I am heartbroken and furious. My 13-month-old golden retriever, Maple, was attacked during her…read morefirst overnight stay at Pocatello Pet Lodge on July 18-19, 2025. She came home with at least 13 puncture wounds across her back, ribs, and neck. No staff member informed me of the injuries, and no one even noticed they had occurred. Before this, Maple loved daycare here. But in April 2025, the facility was bought by Best Friends Pet Care, and the quality of care has drastically declined. When I dropped Maple off for her overnight stay, the staff was rude, disorganized, and admitted they didn't even have a kennel ("house") ready for her. Despite purchasing their highest-tier package and bringing her crate, they kept her in a temporary chain-link kennel the entire time. Additionally, I did not receive the 'bedtime photo' I paid for until after her stay was over. The photo, attached, shows she did not sleep in her crate, as they promised and claimed. When I discovered her wounds at home, I immediately called. The manager and staff were unaware Maple had been attacked. Based on her numerous injuries and her timid personality, this was not a single bite--it was a prolonged, unsupervised attack, possibly by multiple dogs. Staff later admitted they are severely understaffed and required by corporate policy to book at 110% capacity. Although they refunded her stay and offered to cover the vet bill, they claimed they could not identify which dog(s) harmed her. This means the aggressive dog(s) has not been banned or separated and may still be attending daycare and boarding. I will never take my dog back, and I strongly recommend you do not either. Maple survived only because of her size--if this had happened to a smaller dog, I believe it would have been fatal.

This place is amazing! I've started taking my dogs in to self groom them and everyone is super…read morehelpful and nice. They have the best prices plus products to wash and groom your dogs. Plus a punch card! I highly recommend these guys to everyone that see my dogs

She's the best groomer ever! My snooty schnauzer looks fabulous and she's not scared of grooming…read moreanymore. No stressing out for her and me!

I absolutely recommend. They are kind and gentle. I have a 5 lb yorkie and he loves to go here…read morefor his spa day

You know your dog's are well taken care of here when you pull up and they make a beeline for the…read morefront door! Dogs run the joint.. they are all roaming around and playing together all day long. They're only kenneled overnight while they sleep. They allow you to leave their beds, toys, etc for them. The staff is super nice and are hard core dog lovers. I may be driving my dogs all the way here from Nevada to Idaho to board them when I leave the country. They do grooming, so I had my dogs groomed the day of pickup. I picked them up smelling clean and beautiful!!

I just love Wiggles N Waggles. We've been bringing out two dogs to Theresa and her wonderful crew…read morefor around a year. My doggies get lots of interaction with both humans and other dogs out in the play yard. It's a very social boarding kennel and the dogs get out and about on the grounds and in the grooming salon a lot. They really are part of a big family there! We wouldn't board them anywhere else!

Sadly had my little dog pass away a couple weeks before Christmas and they were the biggest help…read more They got here in that day and I had her back within a week. Originally they told me it was going to be two weeks or but, I got her remains, along with some paw prints quicker than expected. I was a wreck on the phone but they were so kind and understanding. They also sent me a card in the mail after this whole experience. I would definitely come back to this hospital with any of my pet needs thank you Dr. Knight and her whole team.

Kodi was so sweet with my dog. She was patient with him and took phenomenal care of him while he…read morewas suffering. Next vet visit I will definitely ask for her again and give her 5 big booms.

Best place in the world I wouldn't take my dogs anywhere else. She has excellent doggie daycare…read morewith attentive staff and you can really tell she loves the dogs all of them.

I took my dogs there for one day for daycare. the communication on the phone and in person could be…read moreimproved. Felt as if I was talking to high school kids. I had to ask all the questions. How did they do? What did they do? I would not recommend. i really don't know what they did for 6 hours. They were very thirsty when they got home. Safe to say overall they will not return.

Been great! Started taking a foster Husky here last year and she loves it. And they loved her…read more After she was adopted I started bringing my Mal/Shepherd mix and it's been great. Everyone is always friendly and my dog gets excited when we arrive. Great place for your dog to socialize with other dogs. Both dogs I have taken to the pet lodge come home exhausted. Which to me, means they had a great time!

Our dog has spent several weeks at the Pet Lodge when we travel out-of-state to visit family. He…read moreis placed in the group for larger dogs and enjoys playing with others both inside and outdoors. We believe he is well cared for and socialized during his visits. If you need overnight or daycare for your dog, we would recommend considering the Pet Lodge based on our positive experiences.

Very nice groomer, and a nice kennel for daytime doggy play. Our dog loves to go there (once she…read morerealizes where she is going), and that's a good indicator - dogs have an amazing ability to detect who is good and friendly versus someone to "watch out for". She of course is also happy when she is picked up, but her exuberance shows she had a good day. Works for me!

This business is fantastic with my Mini-Australian Shepherd. I get her groomed here and she loves…read moreit. The groomers are gentle, respectful, and very good. She looks so much better after a bath and some areas trimmed, including her nails. When my dog is with someone who doesn't respect her she comes home and will not allow us to touch her until the next day. After she has been groomed at Animal Oasis she is loving, happy, and wanting to play with us. The good news is that I can take her and let her play until they are ready to begin the grooming and then pick her up at the end of the day. She is a extrovert and loves to play with other dogs. I have not used their overnight boarding facilities so I can't speak to that aspect of the business.

This was my first visit with my new puppy. From the phone call until my appointment every…read moreinteraction has been wonderful. When I arrived I didn't experience a long wait and I found out the offer plans where you can pay for the basic needs of a pet monthly. Which is super helpful to be able to plan for. I am glad this is the vet hospital I decided to take my little baby to.

This place is NOT transparent about fees or consistent in direction communication. They confuse…read morethat the client is the owner. Not the animal. Did not consent to an exam when I took them in for vaccines. Was told "we always do that" Doctor combined an exam with the vaccine...200 bucks later. They fixed my two cats and told me they were "fully vaccinated" but were in fact not. The doctor sanctimoniously tells me it was "in the paperwork" but was NOT part of the verbal out-brief and was only one one of the cats paperwork. They want me to come in for a 3rd round of vaccines and said "it would be taken care of" but then find it will only be "discounted". They MIGHT be competent medical professionals but Alta as a business operation is far from professional and operates like a greasy used car lot. The hospital has a feel of bait and switch. My comment on how expensive it was, was responded to by the staff saying, "you can't put a price on love". What BS. Emotional blackmail apparently is the go-to here when you find out the prices. Go somewhere else people!