Jason was excellent. I purchased a washer/dryer combo and had some concerns, he fixed the situation…read moreimmediately without question. It is so nice to call and have an actual person answer. I will absolutely continue to purchase my appliances here.

I have always used radio for all my appliances and TVs. Jeff Love is my go-to guy there and he is…read moreamazing. You want a Samsung or Klipsch speaker or Maytag Appliances. He can do it!

Highly recommend Max over by Geek Squad. Very helpful and fixed my phone screen as good as new in…read moreno time. I'll definitely be coming back here if I experience another issue with any of my tech products.

My husband had an account here and bought computers, televisions, printers, pads all the time. He…read moredied in January. I had to contact all of his account holders and everyone was nice and helpful except for Best Buy. I could never get a live person to talk to so I gave up. Now they are trying to get money for protection on his devices from me but I still can't get a live person. I could go there but the people who work there are not very interested in helping so why bother? I will never spend any money there if it can be avoided...poorest staffed and managed business ever.

Purchased a COSTCO Security Camera System. Was going to self install, but was wisely counseled by…read moremy wife to find a local installer. This proved a little daunting as most security systems installers want to sell their own systems. Looked at two companies for estimates. A&E offers an hourly rate or a turn key estimate and offers to come back and make adjustments if needed. The other company offered an hourly rate with "no guarantees" (not such a great business model as far as I'm concerned). Bobby came out and surveyed the job, recommended some cable and power upgrades and gave me a turn key estimate. (Even though I might have saved a little by going hourly, I don't think there was a large difference in the end given labor and materials). On the appointed day, his guys showed up, made some adjustments to the planned installation due to access issues in the attic. They finished a multiple camera installation with system setup and siting cameras and cleanup by mid afternoon. The bottom line is that the installation and service were excellent and the price was fair.

A & E Electronics is a super locally owned and operated company! Bobby & his guys installed three…read moreTVs on different types of surfaces, with very different types of installation needs. They also installed sound systems & other ancillary equipment. We were very interested in no cords running down the walls & Bobby made it happen. These are outstanding installations! They had all necessary materials when they arrived, worked very quickly & cleaned up all along the way. They were very knowledgeable about programming and integrating all new equipment into both our home network and the carrier's network. They were all very friendly and have made a follow-up visit...no problem! A & E does all kinds of electronics. We highly recommend Bobby and A & E Electronics for any electronics needs!

Lack of transparency and lack of communication. Make sure the individual you speak with informs you…read morehow much they are going to charge you before they come to your house. Also, they are very aggressively rude on the phone. I was even laughed at. We did not have active service from this company but the house we moved in to had a key pad that would not quit barking at us. They could have easily told us where the main control box was located so that we could disconnect it ourselves. They chose the money grab and decided how much to charge me AFTER after they had already come out. What was her response? "Well you didn't ask how much it would be." So, I guess that is on me, but what a horrible way to do business. They wanted me to pay over the phone but I requested they send an invoice in the mail. They sent me THREE invoices. So they made that big money $113 service fee from me but will never get another cent. My advice, pick a different alarm company.

After 9 years of service from my parents and 5 from us .. they refuse to let my parents free of the…read moreremaining 27 months of their service agreement even though they are moving out of state in which custom electronics does not service. They have no option to continue service. Therefore, they are requiring $1000+ from them. Every other company we have ever had does not hold you to the contract if for some reason you have to move to an area they do not service. Not to mention she was extremely rude and belittling on the phone. There are plenty of other alarm services. I highly recommend you pick another one!

Just want to get a Sonos system overtop throughout my whole house and very little information is on…read morethe website or in contact list to figure out what the heck they can do.

We installed a home theater in our basement. After extensive research on equipment and shopping, I…read moredecided to do business with Hi Fidelity in Lubbock. In my opinion, the quality they bring to your home is top notch. Beginning with demonstrating equipment in the store, then tailoring a system to your personal needs and finally pushing the go button...they demonstrated product knowledge and technical expertise as well as the resources to bring it to fruition. At purchase and installation, they provided exactly what I expected. What I didn't expect...we had an equipment failure (cable went bad in the ceiling) when the system installation was probably out of warranty (8-12 mo.)...but it was never even brought up when I called. The fix required another component or two and some labor. They promptly fixed it...no charge. Kudos to Mike Waller and the guys at Hi Fidelity Lubbock!!

Before you get any work done, get a quote in writing first! My install price magically doubled…read moreafter I dropped off the truck for some reason that they could only vaguely describe. The guy was surprised when I asked for clarification as to why my bill had increased so much and immediately became defensive. This told me that I might have been onto something, so I kept asking questions. Eventually a second guy (perhaps a manager) gave me the 'we could discount this because...' to get the price back where it began. I was annoyed but glad that I asked questions.

Vision Auto had in the past always done great work when Ryan Arp was the manager, and I had many…read moreunits installed in the past, but my last experience made me so angry that I will NEVER go back nor will I every let a friend go there. I had a Kenwood head unit installed summer of 2010 that worked for the most part flawlessly. On 25-Aug-12 a guy running a red light at 34th & Q hit me. I was lucky but my 2002 Camry was totaled. I asked the guys at Vision to go out to the wrecking yard and remove my Kenwood and replace it with the factory unit. After buying a 2005 Camry the next week I took it up to Vision Auto to have my Kenwood re-installed in my 2005 Camry XLS. When I went and picked it up it made a loud whine. So I asked what was up and was told to bring it back the next day, which I did. This time when I picked up the whine was only heard when the lights came on!!!!! When I asked about the still unfixed whine I was told that that was the best they could do. I have been a business owner back in the 80's and 90's of three companies that employed 30+ employees. Stuff like what happened at Vision starts with BAD MANAGEMENT from the top down. Times of integrity and when your word meant something are gone. At least at Vision Auto.