On two occasions both being my birthdays I bought Lab grown diamond earrings and was really…read morehappy,one set was white gold and the other yellow gold,but on my third purchase I wanted to buy another pair of 0.50 which is 0.25 in each ear but this time I wanted them to be Natural diamonds which would be quite pricey,I had a pair ordered and paid weekly three to four hundred dollars until I paid in full which costs over eleven hundred dollars but money doesn't mean nothing it's the opportunity to own the best of the best even though I am a male past my forties,I spoke to Becky and I placed my order and when they arrived they were not 0.50mm but 0.60 0.30 in each ear which I wanted something smaller than 0.50 0.25 in each ear or around the same size,I was a bit disappointed at the time but realized she got me more bang for my buck and she explained that they were about the same but had more bling for its size which I was really excited about now instead of having lab grown diamonds which are fabulous I now would own a pair of natural diamond earrings,At first I wasn't sure if I'd like them because of the upgrade in size,but now I realize they are perfect,I wear them every single day and clean them daily with Dawn dish soap and warm water.WOW,,,Thank you Becky for doing you to get me a great bargain.You are truly the best and I apologize for my impatience rather they'd be to big but have become a great part of my everyday life.and I also want to thank everyone who attended to me which I know are a remarkable team.thank You Chris as well.

Becky and her team at Robert Lance Jewelers did an amazing job helping me pick the perfect ring for…read moremy fiancée. I can't recommend them enough!

Took my wrist watch Bulova M/96T15 with Genuine Swarovski Crystals to have battery changed out and…read morea couple of links removed on February 2, 2026,and we waited in store for repairs. Now comes the good part .. I didn't check out my watch before I left the store but a few hours later I was looking at it and I noticed two of my crystal stones are missing , but now it's a he said she said , so I have no proof that I had 12 Genuine Swarovski Crystals and now there are only 10 Crystals... so all I have to say to Kevin is "SHAME ON YOU" !!! Because I feel if you believed what I said you would have helped me look for those stones ! But that didn't happen !! So everyone that goes into any store please check your merchandise before you go in and before you leave , there are people that are not so respectable and or honest !! Owners name John not Kevin.. store is located in Lubbock Texas on 34th Street

I wanted 2 months to write this (I meant to after a week) to make sure it really worked. It's just…read morea cheap battery watch but it sat around a few years not working. Finally took it to them to change the battery. Within a few mins., he said it was done. Paid the very cheap fee of only $10, saw that it was clicking away and said thank you and left. But that's not all he did, he set the time, the day and the date ALL CORRECTLY. It's easy to do, I get that, but would have taken me too much time to figure it out that's I wouldn't have. That was all very worth the $10. I'll go back anytime. Watch repair.

Used to use his services when he was in the mall years ago, he was great, then he was gone. My…read morewife needed work on two watches so I tried this place and was so surprised to see this Vietnamese man again, after 8 years . Great guy, does great work at reasonable prices. So happy to find him again.

I walked in here to have a battery replaced in my watch. There was no wait and the battery was…read morechanged in less than 5 minutes. In and out quick! Service was friendly and helpful. Price was right! I am happy to recommend this business for your jewelry repair needs.

Absolutely the best jeweler! High quality workmanship, fair, honest and great customer service…read more Thank you! I love my ring!

Very trustable jewelry store. unique designs and High End jewelry ,Specially the owner J Keith…read morevery friendly very honest , friendly stuff, ready to help you and Design the jewelry that your heart desires .I recommend this jewelry store to everybody .

I used to love going here. However, the service has gotten really bad. I went in this past Saturday…read moreand the older lady (who I learned was the co-owner) greeted me. She berated me for bringing a Rolex into the store. I was confused until she told me they didn't carry Rolex anymore. She took the authenticity card out of the box and then told me I didn't even buy it there so why was I bringing it there. Long story short, she charged me $20 to remove one link. This lady had the cheese slip off her cracker. Don't go here.

I took my Ulysse Nardin marine chronometer to Anderson Bros. to see if they could order a…read morereplacement of the band. I was speaking with a female sales person when a tall, older gentleman walked up and to see what we were discussing. He looked at my watch and said, "It's just an internet brand", and walked away. Actually, Ulysse Nardin is a luxury Swiss watchmaker that has been in business since 1846. According to the last official report of Neuchâtel Observatory in Switzerland, Ulysse Nardin had won numerous awards and honors for its marine chronometers from 1846 to 1975, including 4324 certificates, 2411 special prizes and 10 gold medals at International Exhibitions. By the 1870s, Ulysse Nardin's marine chronometers were in service with over 50 navies and international shipping companies Larry King, Michael Jordan, and Jeff Bezos all proudly wear timepieces from this illustrious watchmaker. The gentleman at Anderson Bros. was obviously attempting to insult me and my choice of watches by declaring it "just an internet brand", but he only succeeded in proving his ignorance. Perhaps he should educate himself prior to attempting to insult customers who enter his shop seeking to make a purchase. I took my watch to a very reputable jeweler in Dallas and they were able to order an OEM replacement band for just under $1200. Anderson Bros is a beautiful store with many nice pieces but they fail miserably in their treatment of customers.

I chose to look for an anniversary gift for my wife at Thacker. I was greeted right away and guided…read moreto pieces that matched my request quickly. There were style options to choose from and a range of prices. Once I made my selection, it was gift wrapped beautifully and I was on my way. I knew about what I wanted and Thackery provided it without high pressure sales or drawn out "warranty" tactics. I will be going back the next time jewely is the appropriate gift.

Lady who tried helping me with a very sentimental piece of jewelry was not helpful at all. She…read morecommented multiple times the "diamonds weren't that big" or "I can't believe a man wore this" In reference to my dad who passed away recently. She told me I was better off buying a new piece of jewelry rather than making something special with the only thing I have left of him. I left shocked & in tears ... and obviously with my ring still in my possession! Do not plan on stepping foot in that place ever again.

Great jewelry store with a very friendly service staff. I…read moredecided to buy here as opposed to a larger name brand store and was not disappointed at all. Unfortunately the item I purhased wasn't what she liked and I returned it to the store. They gladly refunded my cost, no questions asked and I left a satisfied customer. I will return there for my next purchase for sure. You should try them!

Always have what we need and great customer service . Help you find what you need and pricing goodread more

Battery Joes sold me 2 $100 batteries. They would not hold a charge. They refused to refund my…read moremoney and would not exchange them. I Never go there. Buyer beware.