Great customer service from the beginning to the end. i received my loan within 24 hrs. Agents were…read moregreat. My experience was great.

I was looking for a loan for unexpected auto repairs. this seemed ok at first but then they wanted…read moremy bank account logins and wanted me to send $250 through Apple Pay for "insurance " on the loan. After saying I wasn't comfortable with all this and "no thank you", for over a week now I have been receiving calls and texts from the same person everyday, all day. This person will spam call me over and over. I have asked many times for them to stop calling!!!! Yesterday they called and I told them I would go to the police for harassment and then the guy called me a Bitch!!! Totally unprofessional and when blocked the number, I started getting the same texts from another number still!!!! these people don't give up and are scammers.

I was experiencing a financial problem with my account so I called customer service and had the…read moreopportunity to speak with "Claudia" who explained my option to get back on track with my account. Claudia was patient when I asked my many questions as well as patient when I paraphrased for clarity. She asked for a few moments while she noted my account; when determining the reason for my payment delay she shared a little of her personal family situation and assured me that she could relate to life's challenges. This gave me an ease of comfort and I informed her that she MUST BE A KIND PERSON, because it exuded through our conversation. I applauded her for her exceptional customer service skills leaving me with a memorable experience. Thank U Claudia for a job well done! The best to U always; Portia---Wilshire Customer

Customer service is horrible. The rep tried to read the…read moredisclosed with giving me the wrong account number. She was mad because I informed her the account number she stated last 4 digits was wrong. Spoke to the manager. They are rude. The manager Pamela assisted trying to get a manager is like pulling a tooth. Finally addressed the issue but they need more training regarding customer service.

Fast, easy, efficient currency exchange. Will certainly return when in need of exchanging before…read moretraveling. The gentleman running the store was generous l friendly and polite.

Philippine National Bank was established in 1916 & is the 7th largest bank in assets in the…read morePhilippines. However, their footprint in the US is very modest with a small branch in the same building as the Philippine Embassy. What is lacking in office square footage, they make up in terms of service. Although, they only have 2 teller windows, one will not feel rushed & attentive full service is given. Such is the case with my father's Peso account. He did not have the account number nor his social security number to identify his balance with the bank. And thanks to the effort of Rolf, he was able to locate the account just by name & branch the account was opened. To top it off, Rolf suggested for my father to check his Social Security deposits with the Consulate Office while he is there to save time & have assurances that he will still receive his pension every month from thereon.

Very small spot, street parking is impossible but I needed to take care of my banking. They only…read morereason I gave such a high review was the staff, very thorough, patient and explained everything as I had to sign a billion papers. I went next door to PNB loans and there too I had the greatest customer service and was set up with everything I needed for my Philippines real estate loan.

Excellent service always. My branch for my old account since…read more1992. Still there - same location - always nice people, great monitoring system for fraud. Not many people always so no waiting time. Gpd bless this banks & working those people.

Horrible excuse of a bank. All I wanted was a measly roll of quarters to do Laundry ( yes I live in…read morean apt complex) and they refused to sell them to me as I am not a member of their bank. Not excluding the dirty looks I received from the staff member at the desk. Looking at me like I did not belong, horrible horrible bank. Places like this should not be allowed to stay in business. Thank god for real local companies that took care of me. Never will I step foot near this bank again.

Everything exceeded my expectations! The service was fast, professional, and done with great…read moreattention to detail. Communication was clear from start to finish, and I felt valued as a customer the whole time. Service Requested / Quality / Value: The quality of work was top-tier, and you can tell they take pride in what they do. For the price, the value was more than worth it. I would definitely recommend and will be coming back again! Thank you LaTasha wish I could talk to you every time!!!!!!‼‼‼‼‼‼‼‼‼

Service request & quality - I've Never had a late payment or ask for any type of extension but this…read moreis what I was told: "Thank you for reaching back out. I understand it can be frustrating not to receive the option you were hoping for, and I'm happy to clarify as best I can. When we review an account for a payment extension, we look at several internal factors--such as payment history, loan status, and other contractual requirements and we are unable to request an extension once account still current--that together determine eligibility. Based on that review, your account does not currently meet the criteria for an extension. I'm sorry I can't be more specific; our policy limits the level of detail we can share about the exact criteria."

I'm not sure why this branch has the worst customer service. I walked in the bank at about 4:40pm…read morethis afternoon to open a new business banking account. I was told it was too late in the day to open an account.. the rep said " I could make you an appointment for some other day". I told her that their business hours on the door state that they are open until 5 PM and that I've opened a business account at Chase before and it only took a few minutes. I guess they just don't want my business and I'm super happy to take it elsewhere.

It's a shame that a lot of folks seem to be heartless. When Diana cashed a bunch of checks at the…read morebank, she slapped a $10 fee on each one. Just like the banks, it's pretty cold-hearted. Plus, she was super rude, just telling me how she was going to hand over the cash without even bothering to ask. Her tone was so negative and disrespectful. I definitely won't be returning to this awful place. They really need to work on their professionalism.

The staff don't appear to serve customers...look like " just killing time and go home when the time…read moreis up". Also the app is terrible, not only UI is not intuitive but also buggy (glitches). I wounder if they have any QA staff. Also, I like to know what the CIS (chief of information services) is doing.

I forgot my username for the online portal and called customer support…read more They told me to come in to a branch to get my username because they have a new system. Why do they have customer support? Why would a "new" system not let you give me my username over the phone or even send my email on file the reset link?

Decent enough location and you get good service for the most part. I was just in there in a…read morehandicap situation and no one looked at me for 15 minutes until I called upon a manager. It's just really is mind-boggling how poor services in America are in general.

Not sure why so many bad reviews? Always a convenient location for proximity when I'm in town…read morevisiting but always a pleasure!!! Security and staff are so welcoming and attentive, friendly and quick service!!!

Youngers working and taking money from customers. I just came from the bank getting out $400 and…read morealready had $500 . Rolled it in my hand and counted before going inside . The man counted it and said $880 which should've been $900. I went back to my car nothing because I rolled it in my hand . So I got the money order for $880 as I watched him and the big guy laughing and smirking as I walked out . I'm sitting in my car watching them take out the drawers and count and go from one window to the next doing some sort of transactions and laughing. I'm out of $20 and pissed. W

No idea why the review was bad, they open 24 hours, I visited on early Monday morning 7am, they…read morealways have more than one staff, and the service is quick. Moreover they didn't charge for money order, yes it's free!