The worst bank/business I have ever worked with. I have been trying for 3 months to make changes to…read moremy VISA accounts. I provided all the necessary paperwork multiple times, I have made 5 trips to the branch with absolutely no success. It should have been something simple, but I cannot get anyone from the bank to call me back or communicate with me in any way. I'm closing my accounts and moving on. I recomend you do the same.

Horrible business! Horrible customer service! People don't know how to do there job! Every time I…read morehave gone into the branch something has gone wrong! I only go in the branch once a month to make my mortgage payment and thats it, and they can't even get that right! I just mad my recent payment over a week ago, and they lady couldn't find my loan number on the system so she wrote my receipt out and snail mailed out my check, and my payment STILL has not hit my account! Because of them I have gotten a letter of intent and late charges, when I call even the lady on the phone told me not to go into the branch, she said to use the online banking, all I said was "yeah, well that doesn't helping me right now, what's your solution for my lost check!" and their solution is put a stop payment on the check, but who is going to pay for the stop payment? Me! I have not been offered by them to pay for it. They just want to research the problem and wait for the check to go through, mean while I rack up late fees. I had to give them 1 star but really they deserve NONE!

The ABSOLUTE worst credit union I have ever dealt with. Awful and shameful. Customer service is…read moreabysmal. Completely unwilling to work with you. I wish I had never banked with them.

Tried to get ahold of the manager through cell and email no response to my serious questions and…read moreconcerns!! If I could give it negative 5 stars I would.

I have Been a customer for over 20 years who currently lives in California and was visiting this…read morepast weekend. I visited the branch on 1st street on 7/6/2024 at around 11:06 am. My stepmother and myself sat on the waiting area until Jose Suarez approached us at 11:23 am asking how he could help us, I mentioned to him our inquiry about adding my stepmother who currently banks with wells forgo bank into my existing account. He had no interest in helping and suggested I scheduled an appointment for the following Monday at 10:00 am that because this would take over 1 hour. when I asked who the appointment was scheduled with, he said any banker who's available at the time of your visit. I ended up going to 72nd ave, on Monday and had the most pleasure visit with the help from Jose Valencia who provided with excellent customer service, not to mentioned it took 10 minutes to add my stepmother into my existing account.

The branch is on the North-East corner and the only ATM is off-street, which is actually convenient…read morefor parking. The drive-through is catercorner, on the South-West corner, and there is an ATM there as well. Branch has always been well-staffed every time I've been inside, which is not that often, but they seem efficient and move the line right along.

I come here at lease once a week. I have tried different times of the day but the lines are always…read morea big inconvenience. So much so I am considering moving my assets.

The worst credit card company ever. They are real scammers. They always look for a reason to push…read moreyou into insurance that you don't need. You send them your insurance, but they say they didn't receive it. I sent my insurance confirmation by fax, by mail and uploaded it to their website, but they still said they didn't receive it. And they kept sending me bills with additional payments for their insurance, which I never bought and never used.

Very dishonest bank to deal with. I was looking for a bank to open a checking account for buy and…read moreselling on ebay. Chase had a promotion advertised to open a new account and receive a $400 bonus. The condition was to make transfer totalling $1000 within a certain time. Which I did. They did not pay the bonus and also started charging me $15 per month just to have an account open. Bank manager did nothing. Take your money somewhere else! I did.

In my opinion this place sucks $8.00 charge to a customer…read more for check cashing Outrageous. Will take my business elsewhere from now on.

The atm shredded my debit card immediately upon insertion with no opportunity to enter pin…read more Assistant manager was rude and advised the machine will shred any man BOA atm card. There was no signage posted warning of this. Their website advertised a no surcharge atm which is why I went there.

UPDATE (10-15-13) I just got got an email from the FDIC that…read morethe Bank of America was investigating this and needed an additional (60) days to get me an answer. Interesting. UPDATE (10-16-13) I just talked to Janelle Garcia who is the CEO of Bank of America Customer Relations and she told me there was no wrong doing and it was part of an audit done on safe deposit box's that had non payment. Then why was I never notified about payment? The Bank of America knew I was responsible for this safe deposit box as the executor of the will. Janelle Garcia told me I was informed by a letter that was supposed to be sent to me. I never received any correspondents from the Bank of America telling me that were going to open the safe deposit box pending an audit. Janelle Garcia hinted to me that the prior Bank of America Manager in Yakima was no longer with the company. Interesting. Janelle Garcia also said they would not reimburse me for the all the time, energy and money spent to get an answer. So the answer to this situation was an audit on safe deposit boxes that had non payment. Cindy Munsie could have asked me for a payment. I would have made a payment. That would have been no problem. The Bank of America took it on themselves to open the box with none of the card holders present. Plain and simple. Then lied about it. The Bank of America still thinks they did nothing wrong. I feel sorry for any other people who have a safe deposit box with the Bank of America. GOOD LUCK WITH THE BANK OF AMERICA IF YOU HAVE A SAFE DEPOSIT BOX.

Crazy that the nearest banking center is 62 miles away. One ATM in Yakima but there's a limit to…read morethe amount you can withdrawal. Time to switch banks

Banking has gotten harder here in the last couple of years…read more No longer about customer service and more about cutting corners.

Had the most appalling experience at the Selah Branch today. Since Covid their customer service…read morehas gone down hill, no tellers and not even greeted upon entering the branch. It was the most awkward encounter and to make things worse when o did get service she was rude. Furthering this experience, I made a comment on their facebook to only have it deleted. At the end of the day Solarity lacks genuine customer service, and could care less about complaints since they like to delete them and based on their yelp review I can see I am not the only unhappy customer. Sadly to say I will be closing my 15 plus year relationship with them and taking my business elsewhere.

This was such a wonderful place before the leadership changed. Ever since then, they have tanked…read morecustomer service in every imaginable way, including getting rid of as many direct staff who actually help people as they can. This is all while putting out commercials, billboards, and statements about how they offer wonderful customer service. I saw an appalling transaction in the lobby on Summitview in which an elderly woman who had been a customer for decades (she said so) was begging for help, and they just kept telling her how she was now responsible to do everything herself, through the ATM. At the end, in the face of all of her frustration and fear, they smiled at her and said, "Is there anything else we can do to help you?" I felt like going up to the staff member and saying, "What was the first thing you did to help her? You have to help her first, before there can be something else you can do to help." Maybe I should have. We have slowly moved our accounts out, and know several others who have done the same. The leadership seems bent on making this an internet bank instead of a credit union, which is supposed to be there to help its members and not to function like a big bank. Now Solarity functions worse than a big bank. Big banks, for the most part, still have people in the lobby who will help with deposits and withdrawals, and real drive-throughs that are staffed. Solarity now builds buildings to house ATMs that you must use yourself. Now that's customer service! In my life, I have never seen another go so far downhill as Solarity. The saddest part is that it seems to be, it must be, by design.