The service was great in the beginning, which makes the recent experience even more disappointing. My child had a visit about two weeks ago, and his O-ties have already started coming off while he's brushing. At the visit before that, he was already missing some O-ties, so this seems to be an ongoing issue. Trying to get this addressed has been frustrating. When I call the office, the voicemail is full, so I can't even leave a message. Texting isn't much better--it takes about three days just to schedule an appointment, and sometimes messages are read but never responded to. It's concerning that communication and follow-up have declined so much, especially when the quality of the orthodontic work seems inconsistent. At the same time, payment is always expected promptly when we arrive. I really hope the office improves both their responsiveness and the reliability of their work. read more

Cascade Orthodontics has always treated me and my family well. I currently have 2 of my boys as well as myself in braces. The care they show their patients is immeasurable! So much so that I recommended them to my sister and nephew. That's five in total being treated by Dr. Bush. I get constant updates and phone calls if any appointment changes need to happen. Gina in billing always goes out of her way to explain the finical portion so you understand. Rico at the front desk is always so welcoming. So much so that I noticed the kids who come in the office love talking with him. The staff in the back are always so polite. Not to mention the great music. All in all I would recommend Dr. Bush and his staff because they are thorough and efficient. read more

I highly recommend this orthodontic practice! They provide exceptional care in a welcoming, family-oriented environment. Their dedication to patient comfort and personalized treatment made such a great impression that I referred my own family--now my sister is undergoing treatment as well. Outstanding service and expertise! read more

Just left my visit at the at cascade orthodontics ! I've currently been going here for the last 2+ years and it's one of the best choices I've made . My experience has been nothing but the BEST . My smile looks amazing . The staff Kolby and Rico and awesome in the front always get me scheduled no hassle! Dr bush is professional and always dressed to impress I highly recommend becoming a new patient here !!! read more

Truly the standard for orthodontic care of Washington- Dr.Bush is knowledgeable, flexible, professional, and very personable! I've had the best health care experience of my life read more

My son started with getting braces here five+ years ago. He's already done with his now. They give a discount for the siblings, which is the only reason that I stayed because I had such a terrible time with my son. This place is super inconsistent. When it was my son getting his braces done you would show up for your appointment and end up waiting 30+ minutes to go in the back to be adjusted like they had too many patients. Both of the orthodontist that my kids have seen are super kind and I have no complaints about the doctors. When the second one took over, I don't know what happened to the office staff, but they disappeared and all the sudden there was a new staff upfront. We were getting automatic appointments sent to our email for random dates and times that you didn't ask for so you would have to call and reschedule anyway. Then that changed and I noticed I wasn't getting appointments so I called asking when my child was supposed to come in for adjustments. I would call leave voicemails and not get a callback. Eventually, I got a text back from the doctor himself who was kind enough to make an appointment for me. I don't know if they were short staffed, which I understand. It's been a couple months since my child has been in there and I didn't realize that they never sent me a new appointment so now she's going on a few months without being adjusted again. At this rate she's going to have braces for much longer.‍ read more

Excellent care professional and friendly staff easy to get in for an appointment a dentist and staff that actually cares and are very interested in your care you don't just feel like a number or feel like you're going through a revolving door I recommend Dr bush to anybody that needs good dental care! read more

Hello, My family have been a client of Cascade since 2015. The old staffing and doctor were professionals. Today, the staff made my wife waiting and without anyone letting her know why she has to wait that long. The new staffing are younger and the doctor also is new. They seem to lack coordination and communication with each other. I hope the staff give more concern if they have a customer waiting. Melvin Melicano Sent from my iPhone read more

I do not recommend this place. They got a new dentist dr bush and every staff member that use to work there is no longer there. He's not caring he just is money hungry and wants to get you out his office as soon as possible. He is not concerned truly about your teeth. Me and my brother come here. We both are not happy with our braces / Invisalign treatment. Also the front desk is ran terribly. He brought his son to work the front. Very unprofessional. Ever since they got a new staff it's been horrible. I will be complaining to the business bureau about this company. Paid a lot of money for them to do a horrible job. read more

After reading some of the reviews I'm in shock that people would say that DR bush and his team are not great. I been working on making my smile for about 2 years with Invisalign he is a man that yields results his work has changed my smile forever. His staff is very professional things can always get better with customer service but I would go here again and again for him and his team and I will always refer people for the care I received. Phenomenal I could feature in a Colgate commercial. read more

I'm very pleased with my treatment at Cascade Orthodontics. Dr. Bush and his staff are extremely professional, knowledgeable, and friendly. Dr. Bush takes the time to get to know his patients and answer all of their questions/concerns. He's truly an excellent doctor who deeply cares about his patients. Plus, he always looks stylish! As for his staff, they're very polite and courteous to everyone. I specifically would like to single out Kolby, Robin, and Bliss for their positive attitude and their willingness to go the extra mile to accommodate the patient. They really are awesome. read more

An AMAZING place to go for orthodontist care. I started out by taking my daughter in 2020 and now I decided to take care of my own teeth and now I am a patient as well. One of the reasons I chose to become a patient there myself is because it is such a wonderful experience. They all treat you like family especially Dr Bush he's amazing. They all actually truly care about what you want and will go above and beyond to help you regardless. That goes for financial issues too they want you to be able to get done what you need to so they can and will work with you. There is not enough to say to explain how amazing this place is I am truly blessed to have found this gem and all the wonderful people. read more

this is a great place for orthodontic care. doctor bush is very professional whilst having the best outfits I've ever seen. staff is very nice, and they did my braces extremely well. I found out this place from a friend and i definitely recommend. read more

Dr. Bush and his team are very accommodating and friendly. They were willing to work with me on my financing, sensitive to my pain levels, and always welcome a quick drop in to have a repair done. Their scheduling is quick and efficient, and there is even a team member who lets me text after hours with issues. I will definitely be taking my kid here when it's time for her braces! read more

The office staff are probably the nicest and most informative people you meet in the place. The doctors don't tell you anything about what they are doing to your teeth they basically just put stuff in your mouth and give you your Invisalign's and tell you to leave. They also don't tell you when your new box of Invisalign comes in, it takes about a month before you have to call and ask if they have the new box and there answer, without fail, is "Oh it looks like we just got them in! When would be a good time to schedule your next appointment?" Honesty really isn't there best policy because from that answer I can tell they have had them for a while and just haven't called. Lastly they told me I was supposed to be done in August of 2023 it's currently November of 2023 and I still have 30 weeks until I might be done. All in all this orthodontics office could benefit from a little more attention to detail and telling there clientele what exactly is going to happen to there teeth. read more

Highly recommend! The staff is excellent and their service is amazing! I always feel welcome and so glad we found this place!

Update: 2 years later, phase 1 done for Stephen and Logan is almost out of his braces. Still loving it here!! We love Cascade Orthodontics. All of the staff always goes above and beyond. We now have 2 of our boys in braces and without Robin's miracle work, it wouldn't be possible. read more

I absolutely love Cascade Orthodontics! Everyone there is super friendly and professional, especially Bliss and Robin. The entire staff is awesome! Dr. Ehrmantrout is a master at his craft. read more

The ladies here are so awesome and genuine. They really care for their patients and their families! Constant updates on how the braces are doing and always keeping me informed what is being done with my child's braces. They have a VIP rewards for their patients. They earn points to get gift cards and my son is bonkers for it!!!! read more

Cascade Orthodontics - Orthodontists Near Me - Federal Way, Washington

My son loves it here. We got three different opinions and so far, happy we chose cascade for our son's treatment.

They forgot that my son was to get his braces off. Seems like they are too busy and forgot about us. They took impressions for upper teeth but then didn't make the retainer until asked. Same thing with the lower retainer. It's been a month and a half and we still haven't received it. They scheduled an appointment without asking if the day worked and didn't even advise us of the appointment. We thought positive about Cascade with our older kids but I would not recommend going their anymore. We will be finishing our orthodontics with another Dr. read more

Best orthodontics/ dental related place I have ever been！ so friendly, so nice and genuine! From the assistant to the front desk ladies. Love this place! read more

I love my teeth, I love the people here and honestly my teeth has made great changes.. Everytime I get my teeth tighten, they are very soft and caring for my teeth and mouth. The workers are cheerful and always making you laugh and if you want your teeth to look great as mine, go check them out.. Tell them Urania sent you.. read more

This place is a great place to get care. I got Invisalign and the process was easy and well explained. They offer payment plans and its not credit ran. I would say the best thing about this place is Dr. Em but the downfall is Dr.Em is the only ortho and he runs and works at three locations that I know. Olympia/FederalWay/Lacey. So locations would only be open on certain days. For example, W/TH he would dedicate those days to Lacey. So getting an appointment at the FW location would just not work on those days but only days he is at your specific location. I reviewed it a 3 out of 5 because of the time you can get care. read more

We love Cascade Orthodontics. They help make getting braces fun! My daughter loves how kind everyone is and that the front desk, Bliss and Tiffany, are so friendly! read more

I ABSOLUTELY love everything about the office, the orthodontist and all the girls who work here. Tiffany and Bliss greet you with AMAZING smiles. I recommend them to anyone in need of braces or invisalign. Plus the prizes, xbox and ice cream don't hurt read more

This place is amazing! Everyone is so friendly, they don't require huge down payments like most places, and They have long payment plans that make it affordable for pretty much everyone! Plus they have contests and monthly themes that can make it very engaging for children. They did a great job straightening my teeth, and were very flexible with what I needed. I did about 8 months of metal braces, then switched to Invisalign since I was getting married!! Did I say they are great?! I would highly recommend them! read more

Cascade Orthodontics boasts a clean and uplifting environment! Dr. Ehrmantrout and Dr. Johnson are both personable, knowledgeable and a lot of fun. Contests and monthly themes rotate all the time. The team at Cascade Orthodontics LOVES what they do and it shows!!! read more

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Everyone here is exceptional! My teeth are straightening before my very eyes... And with every visit, I see results!

So you need braces?? Don't walk past this place!! This place is amazing, you got the super friendly reception staff (bliss and her coworker..not sure of her name) and all of the other techs are spot on. I hate going to the dentist or any other place that works on the mouth, but this place makes you feel super comfortable, they know you by name, they have games that gets you prizes, and of course the ice cream freezer after you get done. The Dr is friendly, informative, and treats you with the most utmost respect, any questions just ask any of the staff and they will answer them, if they can't they will find out for you. So now it comes to pricing, well, they offer financing with 0% interest, works with most insurance, and depending on your situation they ask for a small down payment to get you started on your treat. Now how can you say no to an awesome and bright smile... I have been coming here for a few months now and it's always a blessing to come into a place and be treated fairly and r read more

Great staff! Conveniently located close to the freeway! All smiles at Cascade Orthodontics! Love this place!

Best place to go if you're considering getting braces! Staff is very friendly and accommodating!

I love cascade ortho they are so friendly, i come in here all the time because the environment is always so positive, I might be a little biased because my mom works there but I have been in braces for 1 1/2 and I am in damon braces so they don't tighten it, it tightens itself over time, so I have never been in pain. I love this place!!! read more

I love everything about Cascade! I'm so happy with their service! From free consultation, they really take time on giving you thorough details about the treatment and letting you explore what you want. There's a lot of option on getting braces depends on what you need. Finance options is the best as well! I love that there's no downpayment needed and gives you a chance to pay off the treatment installment with no interest! Who can beat that? Overall, i am loving the staff and atmosphere of the office! Everyone is so friendly, helpful and professional! Can't wait to see the greag result of my treatment! Thank you Cascade and Team!! read more

Love this place. Staffing is great, from the front desk to the doc. Best brace place in the state. Get there!!

Super, super friendly staff. Everyone is always so friendly and courteous. I checked out a few other orthodontists before this one and this is by far the best. I am halfway through my invisalign treatment and it has gone by smoothly. My teeth are looking great and my smile is straightening out nicely. It is always super easy booking appointment times and they never make you wait past your appointment time. You can't go wrong here. This place is amazing! read more

The staff at Cascade Orthodontics has been so wonderful to work with. I started the process of getting braces as an adult about 6 months ago. They provided me with a free consultation, office tour, photos of my teeth and a recommendation from the Doctor. Christine was very thorough and made me feel welcome. She spent time detailing the estimate and patient as I changed my health insurance in order to have a portion of the payment covered. I know I made the right decision trusting Cascade Orthodontics. read more

Thais is a great clinic! Coming from someone who is NOT a "going to the any type of dentistry kind of girl" I am very comfortable and not nervous about my appointments. The entire staff is friendly, professional, courteous and very compassionate. The office is comfortable and clean. I can't speak high enough of Cascade Orthodontics!!! 5+ * review from me!! read more

love my teeth.. and thank you for the fabulous customer services, ice cream, lovely assistants and the care.. pls join!!! read more

I love this place very clean! Very friendly. My braces not hurt when they where installed. Great price. I recommend them to everyone who looking for a orthodontics for there child our themselves. read more