If I could leave zero stars in a review I would. I was referred by my dad who had a good…read moreexperience. The front office was the only saving grace. My old dr of 30years retired and I needed a new place. When I scheduled, and asked if they'd like my records, I was told, "no, we're fine." When I arrived, I felt that I was irritating Dr. Shimonova. When I returned a few weeks later, my glasses were unwearable as the rx was not right. Went back a 2nd time, was told by Dr. Shmonova that "That's what you said you wanted." When they looked at my current glasses, it was found that the 2 scripts were miles apart. She just kept repeating "that's what you wanted." I came back for the remake a few weeks later and they were STILL WRONG! I asked for another Dr. I also brought my medical records with me. Dr. Thompson took time to meet with me and review my records. She made some adjustments. I came back and they were finally correct. It took 3 attempts and almost 3 months to get my glasses. I'm finding someplace new and my dad won't be back either.

I've been a customer of Eyecare Consultants for over 13 years. I brought my children here since…read morethey were toddlers. For more than a decade, I trusted this place with my family's vision care -- but the way this business operates now is absolutely unacceptable. The office manager, who proudly claims she has "run this place for 26 years," is the biggest problem. If that's true, then she deserves full credit for dragging this business straight into the ground. Her behavior has been dishonest, manipulative, and shockingly unprofessional. There is a constant revolving door of physicians -- most lasting barely a year -- which has led to inconsistent and careless care. That's exactly how my daughter, who has 20/20 vision, ended up with a completely incorrect prescription of +2.75. I paid over $700 out of pocket for glasses and contacts, and all I received was a $100 contact credit. The rest? Gone. When I brought the issue back to them, the excuses were all over the place. A voicemail from the business on May 16 clearly stated the glasses were dropped off that day and they'd like to discuss a credit to the account. Later, on 12/22/2025, the manager tried to claim they had been sitting on her desk for years. The story changed every time I asked a question. Then came the most unbelievable part: the manager tried to convince me that I had given consent to donate my own property. She looked me straight in the eye and lied to my face. She refused to reimburse or credit my account, even after admitting the prescription was wrong. Instead, she took the glasses back under the pretense of "donations," then conveniently claimed they don't provide donation slips -- even for brand-new glasses I paid for. The reality is likely they sold them. When I expressed how unacceptable this was, she told me she didn't care about losing customers. That tells you everything you need to know about how this place is run. And let's talk about pricing: you can buy the exact same products at Costco for a fraction of the cost -- literally 1/15 of what Eyecare Consultants charges -- and still use your VSP benefits. The markup here is outrageous, and the service doesn't justify a single dollar of it. After 13 years of loyalty, I'm done. Between the dishonesty, the inflated prices, the refusal to take responsibility, and the constant turnover of physicians, this place has become a perfect example of how a business collapses under bad leadership.

Dr Megan Sullivan is my Optometrist and she was very thorough about providing me the details of my…read moreeye care. Having diabetes, it's very important to have someone that can tell me how I am doing regarding my eye site. I know that I am in good hands, and feel comfortable speaking with her. The ordering of my new glasses is always easy and they make sure to utilize my insurance. The front desk lady was very nice and helped us get our next appointment scheduled for next year. Overall my family will continue to use Eye to Eye care as we feel we are in good reliable hands when it comes to our vision needs. Thank you

Do not waste your time or your benefits on this place. The staff has the unique skill of being…read moreboth rude and ignorant. None of the staff seems to know who is in charge or what services they provide. There is extreme turnover among the Optometrists. I gave them too many chances to ever go back.

I had an eye doctor appointment today, and this was my second visit to Modern Eyes Centennial--once…read moreagain, it was a phenomenal experience. I know how hard it can be to find a truly great eye doctor, and this place exceeds expectations. From start to finish, everything was seamless: fast service, no lines, an easy check-in process, and very up-to-date equipment. The appointment itself was extremely informative and educational, with a true one-on-one consultation. Dr. Sturdy, O.D. took the time to sit with me and explain everything thoroughly. He offered helpful suggestions and shared informative facts without ever making me feel rushed. At many other offices, you're in and out quickly--but not here. They genuinely care about their patients. The staff was equally impressive--friendly, knowledgeable, fast, and professional. I especially want to recognize Lily at the front desk. She went above and beyond by clearly explaining my insurance plan, what was covered, and how I could maximize my benefits. Lily is the epitome of excellent customer service and patient care. If you don't currently have an eye doctor, or you're looking for a new one, I highly recommend giving Modern Eyes Centennial a call and scheduling an appointment. You won't be disappointed.

I had such a great experience at this practice. The staff was friendly, warm, and was able to…read morequickly schedule me for a same-day appointment. Dr. Sturdy was very helpful and listened carefully to my specific concerns. He patiently answered all my questions and promptly called me back to follow up about an option from another doctor. I would very much recommend Modern Eyes - Centennial!

Back for my annual eye exam…read more I've been a patient of Dr. Z for years at his Lakewood and Littleton locations. He diagnosed my cataracts and referred my to an amazing eye surgeon.

Horrible!!!!!!!!!!! They kept me waiting for 3 different appointments well over 45 minutes. I WILL…read moreNEVER go back. The location near Yale and 25 is a joke.

Had an awesome experience here .... Staff was awesome !!…read more Doctor was great .... Didn't wait long For sure will be coming back here Hands down just a 10/10

I have been to this location several times and the staff are amazing. Dr. M is THE best optometrist…read moreI have ever visited. They gave me trial sets of contacts even though my last exam had been in 2025. The whole front desk staff are great to work with. I have NEVER left a review positive or negative for any biz, but I felt the service here was so good, I had to leave a review.

BE SURE TO READ THE OTHER 1 STAR REVIEWS HERE. Dr…read more Hankenson did the quickest eye exam i ever had. He had me look at the little red barn and read a few lines of letters. No dilation, no eye pressure test & none of the standard questions ODs use to assess serious issues. He seemed more interested in telling my husband and i all about his Colorado road trips. Then, Dr H retrieved a copy of my prescription from another room, came back and said "everything looks great!" No details. I am 53 and i feel like my vision has declined in the past 3 years. So, i asked Dr. H if he could use my glasses to compare how much my vision had changed. "Of course!" He took my glasses & disappeared, returned momentarily & announced, "it hasn't changed much at all!" Again, he provided no data & no details, which seemed odd. The entire exam took 10 minutes, max. On the way home, i had forgotten to ask for a prescription for Bimatoprost . left a message with the receptionist. (i was surprised that i had to explain what it is!) As so many other reviews have said, the office staff is totally incompetent. The message the receptionist took was that i needed a prescription for Prazapam - a medication prescribed for insomnia & anxiety! When Dr H returned my call, he was also confused about what it was i needed but seemed more interested scolding - yes, SCOLDING - me, accusing me of YELLING at his staff on the phone. What i suspect is that this OD accused me of yelling to deflect from his own incompetence. Scolding a patient is a sure way to get them to go somewhere else as they are about to realize that this OD is nothing but a silly quack.

Office Staff clearly incompetent!! My daughter had an appointment on a Saturday and they called and…read moresaid they had to reschedule because the Doctor would be out of town. It was rescheduled for today at 4:30 and said it was for 10am. I wouldn't have scheduled at that time because my daughter is in school. Then they preceded to tell me that they had left a message saying that they no longer accepted my insurance. I received no message!!! Total waste of my time!!

Stopped in today for glasses and an eye exam, and honestly everything went perfectly and seamlessly…read morefrom start to finish. The entire visit was smooth with no hiccups along the way. Dr. Derby did an excellent job, and Alex at the front desk checked me in and handled all of the pre-testing efficiently and without any issues. They were both extremely friendly, took the time to answer all of my questions, and made the whole experience very comfortable. I also loved the frames I chose and am really looking forward to getting them. I highly recommend this place!

They understand customer service. Helpful, friendly and excellent follow-up. I highly recommend…read moreAscenteyes! First time wearing glasses and they were very reassuring.

I've never had so many troubles with an optometrist in my life. Dr. Kincaid is nice enough but it…read moreseems like the place is just run poorly. Received the wrong prescription multiple times and wasn't notified when contacts arrived. If you value your time, look elsewhere. Further details below: 1. During my exam, 3 separate employees shined a very bright light in my eyes multiple times. Left with a migraine. In my experience, this happens only once an exam instead of 5 times. 2. My first pair of contacts I received was completely wrong. Maybe from the multiple people giving me an exam? 3. I was never notified that my contacts had arrived. I called almost a month after my exam and they replied that they had just come in this morning. What a crazy (truly unbelievable) coincidence. 4. Had to come back in for a whole new eye exam. 5. Finally got the right contacts, after months. 6. Asked for my prescription to get glasses at a third party and you guessed it...that prescription was wrong. 7. When I asked for the correct glasses prescription, I was told to come in for another exam. That would be 3 exams in 3 months just to get some contacts and glasses.

I went to Dr Kincaid. She prescribed an eye drops for an eye condition I have. She said I would be…read morecontacted about the prescription being filled. I was never contacted. I called the office and told them about the situation and they told me they would get back to me. However that did not happen. I called again and left two messages. I did not hear anything back. I walked in to try to get the situation resolved. I left a message and was told that I would receive a call back that day. I did not hear anything. I canceled my appointment for a recheck. I would rather go to any other eye doctor in the world. DONE!