I made the mistake of hiring this company for a kitchen renovation. Very simple actually as we gutted it. Once the appliances arrived (4 month wait due to pandemic) they began. I was quoted a time frame of 2 weeks to complete the job. I assumed 3-4 weeks but that wasn't even close.
They did not show the first day as Sam (owner) had told me the wrong day. The demo was completed in less than 1 day & subfloor was prepped. There was a 4 day delay as the tile I had chosen was the wrong color under my homes lighting. Flooring installed perfectly although there was a 2nd delay as not enough tile was ordered. Several times during the first 2 weeks the guys would tell me they would return the next day & did not as Sam would send them elsewhere without letting me know.
After more than 2 weeks the cabinets were delivered to my home, on a Saturday with no advance warning. I received a phone call to advise me they were on their way but I wasn't home. Late in the afternoon they left the cabinets in the garage (I gave them garage code). They did not return for several days.
Finally, the cabinets were installed although a few were missing. A week later Sam came to my home to make a template for the countertop & backsplash. I was advised that the counters & backsplash would be installed in 2 days. 2 weeks later the countertop was installed. The backsplash needed to be recut as it didn't line up.
We were delayed another week as I was supposed to get a double sink & they did not have one.
10 days later they returned with the backsplash. Again there was a problem, specifically where the hood was to be installed. 1 week later they returned & had the same issue. During all this time when NOTHING was done, the oven & dishwasher could have been installed, the cooktop hooked up & the pipes under kitchen & bathroom sinks could've been installed but weren't.
After more than 10 weeks I stopped by the shop (not the 1st or last time) & asked Sam to just give me the sink trap for the bathroom & I would install it myself. Sam assured me that the crew, who was coming later that day would install it. They did not. They did very little in the few short hours they were here.
About 1 week later, after no one showed up to do anything I received a call from Sam at 10 AM. He advised me that the guys had just left & would be at my house shortly. At 3 PM I called to inquire as to their whereabouts. Sam assured me that they would come even if it was at 7 PM to complete the job. No one showed up.
The next morning I went to see Sam. I was understandably livid as this was not the first time they had stood me up. I absolutely raised my voice several times as I was frustrated. We were at 11 weeks. That's 11 weeks without a kitchen. 11 weeks without a bathroom sink. 11 weeks of eating out when it rained as I can't grill in a rainstorm. The guys did show & work that day. Then we went another week of them not showing up.
Finally, after 12 weeks I had a functional kitchen. Not finished though. There is a 1" gap between the cabinet housing the wall oven & the wall. The counter goes past the doorframe as does the cabinet molding. The dishwasher was not installed correctly & will not drain. One drawer is not installed correctly & will not close fully. They did not paint the ceiling. The baseboards were not put back in the right places, brand new painted baseboards were thrown out while old ones were put in. I have 3 cracks/dents in the driveway from the dumpster sitting there for nearly 11 weeks.
I provided (they did not have the correct color/style/size although it was in the original contract) 2 sinks, 1 toilet, 2 faucets, knobs (I had to provide & install the knobs since Sam never bothered to get them), under cabinet lighting & will need to get a plumber for the dishwasher, a carpenter for the cabinets & Lord knows I will have to live with the counter in the doorway.
You would think after 12 weeks the kitchen would be perfect but it's far from it.
Do yourself a huge favor by not hiring this company.
Please note that the work done by the guys actually doing the construction was great. 99% of the problems were caused by a lack of communication from the owner. read more