Beware. Do not get braces or any long-term treatment with this office. I have just recently concluded 3 long years of hell with this office of what was originally supposed to be a year-long treatment. I came in to talk to the orthodontist in September 2022 because I had had a baby tooth that had never fallen out and I knew I would need to have braces placed to make space before eventually getting an implant. The orthodontist said it would take about a year of treatment and then the implant could be placed. I was told a reasonable price after both my husband and my insurance paid their shares and i thought it all sounded great. The trouble started that first day because I was told they couldn't get approval from my husbands insurance plan and that they knew they would pay $1000 towards braces but the insurance office was already closed that day, so if I wanted my braces placed, I could pay the $1000 along with my own co-pay and I would be reimbursed after the insurance went through. I said, sure I'd pay it no problem. I got my braces on and then the next week, I called them to check on the status of the insurance and they said it was good to go and I would get my money back after the treatment concluded. I figured that was fine because it would go towards my implant when I needed it. No problem. Fast forward two years later and my treatment still wasn't done. Every time I came in, the orthodontist said to come back on 4-6 weeks and they NEVER had appointments. Every time, I was scheduled 3-4 months out it seemed. This is the reason that the treatment took so long and every time I came in, they were taking more and more new patients. It was obvious that they did not care about the current patients they had and making sure that they were getting appointments on time, they only cared about shoveling in the cash from new patients. This office is like a revolving door for staff. By the time two years had come and gone, I had barely seen the same people at the desk when checking in and I figured I should ask about when I was going to get my $1000 back, just to reassure myself that everything was good once I finally was able to get the implant. The lady at the desk acted like she had no idea what I was talking about. I had to go through the whole story and they looked through my file and saw a document where I was quoted for the price that included the $1000 from my husband insurance but it turned out that no one actually filled the claim so the money was never paid out. I went back and forth with them about this but the last word from their corporate office that they sent to me via email was that it was too late and I was just out that money. I would have waited to get my braces on if I had known this would have been the case. The office staff made me feel like I was crazy even though I know what I was told but they are the worst gaslighters I have ever encountered. Another YEAR rolls around and finally I can get my implant. I make an appointment with their periodontist to verify the space and they call me a day before the appointment saying the Dr had to reschedule. I reschedule and once again they call me close to that appointment and say the Dr will be out again but I can drive an hour and a half away to another office to see him. I said no, just schedule me in Murfreesboro when he is available, they said they didn't have his next schedule and would call me to reschedule when it came out. I never got a call for that. So, after 3 years of braces and no implant, I had enough and called them to schedule a time to just get my braces off and I would take my business elsewhere for the implant. I made the appointment over the phone and came in at the scheduled date and time and they told me, no I didn't have an appointment. By this time, I was so tired of being jacked around by the office and company that I was livid. I said I wasn't leaving without my braces coming off. The lady at the desk kept saying things like it wasn't her fault because they had all new staff and stuff that happened on the past wasn't her and that the call center probably made a mistake. Worst customer service ever. If you are sitting at a desk for a company and the company messes up, YES, it is your fault. YOU are the current representative of the company at that desk and it is on YOU to make it right, not point fingers at people who are not there. Ugh. All this to say don't come near this office. I saw 3 different orthodontists during my treatment and countless different dental assistants and office staff. No matter how inexpensive the braces are, it's worth it to go to a reputable company that cares about the patients more than increasing their bottom line. read more

I got a fill in yesterday and OMG it looks and feels so real and good! thank you castle dental you are the best!!!

I been with castle dental for almost a year now, the staffs there are so wonderful! Dr. Patel, Queen Barrett and Tashay Spencer are amazing! They go above and beyond for their patients! read more

Hygienist not available for 6 months. Crown was 80% more than estimate. No itemized bill for services or instruction afterwards. No explanation for difference. Will not return read more

Dr Patel and his staff are outstanding, professional and provide excellent dental care and services.

So...I was in the office on a clinic day with Dr. Jafarian, the periodontist, who travels regularly to this location for in-house procedures. ( GREAT for those without medical insurance and cannot be referred out to an oral surgeon or specialist as it's, a lot of the time, a medical visit at that point) Immediately I knew he liked him. Not only was he through in explaining what he was going to do, but he gave me the opportunity to ask and answered all of my questions and he is so kind with a warm presence. Dr.Patel was also great and knowledgeable but a bit dry, Dr. Jafarian is a lot more approachable! The entire visit including my financing was a team effort from Queen and Melissa in the front trying to crunch numbers to make sure I walked away taken care of and with what I needed to the crew in the back putting me to sleep and actually performing the procedure. I'll be honest it did take longer than I had anticipated but the end result was so much better than I anticipated as well. If your sitting there and you are wondering if you came to the right place, maybe it is taking longer than you thought or maybe something wasn't explained as throughly as you would have liked ( as I found out that day I would need a bone graft ) PLEASE please just trust them. They know what they are doing! I wish I could have went back and told myself to trust the process! Queen promised me that everything was going to work out and they were going to take care of me and she was on point! You can tell the entire staff is not only knowledgeable but they work very well with one another. This group has a passion for what they do! Dr. Jafarian also impressed me as one human to another, not even a doctor when he was preparing the drugs for my IV sedation, he asked me one last time, despite him and everyone else in the office asking me "Now do you have a ride?" "Yes" I answered he then inquired further asking if it was someone I can trust telling me he is not a fan of dumping women in a Uber after taking those kinds of medications. As a man I gave him every last ounce of my respect for going a step further and inquiring about his patients whole well being not just about the procedure he would be performing! Not to mention it has been 6 days and I am healing so beautifully it's almost too perfect. I was uncomfortable on day one but almost no swelling, not chipmunk cheeks, but like I have gotten in the past, and on day 6 there is no swelling at all no pain and I can feel the stitches resolving ! Just shout out to that entire office for showing up to work last wed I appreciate each and every one of you more than I could ever express ! And I'll definitely be returning! Thank you all! read more

The surgeons exact words were " I'm in the middle of surgery , do you want to get them out today or not " while in my consult. I had an appointment at 11 & they started another ladies surgery as soon as I get here that had no appointment , one receptionist is so sweet & the other literally won't even make eye contact with you. Def would prefer to go to another dentist , or if you're like me & this place is the only place that takes your dental insurance I'm so sorry. read more

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The entire staff was a made me feel at home and Melissa went out of her way to help with all my insurance paperwork. Thanks to everyone read more

beware, Castle Dental, Things you should know: First, They did not check to confirm that my insurance would pay for a certain procedure before they sold to me the bill of good when another option was better and was covered by my insurance. In my case I was convinced to get a temporary partial because they said it would take much much longer to get the permanent partial back even though I was leaning to toward the permanent partial. The Kicker, Last, I was convinced that I could eat with the temporary but that is not the case. As I told my wife it feels like a shoehorn in my mouth and the temporary partial moves when you eat. read more

UPDATE: I've been to 4 different dentists since. They all said my teeth were fine. SCAM. This place is a scam. I went in for a cleaning and they gave me an estimate for $1000's and said that they wouldn't clean my teeth unless I agreed to the whole plan. I refused and went to my previous dentist in Nashville. It turned out that none of Castle Dental's exam findings were real. read more

Patient focused practice new staff is amazing! The Dr. and Hygienist were gentle and the staff take their time and explain everything. The office offers a discount plan now that saves a lot of money and allows all exams and X-rays to be free for a year. If you want a friendly patient focused office this is the place to visit. The office also offers financing. read more

My wife needed work done. We had a VERY swanky dentist in Green Hills recommend work for $532. (Roach Family Dental) As we have moved to Murfreesboro and to save money we tried Castle Dental. Same work Quoted at $900!!!!!!!!! RIP OFF! We were also told they would call us back next day... no call ever. While in the lobby another guest asked for the TV to be changed and front desk person told her "We don't turn on the news." Some staff were friendly enough, others very short bordering on rude. Little things as well.... No coffee, plants, just OLD magazines and Bibles. Just avoid this place. read more

Said I had 7 cavities, needed 2 crowns and a deep cleaning (4 sessions at 70 each) that was not covered by my insurance. When I said I will just have a regular cleaning they refused to treat me. I finally gave in and let them and then they had you an estimate before you ever see a dentist. Estimated I would need 1750 plus dollars after insurance. Said my wife had 6 cavities. Went for a 2nd opinion as something seemed fishy. The next dentist laughed at the deep cleaning - said my gums were as healthy as a person my age should have. I didn't need 2 crowns and only had 5 cavities. 400 worth of work. Oh my wife? No cavities. Basically go to Castle if you gave money burning a hole in your pocket and for kicks have a lot of unnecessary dental work. read more

Word of advice, do not go with the cheap dental insurance Cigna and then you won't be forced to go to a Castle Dental for any dental work. I booked a regular cleaning for November 27, 2012. Once I arrived on November 27th, they took my x-rays, a dentist looked at my teeth and the next thing I knew I was being given a bill breakdown of how much all my work would cost. I thought, "Wait a second?" "I thought I was getting my cleaning." After we talked about the bill, a nurse walked me out to the waiting area. I asked if someone would be bringing me back for the cleaning and she explained to me that this was just a consulation. I would have to schedule the cleaning. Huh? I thought that was what I scheduled? It was never explained to me that they have a consultation appointment seperate from having any work done. I took off work for this? So, I scheduled my cleaning for January 9th. January 9th comes. I am directed back to the same area where I was before. The nurse immediately starts putting numbing cream on my gums. I asked her why I was having numbing cream put on and she explained it was for the local anethesia for my bonding work. What? I did not schedule that! Yes, I needed that done eventually, but I did not schedule that. I'm sure my words were, "I'll schedule the bonding when I have more time." Even when I confirmed my appointment a day before, they confirmed the cleaning, not bonding. I asked the nurse if I was still having my cleaning done and she explained that they did not schedule that for me but if they could squeeze me in, they would. Well, they couldn't. So, I've now been there twice and no cleaning. I did receive the bonding and when I went to pay, they told me it was $460.00, $300.00 more than what we had discussed on the November 27 consultation! I disagreed with the bill of course and they quickly lowered it back down to the orginally quoted price of $160.00. I was happy that they did, but what made it go from $460 to $160? Needless to say, it's February now and I still haven't gotten my cleaning. I've heard that they will always do the higher costing service first. That's exactly what they did. I can say that the staff was friendly to me, but I won't be back. I don't trust what I'm getting. Also, I'm having to go back to another dentist outside of my network to get the bonding that they did on the 9th re-done. It's not worth going back to deal with them again. read more

Great staff. Worked with me for payments on treatments that were not covered by my insurance. Depending on your treatement... they may have to refer you to someone else who will accept your insurance but for the most part... im satisfied. read more

I had my wisdom teeth out and i had an awful experience. the day of my consult and surgery i didnt get taken back until an hour after my original time i was scheduled for. the day of my surgery everyone was rushed and rude. there was a few times when i would talk i would get an eye roll from the staff for some reason. also im a naturally anxious person, and i went back and had my surgery, and as soon as a woke up i started having a panic attack, i'm not sure why but i couldnt control it obviously. i was hyperventilating and couldnt stop crying. all the doctors did was say "keep your mouth closed" and then walk out for a few minutes just to come back in and say the same thing and then continue their conversation about what they were doing after work with other staff members, i dont understand what kind of doctors can just ignore someone having a panic attack and very obviously not being able to calm down but i definitely wouldn't recommend this place if you want to feel cared about in any way and dont want to feel like you're bothering everyone in the building just by existing. read more

Please note, this review does not in anyway reflect the professionalism of the staff. The staff were awesome, friendly, and professional. However, the facility is much older and neglected. Castle Dental attempted to charge myself and wife THREE times the amount of each procedure that needed to be done. I cash paid without insurance at a provider close to home and paid a third of the cost for the same work. Just because the staff has changed, doesn't mean the billing practices have. read more

Watch out with this dental clinic. They will have lots of surprises for you! 1. On your first visit, when they give you the bill. REVIEW IT and ASK QUESTIONS. If possible, record it while you're discussing your bill. Trust me, the next time you visit, things would be different. Hence the surprise. 2. On your next visit for a regular cleaning, they will tell you need this kind of procedure, this and that and it will cost you "X" amount of dollars for the procedure which by the way your insurance won't cover. SURPRISE-SURPRISE. And if you ask not to do the other procedure so you don't have to pay for the extra procedure, they won't clean your teeth unless you agree on the other procedure. A total rip-off. Would I recommend this clinic? YES to my enemies, unfortunately I don't have one. read more

As a new patient at Castle Dental, I was treated very well. On my first visit an additional visits, they have been very professional, thorough and have performed the way a business should. Unlike other reviewers, I appreciate the first appointment being an assessment and discussion of treatment plans and how we will proceed. I like knowing how my money is being spent and I appreciated the input that I was able to give on my treatment plan. They offered to do my cleaning on my first visit but I didn't have time to wait so I did go back to do my cleaning. Again, I experienced nothing but the most professional behavior from the staff whether I was talking with Delena or Ashley or other dental staff. I've recommended my daughter and my coworkers go here as a patient. I'm a consumer who values my time and money. I appreciated castle dental does the same and look forward to keeping them as my dental provider well into the future. read more

This place has stressed my family so much. My husband should have had his upper extractions done in December and the lowers done in January. Our insurance covers one surgery a year so we planned this. The office rescheduled so his first surgery would be in January making his second one a while year later. Then they rescheduled twice more this week for weather! I am sorry but other doctor's offices are open, restaurants are open, ESP in schools is open. These dentists need to get to work. My husband has no more vacation days because he took them off for all the reschedules. Now we will be losing money IF his boss will even give him the time off! I am so disappointed in this place. My husband is stressed about this surgery and they are dragging it out and he has fasted every time so he is annoyed and hungry when they call 2 hours before the surgery to cancel. Get it together Castle Dental. read more

Very friendly and professional staff! Hygienist was great and gentle! I highly recommend them.

Them working on your teeth isnt the painful part its the fact they quote you one thing and then up charge the insurance company leaving you to cover the differance. These people are not up front or honest with how much you will pay. I was recently quoted an amount for a cleaning that left me $300 in the hole -I even told them I didnt want to be surprised and 4 months later I get a bill........ Dentist is good -staff is terrible especially front desk and billing department. Save your self the aggravation .find a different reputable dentist. read more

Recently moved to Murfreesboro and this practice is the only dentist listed on my plan. You have to have a consultation before you can having anything done. They Xray you and then work up a "treatment plan." They said I had six cavities and needed treatment because my gums were thinning. Their quote was $1,000. I've been to the dentist twice a year for years, most recently in November. I don't have any cavities and my teeth feel fine. When I insisted all I just wanted to have my teeth cleaned, they gave me an appointment 6 months away. This place is a rip off! Don't waste your time. I'd rather pay regular price to real dentist. read more

Dr. Carrion at Castle Dental in Murfreesboro is the best! She has been there 16 years for a reason, because she and her staff take care of their patients. I have been a patient for a long time and have had billing and insurance issues because insurance never pays what they say they will, but they always work with me to figure it out and never make me feel like I am not important to them. Their schedule is flexible and they have an oral surgeon and orthodontist too. Need a dentist? Call the Castle!!! read more

Go somewhere else, I went last Thursday and I'm writing a review Monday. I wanted to wait and check with my friends to see if I was overreacting. I guess I'm not. I made my appointment for 4 pm. I went the registered me and everything was normal. They took my xrays then I received my first cause of pause. The xray person said they would need to take more xrays, the first xrays were only partial xrays. I said okay then she said the dental hygienist would do a gum exam, that gave me a pause. Then she said the dental hygienist and the dentist will look over the xrays and feedback from the gum exam and decide what cleaning I need. Since my appointment was late in the day. I may would have to come the next day for the cleaning. That was when I had enough. I told them I thought this was a money grap and up charge insurance. I ended up telling them no thank you. I didn't trust them. I think they just try to find something wrong. I've never been to a dentist where they do a gum exam before the cleaning. Normal they do the cleaning and then tell you if you need anything more. read more

I went here to get all four of my wisdom teeth extracted, after initially going here for a consultation/x-ray then scheduling the extraction. I confirmed with them both the day of the consultation and the day of the extraction that I would be put to sleep and not remember the process. That was blatantly false. We went back to the same room I had the x-ray and consultation done in, where I was thinking we'd discuss what was going to happen then I'd be taken to a surgical room for the extraction. However, after a brief talk with the doctor, the hygienist put nitrous on my nose and an iv in my hand; I guess we're just doing everything in this room then. I was still very much awake, talking to the hygienist until they stuck things in my mouth to prop it open and I could no longer talk. They strapped my arms down so I couldn't move, and held my head still so I couldn't shake my head no and try to tell them several times, "I am still awake, you said you'd put me to sleep, this hurts". However, they ignored me most of the time, one or two times someone would mockingly respond "oh you want to be asleep?" though he continued to drill into my jaw bone while I watched him pull out bits and pieces of my bloody wisdom teeth, tears streaming down my face. Often while they were holding my head still, that would pull the nitrous off of my nose, making me even more aware of what was happening to me, while their response was always simply telling me to calm down. When it was finally over and they freed my arms, I obviously could not speak with all the gauze in my mouth, but I used sign language to ask one of the hygienists why I was not put to sleep. She explained to me, contrary to what I was told several times, that it was called "twilight sleep", that if I wanted to actually be put under I should've gone to a hospital, and I would not remember anything after I fell asleep that night anyway. Obviously this too was a lie as I am here explaining what occurred during the entire process. At least they wiped the tears from my face before wheeling me out to be taken home. Absolutely the worst dental experience of my life, do not contribute to this business. read more

well my exp.with them has been ok so far have some issues with a billing problem but got it fix I do think they do things that in my mind are not really needed but all in all good stuff Dr. carrion very good . i think they over due some things as far as the dental work but who im to say im not the dentist .and the pic are nothing like the office in Murfreesboro and inside is different then the one on the web site and people are not ones that are there .should be change . read more