Wow, First of all "High Speed Internet" isn't your forte I see. Also Do you all make a Router that…read moredoesn't need to be updated as much as a iPhone updates? Mine crashes everyday. With how much we pay this should run 10x better. No wonder everyone is switching to century link. I was just now able to even write to you since my router rebooted.

Absolutely the worst internet service I have ever had. The modem/router drops out a dozen times a…read moreday. I'm afraid to fill out any online forms because there is a good chance I'll lose my connection in the middle of it. I replaced the modem with one of my own, and I still lose my connection, which tells me it's on their end. I suspect the cable infrastructure is substandard, and/or their servers are garbage. Desperately seeking a new provider now. I need the internet to do my job. Why do I keep finding myself at the library, using their internet connection, when I am paying a premium for high speed internet in my home? I would not recommend Comcast, or Xfinity to anyone, ever.

Signed up yesterday with Cascade Networks because of the slow internet here on Puget Island. They…read morecame out and installed a line-of-site mini-dish and told us we might not get the promised 20Mbps, but only 13Mbps. We were replacing slow century link internet which was 10Mbps. So we spent over $300 buying a really good router and today we have internet that is far slower than what we had previously. The speed test shows our download speed is 3.24 Mbps and our upload speed is 11.23Mbps. The stability is -112%, which I assume is awful. Yes, we plan to ask for a refund. We know what they are going to say; we didn't actually promise you 20Mbps, we promised "up to" 20Mbps. We are paying $55 per month for the worst available internet service. Tomorrow, I'm calling Skomakawa Internet Service and signing up with them to get 20Mbps for $50, or 40Mbps for $75.

I am in desperate need of reliable high speed Internet Service. I am in a rural area with dismal to…read morenon-existant hardwired infrastructure. Satellite has proven woefully inadequate and extremely expensive. Wireless is my only solution. Cascade Networks is the only wireless provider in the area. Test have shown I can receive an excellent signal at my location from their sites only a few miles away. When I contacted them to arrange service, they told me they will not service the road I live on. I asked for a survey and to present my proposal for connection. They said no and hung up. It seems they are not interested in new customers unless you fit a very narrow profile. Other parts of the state served by other providers use my proposed configuration all the time with excellent results. Apparently, Cascade Networks is not interested in providing actual service, but simply doing the minimum they can to stay in business. The only reason they have any customers is because they are the only game in town. If you have anything even slightly out of the ordinary, don't waste your time with Cascade Networks.

Excellent customer service! Thank you Christian. All of the employees at this location are polite,…read morefriendly, respectful and knowledgeable. We truly appreciate the employees at this Longview location. We were able to have everything on our list taken care of in a timely manner. I suggest visiting the Xfinity store as opposed to dealing with their online chat, email or phone-in options; which tend to be utterly frustrating and counterproductive. Great job Xfinity!

Techs have more customer service experience than the actual customer service reps Either way…read moreDom, the tech, was a super knowledgeable guy, thank you Dom.

EXCELLENT service! I stopped in with an issue (potential virus) on my phone and had a question with…read morea battery issue on my Macbook. Both were addressed promplty and with a lot of information and advice. NO CHARGE! This place is great! I recommend them hands down!!

From the owner: Expert IT Support for Your Home & Business ​Locally owned…read moreand operated, we specialize in professional IT support and repair for small businesses and residential clients. With decades of experience across a vast range of technology solutions, we are committed to getting you back up and running. ​Our Services ​Security & Protection: Industry-leading Antivirus and Anti-Malware software. ​Web Services: Custom website design, hosting, and ongoing web management. ​Data & Recovery: Professional data recovery, PC unlocking, and mobile phone repair. ​FREE E-Cycling: We offer free electronic recycling to help you safely and responsibly dispose of your old tech. ​Why Choose Us? ​We believe in the right solution for you. If we aren't the perfect fit for a specific problem, we won’t hesitate to refer you to a trusted specialist who is. Our priority is making sure your technology works, even if that means sending you to a partner in our network. ​Would you like me to help you draft a social media post or a flyer to announce the new free e-cycle service to the community?