Stay away from this dental clinic. After a year from my husband's first and ONLY visit, they sent him a balance of $40 - where it says "recent". When front desk staff was asked what was it about, she just answered "I don't know what happened that time." First of all Ma'am, that's not how you deal with this type of concern. You should always offer an answer or solution to your clients. Just because you don't know what happened, it doesn't mean it's totally OK for us to pay any amount that you send us without a clear explanation. In the end, she just told us she will "adjust" the balance to zero. Second, that was a year ago & a different insurance. That is not on us in any way, we should not be dealing with this at all at this time. This may be a small amount yes, but this is out of our budget. Third, the male dental hygienist was rough on working around his teeth that he chipped one of the bridges and we still had to pay $150 for that visit. My husband already told him to be careful but he didn't. This is the main reason we are not coming back to that clinic. Also, the waiting area is dusty, seems like nobody has the time to clean it. I tried not to leave a negative comment when this happened last year, but with this thing that happened now which doesn't make sense, I just have to. Please hire more competent and respectful staff. read more

Not sure why ANYONE would trust their dental care needs with these folks. I called the main number to make sure they took my dental insurance. The lady on the phone confirmed they did and I scheduled an appointment. Not 3 hours later, the local office calls me saying they are having trouble verifying my coverage. WHY??? It was already verified and an appointment scheduled. After 2 phone calls I finally just cancelled the appointment as is blatantly obvious these folks don't know squat about what they are doing. read more

Terrible place, old staff members were kind and welcoming. The new staff members are very rude.

The women at front desk are very unprofessional. They were rude and refused services, if someone was to ask a question.

Terrible place. My wife and I used them in the past. We haven't used their service for more than a year because we were not happy with them at all. All of a sudden we got a bill in the mail without any information like what service this bill is for and when this service was performed. Called them multiple times. No human answers the phone. Left messages more than once, but no follow up. Stay away if you can read more

On first impression the smell hits you in the face. I don't know if there is a sewer running underneath the clinic but it smells of sewage. The biggest problem by far is the bait and switch on pricing. The actual cost was 3 times the estimate. The squirrelly doctor comes out with this smug smile to explain how the estimate didn't account for certain things only he would know. The large burly receptionist laughs under her breathe as you are shocked by the final costs even though her $8 an hour receptionist job will not provide dental care either. So what do you do if you took off from work to deal with this pain? If there was a more accurate account for cost then you you would be able to make better decisions. I say if you you are going to spend the same money then go to a more professional dentist office! read more

Castle Dental & Orthodontics - General Dentistry Near Me - Rosenberg, Texas

This is a horrible place to book an appointment this place scheduled me a month out so I would be able to have a Saturday appointment. When I arrived to my appointment at 10:09 and my appointment was at 10:30am I was told the dentist has moved on to the next patient because my appointment was at 10 and not 10:30. I proceeded to let the front desk lady know ma'am I have on my calendar for 10:30 and I never received a confirmation email, call, or message you can see in my messages and call log and I showed her the phone. Please if there is anything you could do as I have shown you I never received a confirmation notification. She states someone confirmed the appointment I show her my phone again proving I didn't revive anything she laughs at me. I did say I don't see what is funny about my situation. She then tells me she would ask the dentist if he could still see me. As she is walking away laughing again at me. Let it be know i have waited a month for this appointment and have been in desperate need of a dentist visit as I finally have dental insurance. That being said she returns and tells me the dentist could not see even if all of this was not my fault. That being said the way the front desk lady laughed at my situation had no compassion and treated me as if I was just part of her check. As well as the dentist who wouldn't even try and see me. If you want a caring and compassionate dental office I strongly suggest you look elsewhere. I have never been treated with so little respect. read more

Back in October I scheduled a dental cleaning for January 17 at 3:00. I kept the email from October and a reminder dated January 3. When I arrived for the appointment, the office manager said they did not have a hygienist and would not hire one until February. They would not be able to reschedule my appointment until April! They never bothered to notify me that the previous hygienist had retired and did not let me know the appointment was canceled. I lost wages because I did not work on this day. I am switching to a new dentist. read more

I was skeptical about this business because of the reviews I read . Because of my insurance I was assigned to this location. Well I'm deathly afraid of the dentist, but I had to go because I chipped my front tooth. Anyways my experience was very positive. The receptionist was kind and professional. Everyone was very kind to me. The dentist who's going to repair my tooth was non judgmental and very professional. He assured me when he repairs my tooth I won't feel anything unlike the last dentist I went to. My experience was great! read more

All the staff was friendly! I was there to have several tooth removed they could not be saved dr Dhuka &his assistant Janice we're fantastic he made sure i felt no pain continue to ask if i felt any discomfort to raise left hand friendly personably person felt very comfortable while he was removing teeth. Janice contributed alot also to the success they were a team.Thank you both for a smooth Experience. read more

Worst experience EVER!! My appointment was at 9A.M. didn't get called back till 10A.M. only because I asked what was taking so long. More time passed didn't see the doctor till 10:45 ish only to tell me that the xray tech missed one x-ray. He asked if I would like a straighter smile. I didn't make an appointment for that. My appointment was for tooth pain that I was having. He sent me back to the X-ray room only to wait even longer. I ended up just walking out. No phone call from the doctor or manager to apologize. HORRIBLE!!! read more

I called recently to schedule an appointment for a friend at the Arlington Texas location. The staff was so rude, we decided against it and my friend was so upset they talked to me that way. They need to fire their office staff that answers the phones. I have never been talked to like that before in my life. I was criticized for my English, which is excellent. I was asked all kinds of dental terms I dont know the meaning of. It felt like we were on trial just for wanting to schedule a dental appointment. These people do not care about anything much less customer service. I would not take a pet snake there and they dont even deserve the one star I reluctantly give. My advice? Don't. read more

Well what a few weeks can do to change an relationship. Could not have procedure done due to complications on my part on 10/24/2016. Rescheduled for 12/05/2016. Received 2 text messages confirming appointment. Received an confirmation txt at 12:00 12/02/2016. Received a call at 2:00 pm 12/02/2016 telling that that was no longer available and it would have to be done Tuesday - Thursday. When I explained that those days do not accommodate me. I was told I cannot elaborate but we do not have a Dentist on those days. When I asked if I would be seeing the same Dentist she replied no he is no longer with us. She did not offer to tell me who would be performing the surgery or have any kind of empathy towards my situation. I had prepaid for the procedure and since they showed no concern for my inconvenience I have requested an refund and will be seeking out another dentist. read more

I called for a dentist...the person I spoke too ask me why I needed to see a dentist ..I said I had extensive dental work done,,,again she ask me and then again..what the heck ..what is with this customer service read more

Dr Wiederhold is the best!!! He is super professional and he speaks Spanish fluently! Staff is super nice and helpful!

Honest Review This is the worst establishment that I have ever been to. During the COVID-19 pandemic, they don't regularly disinfect the waiting room chairs or equipment. The X-Ray machine they have is very old and is an extremely painful and uncomfortable process. The dentist shot a large needle into the back of my jaw which caused me to have lockjaw for an entire month. When I told him, he brushed it off and said that I must be grinding my teeth together. After telling him several times that my teeth and gums were hurting, he finally decided to believe me. I came back a week later and told him that my teeth were filed down too much. So his solution was to file them down even more causing extreme sensitivity. After paying over $2,000 in dental bills, the office sent a bill to my house asking an additional $10 for a COVID fee. Now I have to get another dentist to fix all the teeth that this dentist messed up. I am still in pain. Do not go Castle Dental Rosenberg! I have never had teeth issues before. Save yourself time, money and additional pain! read more

Searching for dental insurance. I explain to the woman that I do not want to have to use Castle Dental. Why? Because I went to them ONCE. Very long wait before I am taken to the back. Wait, wait, wait. Xrays. Wait, wait, wait. You get the picture. Already annoyed by the wait and complete lack of professionalism and then.....They tried to convince me to take a $3200 loan for dental work. Must be a huge amount of work, correct? No. I needed a "deep cleaning" and one tooth extracted. Yes, WITH insurance they tried to convince me I needed to pay an additional $3200. The lady at the insurance office says "Oh, no we don't have a Castle Dental, in our network." Well, guess what Castle Dental is now Modern Dental. And lo and behold, the dental office they want to send me to is Modern Dental. NOT Have to be suspicious of why Castle Dental would change their name. Because they SUCK read more

Appointment was at 3. Didn't get called back till 4:15 and didn't see the dentist until 4:30. The dentist was not friendly at all. Asked why I was here and searched my mouth for about 30 seconds said "no cavities. I guess my job is done." Then they said I was done and I could schedule my appointment for a cleaning at the front desk. I was very confused because the whole reason I scheduled the appointment was because I needed a cleaning. They said their dental hygienist doesn't do cleanings for the afternoon appointments because she has to leave and pick up her kids from school. Which I understand but maybe tell your customers that when they schedule their appointments. Very frustrating that I waited an hour and a half and didn't even get what I came there for. Will not be going back. Not to mention they were very unprofessional and the dentist and X-ray tech were talking trash about another employee right next to me. Would not recommend. read more

This Charlotte writes for us to contact her regarding our review and when u do she fails to respond to YOU!! Why do u even seem like you care if you don't respond to me??? read more

The only reason I'm giving this place a one star is because I have to, other wise it wouldn't even get that. Took my elderly grandmother here to get a check up because she was having knee surgery and the doctor wanted to make sure she had no infection. She saw the dentist and besides some minor dental work that she needed everything was ok and they sent her home. Her other doctor called her and told her that they could not do the procedure on her knee because the dentist called and said she had infection, and an abcess. They also told the doctor that they did a minor procedure on her mouth while she was there to help with pain. REALLY????????? She calls the dentist back and tells them why did they lie to her doctor? She doesn't have an abcess, they didn't do a procedure at all and besides minor dental work, there's no infection. Can I just say, she's still waiting for the dentist to call her back to let her know why he lied. This place is just out to rip people off. Please don't go here, find a place that really cares about you, your health and your wallet. read more

$29 cleaning my butt. Be prepared for a ton of up sale here. My teeth supposedly needs a deep cleaning and they refused to do a general cleaning. In my opinion that is just false advertising. You have been for warned. read more

Great first impression. I will definitely get all my dental needs taken care of here. Pain free filling. Very warm and welcoming staff. Only problem: when you dial (I think) 8 to set up being a new patient, it's just for the dentist to take X-rays and see what kind of shape your teeth are in. So I had to schedule another appointment to get my teeth cleaned. Still love the staff up front, especially Maria! read more

I've been waiting since November of 2016 to get my braces and they keep giving me the run around. Everytime I call they say they're going to check into what's going on and call me back and I never hear from them. Plus they over charged me well over an extra$100 for my crowns 2 years ago and I still haven't received my money back. read more

This company has no idea what Customer Service is all about I need to get new representative unacceptable behavior

Called and scheduled a cleaning. 8am Saturday morning, I arrive and have to fill out paperwork (as expected) but didn't get in for an appointment until 8:35am. After x rays and a brief meeting with the dentist (it's now 9:15am), I'm told I need to set up an appointment with the dental hygienist. What? That was my reasoning for setting up the appt when I called! Luckily, their hygienist has an opening at 9:30am. The hygienist was very unprofessional. Let me first explain that this was my first dentist appointment postpartum. She Accused me of smoking cigarettes (never have in my life) and scolded me on the fact that I had my tongue pierced as a teenager (even though I no longer have it..). Apparently all of these accusations came because of gingivitis build up. As I was leaving, she asked me what I learned from this visit? I explained to her that I'm a 30 year old first time mother, and I learned to tell the dentist up front that this is my first appt postpartum so i don't get insensitively accused of nonsense. Untimely. Unprofessional. And confusing (calling for a cleaning & being told I was only set up for an exam). Never going back here again. read more

This is a great place to go to grt your teeth done. They have very welcoming staff, especially their employee Samantha.

I have only been here twice and will not be coming back. First dentist I have been to that you have to make separate appointments for an exam and a cleaning. You wait over an hour for your appointment and nothing looks clean. read more

Where do I start.. Let's see. Long holds on phone, long waits in person, no callbacks regardless of the reason, rude, very unprofessional staff, Front desk girl, Samantha,dresses very unprofessional at the front desk, if i can see through your top completely & see your wearing a sports bra it is very unprofessional attire for any office. Maria tries but as a new office manager, i believe she needs more training & reliable staff. I had one dds start my procedure, meaning he is the only one that can finish it, so of course we have had several reschedules due to him only being there on certain weekends. They tell anyone who calls they are open on weekends but they should give a disclaimer with that info that their office opens late then, rushes through procedures & gives no clarification on what they are doing at any given time. The staff is not gentle at all due to the hurry they are in. Even when you have an appt I guarantee you will wait 2 hours when you do go in for ortho or even services. I had a impression done over 2 months ago & Maria guaranteed she would rush it from the lab, I am still waiting for a call back, despite calling several times, leaving messages & holding again & again. I am now with a line of carecredit with uncompleted dental services that of course i have been charged for. I give this 1 star because I cant give any less. I am searching for another dentist office that can take me in & i still can not get any answers from this office. Ive been more then patient. This place is a nightmare! Go elsewhere!!! read more

The staff is kind, and hard working I felt very confident about myself after I walked out of the office with a fresh breath & smile.

I called the main office about a problem I have with the office about its false marketing claims of payment plan to patients. The main office instructed me to call the office manager by the name of Maria. I called her and explained my situation to her; the very first thing that came out of her mouth was she doesn't appreciate me calling her private number (I'm not psychic to know that was her cell phone) at that time of the day (at 5:30pm). She talked to me like I was nothing and was not empathetic. At the end of the call, she promised to call me the next day when she gets to the office and review my chart. I'm yet to hear back from her and I had no choice than to escalate the issue. If the main office don't take care of it, I'll escalate the problem with government agencies. read more

Maria OMG is the best worker I know at castle. She's very calm respectful and helps you in whatever way she can. Overall this dentist office is great but first it starts with self being positive you'll receive positive read more

ABSOLUTELY horrible, I took my daughter for braces. Everytime we went in for an appointment there was a different orthodontist. After 2 1/2 years and spending over $4000 on her braces she still had an over bite. When I took her back to castle with my concerns, my issues were not addressed. I was told they would not put her braces back on. I was told that her teeth were not supposed to be perfect. And that she is supposed to have a slight over bite....I took her to another office for a consultation and learned she has an over bite and an over jet. She will have to wear braces for 2 more years and I have to pay another $4200. Castle dental took my money and DID NOT provide satisfactory services. I want my money back! I will be calling my insurance company and BBB and whoever else will listen. I would not recommend anyone go to castle dental in Rosenberg for orthodontic work!!! read more

I went in to this office needing a crown. Ended up with needing 2. That's fine!!!! #1 Problem is that temporary crowns are NOT suppose to break off driving down the road doing NOTHING.NO drinking or eating, just broke! Day 2 go in and have fixed, 3 hrs later eating 3 FRENCH FRIES, SNAP!!!!! breaks again, trying to put the blame on me. Day 3... get it fixed again and the tech keeps repeating herself trying to put the blame on me again. She fixes and 5 hours later it comes OFF the tooth. This place is a JOKE!!!!!! RUN AND RUN FAST PEOPLE!!!! TV is so freaking LOUD so the Office Manager can hear it. If you have to take a call you have to go outside so you can hear your on conversation. When you agree to the work that is needing to be done and they give you a print out of the cost and you take it home and review it and check it against your dental insurance... they were TRYING TO CHARGE ME AN EXTRA 1,300.00!!!! Y'all are a rip off!!!!!! read more

I have heard from others about having issues with going to Castle Dental but this is really the only place my insurance covers. I called and made an appt. because part of my tooth broke off. Luckily I was not in pain. I waited in the waiting room for about 1 hour 10 min before they finally took me back to take X-rays. The girl doing my ex-rays was nice and was sorry that they were running behind. I told her I know how you guys operate it is all about the monthly numbers and quota you have to meet she said exactly..... I then had to wait in a chair for 30 more minutes to be seen by a dentist. All he did was look at my teeth and had his assistant use her tool to count my teeth/gum numbers. She claims I had some 4's and I have never had 4 in 45 years. Next thing I know they said the girl at the front had to schedule me for another appt. because they were behind and they couldn't fix my tooth that was broken and couldn't clean my teeth. I was furious since at this point I had been in their office 2 hr. and all I got done was ex-rays and my teeth glanced at. So the treatment counselor said that they have determined I need the "deep cleaning for gingivitis" not the regular teeth cleaning that is covered by insurance. I call BS on that because I have NEVER had to have anything but a regular cleaning my entire life. So this deep cleaning costs 153.00 out of pocket and then they will make be come back in for the other regular cleaning that is covered by insurance. I told the girl I don't want a deep cleaning that I want the regular one that is covered by insurance. She told me that they can't do a regular one because the dentist "claims" I need the deep cleaning one. From what I have heard from other friends that have gone to Castle the completely screw you over and when I told the girl I wanted my X-rays on a disc so I could take them to another dental for a second opinion I was told that I would have to pay like 25-30 for that. Do go hear they will just try to over charge you and charge you for stuff you DONT need. read more

My daughter has braces, so she has been coming here for quite some time. I scheduled here cleaning, exam, and an adjustment on May 28th at 9:30 am. At 9:20am, I get a call saying that I need to reschedule the appointment for the exam and cleaning because their machine was broken. I have a 30 minute drive to get there and they open up at 8am. They could have called more than 10 minutes before my appointment to inform me of their broken machine. I rescheduled for today, June 12th for a 9:30am appointment, but the time is now 10:10am and I am still waiting. I asked for an update and the employee at the front desk tells me that they don't have her down for an exam, but just for a cleaning. I explained that I rescheduled before because of the broken machine 2 weeks ago and she says, "let me pull her chart." Now I'm still waiting and others that have walked in after me have already been seen. I can't wait until she is out if these braces so that I can find another general dentist. read more

scammers of the first degree. I went today to castle dental in Rosenberg for my free cleaning that is covered by my insurance. But when I called for my appointment the guy I talked to asked me when the last time I got my teeth cleaned? and I was wondering why he asked. you will find out later. After I went inside, the doctor Ms. lee said that I need more than the free cleaning by my insurance and need to pay $275 !!!!! when I asked why she said that I have more than normal work to do. I did my last cleaning around seven months ago. Different dentist office. I use an electric tooth brush and floss on daily basis.my teeth look perfect and super clean .from what I found out this is becoming a regular attitude at dentists to ask for money because free cleaning (covered by insurance ) not enough for them. I will complain at 1 800 252 3439 for this unethical behavior that is becoming a trend .and please do so if you got stuck in the same situation. read more

I was scheduled for am 11:00 AM appointment. I arrived about 20 minutes early to fill out the paperwork, etc. There was no need to arrive early. I waited over 2 hours before being called in for x-rays. No one ever bothered to give me a status of my appointment or why there was such a long delay in seeing me. The staff seemed more preoccupied with lunch plans than the patients. When I finally get called in for the x-rays, the tech tells me that they are having problems with the x-ray software and have been having problems for the last 4 - 5 days. Why they did not inform me of this as I waited for two hours in the waiting room is beyond me. As she calls for technical help to get the computer working, I'm looking around at other patients being worked on. I must say a feeling of doubt and concern came over me. There was such lack of professionalism. The dental assistant I observed seemed bored, and not really attentive to the patient. At that point I walked outside and made an appointment with a private dentist on FM 359 (Dr. Cook). What a difference! I am writing this one day after a tooth extraction and preliminary work on a root canal. I have zero pain and was able to chew normally. The pain never happened. I hate giving bad reviews but I think it's important for the public to know what to expect. Also, I hope this helps Castle Dental regroup and introduce better office / patient relation policies. The dental insurance I had only covered expenses at Castle Dental; I am cancelling my dental insurane. read more

My initial contact with Castle's phone rep. was great. That's where the great ended, and the huge waste of my time began. The website where I was told I could download, print, and fill out the paperwork, did not work. Fine, my wife and I arrived at our appointment time and sat down in a nearly empty building, no receptionists, one customer. We noticed those forms that weren't available online, and began filling them out, as 15, then 20 minutes passed, and still not a sign of anyone at the window. Then she appeared, quickly looked over our way, did not smile, nor say a word, then, disappeared once more. Another 10 minutes passed. (now 30 minutes passed my appointment time.) The woman appeared once more, this time, still not greeting us, but sort of looking our way. Hurrah! I handed her my form with a question about the part that advised me that I was responsible for filing my own claims, and warning me that my insurance may only pay for minimal treatment, and they were in the business of providing optimal treatment, and furthermore I must agree to follow all the doctor's recommendations. (Initial here.) So, I ask her about this. She said it was to give her permission to file with my insurance. When I told her that's not what it said, she ask me if I was prepared to pay cash? Otherwise, now loads of attitude, glaring at me as if I had insulted her Mother, You'll need to sign! I again told her that's not what the form said, and informed her I'd had this insurance for 20 years, and my last dentist for at least that long, and had never seen such an unreasonable demand. That without ever talking to this doctor I was agreeing on paper to follow his orders. Now she was literally fuming, while admitting finally she didn't know, but it was "something corporate puts in there." Then turned around to leave. I tossed the clipboard on the counter, it clacked. OMG! Sir! she barked, "If you're going to throw things, I guarantee the doctor will not see you! It was now almost hour past my appointment time, and cutting into my wife's. And I no longer cared to see the doctor. I'd met his dragon at the gate. read more