Bank of America ATM and branches are everywhere, so that's a huge plus. The only thing is you have…read moreto drive to different locations just to find out if they have certain products and/or services available at that particular location, customer service representatives cannot help you and they won't call any of the branches to find out for you either. They are aware of this and don't seem to care. Other banks offer coffee or tea inside their bank, not BOA. Their level of service is really falling behind their competitors.

These people have no idea what they are doing. My dad passed almost a year ago and it's taken…read moreforever to locate his safety deposit box. Once they did they transfers it to this bank. But when given the case number for my dad's stuff this location had no idea where or what it was even after showing the necessary documentation and the email from Bank of America. They treated my wife disrespectful and she wasted 2 hours with nothing. I had to take time off work and they wasted 1 1/2 hours and finally located it had it shipped here. Now I am here again after they contacted me and called me to pick it up. Now they have no idea what I am talking about and where it is. This is the worst bank ever. If you bank here do all your stuff online save yourself the headache

excellent cheryl and morris very helpful good service wonderful great bank in Californiaread more

Kathy and morris great team spirit solve all my banking needs best banking services in California…read moreever!

This is the worst bank. Hands down. Almost cost my family and I our business and after 10+ years of…read morebanking closed our accounts and no reason was given.

Accounts cannot be accessed. Day Trading is done through SCHWAB but poorly executed, not easily…read moreavaiable, never an answer or response to, WHY?, What? Customer Service is a misnomer. There's $59K available and there's - $25NSF (Non-sufficient Fund Charge). A deposit is made a day ahead of time, and the next da the check is charged -$25(NSF) when thousands are there.

If you need a loan , come to talk to xiaoping, Huang, she is the best ! Trust me ! She will never…read morelet you down !

This happen about ten years ago but I still remember it today. I walk up to the bank teller and she…read morecalls me fat. Tells me I'm too fat and need to go to the gym. First thing that comes out of her mouth. I was a bit pissed and she said men should not get emotional. Old ass Chinese lady teller forgot her name.

I've been a loyal customer of Preferred Bank for ages, and I had to share my experience for…read morePreferred Bank. It's been a consistently positive experience for me. From the moment I step inside, I'm greeted with a warm smile and friendly service. My transactions are always accurate and timely, which is a huge plus. It's been way too long since I've had a review like this, and I hope more people appreciate the great service they receive here.

I've been using Hanmi Bank for as long as I can remember, at the RH branch, and I've had nothing…read morebut positive experiences here. The Korean ladies are so nice and accommodating, especially the new accountants who are always friendly and helpful. They have great customer service, and never have had problems here. They are all Korean older women, but they do understand basic English and will help you get whatever you need done. I love this bank and couldn't recommend it more!

the korean ahjumas here are so cute and nice. theyre always friendly and positive. i cant really…read moresay much about the banking because i only come here to do banking for my parent's business. my only gripe is the parking lot SUCKS! stupid stingy asian people! and its worse because korean ahjumas in their huge SUVs and minivans dont know how to park! so, i admit to double parking just to make sure my car is ok. :P

Unfortunately, there isn't an option to give 1 star. Their representative Helen was not…read moreprofessional or helpful when she contacted me about my account. She did not have fee schedule details to share even though she was calling about fee charges regarding my account. When I tried to call the bank to inquire more information, I was unable to get through the call after several tries. All the calls went to voicemail. I will take my business elsewhere. The experience with First General Bank was very unpleasant. Do not recommend doing business with them!

Came here for a couple of transactions, I have no complaints. Customer service was great…read more Got in and out within 15-20mins and all my stuff down. The new building is very nicely designed. There are 4-5 tellers and about 3 customer service desks. Bottled water is available for guests waiting.

Team here are very efficient and attentive to clients. I have multiple accounts with different…read morebanks because of the business needs. The bankers are consistently polite, professional, and solution oriented. I'd especially like to extend my appreciation to Mr. Loki for his exceptional service. He went above and beyond to remind my appointment, ensuring everything was handled smoothly during and even after the transaction. Great professional at good branch.

I am pretty disappointed by the overall customer service and the teller is not friendly.read more

I tried to walk to exchange quarters, but they said that unless I opened an account, they would not…read moreaccept the exchange business. As a bank, you won't allow people to exchange money. Why don't you end your business

Just came here to drop off a deposit. Staff was welcoming and was able to get in and out quickly…read more Only thing is parking but it is the busy mall with many restaurants so understandable.

I had amazing assistance from an employee a couple of weeks ago. Dexter, a great associate, helped…read moreme with what I thought could never be fixed. He understood exactly what I was talking about, asked a couple of questions, immediately straightened everything out. He gave me a big smile and said it's all fixed. He asked if there was anything else he could help me with. He fixed what I thought was a complicated mess. Super great, super efficient employee. He made my day. Today I was helped by another great associate. Briena greeted me with a big smile and handled my transaction with great customer service and efficiency. This is why I love this credit union. Best associates ever.

I recently experienced a stressful issue involving a time-sensitive escrow wire transfer during my…read morenew home purchase, and I cannot thank Credit Union of Southern California enough for the outstanding service I received from Josh, Andy, and Eric. Instead of treating me like just another account, they listened, communicated, followed up, and handled my situation with professionalism, empathy, and care. Josh personally called to confirm my funds were released, Eric advocated for me, and Andy took the time to review everything thoroughly. In a world where member service can feel transactional, this team truly lived out the "people helping people" philosophy. Their kindness and professionalism helped me close on my home, and I'll always be grateful for that. Thank you again! -- BG