Stay away if you value you belongings. I have had many…read morestorage units over the course of my lifetime, but this is the First place that I ended up having to throw out most all my stuff from. ALL my furniture was Covered in MOLD! In the drawers, all over the wood, my wall unit from Germany was destroyed!! My bedroom set, ever single piece of furniture was covered in mold. Several of my boxes also was thrown out from mold being in them and I am hyper sensitive of mold due to COPD! My son rented a 30x10 unit for me and paid for it every month only to have them raise the rent by over $30 without any notice after 6 months, then to loose almost everything in it! Such a total loss of money and ALL my household items! Also, this place is very non responsive and will not return phone calls if you reach out to them. There is no one in the office most of the time either. So, DO NOT use this place if you value your items!

My unit was broken into and items were taken. At their request a report was filed. Photos along…read morewith receipts were provided for their claim. After over a month being ignored I was told by the owner (Rob) that it's denied stating in a voicemail it was a fraudulent claim. He stated the item was never there and the locks were never removed. I provided photos showing the slide was cut away from locks leaving locks in place. Even provided photos of items in question taken by their manager just 2 weeks before inside the unit. Stay away from them. I haven't even accessed the unit in over three months. They lied about sending surveillance camera video to the sheriffs office. Told me the claim process takes 10-14 days. Then told me it takes 8-10 weeks before ultimately denying. They could not provide insurance company info nor a claim number. Who's the fraud? I have documentation discrediting and contradicting everything he stated. And even after that was told he's the owner and it's his decision. If anyone wants to hear his accusation on my voicemail I'll be uploading to YouTube along with the photos of damage and items that were taken.

Very good customer service from Steve. Smooth process getting a Unit and the grounds are easy to…read morenavigate. Very clean and lots of units to choose from. I reached out very late last night and Steve answered my questions which I saw first thing in the morning. I believe the prices are comparable. I wanted a climate controlled unit and happy with the selection of this facility.

This place is a "hidden gem!"…read more We cannot say enough about how welcoming, friendly, and accommodating Steve is! While planning our move from West to East Coast, we encountered countless issues in trying to reserve (and/or pay for) a storage unit. All our troubles stopped the minute we spoke with Steve! Such a great experience! We also had the opportunity to meet Mitch. He too wanted to ensure our needs were met and everything went smoothly. It has been a pleasure doing business with Steve and Mitch. Without question, we would recommend those searching for a storage place, stop by or call. Over the years, I've worked with several storage facilities and regardless of which coast Steve and Mitch are by far top notch!

I always use movers when I move. I spoke to Mike, the Owner about a week and a half ago to schedule…read moremy move. The movers arrived at my storage promptly this morning and began loading my items on the truck. I had 3 movers. I was exceptionally pleased when Larry, put a runner down so that they didnt stain the carpet while bringing my items in. They were careful with my items & wrapped my bedroom furniture up with their clithe to protect them. Im so thankful because my last moving experience was less desirable. Larry, Greg, & Wesley completed my move without complaints or excessive personal breaks. I moved our of a storage into a 2 bed/2bath apt. I was particularly pleased with the cinoany having their own box to transport loose items. I don't know why I have loose items when it seems that i have over 100 boxes!! All of the guys had a great sense of humor and made me feel totally comfortable. Of course it can be pricey when you contract movers but it feels great to know that I was able to support a Black Owned Business. The only thing that I disagreed with is that they did not hook up my washer & dryer for me. I guess its a liability or something like that. If and when i move again I will definitely use this company. PeriodTTT!!!!!!

The movers took a very fragile box that said in big red writing "Fragile Do Not Place Anything on…read moreTop of This Box", and they put 3 boxes on top of it. They did not organize the items correctly in the storage facility. Now I have to go back, move things out of it to get something I need that I told them to put in the front but they hurried it in the back. Not happy at all with this company. Not sure if I'll use them again.

The rental rate steadily climbed during my tenancy. A long term renter, the rate here now is 15%…read morehigher than all the storage facilities in the area. It has a gate that works 100% of the time and there have been no security issues however those things are fairly easy to come by - most storage rooms provide as much. It doesn't have lighting or climate control. U can find same size climate control for less. Good but not special. Expensive!!!

They deceived me. Very kind over phone long distance and unit smelled of mold when I arrived and…read morewas ready to use. No other unit that size available. Moving men said "do not put anything in there except outdoor furniture". Their "very kind" long distance turned to "not our problem". Mint Hill would not take any responsibility. Do not use Mint Hill. Not trustworthy

Once again, the Mr. Storage team met all of our needs as we rented a truck from them. We would…read morehighly recommend them to facilitate a move.

I was moving to a new place in Mid August 2022 and needed to rent a U-haul. I called the day before…read moreI needed to rent it to reserve the truck and they had it waiting for me when I went in the next day. Not only that, it turned out I didn't need the size truck I reserved but one size smaller. That wasn't a problem. I had the truck for two days and brought it back earlier than expected and I was reimbursed some of the money I put down originally. Had no problems at all. I recommend them if you need to rent a U-haul.

The customer service and the storage units are superior! I am very happy that I checked them out -…read moreand decided to rent from them! There's a 10-day notice requested, when you have no further need; -which is completely fair and better than any other place I've used in the past. It feels 'cleaner' than any other place I've used in the past as well. The 'people' running it are helpful and I can tell they like their job (a definite plus!)

When we first rented space over two years ago at BBS they were great. Lorri was the store manager…read moreat the time and she was so professional and courteous to all her customers. She also was a clean a holic so the place was always bright and fresh. Under new management now and the place has gone way down hill. Amy the new manager is rude often, I mean when she is there. The office hours say 9:30-5:30 on the front door. However go at noon or later or even earlier and perhaps while there you need to buy some boxes or tape, that is not possible. Often times there's a note on the door be back at 3:30, be back at 2:00, call this number if you need assistance (which goes to voice mail) and you do not get assistance. I understand employees may need to step out for lunch, or an errand. However there should be someone on site during those business hours. This is not a one time occurrence, but quite often. In the new year I plan on relocating. Given so many options in the area this is not a big ordeal.

Family owned, they're incredibly responsive and easy to work with. I highly recommend this safe and…read moresecure storage lot.

Extremely helpful and amiable CS reps, fantastic, brand new facilities protect by gates and an…read moreelectric fence and key code locks between Gates and the inside and the elevator. Temperature and humidity optimal for storing antiques or collectibles. Extremely reasonable monthly rates

Recently downsized and needed storage to accommodate furniture planned for a future rental spot…read more Donna got me setup in just a few minutes. Later when the truck arrived with the furniture, I need additional space. Mack made a unit immediately available and handled the paperwork as the movers did their job. The facility is very clean and the staff very friendly.