Sadly this practice prioritise money of their duty of care.
Our experience was incredibly traumatic with misdiagnosis of our dog's illness, incorrect dosage issued of medication which shouldn't have been given in the first place, mistreatment during a period of hospitalisation which included hair loss from being sat in the same place, a sore bottom and faeces all over her fur upon collection.
All of this was exacerbated by a lack of ownership from the senior staff members/owner of the surgery - no apology or explanation was ever given.
We are still having to pay a monthly fee for the pet life care plan which we signed up to and this has supposedly now been 'upgraded' meaning that we have to pay for additional months despite having given our notice more than 8 months ago.
The surgery is far from the cheapest, so to have had this experience is really disheartening when we paid above the average to ensure our beloved dog had the best possible care. All trust and faith in this surgery has been lost and I'd really advise anyone looking to join to avoid at all costs.
We joined Cedar Vets in Alton and the experience there has been vastly different - it's obvious how much they care. read more