How is this place 5 stars? Worst customer service I've experienced in my life! Had to come back…read morehere twice ! First time they said it would take over an hour to sign a safety deposit box and the second time took over an hour! Did not honor appointments, staff does not seem like they know what they are doing. Take your business elsewhere.

Passed by this place on my way to work every morning and needed a bank in the area to help move…read moresome money I've saved up over the years. if you're just starting with them take a look at their CD rates for savings account. Parking lot is big so there's always parking. This place gives you that mom and pops family feel. Everyone knows each other by first and last name. Which I feel is better to do business with on a personal level with professionals that are understanding and banking tailored to your needs. Celia and George helped me with my Certificate Deposit and I started a checking. The fees if any are half of what any big chain bank would offer is another main reason I chose to open an account here. 5 stars and a thumbs up. Banc of California is just simply banking done better, your way. - Rob

I recently applied for an auto loan through SchoolsFirst FCU and was disappointed to learn that my…read moreapplication was denied. I understand my credit history reflects some difficult years. Like many people, I lost my job during COVID and also went through a separation, which created financial challenges that took time to recover from. Since then, I've worked hard to rebuild my life and have recently secured a stable new position that allows me to meet my obligations and move forward. What disappoints me most is that despite explaining my circumstances and providing information about my new employment, it feels like no one was willing to look beyond my past situation or help find a solution. As a member, I hoped my credit union would take into account not only where I've been, but also the progress I've made and the direction I'm headed.

Every time I go into schools first they really make you feel like they care. I appreciate their…read morepatience and service so glad that I switched from Wells Fargo to schools first amazing Credit Union.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

This is a very convenient bank branch for me. I'm in Hacienda Heights so I can go to Rowland…read moreHeights, Santa Fe Springs and on occasion La Habra. This branch is very small, the most people working here, that I've seen is 4. So with that being said...why can everyone be a bit friendlier. Usually, it's business first, which is great, you work in a bank but come on, you have to recognize return customers. The bank still deserves 5 stars. On the positive side, there is never a long wait. Super nice inside and out and having a Starbucks in the same lot is another plus.

This bank took my client's checks worth around $9,000 and trashed them. They put my client through…read morea lot running around making him provide proof that the checks were legitimate. When he provided proof the next day this POS establishment closed my client's account and sent his checks back to the payee My client needed this and BoW delayed and delayed and then screwed his money What LOSER is running this place and making decisions when a client provides legitimate proof? Discrimination, stupidity, disorganized - all words to describe Bank of West Update: we resolved the situation but this bank proved to be a NO-GO!

I would like to thank Ana, Liz,, Steven, and Jesse of the Baldwin Park Branch Home Street Bank for…read moretheir assistance but most of all their compassion the experience was amazing Mrs. Manart

This entire staff here at HomeStreet was so welcoming and kind. Banking here is really great…read morebecause it's more personal and you don't get that at many banks. I will continue to bank here and will go back to open accounts for my kids as well!!

Despite so many one stars reviews, I experienced the complete opposite. The manager of the tellers…read morehelped me. The nice Asian lady at the counter helped me. I admit it is different, but that doesn't mean it's bad. It's just a different way of doing business.

A location that's ABSOLUTELY GOOD FOR NOTHING!!!! I am SOOO glad I am not personally a member of…read moreCitibank, however my Best Buy CC utilizes Citibank. One would think that if you have to make a payment, you could do it directly with the bank that company deals with? That is not the case with this branch. There tellers are probably so incompetent and lazy they don't know how to process the transactions. I just also received check (once again from Citibank) and wasn't able to cash it at this branch. I was told another branch farther than I'd like to go to cash a check would be able to help me better. Going into and out of this branch was just a huge disappointment. Really makes me wonder how they treat their actual members. My advice, stay FAR away from this branch.

The fact you can't use the ATM is ridiculous other branches allow you to use the ATM even when…read moreclosed

We came in to do a name change on our bank account through the teller and they told us we had to…read moretalk to a representative, so we scheduled an appointment to talk to someone the following day at 4:30. Turns out when I get there we had to wait 20 minutes for someone to free up. Kind of defeats the purpose of an appointment when you have to wait so long. Extra star because the representative that finally helped us was super friendly and helpful.

Marissa Ramirez (Irwindale branch)was very helpful, kind, and considerate all through out the…read moreprocess of obtaining and refinancing my auto loan. She has excellent knowledge with her loan coordinating skills, and a very outgoing personality. Marissa was very trustworthy and attentive to my questions and concerns. I'm very happy with my Refinancing of my auto loan. Thank you Marissa for your hard work and dedication

When the credit union used to be SCE FCU, customer service was exemplary and response times were…read moregood. Ever since they changed their name to Rize CU, the experience has gone completely downhill. The people in the Auto Loan department are absolutely unresponsive and do not do anything that is conducive to the loan being processed. If you call for an update, the answer will be that your loan office is "at lunch". Avoid at all costs.

This is the worst bank there is always only one teller. It used to be good but now i avoid it…read morealtogether

I've been banking there for many years. I'll never go to another bank. They're very friendly very…read moreknowledgeable very professional.