Bank of America ATM and branches are everywhere, so that's a huge plus. The only thing is you have…read moreto drive to different locations just to find out if they have certain products and/or services available at that particular location, customer service representatives cannot help you and they won't call any of the branches to find out for you either. They are aware of this and don't seem to care. Other banks offer coffee or tea inside their bank, not BOA. Their level of service is really falling behind their competitors.

These people have no idea what they are doing. My dad passed almost a year ago and it's taken…read moreforever to locate his safety deposit box. Once they did they transfers it to this bank. But when given the case number for my dad's stuff this location had no idea where or what it was even after showing the necessary documentation and the email from Bank of America. They treated my wife disrespectful and she wasted 2 hours with nothing. I had to take time off work and they wasted 1 1/2 hours and finally located it had it shipped here. Now I am here again after they contacted me and called me to pick it up. Now they have no idea what I am talking about and where it is. This is the worst bank ever. If you bank here do all your stuff online save yourself the headache

excellent cheryl and morris very helpful good service wonderful great bank in Californiaread more

Kathy and morris great team spirit solve all my banking needs best banking services in California…read moreever!

This is the worst bank. Hands down. Almost cost my family and I our business and after 10+ years of…read morebanking closed our accounts and no reason was given.

Accounts cannot be accessed. Day Trading is done through SCHWAB but poorly executed, not easily…read moreavaiable, never an answer or response to, WHY?, What? Customer Service is a misnomer. There's $59K available and there's - $25NSF (Non-sufficient Fund Charge). A deposit is made a day ahead of time, and the next da the check is charged -$25(NSF) when thousands are there.

East West Bank may not compete with gigantic too big to fail banks, but it does serve it's purpose…read morewell. This branch is located in the HK Supermarket Plaza, not the best neighborhood in town. The branch is a bit run down and the staff looks like that as well. Tells are fine but it's the useless people sitting at desks for new accounts and mortgages that seem like they don't want to be there and are waiting for retirement. For new immigrants, this is a good bank. They have various programs that cater to new immigrants like no driver's license or SS card requirements on some accounts. So hey, if you don't need that type of service, go somewhere else. Can't comment on the safety deposit boxes since I read about the break in. Never had anything of extreme value around to warrant a safety deposit box. I thought in 2013, all accounts are just a number in the computer. I guess there are those that still hoard gold and cash like drug dealers, oh well. You learn something new everyday I guess.

Opening an account with East West Bank has been an extremely frustrating experience. They…read morerepeatedly asked for additional documents, and the requirements kept changing.

I've been a loyal customer of Preferred Bank for ages, and I had to share my experience for…read morePreferred Bank. It's been a consistently positive experience for me. From the moment I step inside, I'm greeted with a warm smile and friendly service. My transactions are always accurate and timely, which is a huge plus. It's been way too long since I've had a review like this, and I hope more people appreciate the great service they receive here.

Unfortunately, there isn't an option to give 1 star. Their representative Helen was not…read moreprofessional or helpful when she contacted me about my account. She did not have fee schedule details to share even though she was calling about fee charges regarding my account. When I tried to call the bank to inquire more information, I was unable to get through the call after several tries. All the calls went to voicemail. I will take my business elsewhere. The experience with First General Bank was very unpleasant. Do not recommend doing business with them!

Came here for a couple of transactions, I have no complaints. Customer service was great…read more Got in and out within 15-20mins and all my stuff down. The new building is very nicely designed. There are 4-5 tellers and about 3 customer service desks. Bottled water is available for guests waiting.

Team here are very efficient and attentive to clients. I have multiple accounts with different…read morebanks because of the business needs. The bankers are consistently polite, professional, and solution oriented. I'd especially like to extend my appreciation to Mr. Loki for his exceptional service. He went above and beyond to remind my appointment, ensuring everything was handled smoothly during and even after the transaction. Great professional at good branch.

I am pretty disappointed by the overall customer service and the teller is not friendly.read more

I tried to walk to exchange quarters, but they said that unless I opened an account, they would not…read moreaccept the exchange business. As a bank, you won't allow people to exchange money. Why don't you end your business

Just came here to drop off a deposit. Staff was welcoming and was able to get in and out quickly…read more Only thing is parking but it is the busy mall with many restaurants so understandable.

I had amazing assistance from an employee a couple of weeks ago. Dexter, a great associate, helped…read moreme with what I thought could never be fixed. He understood exactly what I was talking about, asked a couple of questions, immediately straightened everything out. He gave me a big smile and said it's all fixed. He asked if there was anything else he could help me with. He fixed what I thought was a complicated mess. Super great, super efficient employee. He made my day. Today I was helped by another great associate. Briena greeted me with a big smile and handled my transaction with great customer service and efficiency. This is why I love this credit union. Best associates ever.

Came in with my SIL so she could speak to a rep about her CD account. She had an appointment so I…read morewaited in the waiting area. They had a coffee maker and the place was decorated with an under the sea mermaid theme. They offered a promo for kids to open a savings account starting at $10 and receive a $10 gc and $25 in the account. Pretty sweet. The line was pretty long when we walked in, but it moved along pretty fast. I'm already banking with a different credit union, but if they have a promo with freebies for a new checking or savings account, I'd be interested. Lol