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    Cathy Harkness - JC Penneys Salon

    5.0 (1 review)

    Services - Cathy Harkness - JC Penneys Salon

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    11 years ago

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    Brandy Nguyen

    Brandy Nguyen

    3.1
    (36 reviews)
    1.2 mi
    $$

    I had to create yelp account just to let be aware of hairbybn. I had balayage done for first time…read moreand it was my first appointment with Brandy. First she canceled and rescheduled my 1st appt. I admired her work and service so I tried to book an appointment for a toner in advance. I follow her Instagram page and she posts open dates with times and you would Google text your name plus choice. After multiple attempts and no response, I left a voicemail at the front office. She messaged back saying she was unable to receive my Google texts because it was down. So she arranged appt, and she cancels it one hour before the time. Ok life happens, so I was understandable, and she said she would reach out to me to reschedule. After countless Google texts, texts to her phone and Instagram, she doesn't respond ever. So I gave up now. This is so unprofessional. Pretty sad because I'm Vietnamese and wanted to support another. The salon is clean and nice, but Brandy doesn't respond. Why even bother scheduling appointments and canceling or lie. Just say respond no or something. She posts daily on instagram with open slots and stories so everything seems fine and dandy. That's it for me, moving on to Bedford salon which had so much better service!

    She is great at what she does but is so unreliable. At least give your clients the courtesy of…read moreresponding with a YES or NO. Don't just leave them hanging when they've already made arrangements. I guess she's already built up a lot of loyal clients and doesn't need anymore. I'd rather go to a hair stylist that is willing to communicate and work with their clients. Her work is amazing I will say but not worth it to be ignored and treated like you're not important to her.

    Photos
    Ash brown balayage to compliment my skin tone
    Ash brown balayage to compliment my skin tone
    Ready for winter!
    Ready for winter!
    Ashy beige balayage

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    Ashy beige balayage

    Cathy Harkness - JC Penneys Salon - hair - Updated August 2026

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