On February 14th 2025 I had an insured Erie customer ran a stop sign making a left turn in front of…read moremy car. Which left me no time to stop because of traveling south bound going the speed limit and caught by surprised. As a uber driver and my car being towed by this senseless driver , I lost everything to make a living for my child and I. As of Erie Insurance having the WORST CUSTOMER SERVICE. I was dealing with a liability adjuster by the name of ELENA ACEVEDO AT THE CHARLOTTE NC LOCATION. Anytime she needed documents or I needed information about my claim. Elena would literally never give me a straight answers, would never respond until days later. EXAMPLE: I needed documents from The Rawlings group itemized bills from my accident "EASY". This women stated at the End of May that theses documents will take up to 3-4 months to be completed. I called to get these documents sent to Elena before that time. Got in touch with assigned to an employee by the name of Seth M. He reached out to Elena/Erie Insurance July 8th by fax and email to get the documents she requested. Elena never responded until I contacted her manger Kim Lee over 4 times and also Kim's manager David M. When she did respond she stated she don't need to speak with Seth because theses are my bills that I'm requesting. So instead of responding to a fax you received over a week ago you rather me receive the documents in the mail then send it to you for you to send me a offer. I realized Elena really is unprofessional and her energy has been off Through this whole situation. I then got on Google and Googled her name and realize other African-Americans have been complaining about her antics/Racism and the way she treats us through this process. The other posts I found warned me about her giving BS settlements and guess what sure enough she gave me the most disgusting settlement. As if my child and I haven't been through enough. Please beware of this SCAM Company and the people working for it.

Worst customer service ever. And I used to work for the Government. I spoke with Dana Welfare, AIC,…read moreAIS, Erie Insurance Group, Commercial Liability Specialist, (704) 895-1801, PO Box 480040 Charlotte, NC 28269. Dana Welfare knows nothing about customer service. She used the word, "they" and "them" when discussing an Erie claim with me. When I asked who "they" are she went on some diatribe about how they work for different people. So I asked again. She gave the same answer. When I explained that she had used the term "they" at least 5-8 time without telling who "they" were, she just started laughing. I called her boss, Jim Mitchell (704) 442-9393, that same day to discuss why Dana was so unprofessional as to just start laughing because she could not answer my question and he stated that they would find out and get back to me. That was 9/19/2019. I just received my first phone call back from them (10/15/2019) and it was Dana explaining that the claim was now closed. When I asked her again who "they" were, she said she had no idea what I was I was talking about. I told her the only conversation she and I had was on the 19th and that she used "they". She went on to make up some more BS and after asking for the third time in the conversation finally told me who "they" were. KEEP UP THE GOOD WORK ERIE, I KNOW YOU CAN HIRE SOME OTHER PEOPLE LIKE DANA WELFARE THAT EITHER IGNORE OR JUST DON'T DO THEIR JOB FOR THEIR CUSTOMERS. Don't worry, everyone I talk to will hear this story about Dana Welfare and Jim Mitchell from Erie Insurance in Charlotte, NC. If I were Dana's boss, she would be fired!!

Unprofessional. Took 3 days on my car just to tell me the exact thing I already know while charging…read moreme $900+. Gross business better off going anywhere else.

Compassionate staff who is willing to address issues. Communication can be a bit better.read more

The best insurance agency in the world. Mister brown is a world class professional and…read moreperfectionist !! Mister brown, Maggie and that new very pretty yellow lady at the front desk are all very nice , professional, polite and extremely accommodating . Choose this agency for all your insurance need!! Two thumbs waaaaay up!!!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I am insurance industry veteran, over 25 years of experience. I am licensed in both North Carolina and South Carolina. We are a professional agency with customer-focus as job one.

I've had a Term Life Insurance policy with AXA since Dec 2016. Today was the first time attempting…read moreto register into their web account. What a nightmare. I initially waited on hold 35 mins to speak with a rep as instructed but when i finally spoke with a human being i was told that i would have to be transferred to the I.T. Department...needless to say it's been 45mins (still on hold) I've been the "next" customer in line for 30mins. Garbage!!!!!

She is very knowledgeable and helpful. She gave me the perfect package for my family.read more

From the owner: I’ve been an Entrepreneur for over 15yrs; I know how hard it is to get health insurance for…read moreyourself & your family. I’m here to help the individual, self-employed, small business owner, & family get health insurance from a trusted, local & personal agent. Call me today; let’s make sure you have the coverage you need.

Hands down the best agent out there! Kaitlyn was very attentive to detail with my life insurance…read morepolicy. She really cared to help make sure i got what i wanted and needed with the cheapest and best coverage! She truly cares about her costumers and very obviously loves her job! She did an outstanding job! I couldn't have asked for anyone better! If i ever decided to update my policy i most certainly will be getting back into contact with Kaitlyn! I suggest everyone who reads this to get ahold of her and get some life insurance!

From the owner: Help protect your family today get free life insurance quotes for you and your family from one of…read morethe top life insurance agencies in the country. You can get life insurance on your kids, grandkids brother, sister, and more of your family. For more information please text or call me at 7047759776

I got my policy from the Liberty Mutual 800 National Number not this agency. I am not reviewing…read morethem directly. I could not find a way to review them Nationally. WOW.....Liberty Mutual Auto - Be Advised In states permitted.... (Happened to me in NC). Better Check Prior !!! They will charge you a "Short Rate Fee" for early termination of your policy. "Be Advised" They write their policies for 1-Yr not 6-mo. giving them potential advantage of applying this penalty past 6 months and getting deeper into your wallet. I added a new car onto my policy and my monthly went from $53 to $181/mo. I had to add the car to drive off the lot...no time to shop. $181 that seemed way high. The next week I shopped rates and got 2 that were @117/mo. identical coverage. I fired Liberty Mutual for not being competitive. My final invoice was $339....What. They Explained $122 was for coverage on days in the arrears (ok fine I owed for those days) and $217 "Short Rate Fee" WHAT!!! My policy just renewed so they got to apply this fee to 11 months. I currently filed a complaint with the NC Ins Commission to see if this fee is legit, and if so why are they letting them rob us. So....if you go with Lib Mut and have a coverage change and they move you to the high side of coverage cost and you want to fire them....they will pick your pocket. If they cant be or choose not to be "competitive" you shouldn't pay that price for them. Just Sayin !!!! I'm P.O.'ed