Great customer service from the beginning to the end. i received my loan within 24 hrs. Agents were…read moregreat. My experience was great.

Waisted my time. Horrible experience with Daniela. I would not recommend LoanCenter. Their…read morepractices/policies are fraudulent as well.

I was experiencing a financial problem with my account so I called customer service and had the…read moreopportunity to speak with "Claudia" who explained my option to get back on track with my account. Claudia was patient when I asked my many questions as well as patient when I paraphrased for clarity. She asked for a few moments while she noted my account; when determining the reason for my payment delay she shared a little of her personal family situation and assured me that she could relate to life's challenges. This gave me an ease of comfort and I informed her that she MUST BE A KIND PERSON, because it exuded through our conversation. I applauded her for her exceptional customer service skills leaving me with a memorable experience. Thank U Claudia for a job well done! The best to U always; Portia---Wilshire Customer

If Lourdes answers, hang up, call back, save your brain cells! Get a live human being who has the…read moremental capacity, and integrity to prioritize offering customer service, over making aggressive, condescending statements to customers. Please see the attached photos of your rights as a consumer! Lourdes will try to intimidate you, make you feel like you're subjected to being scolded or unworthy of decency and respect. The company offers loan options, and payment arrangements for those who may qualify. Aside from that dark force, mentioned above, you should be cautious about doing business with them.

Fast, easy, efficient currency exchange. Will certainly return when in need of exchanging before…read moretraveling. The gentleman running the store was generous l friendly and polite.

Philippine National Bank was established in 1916 & is the 7th largest bank in assets in the…read morePhilippines. However, their footprint in the US is very modest with a small branch in the same building as the Philippine Embassy. What is lacking in office square footage, they make up in terms of service. Although, they only have 2 teller windows, one will not feel rushed & attentive full service is given. Such is the case with my father's Peso account. He did not have the account number nor his social security number to identify his balance with the bank. And thanks to the effort of Rolf, he was able to locate the account just by name & branch the account was opened. To top it off, Rolf suggested for my father to check his Social Security deposits with the Consulate Office while he is there to save time & have assurances that he will still receive his pension every month from thereon.

I went there yesterday unfortunately they were close due to power outage of the entire bldg. and…read morejust I manage to contact them and ask me to go to glendale branch. It was a good transaction and they assisted me on everything that I needed. My suggestion to everyone that need assistance from them is have patience and read and understand what was posted at their office cuz they were doing their best to assist everyone of their needs just be understanding and it was beyond their control of the power outage at their LA office. Lastly, with the number of staff they have and the people they assist daily it's overwhelming to them but they still try their best to help all of us! God Bless everyone! P.S. to their manager, supervisor and staff...... Mabuhay kayo and Godspeed!

Excellent service always. My branch for my old account since…read more1992. Still there - same location - always nice people, great monitoring system for fraud. Not many people always so no waiting time. Gpd bless this banks & working those people.

Horrible excuse of a bank. All I wanted was a measly roll of quarters to do Laundry ( yes I live in…read morean apt complex) and they refused to sell them to me as I am not a member of their bank. Not excluding the dirty looks I received from the staff member at the desk. Looking at me like I did not belong, horrible horrible bank. Places like this should not be allowed to stay in business. Thank god for real local companies that took care of me. Never will I step foot near this bank again.

Jacoria was very, very professional in resolving an issue for me. Her knowledge and manner in this…read moresituation was above and beyond my expectations In this situation. Thank you so much Jacoria for your time a professionalism.

I was inquiring about a insufficiant funds fee of $25.00, when I had a confirmation from my phone…read moreApp that the payment was submitted. The next buisness day the Westlake Financial App. did not have those funds listed as pending . There was no record of my confirmation either, so I panicked and made another payment thinking the other did not go through. Thus I was charged an insufficient funds fee for one of the payments. The assistant who handled my call answered many of my questions with ease. He also assured me he would check to see if the insuffitiant funds fee could be taken off of my account. He also explained the financing around my loan very clearly. I was pleased with our transaction. If you ever get Sergio as your human customer service assistant, he was top notch.

It's a shame that a lot of folks seem to be heartless. When Diana cashed a bunch of checks at the…read morebank, she slapped a $10 fee on each one. Just like the banks, it's pretty cold-hearted. Plus, she was super rude, just telling me how she was going to hand over the cash without even bothering to ask. Her tone was so negative and disrespectful. I definitely won't be returning to this awful place. They really need to work on their professionalism.

The atm machines here are supper hi-tech, the place is clean and the staff are professional…read more The service was very fast.

The staff don't appear to serve customers...look like " just killing time and go home when the time…read moreis up". Also the app is terrible, not only UI is not intuitive but also buggy (glitches). I wounder if they have any QA staff. Also, I like to know what the CIS (chief of information services) is doing.

I forgot my username for the online portal and called customer support…read more They told me to come in to a branch to get my username because they have a new system. Why do they have customer support? Why would a "new" system not let you give me my username over the phone or even send my email on file the reset link?

Not sure why so many bad reviews? Always a convenient location for proximity when I'm in town…read morevisiting but always a pleasure!!! Security and staff are so welcoming and attentive, friendly and quick service!!!

Silvia , Kenny and everyone who was there today were so helpful! They took the time to help me out…read moreand they worked together to give me the best costumer service.

Youngers working and taking money from customers. I just came from the bank getting out $400 and…read morealready had $500 . Rolled it in my hand and counted before going inside . The man counted it and said $880 which should've been $900. I went back to my car nothing because I rolled it in my hand . So I got the money order for $880 as I watched him and the big guy laughing and smirking as I walked out . I'm sitting in my car watching them take out the drawers and count and go from one window to the next doing some sort of transactions and laughing. I'm out of $20 and pissed. W

No idea why the review was bad, they open 24 hours, I visited on early Monday morning 7am, they…read morealways have more than one staff, and the service is quick. Moreover they didn't charge for money order, yes it's free!