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Cassy's Caring Paws

5.0 (2 reviews)
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1 year ago

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2 years ago

I absolutely recommend. They are kind and gentle. I have a 5 lb yorkie and he loves to go here for his spa day

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Pocatello Pet Lodge - Quincy's first grooming.

Pocatello Pet Lodge

(24 reviews)

I got into a pinch and needed to board my pit bull, Daisy, when the entire family went on a out of…read moretown trip. I'd heard good things, so I made last minute arrangements here. Since I'd never kenneled Daisy, she was never vaccinated for kennel cough. The staff said, "no problem! Who is your vet?" And took Daisy to my vet for the required shot. Their service enabled the whole family to leave on time without me having to make the arrangements. The kennel is very clean and the staff were fantastic. They greeted Daisy and we're kind and gentle with her. Upon pick up, the staff provided several photos of Daisy's activities with a detailed report of how her stay went. I was thrilled knowing Daisy was so well cared for while I was gone. Having never used a kennel before I lack experience, but I am certain the high level of service I received sets a high bar for any other kennel service to meet!

I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

Alta Animal Hospital

Alta Animal Hospital

(14 reviews)

This was my first visit with my new puppy. From the phone call until my appointment every…read moreinteraction has been wonderful. When I arrived I didn't experience a long wait and I found out the offer plans where you can pay for the basic needs of a pet monthly. Which is super helpful to be able to plan for. I am glad this is the vet hospital I decided to take my little baby to.

This place is NOT transparent about fees or consistent in direction communication. They confuse…read morethat the client is the owner. Not the animal. Did not consent to an exam when I took them in for vaccines. Was told "we always do that" Doctor combined an exam with the vaccine...200 bucks later. They fixed my two cats and told me they were "fully vaccinated" but were in fact not. The doctor sanctimoniously tells me it was "in the paperwork" but was NOT part of the verbal out-brief and was only one one of the cats paperwork. They want me to come in for a 3rd round of vaccines and said "it would be taken care of" but then find it will only be "discounted". They MIGHT be competent medical professionals but Alta as a business operation is far from professional and operates like a greasy used car lot. The hospital has a feel of bait and switch. My comment on how expensive it was, was responded to by the staff saying, "you can't put a price on love". What BS. Emotional blackmail apparently is the go-to here when you find out the prices. Go somewhere else people!

Cassy's Caring Paws - groomer - Updated May 2026

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