Bob and his crew are the best. I have been working with them for over a year now and they have been nothing but supportive and responsive and do top-notch work. They are very very busy which I take as a good thing and it's difficult to find very knowledgeable and supportive and friendly contractors so I consider myself very lucky to have found them. They are valued members of My Tiny Creekside Retreat's team. read more

Cascade Electric - the back of a home with a covered porch - Electricians Near Me - Kelso, Washington

We had an emergency situation with our water heater and could not leave our water on without severe leaks. Our home warranty dispatched this company to fix it. I'm not going to lie. I looked up reviews and was a little nervous. But I have to say Bob came out after hours and stayed late making sure it was fixed so we could have water. I am very impressed and our experience was great! read more

They failed to diagnose the leak after cutting a hole in the ceiling. They asked us to monitor it. The leak recurred the same day and I let them know. Fast forward two weeks and they are yet to return. I have asked home warranty to assign a different provider and would never use cascade again. read more

I called about a problem with the flow of my water last Friday. Spoke with Bob. Never set up an appointment with him and he showed up at my house unannounced on Monday. I of course was not home. He called me 16 times back to back within a 15 minute period. I was in class for work so I could not answer. Today he has called me a total of 14 times. So a total of 30 calls in less than 24 hours. I told him that I could not talk because I was in class to which he replied to give him a call when done. He then proceeded to call me again a few more times. I'm over it. I'm writing a report to the BBB and I have blocked his phone calls. If he shows up at my house again, I will file trespassing charges or will let me dogs handle him. I already gave him a warning. I will be using a different contractor. Avoid unless you like being harassed. read more

Took 5 weeks for a 30 minute job, and then charged $379, only $30 materials. Tried to resolve the issue by phone, so negative and rude I finally just hung up. read more

After a small electrical fire that started in a light switch, we requested repairs, we can't use several other outlets and lights until the repair is made. We got a call on a Wednesday saying they might have someone in the area on Friday, we're 22 miles away from their location. No one showed or called Friday. So I call the next week and was told we would get a call when someone was in the area. 6 weeks pass without a word. So I call again, and was told our repair was NOT a priority and would only be addressed when someone was in the area, but currently no one was scheduled. I was then told, customers have been waiting over 6 months to be scheduled. Customer service is terrible and they provide zero communication. read more

I bought a cabin in Castle Rock and it needed the electrical service / box upgraded, among other work. Cascade charged a very reasonable price and did an amazing job. They charge for the initial visit, but are super knowledgeable in all the important ways, so it was worth it. Bob had creative solutions for every problem I could come up with, and he was even able to rebuild the old water heater on the property (saving me a bundle). Their *awesome* customer service and creative approach to every aspect of the several projects that I worked with them on is impressive. I feel fortunate to have connected with them. read more

Worst customer service ever. One star is too high for this company. They accepted a contract from American home Shield to install a JennAir range. We called when the range was delivered. And I did ask about coming out today, which they could not do and that is understandable. But they refused to give us a day and time that they would do the install. Best we got was "I'll call next week sometime when I am in the area" . After complaining about them to American Home Shield, they decided that they were not qualified for the install. Just like other recent ratings from Brett W and Jordan S. Do not use these rude people. read more

13 reviews rated at 1 star and only 2 positive needs to tell you something about this company. I had a water heater problem, charged more than a new water heater to even come out, did nothing, left and same problem happened again. Good news I explained the problem to the manufacture about the poor knowledge and service of "CASCADE ELECTRIC" and was credited for a new water heater. If you are considering using this company please take the time to read the reviews, it will save you time, money and grief. read more

Been waiting about a week for our appointment today. Was given a guarantee arrival time of 10-2 to access our plumbing needs and never showed up. My wife called to be told their technician had to go to a separate emergency for a family without water. We were never called or alerted they would not be showing up to our appointment. They only offered to reschedule us with our already booked schedule. Yea we will reschedule; with another company! read more

Cascade Electric, Kelso, WA, did the wiring design and installation on our new house construction back in 2009. Excellent design, everything to code, quality fixtures, professional job. Thirteen years later and have never had any problems. In 2016 my wife and I decided we wanted back up emergency power to run our well and lights if ever needed. I decided to buy a generator to run off our tractor power takeoff from a Baumalight distributer, but the cord wasn't long enough for my application. I called Cascade Electric to get power from the generator safely to an outdoor hook up via a longer heavy duty outdoor cable with connectors on either end. They provided exactly what I needed. We have never had to use back up power, but it is ready if ever needed. Cascade Electric has provided me with quality professional electrical work that meets code and gives me peace of mind. read more

Worst service ever! Did not have all equipment necessary! we even had to go to hardware store for the equipment missing for him! Was helping to get the work done sooner but he was so rude and yelled like I was his employee not the customer that I was! When we left to get the equipment he also left saying he still needed more equipment and left for two hours which he charged us for! At the end he didn't even complete the job! He made it worse and i had to contract a new electrician to fix the problems that he made! Didn't even want to take responsibility for his error! I will never use their services again and I would never recommend them to anyone. BEWARE- after writing this review they are now seeking revenge! Very childish and unprofessional! This just shows what kind of company they are. read more

From start to finish Cascade electric has amply demonstrated their professionalism, skill, and superb customer service. Our recently purchased home was found to have quite a few troubling wiring issues that were making it impossible to properly cool the house during one of the most intense heat waves in Washington history. Cascade responded to our call promptly and quickly identified the problem and proposed a solution in line with our needs and budget. They then quickly carried out the work to help ensure that we could properly cool our home by adding in new circuits to run the air conditioners. To make it even more impressive they did all of this on the hottest day of the year (117 degree) and completed it all in that single day saving us from suffering in the terrible heat. Cascade is not only a superb company for all of your plumbing and electrical needs but are actual lifesavers. They will be our go to for all future electrical and plumbing needs, highly recommend them to all! read more

Ernie W I needed a licensed electrician to fix some reversed polarity issues and a bad GFIC outlet to satisfy a home inspection on a house my wife is selling in Kelso. I called Cascade on Saturday and spoke with Bob. He got on his motorcycle and was at my house in 20 min. The repairs were completed quickly, friendly and with a high degree of professionalism and at a very fair price. I also got some good advice on some plumbing issues I wasn't sure about. I highly recommend Cascade Electric to everybody and I plan to use them again for the plumbing problem. Sheena was very helpful in discussing the plumbing and arranging a time and day to take care of that issue also. Thanks Bob and Sheena! read more

Bad service. They took my money $1093 dollars. I never finish their job. The worker only come for 1 hour and charged $1093. We have to call different company and got fix for $250 dollars. You need to pay me back or I will report the BBB read more

I needed a plumber immediately due to an unidentified leak when the water to our house was turned on at the street. Bob answered and was very knowledgeable and efficient with time, giving me realistic parameters for his availability. I was then transferred to Sheena in the office where she kept me aware of the progress. By the end of the same day, I contacted them, my plumbing issue was diagnosed and solved. I'm very pleased. Thank you so much! read more

They left us hanging without water, didn't do any work, and still got paid by our warranty. NOT OKAY. We had a plumbing issue in our new home and filed a claim on our new home warranty through Fidelity. Fidelity Home Warranty Dispatched Cascade Plumbing and electric. An Elderly fellow came in. We showed him the leaking pipe under the Kitchen sink, and then showed him our sump pump we were also having issues with. He went out to the back porch, took one look at the sump pump then told us he had never seen one before and didn't know "Anything about it", and left the house. We thought he was just grabbing some tools and coming back in until we saw his truck leave. He looked confused and disoriented, which left us confused. I tried calling Cascade, got their voicemail and asked someone to please call us back because I think there was some confusion somewhere, and that we were also worried about the guy as well. No call back, nothing. We called back the home warranty because they closed out our claim. I asked them why, and they said that they got a report from Cascade electric that "The homeowner had asked the plumber to leave and did not want the plumber under the house" . This is 100% false. We never asked the rep to leave, we never refused him to go under the house. We had to pay $3,000 for another plumber to come out and fix it. Cascade never returned out calls. The guy left our home, and told his dispatch that we asked him to leave. WE HAD NO WATER. WE NEEDED HELP AND THEY LEFT US HANGING AND DIDN"T REPOND TO OUR CALLS. read more

Very unprofessional and rude, would not ever do business with them in kelso. Don't bother

Hired him to perform a home inspection and provide estimates because I needed someone next day for quotes for bargaining a purchase price on a house I was interested in buying. Keep in mind I'm a supt. For a commercial general contractor so I already knew for the most part what was wrong with the house. I would never hire this guy again period end of story in my opinion he isn't even qualified to oversee paint dry. Not too mention he charge $650 for maybe a hour of work and I had to tell him everything that was wrong and what I wanted him to quote. Talk about having to do the guys job for him. Then I wanted to get a quote for damages in the crawl space and he then proceeded to tell me he was only there for the electrical and got all loud about it in front of my realator. So I called him out on being a general contractor and if he's a general contractor he should do it. Needless to say he quoted it. Long story short don't waste your time keep looking if I didn't need those estimates that day I would have fired his ass pathetic excuse for a company. read more

Cascade and Electric has been our go to Electric and Plumbing contractor for big and small projects. Their professionalism is unmatched. Bob is very upfront and honest which I truly appreciate. read more

Started off good, but it went downhill from there. I will say, Sheena in the office was very nice. Main Issues: 1. Hired them on a time and material basis because Bob said that would be more affordable than a bid and that for service work they preferred to work that way. Upon job completion, he flat out refused to provide a "priced" itemization of the cost. All I got was a list of tasks done that he tried to pass off as a itemization. Not even a simple hour total or total of materials. Best he told me was "a couple thousand of materials..." He simply refused to provide more. That alone is unacceptable and not consistent with contracting standards. Itemization goes hand in hand with time and materials. 2. ) General workmanship -started off well with installing a bathroom subfloor, but subsequent work (molding, baseboards, vanity installation, minor fixture electrical) were fair at best and some not properly completed, requiring hiring a 3rd party to redo some parts of it. Some of the work was good and Sheena was polite, but the majority was of marginal quality, and the lack of professionalism was inexcusable. read more

I called Bob with a plumbing issue with my tenants toilet. They were great coordinated with my tenants and made the problem stress free for me. I had called other plumbers and was told it would get fixed just to never hear from them again. I will call them first next time. Thanks Cascade read more

Heard they did good work but could not get past Bob'a rudeness and lack of customer service skills to inquire about obtaining services.

I was recommended to this company by another professional so I had no knowledge of this company prior. I would not recommend this company though for multiple reasons. A few of these reasons consist of their wacky 3 types of service... 1. Emergency (when we feel like it or a spot opens up) 2. Expedited (2-5 days as we see fit in our schedule) 3. On the books (7-10 days from when you call.) Of course all three of these types of service consist of different costs and a credit card is required on file before anything is done, with no quote or knowledge of the final cost until they charge your card!! So ok Emergency it is.. then 48 hours later no response, lets move to expedited since it doesn't appear to be an Emergency.... Wait, Wait, Wait!! Finally, Bob, the owner is extremely rude. How he stays in business is beyond me. He could learn to take some customer service classes since he clearly has taken the electrical and plumbing side. We received service costing us thousands of dollars and it still is not fixed. If he finally fixes it, because you know him coming out is reliant on his schedule, then I will never do business nor recommend this company again. Beware when you are desperate regarding your plumbing and electrical in your home. It is okay to be picky and do some research instead of going with the first guy who says he can help you. read more

Cascade was called out by our home warranty program for a water heater that kept kicking the breaker box off. The only reason this is not a 5 star rating was because of their timing/availability. They only come to the Vancouver, WA area on Tuesdays. Other than that, they were great to work with. The dispatch person was very friendly. Bob, the owner, came out and worked on the problem. He was great at communicating with us on what was done to resolve the issue, too (replace some fried wires, etc.). We'd recommend Cascade! read more

Horrible Service!! We've had one guy come out to my place of work a number of times for the same problem. He's rude and talks down to us. Maybe because we are a group of women. But since we work for a corporation he gets paid whether or not he does his job. We've asked for him not to be sent out a number of times, yet they keep sending him. He argues at us when we explain what is happening and short of calling us stupid he makes us feel about 2 feet tall. Just a horrible person and the company needs to get rid of him or at least send a different person. read more