I had amazing assistance from an employee a couple of weeks ago. Dexter, a great associate, helped…read moreme with what I thought could never be fixed. He understood exactly what I was talking about, asked a couple of questions, immediately straightened everything out. He gave me a big smile and said it's all fixed. He asked if there was anything else he could help me with. He fixed what I thought was a complicated mess. Super great, super efficient employee. He made my day. Today I was helped by another great associate. Briena greeted me with a big smile and handled my transaction with great customer service and efficiency. This is why I love this credit union. Best associates ever.

I recently experienced a stressful issue involving a time-sensitive escrow wire transfer during my…read morenew home purchase, and I cannot thank Credit Union of Southern California enough for the outstanding service I received from Josh, Andy, and Eric. Instead of treating me like just another account, they listened, communicated, followed up, and handled my situation with professionalism, empathy, and care. Josh personally called to confirm my funds were released, Eric advocated for me, and Andy took the time to review everything thoroughly. In a world where member service can feel transactional, this team truly lived out the "people helping people" philosophy. Their kindness and professionalism helped me close on my home, and I'll always be grateful for that. Thank you again! -- BG

The employees are very helpful and attentive. They helped us close an account and were very…read morepleasant about it. I appreciated the professional and courteous assistance. Be sure to schedule an appointment for little to no waiting.

Came in to make a deposit and they have a box outside so there was no need to go inside the bank…read more Fairly quick they had lots of parking so pretty convenient.

My sincere gratitude to express exceptional customer services provided by this location during my…read morerecent visit. It is rare to experience a high level of reception. Miss Irene, Wendy and Roselyn are unique persons and they handle our business uniquely.

I dont like to give negative reviews but the customer service Is so bad here!!! I only ever come to…read morethis location if I have NO OTHER OPTION. If I can give 1/2 star I would and that would be because they are processing my transaction. Every single time I come here it's only ever to make a deposit AND I always feel like I've been put through the ringer - they scrutinize your check like its no good. I mean c'mon - a simple deposit!!! I am putting my money in the bank not taking it out! The tellers are NEVER FRIENDLY AND THEY NEVER SMILE OR GREET YOU . This is why I rarely use this bank branch. I would rather drive all the way to the branch in Downtown LA which is over 30 miles away so that I can get better service - the Downtown LA branch GIVES GREAT SERVICE, ALWAYS ALWAYS ALWAYS TREAT YOU WITH RESPECT AND A VALUED CUSTOMER from the Manager (shout out to Sherry) to the tellers. This City of Industry location gets 2 thumbs down . Go to a different branch if you have a choice.

I went to this branch today, 25Seo2025, and was helped by Mindy. She was very friendly,…read moreaccommodating, and efficient. She addressed all my concerns much to my delight. It was an excellent customer service! Bank of America is fortunate to have her in their team and Management should recognize Mindy accordingly. Kudos to her and this branch!!!

I arrived 20 minutes prior to bank opening and as a result, I was first. This back is ALWAYS…read morecrowded and I don't like to wait in long lines so being first made my day. Employees were very nice, friendly and professional. I handled my business and was in and out within two minutes. Thank you bank employees

Team here are very efficient and attentive to clients. I have multiple accounts with different…read morebanks because of the business needs. The bankers are consistently polite, professional, and solution oriented. I'd especially like to extend my appreciation to Mr. Loki for his exceptional service. He went above and beyond to remind my appointment, ensuring everything was handled smoothly during and even after the transaction. Great professional at good branch.

I am pretty disappointed by the overall customer service and the teller is not friendly.read more

Passed by this place on my way to work every morning and needed a bank in the area to help move…read moresome money I've saved up over the years. if you're just starting with them take a look at their CD rates for savings account. Parking lot is big so there's always parking. This place gives you that mom and pops family feel. Everyone knows each other by first and last name. Which I feel is better to do business with on a personal level with professionals that are understanding and banking tailored to your needs. Celia and George helped me with my Certificate Deposit and I started a checking. The fees if any are half of what any big chain bank would offer is another main reason I chose to open an account here. 5 stars and a thumbs up. Banc of California is just simply banking done better, your way. - Rob

This is my favorite of the Banc of California branches. Been coming to this branch since I moved to…read morehacienda heights six years ago. It's nice in this day and age to have a bank that actually cares and gets to know their customers, it feels like the personal touch is fading in most other interactions with corporations, so it's refreshing to have that here. Cecille and George have always been very helpful and gone the extra mile for me, I appreciate it very much.

Thank you Drew Me and my Husband came into the School…read moreFirst ( West Covina) Looking to Refinance our vehicle, It was a success! Drew made the whole experience easy. He explained everything, even answered all our questions ( our dumb ones too) lol thank you Drew for your kindness and patience.

I recently applied for an auto loan through SchoolsFirst FCU and was disappointed to learn that my…read moreapplication was denied. I understand my credit history reflects some difficult years. Like many people, I lost my job during COVID and also went through a separation, which created financial challenges that took time to recover from. Since then, I've worked hard to rebuild my life and have recently secured a stable new position that allows me to meet my obligations and move forward. What disappoints me most is that despite explaining my circumstances and providing information about my new employment, it feels like no one was willing to look beyond my past situation or help find a solution. As a member, I hoped my credit union would take into account not only where I've been, but also the progress I've made and the direction I'm headed.

Had to stop by to help my boss deposit a check. The inside was pretty clean but I was also there…read morewaiting in the parking lot first because I was on a time crunch so no customers yet when I went in :') Located at the corner of Colima & Albatross where Vitamin Shoppe used to be. Spacious parking lot. Shares that part of the lot with Jamba Juice, The Benediction, Wing Stop, etc.

Today, i went to US Bank in San Gabriel branch and was assisted by Wei Ling Huang, the branch…read moremanager. He was so helpful, accomodating and approachable. I was very satisfied with the service he provided. He's truly an asset to your bank. I wish all branch managers are like him.

After my horrible first time experience at this location, I decided to give them another shot and…read moresee about some banking options. Walked in stood there for at least 5 minutes with multiple people looking my way. 2 bankers on the new accounts desk were busy so I waited. 2 ladies in an office door open, just chatting. Saw me standing there and didn't even bother to see what I needed help with. I decide to sit down and wait then another lady walks in the main door and immediately one of the ladies went to ask her if she needed help. Very rude considering i was waiting patiently for someone to assist me and instead got ignored. Horrible experience once again, this pretty much confirms it for me. Closing my account at another location. Cathay Bank at least this location does not know what customer service means. Id recommend you take your business elsewhere like Chase or even to an online one like capital one where you dont have to deal with bad customer service.

This bank is the worst! Don't matter which branch you go to....it's always something! This time…read moreit's the computer not working.....so....no transactions. Walked in and everyone looks shocked, like they saw someone came in to their house.....no smile...no greetings...just a blank stare

I've had the worst experience here and it's really unfortunate being that I banquet all the major…read morebanks. This is one of the last banks that shouldn't be given considered in my opinion so it's just unfortunate. I dealt with a lady named Maggie and the entire staff. just have a hard time really performing the tasks as needed in something that's reasonable so some of the things that they have that requires improvement includes being able to open an account remotely and using digital assets to their advantage they have not been able to