This company takes advantage of people in need. Trying to pay off loan is impossible, they'd rather…read morerepo a 15 yr old car

Terribly ran company. Paid my monthly payments always ahead of time and still was required to pay…read morethe rest of the interest for that month. Then the payoff part is such a joke. They will never tell you over the phone how much the payoff will be, you have to be sent an email and fill out a stupid survey. Then someone calls you a week later. It's almost as if they don't want you to pay it off and all they do is play games. Their website and payoff email survey asks if you want to receive title same day or have it mailed, I selected same day pick up come to find out that the website is posted wrong and they don't do same day release. What a joke right, supposedly it was MY mistake to have "misread" it. Clearly the website says "as soon as the same day". Don't waste your time. Find another place. Save yourself the hassle.

Hi All, title max is one of the easiest places I have ever…read moredealt with as far as getting a title loan. Just a little tip. if you upload all of your photo it is much easier and faster at the actual store. please use my code if you do end up using them please LXRPET thank you very much! have a good day

Came to get quick cash mark helped me out great service quick and easy if anyone needs some quick…read morecash come and talk to Mark and use this code Fywrwk

Machel helped me with my loan as i was facing difficulties with another manager in another location…read morefor cash1 Machel knew the problem and fixed it right away no need to show up to anyone of your guys locations while you guys got Machel on hand

This place is a MF scam!! You can make payments but then they screw you if you take any money out!…read moreI can't wait to be done with these a-holes! Do yourself a favor and don't go through them!! All they do want is your interest and could care less about you.

Opened loan in December 2025, paid it off in March 2026. Recently looked under my passenger car…read moreseat, and there it was, a GPS tracking device. These mother f,rs did not inform me at the signing of my loan. Criminals!! Stay away from this despicable, shady company.

Undisclosed tracker found in car is now on its way to Aruba. Scandalous allowed loan without…read morecontacting both people on the title. Only giving it one star because it wouldn't let me give zero or a half

If you need help with a title loan Joe Roush is the guy to go to him and his tram helped get me…read moreevery dollar I could for my vehicle and made it so simple and such a pleasant experience. Thank you joe much appreciated. Coffee wasn't bad either!

Thank you Kelsey and Joe for helping in my hard time finding a solution with the way things have…read morewent down hill because of covid I lost all hope in getting thru the struggle but they helped tremendously. if you stop in and use my referral code you will get instant $50 bonus use code: (vwxrme)

Came in for some help regarding a title loan. Yairee was super helpful and nice, made the process…read moresimple and quick. Very welcoming employees

I just returned to az from Virginia, I went home because my mother had past away. I barely made…read moreit back with the little funds I had left from traveling. Someone had told me about phoenix title loans, I had to have quick cash and fast to get me through the rest of the month, When I got there Janine met me at the door. Well to make a long story short, Janine had me in there and out within twenty minutes and a thousand dollars to boot. Janine was very well mannerd and knew her job well. I wouldn't hesitate to recommend Janine and the company she works for to a lot of customers. Thanks again Janine, you are a great asset to this company.

Dishonest and they don't keep accurate records of payments or interest applied. Online account is…read morevague on the information you see. You can't even access payment history in your online account.

tried to sell a perfectly fine working keyboard with batteries in it and a stand for $60 they…read moreoffered me $20 cause it was missing the power cord and music sheet holder don't come here if you are trying to sell something they will lowball you for the smallest missing things

Ok first off not normally my cup of tea but these guys really saved my ass. I changed jobs and…read morewasn't sure when pay day would come but still had bills coming. Janine was a rockstar and helped me out from loan to repayment. If you need money and aren't sure bring your title and spare key (saves your extra money) and take money home today. It's a smaller location but has all you need. If you have extra time take a walk around they have some good deals on electronics especially Xbox and PlayStation. Many thanks to Janine and phoenix title loan in Chandler for saving my ass this month!!

Trina and alyssa both helpee out 100 percent... Thanks....read more

I went to this location after driver 1 hour away from home and met the seller in the middle way he…read moredrove also another 30min we came to this location at 8:50pm and they still have 10 minutes to close and we hear the lady yelling saying that I cannot take you. It's too late. We already closed, Kimberly she had the worst customer service very rude person, also the people front of us they were already done and leaving so she had plenty of time to get our title transfer done.

Terrible terrible customer service!!!!!! Go absolutely anywhere else! !!!!!!!!!!! After an…read moreexhausting day, I stopped by to get a money order for rent. After standing in line for quite a bit, the one guy told me they wouldn't help me until I got a mask. I asked if they had ran extra one? And they said no. So I covered my nose and mouth with my shirt and they still refused to help me. I understand the masks required thing, but there was not one sign and it's more of how rude, inconsiderate, and nasty the employees were. I then drive to QT with no mask (because I didn't have one in my car I simply forgot one at my job) and they made a money order for me no problem. Soooooooo rude and soooooo disappointed! They lost my business altogether