picked up one of the washcloths from my bathroom and used it to wipe away part of the hair. No disinfectant or cleaning products were used. She then looked at me and, in a rude tone, asked, "Is that all you need?" I was completely shocked by both the lack of professionalism and the absence of any attempt to properly sanitize the shower. Fortunately, I had taken several photographs of the hair before housekeeping arrived. I returned to the front desk and showed the pictures to another guest relations employee, whose reaction confirmed that my concerns were justified. She immediately called over the manager on duty. After seeing the photos, he apologized and offered to move me to a pool view room with a larger balcony than my other pool view room, which I appreciated. However, by that point the damage had already been done. I was still nauseated from having unknowingly stood in filthy, backed-up water containing someone else's hair, and I was emotionally drained after what should have been a relaxing start to my trip. After such a long drive, this was the last experience I expected, and it significantly impacted my impression of the hotel. I hope this experience is taken seriously, not only because of the obvious sanitation concerns, but also because guests deserve to be treated with empathy and professionalism when issues like this arise. I sincerely hope steps are taken to improve both housekeeping procedures and customer service so that no future guest has to endure a similar experience.

    The Inn at Deep Canyon - hotels - Updated July 2026

    Loading...
    Loading...
    Loading...