Potentially resolved thru a complaint filed with the State. This office refused to 1) acknowledge…read moreerror 2) correct error by refunding all monies taken out in error. Dugg heels in even more when I posted review with FACTS. Was only concerned about public image. I hope you think that little commission check which paid for your beach trip was worth it Ms. Walker.

Zero Customer Service. I have been with them for a few years and we are in the process of buying a…read morenew home. State farm denied coverage on the new home, so I had to pivot. When I called in to tell them they could removed that quote and cancel auto, but my current HOI needed to remain, they cancelled everything. I have been calling for 2 weeks to have my policy reactivated as they were never approved to cancel it. They have zero sense of urgency and give me attitude every time I call. When I ask for escalation, I get zero follow up calls. The hoops I am having to jump through to fix their mistake is ridiculous. Calling the main customer service and escalation line does nothing and they keep trying to route me back to the branch. Unacceptable.

Christin was so helpful, we took care of everything over the phone since I am in Columbia and she's…read morein Rock Hill. She kept it simple and was very patient with me! 10/10 service from her and she save me some money off my bill which is always a plus! Thanks Christin!

I wasn't able to get a quote after many texts and emails I gave up. Terrible Agency. It turned into…read morethe selling of my information and many unwanted calls from random 3rd party's.

I switched to this Allstate agency based on a written proposal that appeared competitively priced…read moreacross multiple policies. Unfortunately, after signing, the actual billing didn't align with what I was quoted. Despite reaching out over a dozen times for clarification, I received vague, shifting explanations--and no one ever took clear ownership of the issue. Even more frustrating: the agency principal, Kevin Godfrey, never once contacted me directly throughout this process. If you're someone who values a relationship with your agent or expects them to be engaged when problems arise, you should look elsewhere. Every interaction was handled by office staff, even escalation requests directed to Kevin were essentially ignored. I spent over a month asking for an explanation about the pricing differences, the only detailed answer I ever received came in a letter from Kevin--but it wasn't sent to me. It was written in response to my formal complaint to the state Department of Insurance. I was told the agency would assist in canceling my prior coverage to ensure a smooth transition--but that follow-through never happened. In fact, the only reason I avoided a coverage lapse was because my previous insurance agent, noticing my payment was overdue, proactively reached out to check on me. That's what a professional relationship looks like. It made the lack of engagement from this Allstate agency even more disappointing--especially since the agent I was now relying on never once contacted me directly throughout the entire process. I've since moved to a different Allstate agent and am actively shopping for other providers. This process raised serious concerns about follow-through, pricing integrity, and responsiveness. If you're considering this agency, I recommend asking for every quote detail in writing, confirming discount eligibility in advance, and being prepared to advocate for yourself.

We had a very similar experience with this agency just like the other reviewer. We bought an auto…read moreand homeowners policy based on what was quoted from a few email and phone conversations. Then, just 2 months later we get charged an additional $1,700 for the homeowners policy due which we were never contacted about by the agency. Talk about "shady" business practices. We're expecting to receive a partial refund of the additional charge, but that still leaves us paying more than what we originally were quoted. Not thrilled to say the least. Buyer beware!

Requested an amended return and Trusted account Partners were able to deliver. They were able to…read morefind tax credits that were still owed to me. They are very reliabe, fast acting and easy to work with. Consider them for your needs. You won't be disappointed.

Gratitude to Mr. Equan and Ms. King, your friendliness, great service, professionalism and patience…read morewith me meant alot. Keep up the great work

Tressa could not have been more pleasant or helpful! What a pleasure dealing with positive…read morecustomer service!