Signed up yesterday with Cascade Networks because of the slow internet here on Puget Island. They came out and installed a line-of-site mini-dish and told us we might not get the promised 20Mbps, but only 13Mbps. We were replacing slow century link internet which was 10Mbps. So we spent over $300 buying a really good router and today we have internet that is far slower than what we had previously. The speed test shows our download speed is 3.24 Mbps and our upload speed is 11.23Mbps. The stability is -112%, which I assume is awful. Yes, we plan to ask for a refund. We know what they are going to say; we didn't actually promise you 20Mbps, we promised "up to" 20Mbps. We are paying $55 per month for the worst available internet service. Tomorrow, I'm calling Skomakawa Internet Service and signing up with them to get 20Mbps for $50, or 40Mbps for $75. read more

I am in desperate need of reliable high speed Internet Service. I am in a rural area with dismal to non-existant hardwired infrastructure. Satellite has proven woefully inadequate and extremely expensive. Wireless is my only solution. Cascade Networks is the only wireless provider in the area. Test have shown I can receive an excellent signal at my location from their sites only a few miles away. When I contacted them to arrange service, they told me they will not service the road I live on. I asked for a survey and to present my proposal for connection. They said no and hung up. It seems they are not interested in new customers unless you fit a very narrow profile. Other parts of the state served by other providers use my proposed configuration all the time with excellent results. Apparently, Cascade Networks is not interested in providing actual service, but simply doing the minimum they can to stay in business. The only reason they have any customers is because they are the only game in town. If you have anything even slightly out of the ordinary, don't waste your time with Cascade Networks. read more

This service was dead in the water even before a technician had the opportunity to install the service. The lady that's responsible for customer service has no technical knowledge, was not able to answer basic questions about bandwidth and speed, and curses at customers and hangs up on them for asking for her supervisor. I would not recommend this company to anyone. My experiences emulate the local reputation of the company. Even Comcast has better customer service. read more