In Feb my dad traveled from WA to AZ. Greyhound "lost" his bag in AZ, come to find out it was…read moretagged incorrectly and never put on the bus. A month in AZ and they never could retrieve his bag. Greyhound issued a refund for lost baggage but they foubd the bag, then Covid hit. Since April I have been given the run around by numbers to call, half of then deactivated, and then told the only way I can reach baggage claims is by email. Ive been going back and forth trying to find where this bag is. Baggage claim told me they found it, I told them I needed it sent to WA and they told me it was at the station in Tacoma, WA. I went down to the station in Tacoma in person in July where they told and physically showed me they did not have the bag, looked it up and found out it was not properly tagged and never sent to Tacoma. I again reached out via email today where they told me they confirmed the issue with my dad themselves and gave a confirmation number which is a total lie! He is in my care, they could not display proof of "things being taken care of" and what the confirmation nimber was for, no one ever contacted him nor I and we still do not know where his bag is and still I get no firm answers from this company and no effective help. There are very important records in his bag he needs for his medical and we havent been able to get any service regarding this issue for nearly six months now.

This bus service was chartered, on Sunday (6/22/25) to transport members of the church, at which I…read moreserve as Minister of Music, from the Pleasant Grove Church of Denton, Texas, to the New Hope Church of Overton, Texas. I trailed the bus to the destination in my car, because I had to leave the host church much earlier than everyone else. The first issue was that the bus was running very late, due to some issue, in which it was having to stop, and at times couldn't travel at higher the 40mph. Secondly, at about three miles out from the destination, the bus driver comes to a stop on a side road, crossed by a highway; only she's pulled out beyond the stop sign onto the crossing highway. She spots a cop on the highway, and while I'm only a half car length behind the bus, with someone directly in line behind me, she proceeds to put the bus in reverse and backs into my vehicle. I had been honking my horn and attempting to back up myself, but was obviously out of room from the vehicle behind me. At the destination, I confront the driver, who acknowledges the incident and we take pictures of the vehicles and exchange driver's licenses. On the next day (Monday) I'm put in contact with the tour bus owner, who agrees at first to settle the damages independent of an insurance claim, as his deductible is $5K and my damages are formally estimated at $1,100.00. However, after he receives the repair estimate and photos of my vehicle, the owner begins asking questions that imply he's skeptical and has a problem with the repair quote, and he wants me to submit my vehicle to his P & B shop for the repairs. Through experience, I don't trust my vehicle to just anyone, least of all a person of questionable business readiness and integrity; it has to be a shop I trust, and you can attempt to negotiate with them if you choose. My last words to the bus company owner encouraged him to call my shop to get clarity and make a deal if he wished; but to inform me straightaway of how he wished to resolve this issue. As of the writing of this review, (two days later,) he's not called the shop, nor returned either of my two text messages. At this point, I've no other recourse but to use his bus's tag to get a claim filed through his insurance m, and have a police report generated against his driver and his business. I've also noticed the less than stellar reputation this bus company already has, and would not recommend doing ANY business whatsoever with them. Stear clear!

We took a group of girls on Field Trip to Dallas Saturday and it was a great experience from start…read moreto finish. Elliott's Travel & Tours was very accommodating as we had to find an alternate Charter Company within ten days of the trip The coach was clean with sufficient technology amenities The driver showed up at the agreed upon time He was courteous He was flexible as our times for Venue departures and arrivals were altered from the original itinerary.

Whether from the airport or from the hotel, Victor has always picked me up with a friendly, smiling…read moreface. I have enjoyed each ride! He is a great guy and and an excellent and safe driver...long drive or short; we've done both. I highly recommend Same Day Transportation. Thank you, Victor, for all the wonderful rides!

The service is amazing so much so that I recommend them to my friends and I book them on a regular…read morebasis for the Chief of my job who has very high standards! You will not be disappointed!