Always ready to help me. In person and over the phone ap is super easy Was super helpful when…read moremy spouse passed and took their time figuring my problems out

This is for the new Euless location, at the time of my visits, that location wasn't an option…read more I am also a member of USAA, and chose to join Navy due to the convenience of having a branch that is located in my area. So far, I haven't had any issues and going into the branch, has been pleasant. I will say, the "freeze" option they have for their debit card, I feel, is somewhat pointless. It is great when traveling or if you're wanting to avoid unknown fees, but that's as far as it goes. With USAA, I would freeze my card and that froze all transactions that were trying to be submitted. Navy, it still allows transactions for merchants that you've used your debit cards for. Other than that, I really enjoy Navy!

Wells Fargo generates a ton of their revenue from fee's…read more They get you in with a checking offer and releasing funds early for a "early pay day" Trying to close your account is a nightmare as if for any reason you overdraft your account you are unable to process a payment until the balance is done pending. Giving them the ability to hit you with a $35 overdraft fee ( with no way to remove ). Terrible customer service, any push back they hang up. Avoid Wells Fargo like the plague, SoFi is an amazing option.

Been a customer for many years. Always had good experiences with the manager Connie. Worked with…read moreother reps and have my safe deposit box in the location. Never any issues getting my business career for.

I would give 0 stars if I could. No one answers the phone or the door during business hours. They…read morelied to me about the pay off amount and again I can't get in contact with anyone to see why the amount is not what was expected. I feel ripped off and robbed. Filing a complaint immediately!

Great customer service . Eddie was very kind and helpful in explaining the whole process …read more Thank you. Maria

It really just depends on who is working that can make or brake your experience here , I mean if…read moreyou need a check cashed it's pretty cheap and usually only takes 10-15 min. UNLESS there are people trying to cash fake checks or fake secret shopper checks or checks made in their basements because those type people are 100% always in line trying their chances that the clerk will not catch on and give them $. So needless to say I've seen a lot of arrest while waiting. I don't like that they buy used or unwanted gift cards . It feeds off one type of person ... drug addicts . It's sad these ppl have a problem and you are helping them . Oh don't get me wrong first you tear that a** apart in the return you give them for the card but you gotta know this is shady af!

Very nice, down to earth folks running this location. Better than Ace and PLS combined!!!read more

Isabella is great! Very helpful and friendly!! Very knowledgeable, knows her job very wellread more

This branch with negative star. There was a long line & 1 single person working. ATM didn't work!read more

Bad service in handling accounts. Donny the supervisor refuse to talk to customers this has been…read morereported to the better business Bureau. Staff is very poorly train. Staff cause you more stress because they don't read and handle your account accurately. Also when putting in a complain no one response. You can't even contact no one. Poor service.