Great products and helpful knowledgeable staff. However, with the bed purchase, we were informed that we would receive setup and installation that was covered with the price. The mattresses arrived one day and the frame the following day. We called Casper to confirm the installation, however they had no record of it, but was assured that someone would be in touch that day. No call or e-mail. Called again a day later. After getting the Casper runaround; again we assured that a confirmation email was coming. Still awaiting that one...4 weeks later. Day 3 and another phone call. After waiting for 30 minutes...we gave up and hauled the bed upstairs and erected it ourselves (we are in our 60s). Thanks for brush-off Casper. My two stars are for the terrible customer service, not the products, which are fantastic. Best night sleep I have had. read more